I went to Ivy Park on a tour and had the chance to see the facility and see the staff interact with…read morethe residents. Wow. Such wonderful care and sincerity from the top (the executive director Fili) to the executive chef to the care givers. So amazing to see genuine care and the real relationships. And the food by the way was amazing . Fried chicken. Don't get me started! Take a bow, chef Pepe! The long term care facility has all bases covered and then some. Great location near japantown in SF JYW highly recommends Ivy Park Cathedral Hill for senior living!

Friendly greetings by concierge staff ... The management…read moreand staff are all so friendly and welcoming . Residents appear happy and comfortable there.

After years being responsible for providing caregiving and establishing services for my mother and…read morenow my sister, who requires 24 hour care, I highly recommend CrossRoads for home care services. My sister was in an assisted nursing care facility for 6 months, and the thought of her continuing to reside in a similar environment was heartbreaking. While there, the numerous and almost monthly visits to the ER due to UTIs, inadequate doctor and care oversite, lack of consistent and timely drug and therapy services was truly unacceptable for her health. My sister is now living with my family in our home, and CrossRoads has allowed us to find an alternative path to her care along with using other support teams. From CrossRoads, we received scheduled physical, occupational and nursing services. Their exceptional services have allowed my sister to remain in a home environment and us to build a secure loving environment for her long-term care. I have used other home care services, and would consistently request for CrossRoads services. Her medical needs are addressed by a caring, effective, reliable, proactive and incredible staff at CrossRoads. I could not have asked for a better team to help with this unprecedented emotional and physical challenge my family has undertaken. Our physical therapist Jason, engages, motivates and physically prepares my sister for mobility and flexibility and encourages her to maintain and maximize her existing mobility. My sister enjoys their conversations. He is responsive, consistent and timely. We could not have asked for a better partner in providing the physical and emotional support my sister and my family require. He is simply the best and anyone would be lucky to have him on their team. I worked with Shanel, nurse and case manager, for both my mother's and sister's home care. She is incredibly responsive and experienced in addressing the medical needs that arise. She is proactive in recommending solutions and next steps, all of which provides assurance that as medical needs arise, they will be addressed immediately. Shanel de-escalates the stress and uncertainty surrounding medical situations. Shanel provides the confidence that home care is a viable and very workable situation in partnering with my sister's medical team. It's very obvious that Shanel enjoys her work and patients, and truly focuses on the customers' needs. When my sister arrived at our home, Sabrina, Occupational Therapist, immediately identified tools, equipment and recommendations that provided additional comfort to my sister and to our family and support caregivers in mitigating our physical demands. She was incredibly efficient and facilitated accommodating our needs immediately with her experience and resources. I feel our sister received the best care from Sabrina and CrossRoads in tailoring our home as effectively as possible in maximizing my sister's care. Equally important as the effective direct skills of the CrossRoads staff, is the intangible support they provide my sister and to us. We don't feel alone in caregiving, many times a heartbreaking process. We feel there is an incredible team available to support the care of my sister. My sister is engaged and enjoys interacting with the entire staff providing for good moments.

My husband is weak, has been wheelchairbound for over a year, and is now in considerable pain from…read more bedsores and serious edema among other nasty problems. We've had excellent care from Caroline Noel, Physical Therapist, and Serge LaFuente, RN. Both visited regularly and were super sensitive to my husband's needs despite the fact that he is a "difficult" patient. The nurse in particular has devoted extra time to us, and seems determined to see evidence of healing. Our physical therapist, Ms Noel, seemed to have a special understanding of my husband's situation that helped reduce his pain whenever she visited. I also appreciated Kyle Yenko 's friendliness and care for our situation.

My Mother is presently under the care of By the Bay Health in Marin County for at home physical,…read moreoccupational and speech therapy with a bit of limited nursing through Medicare. Her therapists (and nurses) are fantastic!!! I could not recommend more their services!

They promised that meds would be delivered by a certain time and they were not. Which led to my…read moreloved one being in pain and agitated for far longer than necessary. We had to call them multiple times to straighten things out. The nurses were super nice however.

I feel terrible for the staff here. There are almost 200 residents and one nurse! I couldn't get…read morehelp for my family member and I understand why. How can a nurse help 200 patients at the same time? Seriously. They advertise having a 24/7 nurse available on their website. What they don't tell you is it's one nurse for 200 patients!!! I am considering pulling my family member out of the facility.

I am a professional care giver who has a client who is a resident in the memory care unit, he is…read morefairly new here and still adjusting to his new environment. Today, I shared with Alice, an employee here that my client used to scuba dive and she and another young lady Daphne surprised my client with and sensory station to simulate being under water. It moved my client to tears with joy and yes, moved me to tears as well. Talk about above and beyond! Kudos 5 stars to you both!

My spouse has been a resident in RGP memory care for 4 years. Through Covid quarantines and now…read morehospice, the staff has consistently been professional, respectful, friendly - even affectionate to my wife. The facility is clean and the meals appear very good. Though my wife chose not to participate, there always seemed to be some kind of group activity available. It's given me the peace of mind that I've done all I could to assure her comfort and security.

My father has been living at Rhoda Goldman Plaza for almost 2 years, and the experience has been…read morewonderful. The staff-to-resident ratio is very high, and the staff are all well-trained, professional and very caring. Management has responded quickly to any additional requests for assistance. He feels safe, and we are comforted to know that he is well cared for.

I was transferred to Lawton Skilled Nursing and Rehabilitation Center from UCSF, and I was highly…read moreimpressed by precise coordination among the Center's staff, by professionalism of nurses and CNAs. Their care for very old and very sick people, some left unresponsive after strokes was full of humanity. I spent at the Lawton Center 2 weeks and all my requests were met with such willingness and smile that I wanted to ask for something else just to see this expression of kindness and benevolence. I would easier trust my own mother to them than to myself, because they were really SKILLED. I asked my friend working in the medical field how such good work of personnel could be achieved? She answered that it could be only the result of responsible supervision of the attentive bosses. I met Lawton Center's Administrator Dan Daly and Director of Nursing Natasha Daragan, who WERE responsible for their crew's coordination and hard work. They themselves are watching everything like hawks and it shows. I appreciated the work of physical therapists who helped patients as a team and individually. The case worker Rudy also was very helpful in complicated and nerve-wrecking dealings with insurance. Absolutely fantastic was CNA Sheryl, who was not only superbly professional, but personally very kind. The society which cares so much for sick and elderly is a pinnacle of civilization. Thanks God that America still has this island of humanity The only bad side is that food is too good for the people who want to lose weight. Tatiana Menaker

FIRST HAND ADVICE: Lawton is a terrible facility. When I was here for 3 months, a CNA physically…read moreabused me several times, I complained about her a few times, later she was removed from working with me. My clothes were stolen from the closet and they had to reimburse me. The food is terrible and often, patients don't eat it l, lots of wasted food. . They are very short staffed on the weekends and night shifts. Many times, I pushed the button at night time for a CNA Nurse Assistant or Nurse and had to wait up to 30-45 minutes. The Nurses that I had were very good, and only a few CNA's Overall I don't recommend Lawton Skilled Nursing and Rehabilitation. Many people avoid Lawton, because they hear of the bad service that's provided bI don't know how they received good ratings.

I wanted to update my review I wrote back in May of 2024 to say that we are still so very pleased…read morewith the great care Providence Place is providing my mother. Providence is ideally suited for late-state dementia cases. Its caregivers are experienced, caring, and tuned in to the unique challenges that come with severe dementia. I especially like Providence Place's pricing model in that they don't gouge you with added costs for every little thing; their pricing is clear upfront. Fresh meals are provided daily, music and light exercise therapy are woven into the weekly routine, and opportunities given to residents to enjoy the fresh air outside. It's never easy seeing the irreversible march of this horrible disease on loved ones. But knowing my mom and the other residents at Providence are getting great care, is so comforting!

Providence Place is a loving place with excellent care…read more We are so glad we were able to move my husband to Providence Place! He has been there a year. Previously, he spent 2 years at Ivy Park at Cathedral Hill. They are very different. Providence Place is a small facility that focuses on excellent care, among other important things. Ivy Park, by contrast, is corporate, and spends money on marketing and open houses. Providence Place (PP) spends money on the residents -- on excellent and loving care, tasty food, and staff who are loyal and remain with PP for years. Staff turnover at PP is very low! At Ivy Park, however, staff turnover was frequent! We never knew who would be my husband's caregiver that day. Consistency of care is important in noticing subtle, but important, changes in residents. This can affect their condition. My husband's main caregivers at PP, Pia and Saul, are outstanding - loving, respectful, caring, patient, and kind. Catherine, the manager, is on top of everything, knows each resident and is very responsive. Often, she sends photos of my husband doing something that day. Twice a week a guitarist comes and plays live music, and an activity director comes 5 times a week to do activities with the residents, such as "bowling," balloon tossing, and coloring. In addition, the residents are bathed every day! This is amazing to me, especially because my husband is wheelchair-bound, but as Catherine says, "The residents feel better this way." It is true. Also, their teeth are brushed! This was not done at Ivy Park and there they were bathed only 2-3 times a week. My husband is a vegetarian and that is no problem at PP. The food is high-quality, tasty and varied. At Ivy Park, it was so difficult for him to receive adequate nutrition; the staff there took away the main course (non-veg) and gave him only the vegetables - no protein! My husband declined. He also became very dehydrated. At PP, however, he is stable and doing well. We are so glad that he is at PP where we feel like we don't have to oversee things. We trust the staff to do their jobs. It is a big relief!

Dad had a stroke in April 2020 and needed a great deal of care when he left the hospital.  It was…read morehard finding an assisted living facility that would take new patients at that point in the COVID pandemic.  We are grateful to Victorian Manor for accepting mom and dad and nursing them back to health.  We dropped them off at the front door, facility sight unseen, and that was it.  The folks at Victorian Manor did everything they could to make the transition from independent to assisted living smooth for them.  Not an easy task during a pandemic and no visitors allowed. I finally got to visit a year later when the facility opened up to visitors again. Mom and dad's room was large with a nice view of San Francisco. The large windows enabled them to watch the birds, fireworks on the 4th of July, and the annual air show.  I was pleased at how welcoming and open everyone was.  They encouraged me to participate in all aspects of life there.  I had some tasty meals, got to participate in an exercise class and attended a birthday party for one of the residents.  The caregiver that ran the exercise class was super enthusiastic and worked hard to get all the residents involved.  She threw a ball to different residents and after a while even the ones that initially seemed detached and in their own world were clapping and laughing and having fun. She is one of a core team of people who have been at Victorian Manor for many years that keeps the place running and ensures residents are well taken care of.

The staff is very friendly. Management was incredibly helpful;however, after my father's death it…read morebecame increasingly hard to get communication for a return of money. The chaplain never saw my father awake and I found this distressing.