I called Major's Select Collision at the instruction of a Maryland collision center where I had work completed in 2021. Brianna was so helpful and worked with me to find a convenient time for me to bring my vehicle in during my graduate school winter break. They were very kind about honoring the lifetime warranty on the work completed at at their sister facility. I was in and out in less than ten minutes. It turns out that the technician who installed the replacement rear door accidentally activated the manual child safety lock, preventing the door from operating properly. The waiting room was exceptionally clean, especially considering that this type of business involves a lot of messy liquids. I cannot comment on the cost or value of service, but I can say that the customer service was excellent. I would not hesitate to return in the future with any issues. read more

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In 2016 I purchased my Toyota Tacoma and ever since then, I've maintained meticulous care of it. Then in late 2018, I struck a deer, and it caused significant front end damage. Not enough to deploy the airbag, but still obliterated the front end. At that time, I took it to Fine Line Auto, and they were great. Great customer service and they did the job well. There were some minor imperfections, but only ones that I would see, and so I went about business as usual. That is, until May of 2022. As fate would have it, another deer wound up seeing it's life cut short with the business end of my truck. This time it stung even more. The damage was as severe as the last time, only now the truck was mine, having paid it off just days prior. Thankfully the value of the truck kept it from being considered a total, and again, no airbag deployment. This time Fine Line warned me that they would not be able to get me in until September. They referred me to Majors Select, and noted that they are the preferred auto body shop for Rahal Toyota. With this recommendation, I called and spoke with Kim, and was immediately put at ease with a warm, customer friendly reception. They said it may not be until June, but to come in. I dropped it off later that day, and both Kim and Marlon were wonderful to deal with. They could sense my despair considering what I've been through and how much my truck means to me. They assured me it would be okay, and all would be handled. They had the truck for about 4-5 weeks, and during that time, their communication was excellent. There was another person, Brandon, who was also involved. I did not speak with him personally, but my wife did, and she was also very happy with the customer responsiveness displayed. When I was able to pick up the truck, I was stunned. Nothing against Fine Line, however the attention and care given by Majors felt personal. The truck looked even better than before, and as close to factory as it could possibly be. The paint match was perfect, and the fit / finish is second to none. I now have my truck back, and more importantly, my peace of mind. It's good to know there are still companies that exist that know customer experience means something, and that take pride in their efforts. Honestly, I hope I never see anyone there again, however if fate decides against my favor again, it's good to know that Majors will be there. My thanks to Kim, Marlon, Brandon and the rest of the staff for making an awful situation one with a happy ending. read more

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Major's Select Collision had fixed my car more than 2 years ago. They had done a good job at that time. They have arrangement with Enterprise, so you can pick and drop a rental car from their location. It saves lot of hassles of arranging rental pick up and drop off. Last week, I went for scheduled tire rotation to a different shop. The mechanic told me that a plastic part was hanging from under the car. I asked him if he could fix it and he said it's a body shop thing. I called Major's Select and they asked me to bring the car in. The manager (I think her name was Juliette?), looked at it and fixed it with a Phillips screwdriver. No charge. I wonder why the tire guy could not have done what the lady at Major's Select fixed in less than 10 minutes? I'm very impressed with this body shop. read more

So... my car hit a bird going down the highway and destroyed my windshield. Tried through my insurance app to get to the right collision shop with little luck. Called my insurance company to find a place close to me and they recommended Major's. They were quick - I had the car towed there and they had it turned around in a few days (hold up was getting the glass). But, the attention to details was poor. A month later I still have glass shards falling out of my headliner every time the door is slammed. You tap on the headliner and you hear it rattle up there like a maraca. Ya had one job. Clean up what was there, glue a new piece in. No body work, no frame damage to fix. Really disappointed. Would not recommend... read more

Major's was my second stop for a repair estimate on my CRV. I had a minor accident and two of the body panels and the bumper cover had partially popped off. Brian Frady spent 20 minutes in the parking lot and was able to put both body panels and the bumper cover back on. He really went out of his way to make my car safer to drive until I was able to get it in the shop for the needed repairs. He then did my estimate, went over it with me, line by line and to my surprise was $900 less than the first estimate I had received. I got my car back in one day looking as nice as the day I bought it! read more

From start to finish, an example of how to do things right. I was able to schedule a same day estimate. When I arrived, Carla and Ryan were top notch. To my surprise, my vehicle was ready sooner than expected. When I picked it up, it was spotless - looked brand new. Job well done. read more

Their QA process has greatly improved since my last visit, so now you get an excellent end result the first time.

If you baby your car, stay as far away from this shop as possible. I cannot say enough bad things about this autobody shop. I have talked two people out of taking there cars there and will try to talk as many more out of it as possible. The day after I got my car, two pieces fell of the door that they repaired. They replaced both the drivers side doors on my 4 door car, and both were done very poorly. They were not even painted completely. There are marks at many places where they didn't even get touched by paint. The entire drivers side door is already sagging and beginning to come apart at the seams. There were multiple scratches on parts of the car that they were not even supposed to touch. They replaced the trunk release with a very beat up one. There was no reason to take out the original trunk release. Also be warned, they are very high volume, low customer service. They push so many cars through here. Whatever time they give you, add one week, and expect to wait longer for your VERY SHITTY repair job. read more

Some dead tree branches fell on my parked Honda CRV, and managed to ding and dent the top, luggage rack, lift gate and rear side panels. My insurance company recommended Major's Select, and they were professional, polite, and did a beautiful job making it looks brand new. The icing on the cake was getting back in the driver's seat and finding the interior immaculate, and a thank you note with the invoice. I would highly recommend these folks to anyone looking for fast, courteous, and excellent service. read more

I have used this body shop several times, and I can honestly say the service, work and costumer interaction is excellent!!! Most recently, my vehicle was completed ahead of schedule and looks great. I won't hesitate in using Majors/Select Collision again. read more

What a positive experience! Working with Major's made life simple while my car was getting repaired after someone backed into me. Awesome customer service and the work done was professional. When I picked my car up after it was done, it looked like it was a brand new car! read more