On my first visit with Dr. Kell I expressed concerns with a teeth sensitivity issues I have and…read morewhat I wanted for the procedure I needed done. I explained Dr. Kell even for a simple cleaning my dentist numbs my mouth. I would need that because my gums and teeth on the opposite side of where the work is being done would experience discomfort when dry and even cold air causes pain. At no point did she say no. I showed up for my second appointment to have the procedure done and she refused to numb both sides. She wasted my time, her time, and showed poor professionalism and patient care by not being honest on my first visit. If she knew she wasn't going to com

Dr. Tina Kell is an amazing endodontist. When I was referred to her last year, I had a terrible…read moreinfection that had spread to my gums. It was looking pretty bad; there was a chance that I would lose that tooth. The decision for a root canal is always complicated; if you can save the tooth, it can be well worth the $1200 + the cost of a crown on top of that, if it turns out that you can't, it becomes a complete waste of money. Dr. Kell gave me the sense that she was extremely competent and knew what she was doing, so I bit the bullet and went for the root canal. She was able to save the tooth, and the entire process wasn't *too* painful (I only had to take a couple of ibuprofen once... about four hours after the procedure when my jaw became very sore). I am eternally grateful to Dr. Kell (as well as to Two Rivers Family Dentistry for the crown afterwards)!

My husband and I have been very satisfied with this business. Every person there is so friendly and…read moreaccommodating and have been very responsive to emergency situations. We highly recommend.

Excellent staff and Dr. We have been going there since we moved back 2 years ago. Very…read moreprofessional and caring.

literally the WORST place ever. i had called for a dental emergency and was turned away for…read more"calling 15 times". i didn't even call that many times im pretty sure a tooth infection can turn septic but they don't give a shit because calling "too many times" to get a hold of someone is clearly an issue.

I originally had an appointment in May of this year but I had to reschedule it because I started a…read morenew job. It was rescheduled for September. I live about an hour away, and I showed up to my appointment around 15 minutes early. When I got in they told me my appointment was canceled because they're not taking hygienist referrals at this time. I told them I never got anything saying my appointment was canceled, in which they confirmed that I did not get a notice. They then said they could take me later and I asked how much later that said 3 my appointment was for 2. I had a toddler in the car with my boyfriend, I said no thank you as I was walking out the door one of the receptionists yelled we can still do your x-rays. I said no thank you and walked out.

These guys will cancel you if you miss an appointment, regardless of the reason. Apparently the…read moredemand is so high that they can dismiss their existing customers with impunity. Explain the logic when they are scheduling people 3-6 months out, and require a 48-hour cancellation, but they only send a reminder inside 24 hours? When she called to ask why they fired an existing client, they wouldn't discuss it with her, like adults might. Instead they referenced a letter they sent via the US Postal Service that announced the official severing of our relationship. So, yeah...fun people who wear costumes. Great. But they treat their customers poorly at best.

I had a tooth crowned on July 5, 2021. 16 months later my tooth was extracted because the decay was…read morenot removed when crowned. Unfortunately this is bad enough but imo not the worst part and sorrowfully this review. I had xrays on oct. 5, 2022 and told the doctor. Dr seymour, that I had a sore tooth, not knowing it was my recent crown. I was told all looks good. Ok you are the doctor! two months later i go back with worse pain. It was then I was told there was decay in my recent crown (That was not removed when crowned) so free new crown, however in this case free extract! . X Rays did not see this during my check up when i also mentioned my pain in the tooth? I am so sorry to have to be so negative this time of year but i feel this is inexcusable and get this ... i had to ask for the crown refund! I might add Dr Catterton rude response has also prompted this review. You would think the "manager" would know enough sense not to further enrage an unhappy customer. Real genius he is! great bedside manner as well! If you have read this far ... Up to you, and thanks for reading!

I like Androscoggin Dental Group. It's quiet n they are compassionate. They answer my questions n…read moreconcerns. No more anxiety going to the dentist.

The worst experience I've had with a dentist. Let me just say that I believe the place to be…read moreunethical and definitely full of lies. They dragged me on close to 4 months. Outrageous behavior and character. It's all about money and ego.

Went here for a wisdom tooth removal consultation, was met with the most horrid receptionist. She…read morewas in the absolute worst mood for no reason, very uncooperative. Following this dr kippax begun to try to rush the appointment, making the entire process very uncomfortable. After this I did a little research into Jan Kippax just to find out he has lost his license multiple times since the year 2000. Very unhygienic and unprofessional with zero regard to his patients. Seeing this I canceled my appointment to look for other local oral surgeons. Kippax proceeded to MAIL MY HOUSE saying he was rejecting any future appointments. A doctor should not act like a petty child. I highly suggest going elsewhere.

I needed my wisdom teeth out ASAP while in Maine on a travel assignment and Dr. Kippax did a…read morewonderful job. He was able to see me right away for a consult and had them taken out the same week. Him and his staff were incredibly nice. Would recommend.

Dr. Chen and his staff are professional, friendly, and caring. I had veneers done on my front teeth…read moreand Dr. Chen did an amazing job. He was very careful and took his time to make sure I was happy with the result. My friends who are in dental school were shocked that I had veneers and said that it was an amazing job and they couldn't tell that I had them done. I couldn't be happier with my experience at Dr. Chen's office and would HIGHLY recommend Auburn Family Dental to all of my friends and family.

I was originally referred here by a co-worker when I moved to the area almost 6 years ago. I have…read moresince moved away (four years) and continue to come here for my dental needs. Dr. Chen is absolutely amazing. If something isn't just right, he will make it right for you. He has wonderful skill and expertise. If you have a lot of work being done, he will help you prioritize. The dental assistants are comforting and fun to talk to (when your mouth is free to chat). Vicki is my hygienist and she is beyond the best. Not only is she a great person, she makes you feel comfortable, remembers things about you, and does an amazing job at cleaning your teeth and recommending products and solutions to tailor what you need. Thank you guys for being an office who puts customer service first! If you live anywhere near Auburn, look no further for a dentist office. You have found the best.