Worked with our schedule, very quick with everything, got the part we needed for our washing…read moremachine same day. Made sure everything worked before he left. All for around $200-250 between coming out and getting the part itself.

Very quick service, and his price was reasonable. He made sure the washer worked properly before…read morehe left.

Unfortunately I've been ghosted. I was told the control board was expected to arrive on May 7…read more Since then I've followed up a few times and haven't received a status update. Will be purchasing a new dryer instead of doing the repair. Wish I had read reviews more closely before using this company. Paid $170 for diagnostics for nothing.

This business was hired to install a dishwasher. They installed it without securing the brackets so…read morethe dishwasher was mobile in the counter. I contacted them to fix the issue. He sent a technician named Roy (who no showed 2 times before showing up) from another company called DW appliance, who tried to secure it nailing in brackets but cracked my molding on both sides, left without securing it or even notifying me the job wasn't done. He told me it was secured. Quans retuned today weeks later, after promising me on the phone he would glue and paint the molding. He returned and put brackets on to secure it but did not repair the molding as promised, then stated there's nothing that can be done. Not responsive when asking for a refund. Completely cracked on both sides and looks terrible. Will be contacting yelp and the BBB

Patrick provided professional communication and exceptional service. I called on a Friday and he…read morewas able to get me scheduled for service first thing that following Monday. Our Dryer was fixed same day within 1-2 hours. I would definitely recommend.

I was in need of an appliance installation. Came across Good Neighbor Appliance and gave them a…read morecall. I spoke with Patrick and explained the situation. He was able to come out next day and complete the installation. He was knowledgeable, professional, honest and kind. Good Neighbor Appliance will be my first call for any future appliance needs.

This appliance company repaired our 7 month old freezer/frig which stopped producing ice & then…read morestopped freezing our foods. The staff & repairman person Steve & office manager Donna, were skilled & extremely helpful in getting our freezer back & working during the Thanksgiving week! I highly recommend this company for their expertise & work ethics to get the job done!

Casey was very informative, very helpful in determining the issue. Provided a solution with…read moreoptions. Professional. On time. Would definitely use him again!

The repairs were done efficiently and to the point. Repairman cleaned up and mess. And completed a…read morefull inspection of the appliance stove.

BEWARE BEFORE YOU CALL !!!! Very disappointing service ! Tech cam out to diagnose our refrigerator…read more- informed us we needed 2 parts. Returned 2 weeks later to replace the parts. The parts did not fix the issue we still have a refrigerator that is not working. They are now demanding that we pay for one of the parts before they return to see what is actually wrong with the refrigerator. So they installed faulty parts or mis diagnosed the issue and WILL NOT RETURN until we pay for parts that did not fix our refrigerator. I have NEVER had an experience like that and want to ensure other know of the outrageous business practices !!!! We have now been waiting over a week for a manager to call us back!!!

This was a great experience and we now keep their business card on the fridge for future reference…read more Shortly after moving into our new home, our gas oven was filling the kitchen with gas, which prompted our neighborhood to then fill with emergency vehicles - quite a way to meet the neighbors. We feared that we would need to replace a $2500 appliance. I stopped by Moore Appliance to see if this is something they could take a look at. They set me up with an appointment for the next day "between 12 and 5." The technician called at 12:00 to let us know he was on the way, and he arrived about 10 minutes later. He immediately determined the previous occupants used oven cleaner, which clogged the burner and the gas intake. He explained you should not use oven cleaner on a gas over for this reason. He cleaned it out, tested the oven several times, and answered all of our questions. Super helpful, very professional, and much cheaper and easier than replacing the oven.

We had a service call today from your representative, Jay. He was punctual, pleasant and totally…read moreprofessional. We had an annoying problem with a Samsung refrigerator ice maker, bought and previously serviced by Sears. Their service was so poor we actually cancelled our Sears credit card because of the experience. Jay not only repaired our problem he also showed us possible corrective measure for future use. We are totally satisfied and plan to refer all appliance problems to your company, Thank you for providing such good service! G D Smith. Pinehurst, NC

Waited almost two weeks for my appointment. The day of my appointment I was told the tech would be…read moreat my house at 8am to repair my AC. He never showed up and at around 4pm I get a text from a AI virtual assistant saying my appointment need to get rescheduled for another weeks later. You can never get in touch with a live person. The tech had his phone turned off. Service and customer service support is TRASH...

Worse experience first of all it's hard to get good service even with paying. I made an appt online…read moreand called in after waiting after 6 hrs no call no show for appt and when I call in you can't even get directed to the dispatch dept suggest going somewhere else. Whats even more insulting they stated for me to wait even though it was outside hrs give for appt. Lose of money and time I took off for nothing. Bad service and bad rep and no one even called back to explain.

I decided to purchase a cook top from Major Appliance, because I wanted to support a local business…read moreand because they claim to provide superior customer service compared to the big box stores. Another reason I went with them was because they also say they provide repair work for the products that they sell. I went to their store on the 15th of May and talked with one of the salesmen who showed me several cook tops that met my needs. He printed out some pages for me to take home and show my wife after she got home from work that evening. They had showroom hours posted on their door stating they were open on Saturday so the plan was for me to consult my wife that Friday evening and return to make the purchase on Saturday. I returned on Saturday only to find a paper note posted on the door stating they were only open for appointments so my Saturday morning was wasted. I returned on Monday morning and when I inquired about what had happened on Saturday I was told one of the salesmen had taken ill and the other didn't want to open by themselves. I made my purchase and was told my item was in stock and would be delivered to the store later that week. Come Friday I hadn't heard a word from them and it was now the Memorial Day weekend. I waited and still hadn't heard a word from Major Appliance and I finally got fed up waiting so called them the beginning of June. I was given some crazy excuse that the drivers who deliver their appliances to the store wouldn't deliver a lone item due to the increase in gas prices. They promised to have my cook top to me on the 5th of June and was told it would be in the early afternoon. This was in fact what happened as the installers showed up on time and proceeded to attempt installing my item. I say attempted because the cook top didn't fit my opening. I was told I would have to pay an additional $300 out of my own pocket for their counter man to come out and make the necessary adjustments. A whole week went and I heard zero from Major Appliance, which required me to call them. I finally had the counterman show up and he did a great job making the necessary adjustments and got my cook top into place. This whole process took just shy of one whole month. AVOID MAJOR APPLIANCE LIKE THE PLAGUE!

After buying over $20,000. in appliances, they do not help and evade you on the phone. I have not…read morebeen able to get the manager on the phone for 6 weeks. We leave messages and it still no call back and they know how to fix the problem but do not desire to do so.

Left a message on Thursday. No call back…read more Called again on Friday, talked to someone that sounded like he just woke up, and we made an appointment for Saturday between 9-10. No showed so I called him and he said he thought it was 10-11. So rescheduled for Monday between 10-11. No showed and now doesn't answer the phone. Terrible.

Do not hire them for appliance repair. They charged a service call fee and I was told nothing was…read morewrong with the dishwasher. came back second time after dishwasher continued to have problems; tech said he didn't know what's wrong would Have contact manufacture; I followed up several times and no response. It's been 3 month.