1. Mai's Auto Sales

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    Fort Smith, AR

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    Mai's Auto Sales

    1.0 (1 review)

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    6 months ago

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    Crain Hyundai

    Crain Hyundai

    1.7
    (24 reviews)

    Drive in from Tulsa to pickup a Mazda that had been agreed to on the phone. There was a…read moremiscommunication between myself and the GM where he had agreed to a 5% flat rate based on my phenomenal credit score and meeting me halfway on taxes by lowering the car price a little. When I arrived to pick it up the finance paperwork showed the right price but at 5.54% APR. When I explained the mistake I was met with some resistance on pushing the rate back to where it was agreed upon in writing. Eventually after showing texts with the GM and a photo of the typed offer, and myself offering to just finance myself through Navy Federal for 4.75% the floor manager agreed to the original 5% and honored the list price, giving me a very solid deal, better than any in Tulsa. Much thanks for honoring your word even if there was a little push back initially.

    I scheduled an oil change with Crain Hyundai Fort Smith on a brand new 2026 Santa Fe I purchased in…read moreFebruary of this year. After a very long wait for a scheduled service, they brought me to the service desk and told me I needed 2 new tires because the tread was "below spec". I questioned needing new tires to replace the original ones that only had 6340 miles on them. I questioned this repeatedly and the excuse was "they put soft tires on new vehicles so you have a good test drive experience". They also said my coolant was "the wrong color," so I needed to pay $257.97 to have it flushed and refilled. If the coolant was the "wrong color," that's a factory issue and should have been corrected for free. I emailed Hyundai Corporate, and they said it was a dealership issue. The problem is, it felt like the dealership was running a scam on me. If you buy a Hyundai, be sure to go over it with someone there who will tell you honestly what the mileage is for the tires, check fluid levels, and tell you if the coolant is "the right color," and request they provide some documentation of what they tell you. Replacing tires at 6340 miles is RIDICULOUS!! And expecting the customer to pay to fix a factory issue is RIDICULOUS as well!!

    Mai's Auto Sales - car_dealers - Updated July 2026

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