Worked with our schedule, very quick with everything, got the part we needed for our washing…read moremachine same day. Made sure everything worked before he left. All for around $200-250 between coming out and getting the part itself.

Very quick service, and his price was reasonable. He made sure the washer worked properly before…read morehe left.

Very nice, fast and responsive. And he was very knowledgeable and understood what I needed for my…read moredryer

Best ever service. I like The Appliance Doctor because he answers the phone and will schedule you…read moreright away or let you know when he will be available. He has fixed our washing machine as well as our refrigerator. When he works, he tells you what is wrong with your appliance and what he is doing to fix it, what you can do in the future to prevent a problem, etc.

The repairs were done efficiently and to the point. Repairman cleaned up and mess. And completed a…read morefull inspection of the appliance stove.

BEWARE BEFORE YOU CALL !!!! Very disappointing service ! Tech cam out to diagnose our refrigerator…read more- informed us we needed 2 parts. Returned 2 weeks later to replace the parts. The parts did not fix the issue we still have a refrigerator that is not working. They are now demanding that we pay for one of the parts before they return to see what is actually wrong with the refrigerator. So they installed faulty parts or mis diagnosed the issue and WILL NOT RETURN until we pay for parts that did not fix our refrigerator. I have NEVER had an experience like that and want to ensure other know of the outrageous business practices !!!! We have now been waiting over a week for a manager to call us back!!!

My experience with Mr.appliance was terrible! I had an employee come out to fix and diagnose my…read moredryer for it to break again in 5 days! I've requested a refund and speak to corporate/owner I got denied both. They are over priced. I don't recommend this company to anyone it's cheaper to buy new.

I've used this company three times over the last four years. Most recently when my 6 yo Maytag…read moredishwasher stopped cleaning properly. I like their online scheduling and that they text you a photo of your tech when they're on their way. They've always showed up, and on time. They get the deed done efficiently. This time the repair seemed a hair on the expensive side (replacing the detergent dumper) but I think it was the part was expensive. As long as they maintain great service it makes it worth it in my book.

Unfortunately I've been ghosted. I was told the control board was expected to arrive on May 7…read more Since then I've followed up a few times and haven't received a status update. Will be purchasing a new dryer instead of doing the repair. Wish I had read reviews more closely before using this company. Paid $170 for diagnostics for nothing.

This business was hired to install a dishwasher. They installed it without securing the brackets so…read morethe dishwasher was mobile in the counter. I contacted them to fix the issue. He sent a technician named Roy (who no showed 2 times before showing up) from another company called DW appliance, who tried to secure it nailing in brackets but cracked my molding on both sides, left without securing it or even notifying me the job wasn't done. He told me it was secured. Quans retuned today weeks later, after promising me on the phone he would glue and paint the molding. He returned and put brackets on to secure it but did not repair the molding as promised, then stated there's nothing that can be done. Not responsive when asking for a refund. Completely cracked on both sides and looks terrible. Will be contacting yelp and the BBB

Beware!!! He supposedly replaced my pump and when it wasn't working properly he gave me the run…read morearound then stopped taking my calls. Didn't give me a refund of money he owed me. Cape Fear Well & Pump fixed it and showed me the old pump which was never replaced smh. He got paid by my home warranty contract and it was past the 30 days so he got away with it but bad business catches up with people! Avoid him!!!

worst service ever received!!! Charged me 50% upfront ($415) and always had a different excuse to…read moreactually come and have the job done. Stopped responding to my text/call once I asked for a refund. Basically he stole my money. Be careful and don't make the same mistake I did. save your money and time!

Ryan figured out what was wrong with my phone in a flash. Very honest and didn't charge me when my…read morecharge port was just dirty when I thought the port was to be replaced. Thank you so much!

Stopped in to get phone button replacement, phone wouldn't boot up, got there when they opened over…read morethe weekend. First open sign was on but door locked, soon as I pulled the locked door the young man came out and unlocked the door along with a lady who was behind me, the young man looked at the phone and told me if I knew the age of the phone and said it was five years old. The store phone was ringing off the hook and the associate was not thrilled at all. The lady behind me said you need more help or someone to answer the phone, he replied "the boss is a cheap ass" that put à damper on things, then he told me there was nothing to do and to buy a new phone as it's cheaper than the replacement. 150 for the repair is cheaper than a 500 dollar new phone, Yeah.. time to leave... The last time I was in that location for a broken screen there was no issue the older gentleman who was there was great friendly and very helpful and taken the time to replaced the screen. After returned home I searched Google there was a work around the power button and I got the phone to reboot. The strange part it work around was posted by ifix posts. Lesson learned, don't go on the weekend. Cheers ** Update for 5/9/26** Went to west Fayetteville location to have CPU swap on phone, gentleman working was great, he knows his craft and very dedicated and loyal employee. I understand why the gentleman at the Skibo location was upset mostly due to mismanagement by the owner of the Cumberland county location's and not knowing if their locations will close due to mismanagement. The gentleman repaired my phone in 30 mins and there was no missing information or problems with any part of my phone. The handful of employees left working these locations are very dedicated to their craft and to the brand. Management a different story. Good luck moving forward to these employees! Cheers!

I second what Hope says. They got 330$ from us, supposed to order a part and install it. Same…read morerunaround. Owner never contacted me. Call center kept telling us, "10-12 business days before we refund your account". l noted they are not listed with BBB. Criminals.

SCAM! Watch out; they will send someone to look at your appliances. They are not in uniform or in a…read morecompany vehicle. They will tell you what they think is wrong and charge you the service fee. Then they have you call the office to schedule the repair. The Office will ghost you and give you some random owner's numbers to text for reimbursement. There are multiple reviews like this. The positive reviews must be dummy accounts. This company is a scam.