I didn't actually buy anything, but the staff was very friendly!…read moreThere was a variety of instruments and it was all organized neatly. I also love how there are practice/lesson rooms

Been to Arthur's a number of times with my husband. I always appreciated the bench right inside the…read moredoor when I could sit and read or crochet. This time, however, I was the customer looking to purchase my first ukulele. Emily took all the time in the world with me, answering my 300 questions. I could not have dreamed up a better experience. Thank you

Very skilled, knowledgeable, friendly, and honest staff. I have had them setup a few different…read moreelectric guitars for me recently. They've all gotten finished much faster than the projected turned around. The team there also very honest and transparent. They once called to advise of a mistake made on their end resulting in them needing to perform more extensive work, which would normally be a several hundred dollar job but they completed it absolutely free. All of my guitars they've worked on feel great and as someone who is getting back into playing guitar after several years of neglecting the instrument... having excellent playing guitars and a people I can rely on for great work and great service has helped reignite my passion and enthusiasm for the guitar and music as a whole! Thank you, Indy String Theory!

I would give these guys a thousand stars if I could. They are the ABSOLUTE BEST at what they do,…read moreand Indianapolis is lucky to have luthiers of their caliber. I had a 50 year old 12-string that had an issue with a cracked heel - not easy to fix, but these gentleman have the knowledge and the skill and they literally brought this guitar back to life. I have since brought my other two guitars in to them for some TLC and they have done a fantastic job. AND their fees are reasonable! I will never let anyone else work on my precious guitars. Cannot recommend them highly enough.

Came in with a guitar problem and they fixed it up free of charge. Can't recommend this place…read moreenough.

Mixed experiences here. I've bought a couple of guitars and amps from them now. Their prices tend…read moreto be reasonable. Customer Service is a mixed bag, though. As mentioned, the owner's a little quirky. I think he means well, but doesn't know as much about guitars as he'd like. And he gets pretty defensive if he's not the one in the know on something. That's not the end of the world. But it's an odd experience in an exclusively USED instrument store. Because those of us who have been playing and collecting for decades are going to come in and occasionally have a little more knowledge on something obscure they've got in, etc. If someone with gray hair who knows how to disassemble and review an instrument comes in, it behooves you to trust that he understands it. They stand by their own intake inspection to a fault. If you find something they missed on their intake inspection--even if it's glaring like the guitar doesn't make sound when plugged in--then you've got an uphill battle to prove your case even if you haven't left the store with the instrument yet. If you're looking for a deal on something generic, I think this place will get you through alright. If you're collecting, then this place is probably going to weird you out a little.

Been coming here for years! Love my ukulele! Great help and great selection of almost anything! Got…read morereeds here back in school too

Got my Boss RV-6 from here. They have some great employees that don't pressure you to buy and that…read morereally sets the tone. The owner is very kind as well as I visited this place to try out a pedal for the first time and had two different employees come and teach me how to use them while also showing examples of how you can apply them to your playing, and I really appreciated that. It's about 45 minutes away from me, but it's always worth paying a visit. I need a new amp soon !

These guys are super-friendly and knowledgeable. Not only do they sell musical instruments and…read moreaccessories, they also do luthier work. Nice to have in the south-central Indiana area.

Look no further if you are in the market to buy or just want to check out a great shop!…read more They did some incredible work setting up my 1973 Conrad acoustic guitar, which plays like a dream now. It was a ton of fun and a few of them even took a minute to play on it too! Brian and the team are top notch and are an excellent resource for all guitar needs.

My family has been renting/buying/repairing from Dan and his team for two years. They have always…read morebeen so flexible, accommodating, and knowledgeable. This week, they stepped up big time with a last minute rescue on a sizing error of mine with my kids cello. The communication from them has always been excellent. My impression is that they are committed to instilling an appreciation for music in young people. I love the community feel here and look forward to many more years of working with them.

They sold me a microphone stand or so they said when I got home, I opened up the box. They said you…read moredon't have to open the box because he said I know what you need and that's what this is and it was only a boom piece and I needed a microphone stand for a gig. It was an emergency situation. I ended up luckily borrowing one from a friend of mine before we could buy a new one from Amazon.

Really nice guy, high quality work, if anything I think he charges too little. Tom routed out a…read moreGibson Les Paul to install a 3rd pickup and I don't even think Gibson could tell it was not a factory job. Tom has installed a slip stone nut on another Gibson Les Paul, new pickups into a third, done a few set up jobs for me before I learned to do it myself, and recently re-wired and potted an old 1978 Gibson SG. The only bad thing about Tom is he usually has 3 or 4 weeks of work ahead of him, so you do have to wait a while for the work to get done. As long as he is in business I will take my guitars to no one else.

I've taken my Tele and a Hag bass there for setup, I couldn't be happier, this place is the best…read moreplace in Indy to get repair or setup. Pro level service, down to earth prices. Cool location in Irvington too!

Happily experienced next-day repair after service call. Darren, our repairman, is quite skilled…read moreand knowledgeable of his craft. He came fully equipped with all the tools he might need based upon the phone call description of the problems. Once on site, he promptly made repairs, adjustments, and recommendations for regular maintenance. We were extremely pleased with the repair price of the church B3 Hammond Organ and will definitely use Indy Organ Service (Darren) whenever needed. He's the best!

From the owner: Indy Organ Service provides repair, preventative maintenance, and other services for Hammond organs…read moreand Leslie speakers in Central Indiana and beyond. Organs and speakers available for sale soon! Services include: - Annual preventative maintenance (tone generator oiling, interior and exterior cleaning) - Repair (functional and cosmetic) - Refurbishment & restoration (deep cleaning, electrical safety upgrades, amplifier rebuilding, full instrument restoration) - Moving/installation - Modification (Leslie connection systems, special features)