These guys will cancel you if you miss an appointment, regardless of the reason. Apparently the…read moredemand is so high that they can dismiss their existing customers with impunity. Explain the logic when they are scheduling people 3-6 months out, and require a 48-hour cancellation, but they only send a reminder inside 24 hours? When she called to ask why they fired an existing client, they wouldn't discuss it with her, like adults might. Instead they referenced a letter they sent via the US Postal Service that announced the official severing of our relationship. So, yeah...fun people who wear costumes. Great. But they treat their customers poorly at best.

I had a tooth crowned on July 5, 2021. 16 months later my tooth was extracted because the decay was…read morenot removed when crowned. Unfortunately this is bad enough but imo not the worst part and sorrowfully this review. I had xrays on oct. 5, 2022 and told the doctor. Dr seymour, that I had a sore tooth, not knowing it was my recent crown. I was told all looks good. Ok you are the doctor! two months later i go back with worse pain. It was then I was told there was decay in my recent crown (That was not removed when crowned) so free new crown, however in this case free extract! . X Rays did not see this during my check up when i also mentioned my pain in the tooth? I am so sorry to have to be so negative this time of year but i feel this is inexcusable and get this ... i had to ask for the crown refund! I might add Dr Catterton rude response has also prompted this review. You would think the "manager" would know enough sense not to further enrage an unhappy customer. Real genius he is! great bedside manner as well! If you have read this far ... Up to you, and thanks for reading!

So, I've been traumatized by dentists in the past. I have spent enough money on my teeth to put a…read morekid thru college. I've never needed braces or outlandish dental care. "Bad teeth run in our family" is something my my whole family can attest to. I've seen my fair share of dentists as I've moved around a lot in my adult life. I've never been excited for a dentist appointment. I'm not the least bit embarrassed by my smile, on the contrary, I'm pretty happy with it. But if I could skip ever sitting in those lounge chairs of terror again- I would. In a heartbeat. I broke a tooth. It's been a couple months now. I saw 2 other dentists, I wait MONTHS for both appointments: and I don't know about you, but when it comes to medical stuff- I trust my gut. I was NOT letting them touch me. Long story short, it turned into an emergency over the weekend. I was awake all night with a swollen face, what felt like a kitchen knife stabbed into my gums and no relief. At 8:01 I called Willow Run and told them I was dying (not in those words, but..) it went something like this: Lady (Jenn I think): Hi thank you for calling Willow Run Dental how can I help you? Me: hi, I have an emergency. I have a broken tooth. Jenn: Are you a patient of ours? Me: No, my dentist is in Florida. Jenn: ok, well we don't have any appointments with a doctor today, but we could get you into a hygienist chair.. *no, she's in pain!* (I think she was vouching for me to a coworker) ok, we can get you in at 9:20. If you could come early to fill out paperwork that'd be great. Me: already on the way there. So, I walk in- the door opens and the angel at the front, Debora, says in a sweet soothing voice: "hi there, you must be our new patient." (While doves flutter from her shoulders and stars twinkle in her eyes. I'm not kidding, she's pure sugar.) At this point I'm thinking "ok, Hannibal Lecter could be the dentist at this point and I'd come back just for Debora. The waiting area is small, but she sure does make it feel homey. The door pops open at 9:20, as promised, and JoJo the hygienist of the century waves me into her cubical and I'm immediately at ease. She reminds me of the cool mom everyone loves because she makes the best snacks and you can tell her all your problems and she doesn't judge you. She was so delicate and kind, and when your tooth is thumping and your mouth might explode- being delicate is a big deal. Also; she ASKED ME WHAT I WANTED-- nobody ever does that, they just tell you what your choices are and make you pick. Very important. Ok, so, I'm feeling pretty confident in my choice so far. And in walks Dr. Schneider. She has soft hands, but a very firm, confident handshake- but, best of all- she doesn't shake your hand and drop it. She holds it for a second. I'm a firm believer in reading someone by their handshake. I could tell she's confident and particular, but caring. She took a look at my mouth, reassured me that everything except my broken tooth looked good and then-- she ASKED ME WHAT I WANTED to have done, again I say-- nobody ever asks anymore! Dr Schneider and JoJo spent time going over my current issues, explaining what it meant for me, offered me immediate pain relief, and then let me decide the best course of action. I'm blown away. I cannot say enough how comforting and kind all of the ladies were that I had the pleasure of seeing today. 100/10 would recommend Willow Run Dental to anyone and everyone. Unless you're a jerk, then don't go there and ruin it for the nice people.

Absolutely the most comfortable and pain free visit ever. The staff is constantly checking your…read morecomfort level. I received good information about preventive dentistry as well as sound advice concerning products and techniques available to the patient that promote dental health. They are completely up front about the costs and the options. They schedule my office visits congruent with that of my spouse. From the receptionist to the dentist, they are all about the patient.

Dentist visit made easy!…read more I despise having teeth work done. The noise, the pain, discomfort...not fun. So, making this appointment was a significant step as I hadn't been to the dentist in quite some time and last time I was living in a different state. I was initially told I'd have to make 2 separate appointments: one for xrays and evaluation, the next for the cleaning. I was pleasantly surprised to find that I was able to do all of this in one visit! Chelsea was my hygienist and she was amazing! Super gentle, explained everything she was doing during the xrays and evaluation and my teeth didn't hurt at all while she cleaned. I was so much more relaxed that I anticipated. Dr. Rose came in and evaluated quickly; I did have to come back for a few fillings...to be expected by me of course. Prices are fair I guess, as I do not have insurance. They do not accept payment plans however. I don't really mind this as I am more than pleased with my treatment and look forward to keeping up better with my dentistry by coming here.

Center Street Dental is now Maple Way Dental Care. Our family has been receiving dental care…read morethrough them for seven or eight years now after hearing multiple recommendations from happy patients. The entire staff of Maple Way is so friendly and helpful, they truly go above and beyond to provide exceptional care. My hygienist does a very thorough job---and on the few occasions when I've had to see a different hygienist, and they have always been equally thorough. Dr. Rose is one of the kindest, warmest people you'll ever meet, and she is truly an exceptional dentist. In addition to standard dental care, she also does some cosmetic dentistry, and she did an incredible job creating crowns for my front teeth, resulting in a smile that I am often complimented on---prior to that, I was very self-conscious of my smile and always tried to keep my lips closed. I truly can't say enough about how happy we have been with this practice. We are now moving away out of state, and are so sad to leave Maple Way dentistry behind!

Dr. Chen and his staff are professional, friendly, and caring. I had veneers done on my front teeth…read moreand Dr. Chen did an amazing job. He was very careful and took his time to make sure I was happy with the result. My friends who are in dental school were shocked that I had veneers and said that it was an amazing job and they couldn't tell that I had them done. I couldn't be happier with my experience at Dr. Chen's office and would HIGHLY recommend Auburn Family Dental to all of my friends and family.

I was originally referred here by a co-worker when I moved to the area almost 6 years ago. I have…read moresince moved away (four years) and continue to come here for my dental needs. Dr. Chen is absolutely amazing. If something isn't just right, he will make it right for you. He has wonderful skill and expertise. If you have a lot of work being done, he will help you prioritize. The dental assistants are comforting and fun to talk to (when your mouth is free to chat). Vicki is my hygienist and she is beyond the best. Not only is she a great person, she makes you feel comfortable, remembers things about you, and does an amazing job at cleaning your teeth and recommending products and solutions to tailor what you need. Thank you guys for being an office who puts customer service first! If you live anywhere near Auburn, look no further for a dentist office. You have found the best.

I have been a patient of the Auburn Maine office of Aspen for several years. Lately it has been…read moreevident that staffing issue has been driving schedules. I've been rescheduled a number of times and now this time once again they have rescheduled my appointment for two and half weeks. I called with an emergency for a tooth that was causing me pain and and face swelling. It prevented me from sleeping and eating and still they delayed my appointment for nearly two and half weeks. No amount of pleading changed their mind. Not once did they ask how I was feeling and only talked about their issue of staffing. I'm done with them. Mike

The staff is A1, very friendly and caring. They took X-rays, 3d scans, and did a thorough exam…read more Tullah went above and beyond to try to make the necessary accommodations for me. The only draw back is I wish they accepted Mainecare.

First exam went as usual. Felt relaxed and good about the office and staff, but. When making an…read moreappointment people need to ask for the Dr that is in network with your insurance. Dr Drew is listed as in network and even a spot lite dentist in Met life website. I have my appointment and they switch me to a dentist that is not in network. Other dentists in the office are what I would call sub contractors. Bait and switch?

Dr Drews provides Excellent dental expertise from state of the art equipment to knowledge and…read moreskills in dentistry. I am a senior and received oral care from 5 dentists in my lifetime. Dr Drews has provided me with Exceptional dentistry skills compared to others. He is Very Focused and Highly Skilled in his field. The Staff are so Friendly and Knowledgeable. What a Terrific Team! I share this information with everyone I know on a daily basis. My only regret is not having seen him Sooner... Betty Perreault

i couldn't recommend these doctors enough! I was blown away from the start! my first visit I was so…read morenervous about the whole thing, but the front office was extremely helpful with getting my insurance information and having the most positive attitude, and that really makes your experience so much better! I went in for my wisdom teeth to be removed and they put me at ease and made the my visit so comfortable. they give you post-op step by step instructions that people can actually understand! I really see it's quality over quantity here in auburn maine! 10/10 recommend everytime!

This place is great, Dr Wang was friendly and pulled my tooth in less than 15 seconds, he's…read moreprofessional and cordial. The whole experience was fantastic I couldn't recommend them enough.