Kasteel Property Management has managed our rental properties for several years. Jeff is the…read moreowner and does an exceptional managing our rentals. Vacant units are promptly filled and maintenance and repair problems are quickly and efficiently addressed. I always prefer to get directly involved in bigger ticket items such as furnace and appliance replacements. In each instance, Jeff provides insightful advice and suggestions on whether to repair or replace the item in question. Financial reports are timely and provide the information I need. When questions arise, Jeff consistently responds back to me in a timely manner. I don't often write reviews. However, as I reflect on the stellar service provided by Kasteel Property Management, I am delighted to write this one. Jeff is a consummate property management professional who I rely on to protect our rental property investment. I highly recommend Kasteel Property Management and Jeff.

Kasteel is by far the best property management company I have worked with. very knowledgeable and…read moreprofessional.

Friday March 21, 2026 we got a flyer after 6:00 pm by the Roof Guys who were hired by Evolve to…read morereplace the roofs in Country Woods Orem. The flyer said we had to give them access to our patio to dump debris and that they are not responsible for any damage in our patio. This made us nervous. We tried to contact Evolve but their offices were closed. we were able to contact Collin and he said he would contact Tommy Deaver. We texted the roof guys and were very clear we don't authorize them to dump garbage in our patio or debris and they would be responsible for the damage. They replied they would do their best to not dump garbage. We believer this. Monday morning, March 24, 2025, the roof guys were throwing debris, pieces of roof, nails on our patio. I went outside and saw a man on the edge of the roof kneeling down pushing the debris onto our patio With his hand. I think this is easier for them because they plan on cleaning afterwards. However, I have flower beds, patio furniture and cushions, ikea umbrella, etc that can be damaged and I prefer they don't dump garbage on my patio. I became very angry and yelled at the roof workers to be careful because next time I would call the police for dropping garbage on my patio. They said they would be careful. I believed them. I called Evolve and send email with pictures of garbage on my patio to Brittany to hoa@evolveut.com but received no answer to my emails. Brittany tried to call me later but I was busy and didn't reply. After the Roof Guys left that Monday, I checked my patio and found garbage bags have been thrown and this made more angry because I already talked to the roof guys in person. I called Brittany but now the office was closed and I left a very angry message with swear words. Today, Tuesday March 25, 2025, the Roof Guys showed up again on my roof and I told them again to not dump more garbage on my patio. they said they would be careful AGAIN. I was able to talk to Brittany on the phone today and I apologized about the angry message, she was nice and polite, and said She didn't receive my email or pictures. She said hoa@evolveut.com was the email for Carlos, not her. She email me from Brittany@evolveut.com and said we can email her there. BRITTANY SAID she will contact The Roof Guys and make sure they stop throwing garbage on our patio. We ended the call and I talked to my husband who was also very frustrated and was upset about the bad communication all this time and had some complaints for the HOA board. My husband called Brittany a few moments later and asked for the HOA board contact information. She wanted to email this to him but he said he preferred she gave the info to him over the phone. Brittany asked what the complain was about and my husband replied he doesn't have to tell her about it. He insisted she gives him the information but she transfered him without his agreement to Tommy Deaver phone line, but Tommy Deaver is not on the HOA board??? Tommy Deaver didn't reply the call. My husband called Brittany again but this time she did not answer the call. A few moments later Tommy Deaver showed up on our door and we had a long conversation. In the end he seemed to empathize with our concerns and said he would talk to THE ROOF GUYS to make sure they stop dumping garbage on our patio. He said he would send my husband the HOA board contact information. While we were talking to Tommy Deaver, Brittany sent us an email saying Evolve did all in their power to solve the issue, and to contact hoa@evolveut.com in the future. This is confusing since she said she did not receive our emails when we sent them to this address before and gave us the address Brittany@evolveut.com, now she says to send it to hoa@evolveut.com that belongs to Carlos, who is not on the HOA board either. when The ROOF guys left today, March 25, I went to check my patio and AGAIN found more garbage, more pieces of roof, more nails, etc..there are nails on top of our Ikea umbrella and on the area where our air conditioning system is located. We sent an email to Brittany and Tommy Deaver and everyone else with pictures to brittany@evolveut.com. it's March 26, 2025 after 12:23 am and we still have not received the HOA board contact information from Brittany or Tommy Deaver. so far we have talked to THE ROOF GUYS, COLLIN, CARLOS, TOMMY DEAVER AND BRITTANY, BUT GARBAGE IS STILL BEING DUMPED ON OUR PATIO For past two days.

I consider myself a fair person. If I agree to pay something, I do. If I damage something, I have…read moreno problem paying for it. However, Evolve is attempting to charge us $532.98 after moving out when we left the apartment in better condition than it was given to us in! The only valid charge on their bill was for the carpet cleaning, everything else is not. See the many photos I have attached of the apartment when we moved in and the pictures they have sent us of the apartment now. For example, when we left, we replaced the lightbulbs and the air filter. Then, they try and charge us $75 for "replacing air filter and a light bulb". In their walkthrough inspection that they sent us you can see all of the lightbulbs are working perfectly fine. They say the "cabinets are dirty", a few of them are stained, and they were like that when we moved in (as seen in the pictures). They charged us $75 for "patching paint" when we did not damage any paint, and the pictures they have as damaged areas were damaged when we arrived. We took lots of pictures when we moved in just to cover our bases, and I am glad we did. You can see in these pictures that they are charging us for things that were clearly not from us. They charged us $222 for "cleaning" when we left it clean. In the pictures they sent us, things are clean as well, nothing worthy of being charged for. Their notes say things like "Bathroom: Needs to be cleaned. Burnt out bulb in the ceiling needs to be replaced wash walls baseboard and floor". I have attached the images of the bathroom that they sent us in their 'inspection'. Not only is it clean, but there is no burned lightbulb either (which we were charged $75 for). We have more than enough documentation to show that the charges are not justified and we will be taking it to small claims court if needed. As I mentioned, I have no problem paying fair charges, for example the carpet cleaning. However, they are trying to charge us $400 on top of that for things that we did not do. Oh, and on top of the whole security deposit, they are also impossible to get in contact with. Our property manager would never respond and when the dryer stopped working it took them 3 1/2 weeks to finally get someone out to fix it.

after speaking with multiple useless rental property services in the area i was ready to give up…read moreand sell. i am extremely grateful to have gotten in contact with pyramid. they are well equipped to get everything done from physical property management to streamlined paperwork and tenant vetting. adriana is my main point of contact and is always very communicative and willing to work through inevitable issues in a professional and cheerful manner. cannot recommend pyramid enough

I am updating my review. There was a one time misunderstanding that was cleared up very quickly and…read morefriendly and able to get hold of them pretty fast.

Sam is very knowledgeable. I probably wouldn't buy a property in Utah or anywhere else without…read moreconsulting him first. I have met Yuki as well and even joined them on a tour of some homes. She is equally well informed and professional. I was impressed that they went out of their way to serve clients even when the choices the clients made were not in the realtor's best financial interest. I consider them both hard working, ethical and client centered. And if you speak Japanese... ユキは日本語を話します.

Looking to buy a investment property in Utah , Sam was great , fun , showed me around, kNew the ins…read moreand outs of the business. Currently we are in process of my first investment . Definitely continuing on working together

Our experience with Keyrenter Provo was disappointing. The information on their website and other…read morerental listings (apartments.com, Zillow, etc.) was not consistent with the actual property. The home we toured was advertised as having access to all three floors (including a finished basement) and a large two-car garage, but after viewing it in person and talking with management, we learned only the main and upper floors were included in the rent -- nearly 1,000 sq. ft. less than listed -- and the garage wasn't even accessible due to a curb blocking the entrance. When we asked for clarification, communication was slow and unclear. The rent price also wasn't adjusted to reflect the much smaller space and lack of garage access. On top of that, their pet/ESA approval process was overly complicated and handled through a confusing third-party site, which made the process frustrating and time-consuming. They have many good reviews, so we were surprised and disappointed by our experience. The property itself looked nice, but the inconsistencies between the listings and reality, along with poor communication and lack of transparency, made us decide not to move forward.

These guys are awesome! I have worked with them on several different projects over the years and…read morethey always come through. It's rare to find a company who under promises and over delivers! They actually do what they say they will do and I can't wait to give them my next property to manage.

If you want maintenance to take forever and no explanation on why you got deducted x amount of…read moremoney when you get your deposit back, then this is a great place for you! Recently moved out from the property in south salt lake, Hannah Zimmer couldn't communicate or bother to explain the deduction and charges from my deposit. Wasn't even asking to give my full deposit back just wanted an answer at least but she went days without responding. Service here is bad!!

Have used this company for a couple of years for my properties in Cottonwood Heights and Park City…read more Cannot say enough good things about this group - quick to respond, and attend to issues. Happy to recommend WPM to anyone around the area.

I am a new landlord and with my busy schedule I was finding it overwhelming to get a tenant in. I…read morecontacted Logic and met Jameson the next day to show him the condo I am renting. He immediately had a photographer in, listed the condo on multiple rental sites and rented it out in about two weeks. I was very impressed with how quickly he got somebody in. Logic did a credit check, employment check, background check and picked out the perfect family to rent the place. I feel so relieved. Logic will take it from here and deal with any tenant issues that could possibly arise. I appreciate Jameson's professionalism and looking forward to working with Logic.

Amazing Property Management Company - I have nothing but great things to say. Logic manages my…read morehouse and it has been a great experience. They communicate well, pay attention to detail and take good care of the property. Every time I reach out and need something, I get a prompt response and I know it has been taken care of. As someone that owns property out of state, this is key for a care-free investment. Logic also feels like a real partner in this journey. I could not be happier and appreciate the fantastic partnership.

THANK YOU!!! I am so happy with this company and…read moreconsistently impressed with how nice they are and their quick responses to maintenance request, not to mention the outstanding attention to details, they definitely go beyond to make sure my place looks great and is always rented! Thanks!!!

Started off well when we lived in a unit that associated brokers managed for a property owner so of…read morecourse response time and maintenance was a priority, but as soon as we transferred to a bigger unit that Bobby Orehoski owned himself, that all changed. The unit was THRASHED when we moved in from previous tenants and he promised to paint walls, and even redo the nasty stained linoleum flooring, he made many promises that were never fulfilled. Our upstairs neighbors who had been there for about 5 years even moved out specifically because of Bobby's lack of professionalism as a landlord of his own property units. We were smart enough to do the check in list and take before pictures of the damages that were present when we moved in. We moved out 3 months ago and spent 5 days cleaning the unit after moving. At the time of check out, Cathy came in and treated my husband like absolute scum. She talked down to him insulted him, was absolutely disrespectful. We have been waiting to receive some of the deposit back (which.is obviously why we worked so hard cleaning, scrubbing walls, floors, carpets cupboards, etc. but knew that there were a few things that would be deducted from the deposit) and just today, 3 months later, we find out that bobby completely remodeled the apartment and used our 1,000.00 deposit to do so. Maintenance requests took weeks of reminding bobby and most of the time were never conducted. Key tip for future tenants: be mindful whether or not your moving into a property that is just managed by cathy and bobby Orehoski, or is it one the bobby himself owns, take pictures and make copies of your check in list, you'll probably need it.

I had a wonderful experience renting from Ameritrue. I prefer text and I always got a response from…read moresomeone within 24 hours. I had to put in a few maintenance requests for things in the home and they were always willing to come over and fix whatever I needed. Once I called their emergency line on Sunday for when the tub water wouldn't shut all the way off. One of the owners of Ameritrue came over to my house to fix it for me so my water bill wouldn't be high. They always let me know if they were coming by so never any surprise visits from them. They want you to let them know if you are not renewing the lease about a month prior which I got an email about so I could notify them and not get charged any fees. They also gave me a move-out instructions packet that clearly stated a checklist of things to do to be able to get your full deposit back. I spent hours preparing and cleaning the home. The only thing I was unable to do was have carpet cleaners come in. I received almost my full deposit back, aside from a small carpet cleaning fee. I would definitely rent from them again. If they had something in my price range right now I would take it in a heartbeat. Thanks Ameritrue!!!

Horrible decision to use this company. My first tenant ended up in law suit with them and my…read moresecond tenant and I had to cancel contract. They reduced the rent and signed a 1 year tenant lease without consulting me and repeatedly did not communicate major decisions. I received the tenant lease contracts and information more than 30 days after they moved in. Unprofessional in showing the place and acted inconvenienced to tenant, repair vendors over priced, texted with their needs but did not communicate important information regarding contracts and repairs. Repeatedly dropped the ball on details like utility transfer leaving gas to get shut off. Despite repeatedly asking for transparency prior to decisions they could not communicate timely. Lots of apologizing for not telling me about decisions. Do not use this company you and tenant will regret it.