I highly recommend this firm. When we wanted to upgrade our old "B-vent" gas fireplace to a "direct…read morevent" model in 2018, another local company told us it could not be done. The team at Ark At Home installed a Valor Portrait that looks great (see photo) and vastly outperforms our old unit. The work was done promptly, competently and at the quoted price. Last week (five years later) we called them for cleaning and maintenance. The technician arrived as scheduled and addition to performing routine maintenance he replaced a valve, explaining that the company's experience had shown that it was not reliable. There was no charge beyond the $140 maintenance fee.

Great experience from start to finish. Duncan was fantastic, knowledgeable and super helpful…read more Responded promptly to all emails and calls. Received a fast quote, good price and from order to installation was one week! Awesome. Love our new Valor G3.5 unit! It was exactly what we were looking for. I would highly recommend Ark At Home for a gas fireplace insert.

Mark and his team at Phillips Power Vacuum Service just finished cleaning the ducts and furnace of…read moreour house. They are extremely knowledgeable, efficient and very friendly. Very impressed with their service. I always try to support local business wherever I can... and I can say without a doubt that I'll be recommending them to whomever needs their services. Thanks for a great job guys!

recommended to landlords! They serviced two of my apartment…read morebuilding's gas fireplaces and gas heating systems. Gordon and his team delivered great service and quick responses. I just need to call and book the service in advance and they will take care of the rest of the job. They work great with my tenants and get the job done.

Had Gaslight over to do tankless hot water heater and furnace services to prepare for the winter…read moretime. Gaslight installed the furnace a few years ago. Learned from the technician that the services are eligible for FortisBC Appliance Maintenance Rebate from Fortis. Would apply for the rebate as suggested.

My wife was sick in bed when the roof started to leak. These guys showed up the next morning and…read morefixed it. Minimal cost. I asked them to replace the roof in December and they did a great job! Reasonable, friendly and attentive.

We had some problems with the roof and Jordan really came up with a good solution in installing a…read morenew roof to overcome some of the venting problems. I am very satisfied with the work that they did and their ability to complete the job in a professional manner. So, I highly recommend them. to other Bart C

I highly recommend Jordan and his team. He offered me a very competitive price to replace my cedar…read moreshake shingle roof. His team was professional and friendly. They tidied the jobsite up each night and did a thorough cleaning on the last day. The end result is a great looking roof that will last the next 30 years. Thanks Square Deal Roofing!

The staff at Proline Roofing are top notch! From the initial quote request to the completion of…read morethe project, everyone was very professional and friendly. The project was completed on time and on budget and looks GREAT! I highly recommend Proline for your next roofing project!

Outstanding service and follow-up. If you need anything done to your roof these are the people to…read morecontact.

This company ended up being invaluable to me on different levels. Of course, they insulated our…read morehome in the attic, skylights, and the crawlspace with blow-in insulation and spray foam insulation. This gave us a great seal around our house. Keira was great at communication all the way through the process. When the guys worked on site they were efficient and did a great job. What was also of great importance to me was Keira's knowledge of the industry. When I was having trouble getting my pre-evaluation report in a timely manner, she contacted the company on my behalf to get it expedited. I also had contacted several companies (close to 10 companies) about heat pump installations and found that after the quotes, communication fell off. I had even left 3 messages with one company saying that we accepted their quote and wanted to set an install date. They gave no answer. Finally I asked Kiera if she would recommend a company that communicated and followed through with information and an install. The company that Kiera recommended came through on all counts and we are finally finished with evaluations and grants. I gave Keira the nickname of "Quarterback" as she really earned it. I could not be happier with the way that I was treated by this company. I highly recommend them.

The owner's reply is deeply concerning…read more Almost no part of the text below is true and I have records of all of our correspondence that prove this. Here are the parts that require clarification: "With respect, the main issue is with regard to the energy report you received from a third party vendor." Absolutely false. As noted above, the main issue is and continues to be that the quote and invoice HD Horne provided do not match the actual work completed...an error that the energy report proved. All other parties agree without question that HD Horne either used the wrong terminology or genuinely does not know what a basement slab is. "We provided you with an industry leading quote that included much better materials than the 2 other quotes you received from our competitors. We also provided the best price for our services which you ENTHUSIASTICALLY indicated you appreciated." Absolutely false. HD Horne's is the only quote we got for this project because it was a last-minute addition to our funding application. There was absolutely no enthusiasm or editorializing about price/appreciation/etc. in our email correspondence before the date of installation--all emails are very succinct but cordial. "You also indicated that several of your neighbours had great experiences with our company." Absolutely false. There are no such neighbours. One friend said they had a good experience with HD Horne and we got a quote based on the other positive Google reviews you can read here. After learning about our experience this year, that friend has profusely apologized. "Your directions were clear in March of this year." This is true. We clearly asked HD Horne to proceed with the work as quoted, which included "Supply and install R22 closed cell spray applied rigid polyurethane foam to basement slab." I have now attached the documentation to this post for the benefit of other potential customers. You'll see a screengrab of our invoice and a screen grab of the post-retrofit report. The blue circle on the latter is the basement slab quoted that was not insulated to R22. The yellow highlight is where the insulation was placed instead. "You approved the completed work and were thrilled with the results." Absolutely false. The details are surplus to the point of this review, but we had significant concerns on the day of the installation which I rang Kiera about as they were unfolding on March 29. At no point did we say we were thrilled with the results. In fact, I expressed doubts that the work was completed as quoted on April 3 and hoped to have the post-retrofit report back within 30 days of the install so I could review it before paying the invoice. Timing unfortunately didn't work out so I paid in good faith on April 24. "You then surprisingly changed your requirements after the job was completed over 6 months later." Absolutely false. The install happened on March 29. I reached out to Kiera immediately on June 26 within an hour of the federal loan provider letting me know our funding was cancelled due to HD Horne's mistake. At this point I asked for a partial refund. I have not been in touch with HD Horne since receiving a threatening email on June 29. The requirements of the job have not changed since I asked HD Horne to proceed with the quote they provided on March 1. The whole bit accusing me of extortion speaks for itself. I consistently asked for a partial refund over the course of a short email exchange and then the Home Performance Council Network advocated for a similar resolution once this matter went to them in August. I politely let HD Horne know I would be pursuing further action with the provincial rebate program and other available complaint channels on June 29 after they refused to resolve the situation directly. Requesting a partial refund for a line item in a quote that was not completed is a completely reasonable request, not extortion. "You never gave us the opportunity to rectify the matter in a fair and equitable manner." Absolutely false. HD Horne had many opportunities to rectify this situation since they became aware of it nearly six months ago and have consistently blamed the energy advisor, patronized me and refused to acknowledge that their paperwork and the post-retrofit report don't match. At no point has there been a proposed solution for us to consider. As I said above, this is likely a one-off situation. It's such an unusual and specific set of circumstances related to the federal funding program. However, if you are also a participant in that funding program, it's vital that your projects are completed exactly as they're quoted. HD Horne did not complete the work as they quoted it and, as you can read below, continue to deny this error regardless of what all third parties have confirmed. The owner's outright lies in this response, however, are certainly worth your consideration about their professional integrity

Just called and requested a measure, skilled and professional service. Waited about 3 weeks and had…read moreskilled and professional installation. Very pleased with cost and quality.

Avoid this company at all costs! A 2 day install took 6 months to complete. They had to come in…read moremultiple times, causing us to lose time and work. Measurer and installers were incompetent, having to cut into our drywall in many places in order to try to fit the stone. The stove opening was measured too tight so it was extremely difficult to put stove in place. Then, the stone backsplash was installed crooked and the company accused us of having crooked walls (they are perfectly straight). When you try to speak directly to a manager, you receive a curt email response from the secretary. Colonial Countertops refuses to take any accountability for their mistakes, and does not take steps to make things right for the customer. Once they have your money, they ghost you (Miro).