The appliance-purchasing process was the smoothest, most professional I've ever dealt with here. It was honest, up-front, fair, and nobody tried upselling or hassling me. The men who came to install our washer and dryer were VERY helpful, very polite, and totally professional. I am so grateful, and appreciative. I'd recommend Major to any of my friends and family looking for quality and trustworthy business dealings! Thanks, MAC! read more

I decided to purchase a cook top from Major Appliance, because I wanted to support a local business and because they claim to provide superior customer service compared to the big box stores. Another reason I went with them was because they also say they provide repair work for the products that they sell. I went to their store on the 15th of May and talked with one of the salesmen who showed me several cook tops that met my needs. He printed out some pages for me to take home and show my wife after she got home from work that evening. They had showroom hours posted on their door stating they were open on Saturday so the plan was for me to consult my wife that Friday evening and return to make the purchase on Saturday. I returned on Saturday only to find a paper note posted on the door stating they were only open for appointments so my Saturday morning was wasted. I returned on Monday morning and when I inquired about what had happened on Saturday I was told one of the salesmen had taken ill and the other didn't want to open by themselves. I made my purchase and was told my item was in stock and would be delivered to the store later that week. Come Friday I hadn't heard a word from them and it was now the Memorial Day weekend. I waited and still hadn't heard a word from Major Appliance and I finally got fed up waiting so called them the beginning of June. I was given some crazy excuse that the drivers who deliver their appliances to the store wouldn't deliver a lone item due to the increase in gas prices. They promised to have my cook top to me on the 5th of June and was told it would be in the early afternoon. This was in fact what happened as the installers showed up on time and proceeded to attempt installing my item. I say attempted because the cook top didn't fit my opening. I was told I would have to pay an additional $300 out of my own pocket for their counter man to come out and make the necessary adjustments. A whole week went and I heard zero from Major Appliance, which required me to call them. I finally had the counterman show up and he did a great job making the necessary adjustments and got my cook top into place. This whole process took just shy of one whole month. AVOID MAJOR APPLIANCE LIKE THE PLAGUE! read more

After buying over $20,000. in appliances, they do not help and evade you on the phone. I have not been able to get the manager on the phone for 6 weeks. We leave messages and it still no call back and they know how to fix the problem but do not desire to do so. read more

I was scheduled for a Tues from 12-2 for repair estimate. arranged my schedule to be home. called at 2 and they said no you are scheduled for same time on Wed. rearranged my schedule AGAIN and AGAIN they did not show up. this was repair work on appliances I bought from them. sorry sorry customer service. I think they have one employee. phone always goes to answering machine. I missed 2 days work based on their poor scheduling abilities. they are the worst. you are better off at Lowes or Home Depot. it's infuriating when you rearrange your schedule and they don't show up or call. they must think they are the only retaile in town. Run to Lowes! read more

I bought appliances here well over 10 years ago and was very happy with the purchase but the repair service was a hot mess. I'd probably buy here again but only have service done under warranty. read more

I was very disappointed with the salesman that never called me back, after I spent 1 hour looking for an oven in the store. I had to call 3 times for someone to come out for measurements and still no follow up phone call from their contractor or the salesman. However, I went to Lowes and in 2 days I had their contractor come out and I have a very nice wall oven. read more

Called these folks to fix my refrigerator. Only giving three stars because they standardize in brands they can fix. I have a condenser motor that is out on my fridge. They told me they don't deal with that brand and referred me to another business. Not really what I was expecting. Lol. I'll say that they were friendly on the phone, which I could absolutely appreciate in a business I had never dealt with before. I just wish they were able to provide the services I needed. When you see a refrigerator repair store, you presume they are able to work on any refrigerator. This was simply not the case. I hope others have good luck with them, as they seem nice; however, this was not the case for me. Good luck to everyone who tries this business, and I hope you have better luck than me!!! read more

Just had to buy another refrigerator here. The last one, a Kitchen Aid, came from here over a decade ago, and worked until the KA circuit boards fried. I was surprised to find reasonable prices on the units on display, versus the way the big box stores do-hide lower priced units or you have to special order them. By lower priced, I mean $1,000-$1,500. I needed a standard unit and they had it, with water and ice dispenser. It will be delivered on the next business day. Do yourself a favor and shop here-don't subject yourself to the agony of the Cross Creek Mall area and the traffic, untrained sales people and arbitrary pricing. Shop your hometown business. As the previous reviewer wrote: "It was honest, up-front, fair, and nobody tried upselling or hassling me." read more

Major Appliance - Front - Appliances & Repair Near Me - Fayetteville, North Carolina

I called them late in the morning and was able to pick it up same day. They had a nice selection of good value kitchen cooktops. Prices were comparable to Lowes, but I think it's better to buy local. The sales person was nice and helpful. I'd definitely shop here again. read more

Poor customer service!, The delivery guys brought a dryer to my elderly mom and did great- she tipped them. She realized that the dryer opened the wrong direction and needed it switched. We called several times to come out and do that and they never did. There store is 1 mile from my mom's house, They need to do better, she has bought a number of appliances from them and will not anymore! read more

I had a hard time renovating my kitchen. Once finished I went to several appliance stores and by far Major Appliance was the most helpful and knowledgeable!! They sent a man out to measure my new openings for my appliances and he even had to adjust one which was to small. My new kitchen has stainless steel at a great price. Thank you so much for your help!! I highly recommend. read more