I've never experienced such a disappointing hospitality experience while traveling. Never visit this beach club. Cute in Instagram pics, but horror in customer service. For easier reading, I've listed the issues below.
1. Starting with the most important. You are NOT allowed to leave the beach until ALL tables have paid. To clarify, the 10+ tables of strangers that are also there with you? You're not allowed to leave until everyone closes out their bills
- This is an issue if you're expecting to get back to PV in time. Mahajuitas will prioritize getting additional $ from other groups and does not value the time you have to get back to PV
- This was not communicated to our group and told to us after nearly 2 hours of missing our transport boat
2. If you're looking to pay the bill seamlessly, that is not the case here. The management team let us know that their "computers went down" meaning, they're not able to calculate your bill totals and are manually adding your bill with different slips of papers from the service staff. My group spoke to some staff members and this contact let us know that this issue allegedly happens pretty frequently.
3. Arrival time is after 14:00 each day since the pick-up time from PV is midday. If you're looking to get sun or party on the beach, you will barely get any time in the sun. The beach does not get a lot of sun altogether.
4. Service staff got food orders wrong
5. If you're expecting a bi-lingual staff like in the main parts of PV. This is not the case at Mahajuitas. I would recommend you're either semi-to-advanced with your Spanish speaking skills
6. If you're looking for an adult get-a-way experience, this is not the place. There were two large groups of kids
7. If you're motion sick from boats, the journey is a rough experience
8. Not sanitary. Service staff and guests did not clean up after multiple dogs went #2 on the beach.
Overall, this negative review boils down to being over 2 hours late on returning back to PV and lack of communication from their staff. Really disappointing experience. Save your money and go to a different beach club read more