Very unhappy with how I was treated when I went to the store. Poor customer service, very…read moreunhelpful. Would not get out of the chair or even let me speak just said "we're backed up for 3 weeks can't help you"

After starting a new job I treated myself and bought 2 new Medical White Coats for 100$ each. I…read morecalled ShortStop asking if they have ever/do embroidery for medical white coats and I was told yes. First off, when I got there I rang the bell as the sign said and waited inside. Despite multiple workers seeing me from the back I was completely ignored and idly stood there for awhile until a woman came out. I explained that I called and she gave me a paper to fill out with my information and what I wanted it to say. I even brought an old white coat as an example of exactly what needed to be done. I was told it would be 10$ each and it would be ready in a week. The woman seemed annoyed the entire time. I had to call 9 days later asking for an update about my jackets and was told that they had been ready, although no one called to notify me of such. When picking up the jackets once again we were left idly waiting in the front while workers saw and ignored us. Upon getting the jackets back I saw they were done incorrectly. Although spelled correctly the embroidery starts under the collar piece so my entire first name is not visible. As a medical provider that is what my patient's refer to me as and to have it covered is completely unacceptable. I understand that I have a long last name, but I was told that they know how to do it and have done it before. If they saw there was an issue they could have called me to notify me prior to doing it, and if they didnt know where to place it they could have googled it or even called me to confirm. I could have told them an alternate way to do it to ensure my name and profession was still visible. Upon calling them to notify them of their error the woman on the phone stated that they do white coats and chef's coats all the time and that they know not to start the embroidery under the collar, and she was not notified by a worker that there was an issue. She said that there is no way to fix it or remove the embroidery without damaging the coat and the best they can do is refund me the 20$. When my brother went to get the refund and show them the error the woman gave attitude and was rude and stated they no longer will be doing white coat embroidery. I am so upset that a gift to myself, 200$ worth of work uniform is now useless to me because of their error. That in conjunction with their poor customer service made me want to warn others prior to coming here.

This store is amazing. From the selection of knitting products to the experienced staff. They are…read moreso helpful I came in twice with a project that wasn't going well and they immediately and kindly pointed me in the right direction. I highly recommend this store!!!

This store has everything you need for knitting/crochet and fabrics for sewing projects. Friendly…read moreservice. I went during NYC Yarn Crawl so it was very busy but the staff was helpful and friendly.

This hidden embroidery spot is phenomenal. The staff are friendly, patient and knowledgeable. They…read moretook their time to understand my request, educate me and recommend what is best for my products and designs as I am unfamiliar with embroidery. The final work is fantastic and flawless! And, my order was handled in a timely manner.

this embroidery spot is on point, good service and very detailed in what they do, got what i asked…read morefor. quality is top notch! highly recommended!

This was my second time going to tshirt express in seven months. Paul…read moreis a pleasure to work with and the shirts and sweatshirts came out great. I already have a third event with a possible fourth event that I will be using him!

Paul is a great guy. Very professional He was able to help…read moreus out of a jam when a different tee shirt company let us down

Just picked up my son's jacket. Very professional work. Anish was very easy to deal with, very…read morefriendly and always answered my calls. The embroidery work was flawless! I will definitely give them my business again.

From the owner: Embroidery Creations is an embroidery shop in Staten Island, NY. We are committed to providing each…read moreclient with the best quality products and unique designs at the best prices. We are always in excellent communication throughout the process to ensure that every embroidery and design is depicted accurately and professionally. We go above and beyond to ensure the highest quality craftsmanship. We work with you to make sure you are as involved and satisfied with the project as you'd like to be.

Needs a person reorganized and make room for excessive inventory! And make sure there are cashiers!read more

So I came to the store a couple of times and there's always this girl at register that's slow and…read morerude. I believe her name is "Georgia" worst customer service ever.. I had to wait on line to pay for 2 items for about 10 minutes.. there was literally 1 person in front of me.. why does she even work there? She was also trying to get me to sign up for stuff for like 10 minutes after I said no like 5 times. I don't understand.

Following a recommendation from a colleague, i took a couple of baseball caps to Teestyles to be…read moreembroidered. Very nice work and very reasonable price given just 2 hats to be embroidered. Embroidered logo on the front and my "tag line" T.WW. on SI on the back. Logo quite tricky as colors are gradient, but they did a great job! Very pleased and highly recommend this shop. Staff are great too and easy to work with!