I'm not sure what all the hate is all about, but I guess my party of 6 got incredibly lucky…read more We were headed for a quick trip to Cebu. Everything went smoothly: getting through the PASSENGERS ONLY point was easy and their check in counters were easy to find. We were mindful and were compliant about the weight of our bags, so we knew that wasn't going to be an issue. What I liked is they taped up the zipper latches (at least those that weren't secured or locked) to avoid accidental snags or openings during transit. The staff were very friendly - even making a strong point and advised us that gate assignments happen frequently and to be mindful of it. No biggie. The flight was short and smooth. Snacks on the plane were available for purchase, but given it was less than an hour flight (plus we had hours before our flight, so we snacked during the wait) we didn't feel the need for it. And I hate to admit this, but I did my research and didn't expect much, but I'm glad they proved me wrong! Excellent first run! AirAsia - please keep it up!

We flew with this airline twice going to Boracay and another to Cebu, both from NAIA Terminal 2…read more Not all service counters were open. The lines were piling up and were long. The open service counters were VERY SLOW. The staff working the counters as I observed were working at a VERY SLOW pace with no sense of urgency. If you like waiting in very long lines and receiving SUPER SLOW SERVICE, fly AirAsia. The planes itself were basic. The isles were narrow. If you are fat, good luck squeezing in. The flight crew looked stress. Thumbs down to AirAsia Philippines overall.

We travelled on Philippine Airlines from LAX to Manila, Philippines for our family get together and…read morevacation. Then we also travelled from Philippines to Japan for our family and friends vacation. As well as our Manila to Boracay trip. We haven't used Philippine Airlines for 8 years as we've been booking with other airlines for our previous flights to Philippines. We decided to try Philippine Airlines since they are the only airline that flies direct. Also because they were highly recommended to us by family and friends for the best customer care. We experienced excellent customer care for all our travels both international and domestic. Great experience for us from checking in at the counter to the flight attendants on board and all the way to the captain navigating the plane for take off and smooth landing. Philippine Airlines staff at check in as well as flight attendants onboard provided our child with specialized meals due to our child's peanut and tree nut allergies. They were accommodating. They catered to families with food allergies. The flight attendants were consistent with delivering our child's peanut free and nut free meals half hour before serving everyone's meals to avoid cross contamination. Thank you so much to the amazing staff of Philippine Airlines. You guys are excellent. Mabuhay!

Worst experience ever! We've traveled all over the world on different airlines and this by a wide…read moremargin has been the worst. We booked our flight through Hawaiian/Alaska connection through Japan via Japan airlines to Manila and PAL back to Japan. Upon checking in at NAIA the ladies told us we had to pay for our check in luggages $120 each even though we didn't pay anything at all as we were allowed 2 free checked bags each coming to Philippines. But because PAL wants to nickel and dime everyone to death they wanted to charge us so we paid for 4 bags and carried on 2. About a month prior to this we flew from Hawaii to Italy and back booked through KLM and no bags were charged even though WE DID NOT ACTUALLY FLY ON A KLM PLANE! Instead we flew delta, Air France and virgin Atlantic. They all honored the 2 free checked bags when traveling internationally. That wasn't the only time we've flown to Europe a few times as well as Asia and of course all over North America and never experienced this. We will never ever fly with PAL ever again and we will tell our friends and family not to either.to make things worse we had a senior traveling with us who had to stand over an hour at counter before we finished checked in! We could afford to pay $480 for 4 bags but what about people who can't afford it? The fact that they're the only airlines that do this says a lot about them. Next time we're in Philippines we'll use another airline for sure.

Philippines review #21…read more I took a chance when booking my flight to Manila because the price was right, just $579.18 US (P26,970), round trip. Yes it was economy class and yes I had to change planes in Guangzhou, China, but the layover was just over an hour each way, so it worked out well. The plane going there was a Boeing 777-300, which was clean and looked very new. http://www.yelp.com/biz_photos/china-southern-airlines-manila?select=RtH0uxTSr9ICLDYyfXPdlQ Checking in at LAX was smooth and the counter staff were friendly, etc. I got to the airport early enough that I was able to request and get exit row seats for my flights. You see I'm 6 foot 3 and legroom in economy class is a problem, especially for almost 15 hours. http://www.yelp.com/biz_photos/china-southern-airlines-manila?select=wmLzpGYAnzJgheU2DcxYMg The first leg of the flight was 30 mins late arriving at LAX, and thus 30 minutes late leaving. As such, we were 30 minutes late arriving in Guangzhou, China and with only a 1hr 10 min layover, I was rightfully concerned. It turns out however, that there were a lot of people on this fight going to Manila, so they held the connecting flight. By time we arrived in Manila we were an hour late. Meal 1: Seafood or chicken and I choose the chicken with rice & veggie, croissant & butter, fruit, yogurt, plus a little white wine. It was actually pretty darn tasty even though it's "airline food" ... or maybe I was just really hungry, LOL. http://www.yelp.com/biz_photos/china-southern-airlines-manila?select=KARFIgpxK4dkQ_HPAMgNMg Snack: I saw a flight attendant give another passenger a large cup-o-noodles, so I asked and got one too. It hit the spot perfectly! http://www.yelp.com/biz_photos/china-southern-airlines-manila?select=7i8D43xmCukBh8DtUKuZXQ Meal 2: Breakfast was about 3 hours before landing in China. By time they got to me the American breakfast gone, so the Chinese breakfast (stir fired noodles & veggie, roll & butter, chicken salad with a slice of turkey or chicken(?) and fruit) it was. This was actually fine, but the first meal was better. http://www.yelp.com/biz_photos/china-southern-airlines-manila?select=9Cy3peHi3LN-ebLpTXjMFQ Return flight: Manila to Guangzhou. On the 1st flight they literally gave us a box lunch. Chicken with rice & veggie, salad, bread, fruit & dried mango chipc. While it hit the spot, it was nothing special. http://www.yelp.com/biz_photos/china-southern-airlines-manila?select=dgNdXsp82YIB8GD-MMWWSg http://www.yelp.com/biz_photos/china-southern-airlines-manila?select=OTllttT4ttPjf09wyf6ifw The next flight, Guangzhou to LA was on an A380 super jumbo plane with 506 passengers, WOW! Comfortable and very quiet. Meal #1 Stir fried beef noodles, veggie, bread, yogurt & fruit. http://www.yelp.com/biz_photos/china-southern-airlines-manila?select=Ouj4jlXqJdsfkP3NyfIE9A Meal #2 Pepper beef w/ rice, veggie, bread, crackers, seaweed salad & a whipped cream cake. Both of these meals were pretty tasty... or maybe I'm just not that picky. http://www.yelp.com/biz_photos/china-southern-airlines-manila?select=R-RbSGELQLxfDafaZk6mog OVERALL: While there was a delay on my initial flight, the ground staff and flight attendants were very friendly / nice, the planes were newer, comfortable and the food was better than I was expecting! 3.5 start rounded up.

There are many reasons why I have a love-hate relationship with Cebu Pacific but I have learned…read moreover time not to expect a lot from this low cost airline. Although often times delayed and disappointing, I think it's important to remark how much their routes have grown ever since they started operating. There are many routes for local and domestic flights. You just have to go and check them out online or you may go to any to any accredited booking offices to find your destination of choice. The staff are ok and do what they can with what they have. Make sure to constantly check on their website for updates on promos, price drops, and other special new destinations locally and abroad. Make sure to always read your booking details and guidelines so as to not have any hassle when you check in or travel (make sure to purchase your correct luggage allocation because they are getting stricter now about overweight luggages). Just remember, you most likely will pay for many things but, as well, know what you can omit and you'll make it just time.

Worst airline! NO customer service! They closed most, if not all their offices and you deal with…read morean answering service! if something happens to your flight even if it's not your fault!, forget getting help, forget getting a refund! total scam!!!!!! i have screenshots of my text with their nonexistent customer service auto representative! never a real person to deal with but could also be worse! stay away from this airline!!!!!!!

I recently flew LAX-HND-MNL-HND-NARITA-LAX in Business Class…read more The ground crew at LAX was just meh. The flight leaving LA had a 4-hour delay, and the ground crew didn't care! The ground crew in Manila provides much better customer service! They start their check-in service by bowing to all their passengers. The FAs from Haneda-Manila-NARITA are very kind and friendly! They are by far the best crew I've experienced. The ground crew in NARITA has exceptional service. They are all smiles and very accommodating! The Sakura Lounge in Narita is the best I've ever been to. I enjoyed my stay during my long layover. I even got to shower. JAL is my new favorite Asian flight carrier! I am looking forward to flying with JAL soon. The only issue I had was the old planes. I guess the LA routes are not a priority for upgraded planes now.

I don't travel internationally very often but I have to say, Japan Airlines has been one of the…read morebest experiences we've had so far. We've only used them to travel to and from Manila and we found that they consistently provide great customer service, they are courteous and really know how to take care of their passengers. From our departure, the lines to the checkout counter was very long and I'm not sure if it's because they weren't open at that time or what but thankfully when the attendants began opening up their kiosks, the lines began moving decently. And although I know most of the employees are Filipino, it's quite interesting to see them adapt the Japanese culture and etiquette to their services. After checking in, we were brought to the lounge which I believe was part of my parents' traveling perks. The lounge was nice and clean, food was pleasant, and the restrooms well kept. The attendants at the lounge were also helpful I'm informing us of when the wheelchair attendant was on the way to pick me up due to my physical disability. All in all, we've enjoyed traveling with Japan Airlines and we look forward to flying with them again soon!

I took a short flight from Manila to Busuanga Island in 2025. It was about an hours flight on a…read moresmaller jet/propeller plane that could probably seat about 60 people. For short flights on these smaller planes, you just can't compare them to bigger flights on bigger jet planes. I found the employees to be just fine, especially at the airport level. There were employees sitting right next to the self check kiosk that processed my ticket for me. Don't think that would happen on US soil. Lol. There is an option to purchase snacks or drinks but not many use it for this short of a flight. These smaller planes you usually have to deboard straight on the tarmac going down some steep stairs. Baggage claim is much smaller thus much easier. The airports on the smaller islands are much more mimimal, definitely has that travel adventure spirit to it. The airport in Manila looks like any big city airport, and actually to get to the gate or plane from this airport, you will usually have to take a shuttle to get to another part of the airport. I found it to be pretty straight forward and organized. For bringing me to a much more remote area, even tho not the most comfy, I just gotta give them props on doing that in a professional and more importantly safe manner.

Worst airline! NO customer service! They closed most, if not all their offices and you deal with…read morean answering service! if something happens to your flight even if it's not your fault!, forget getting help, forget getting a refund! total scam!!!!!! i have screenshots of my text with their nonexistent customer service auto representative! never a real person to deal with but could also be worse! stay away from this airline!!!!!!!

I had cancelled my family's flight on February 7, 2018. I only received a respond after several…read morefollow up emails, stating that they are deducting cancellation fee AND refund fee (usually, I only have to pay the cancellation fee). In short, I'm getting back approximately 13% of what I paid for. Then, I was informed that I will receive refund 30-60 bank days. After 60days, I haven't receive my refund or any information regarding it. I had to email them, and was informed that they are forwarding it to the Refund team (which I feel should have been processed when I requested for it). Then, I emailed them back about my comment on their customer service but have not heard anything back. Based on other's reviews, I might not get my refund for 1-2 more months (which would put it to 4-6month since I requested for the cancellation/refund). Please review your Refund Policy and Customer Service Process, because it lessens the trust on the company when you don't do what you said you are going to do.

An error was made during the booking of my flight; I meant to book a flight in February, but they…read moreaccidentally booked it for January -- they gave me a departing flight that was 3 days after the booking itself. That's all fine, except that when I tried to change it, they made the conversation so convoluted and slow that, despite my telling them to go ahead and change the flight, they kept asking for confirmation to double check and "update the fee." Needless to say, my flight came and went and they hadn't rebooked me. So, that was my money down the drain thanks to mistake that they had three full days to solve. Seeing that I feel utterly robbed, I don't plan to fly with these guys again.

Air Swift was sold to Cebu Pacific. Air Swift has many South East Asian airport stops, I…read morespecifically take them only for one reason. and that is to go to El Nido. Most travelers going to El Nido go to Puerto Princesa and take a 5 or 6 hour ride, boat to El Nido because of cost. You can pick many many airlines to Puerto Princesa on the cheap , $50, $100 Round trip from Manila, El Nido has an airport but it's own by Air Shift and they are the only ones that can land there so you have to pay 3 or 4 times the price of flying to Puerto Princesa. I don't know what Cebu Pacific plans are in the future about pricing. Even at a high price Air Swift is a no frills airline, it's on a little over an hour to fly to El Nido and there are no meals, all the seat are economy, but if you going to El Nido and you can afford it I say skip the 5 or 6 hour road trip and take the direct flight.

Delays, Cancellations & More Delays. Honestly this is one of the top two worst airlines I've ever…read moreflown. The delays and cancellations are rampant and the employees are both lackadaisical and incompetent. They stood there laughing as stranded passengers were frantically looking for alternatives for their cancelled flights. It took me over 20 min to pay for my bags because they could not locate the one cashier. Unfortunately I didn't have a choice island hopping in the Philippines. I hope I never have to fly this airline again!

Alot I fly Philippines airline every time am in the Philippines with then the country and…read moreinternational my last to fly was terrible from the flight attendant to the food but the worst was them charging us $221, 00 for one check bag and getting no help from the gate agent or customer service wind checking in on line the app would not let me wind leaving Vietnam the same thing had to to a office and pay they don't tell you these things just take your money mabuhay miles 221075606 plus we try to get seats together witch had before they changed our seats lady sitting next to me was flying alone never again

Absolutely terrible accommodations and service at the check-in desk, even after upgrading to…read morebusiness class. This airline has to be one of the worst when it comes to employees being unable or unwilling to make reasonable judgment calls in difficult situations. The service was appalling. In most cases, you cannot even get a supervisor to step in and support the front-line agents when there is a question or issue. In this case, it was a gentleman named Robert, but the name is almost irrelevant because I have found this to be a consistent pattern across the airline: employees seem unable or unwilling to resolve even basic service issues. The only thing consistent about this airline is that you can count on being inconvenienced by some random, unnecessary issue they have decided to create. No matter the cost difference or flight distance, choose another airline.

I was very hesitant to book this flight in the first place due to the bad reviews I've read online…read more The reason that I booked a China Air was I wanted to visit Great Wall of China for my layover. Upon arriving in Manila, a lot of us were missing our checked in luggages. It's Christmas time and you know how important that is. They have made us file a report for our missing luggage and they still haven't found it yet. I can not stress enough DO NOT BOOK THIS AIRLINE at any cost.

The is probably the worst airlines I ever did business with. Made the mistake to book a round trip…read moreflight from LAX to Manila. On the lay over in Beijing they claimed that our plane was delayed so we stayed in the terminal for an extra 5 hours. Then during my stay in Manila, I had to change my return flight to an earlier date due to unforeseen consequences. Went to their office in Makati City, Manila just to waste my time there. The front desk person told me that a change of flight would cost me $1000+ US dollars even though I had notified them several days before me needed departure. Yes I understand it's a flight change but I paid round trip for $700. Give me a break. He gave me their business card and told me to call them and check if any flights would pop up that was cheaper, when I got back to where I was staying I called the number they gave me on the card several times and each time no one picked up. This airline and its customer service is a joke. Avoid at all cost. Pay that extra $300 for a different airline if you must.