I like staples but I tried to return something to Amazon and the Chinese rep was rude in mailing…read moredept. She wanted me to fill out paperwork I have returned to Amazon before and never needed to do this. I asked her she would not say. Then she looked for measuring tape could not find.There was a line of people. I asked her why was this necessary she would not say. Then she asked a worker to go get her a measuring tape. More time Then she asked me how I wanted to return a 40 dollar item. I asked why and she said return center was in Brooklyn. I live in Staten Island. She wanted me to pay 15 dollars I am a prime customer so I don't pay for shipping and returning. I told her forget about and left store. Very disappointed with her behavior. I will bring to UPS Store today.

Love driving 20 minutes down busy snowed in new dorp lane after a 8 hour work shit for Amazon…read morereturns to be down. The fact that they had a whole sign and everything pre made for this occasion tells me it's a frequent occurrence. Store doesn't answer its phone calls or else I could've checked before I got there.

Was kicked out before even entering the business parked my car for less than 5 minutes as I put my…read morefiles together to get printed before a employee of Luke's copy shop knocks on my window telling me I can not park in the parking lot not knowing I'm about to go in and get Halloween party flyers printed Proceeds to slap a "Violation" paper on my windshield and pounds on my windshield very unprofessional I have everything in video I go to show the owner of the shop and he tells me word for word "and what are you going to do with that" unexpected response from the business owner I don't even use this app but I had to download it to share this experience terrible way to treat a customer

I want to give a shout out to Emmanuel from Luke's copy shop in Hylan blvd he helped me today with…read morea project that was very dear to my heart and he was absolutely wonderful, patient and helpful and he did exactly what I wanted I was completely satisfied and I just wanted to say thank you kudos to you Emmanuel and to Luke's copy shop thanks again for a job well done!!'

This is my go to place . Customer service is excellent, very helpful & line moves faster than…read moreexpected. Never had any kind of bad experience coming to this ups store . Thank you for all of your hard work.

Terrible service. Especially from the blonde guy with the glasses. He should know not to be rude…read moreand pretentious to customers.

Came here for my passport photos. It is the cheapest place that I've found; costing only $15. Owner…read morewas very friendly, professional and meticulous in getting your pose and photo right. It took only ten minutes to get everything done. The place also do all sorts of printing and photos. They even sell lottery tickets. Definitely recommend this place for your passport photos.

I went to Fed Ex to get a passport photo, and it looked terrible. I went to Photo Printing Center…read moreto see if they could do a better job, and they did! The gentleman who worked there was super friendly, it took about 10 minutes to process the photos and they turned out wonderful. $15 cash for 4 passport photos. Highly recommend!!!

I play in a band and needed posters for a show in NYC. I found Dohrman Printing online and called…read morethem. Lisa was my contact person and she helped me get my job done ontime, and within my budget. The color printing was excellent, and I would highly recommend their services. As others have said Lisa was not only knowledgeable and friendly, but the ultimate professional. It's rare to find customer service at this level anywhere, but Dohrmon Printing has it! Even though I live across the country from them, I am tempted to give them all of my business, they are that good!

I met with Lisa, who came well prepared for our meeting and showed me many exciting options. I let…read moreher know what I wanted, and she said that she'd get back to me on the coming Monday. As promised, that Monday she emailed me with prices. She is quite knowledgeable, and I feel in good hands. Dohrman is a one-stop printing service. They have everything at competitive prices and high quality.

That one star review had me a bit sketched out about trying this place at first. To be completely…read morehonest with you she's bugging out. Of course there's only going to be one person in the store or behind the counter... everything is online! If you call the place they will tell you it's cheaper to upload and order everything online. The only point of coming into the store is to look at whatever it is that you want to order in person, weather that be a sign or some business cards(or picking up something you've ordered). I just received my business cards and picked them up in the store and man I've got to tell you they are great! I'm super happy with how the team handle all my questions every time I called, emailed or came into the store. Frank was the person i worked with the most when it came to answering all my questions and he was super professional and always answered my emails on a timely manner. If you ever need signs, business cards, posters, almost anything really, these are the guys to go to. Their website also has a built in editor to make your graphic designs yourself! Or you can hire a graphic designer through them! The versatility Squar pix offers is absolutely amazing. Thank you guys again.

I tried this place for the first time. I just needed to have a few copies made. There was one guy…read moreahead of me that was already being taken care of and I'm waiting for a long time. There is only one person behind the counter taking care of him. There should have been more so that they could call the next customer. That was unacceptable. Then I finally get up to the counter she makes my copies, she didn't tell me how much they were at first and then charges me a dollar for each copy. Are you kidding me? Needless to say I will not be going back to this place.

Classic bait and switch. My client and I sat down with the owner and reviewed options for business…read morecard stock for a standard 4/4 digital print. We signed off on a specific weight and finish and waited to pick them up. What was promised in five days took almost two weeks. When my client picked up the cards they were a lighter weight with a different finish, low resolution with mis-aligned trim, and ink bled across the top of about half the cards (approx. 500 of 1000). The press operator also ran the job on glossy stock when we specifically requested uncoated. The owner attempted to convince me that he made no promise as to the weight we agreed on, that his ink has a sheen when dry and his samples of our job didn't have lines running through them. He redacted his claim about paper weight when my client also doubled down on what was discussed. No quality control whatsoever, and he either doesn't have the skill, capacity or interest in running a job per the client's requests. Unfortunately, there has been no apology or attempt to rectify the problem. I've since incurred new printing fees at a professional press because I couldn't, in good conscience, subject my client to more financial stress. I'm a professional graphic designer that has worked on national and international brands who wanted to support a local business. My files are clean and press-ready, but the shoddy printing service at Royal Press almost destroyed a great piece of design. Save yourself time and money and steer clear of this place.

Terrible customer service. I constantly had to follow up with the owner and his design personnel…read morefor a response on an issue they were clearly aware was time sensitive. Customer service is So essential for an efficient business that I would have expected same especially from this struggling business. Your better off just going to Staples!!!

ALLISON AND KIM were extremely helpful. They guided me to the right box to purchase, and handled…read moreeverything for me. And they were courteous. Overall a much better experience than at the UPS Store.

The self serve kiosk machine took a $50 hold for a fax ($50 hold for a fax can you believe it) that…read morenever went through!!!! I'm still trying to get the hold on my card released,..BE CAREFUL with this business!!!