I recently bought my Mykita with highend Zeiss glasses, VSP+ insurance through Malibu Eye Center and had a great experience overall. Here's what stood out: Exceptional Frame Selection The collection of frames here is truly impressive. They carry a curated selection of high-end brands that are hard to find elsewhere - Mykita, Masunaga, Matsuda, and Dita among others. If you're looking for quality eyewear with distinctive design, this is definitely worth the visit. Pricing same as you see on the site. (other places charged 10-20% more from the website pricing saying they have to deal with insurance) Premium Lens Options What I really appreciated was their lens selection. They offer multiple premium brands including Zeiss, Essilor, and Shamir (among others), which gives you real choice in optimizing your vision. Having options at different price points while maintaining quality standards shows they understand that different customers have different needs and budgets. Flexibility & Service The staff demonstrated excellent flexibility in working with customers. They took time to explain options and were accommodating throughout the process, which made the experience much more pleasant than the typical optical shop visit. Overall Verdict If you're in the market for high-end eyewear with premium lenses and appreciate personalized service, Malibu Eye Center is an excellent choice. The combination of designer frames, quality lens options, and flexible customer service makes it a solid 4-star experience. Highly recommend for anyone seeking quality over quick convenience. read more

The care does not reflect the prices. Very disappointed with Malibu Eye Center. There was little to no follow-up after my visit, and I had to repeatedly reach out for basic information. Calls and messages were not returned promptly, which is unacceptable for a medical office. I would not recommend this practice. read more

Love the store... love my glasses ... love Salatore My check up was great too... state of the art!

I had been going to Malibu eye center for 8+ years and always loved the Dr., staff and the frames they offered: The last time I had my eyes checked the prescription ended up being too strong and had to have my eyes rechecked. Once rechecked and I had the correct prescription, my frames were sent in with the wrong prescription. I called several times, over several months, left several messages to correct this situation and get the correct prescription in my frames. Unfortunately, no one ever called me back, not even when I left a message for the Doctor, to try to fix/correct the mistake. Now I am out $400 and a pair of frames. I have contemplated many times to write this review or not, but at the end of the day it is extremely disappointing to have been a long time patient/customer and be treated this way. read more

I went to Malibu Eye Center for the first time two years ago. Not only is their selection of frames outstanding, but Sal will give you expert advice on the best designs in terms of fashion as well as practical needs. I was extremely happy with their services. This year, there was a problem with one of the lenses of my new glasses. The company tried to correct it, but it still wasn't quite right. Thanks to Sal's guidance, it was finally determined that my original prescription (from another ophthalmologist) was incorrect. Once I brought in the corrected prescription, I received my new glasses within one week, at no charge. I was not only impressed with Sal's expertise but with the courteous way in which he handled the situation, every step of the way. read more

It's Malibu guys what do you expect. The rent is ridiculous so the prices are expensive. I've been going to Malibu eye center for as long as I can remember, since I was a little boy. They keep all of my records and are very professional, not to mention it is conveniently located. The entire staff has been there many years and they all know what they are talking about because they've been doing it for a very long time. They are helpful and cordial and usually not busy so you can walk in and get what you need done. read more

I have been getting great care at a good price for a few years now. I live in the palisades and switched from there to Malibu now read more

Was in the area and my son had bent my sunglasses frame. I'm stopping for a quick lunch I noticed the store and thought I would ask to see if they could help adjust my glasses. It looked a little bit busy but one of people were happy to help me out with regards to adjusting my frame. Took 2 minutes and my glasses are back to new. I offered to pay for the service provided but he politely declined. Great service and also look like they had quite a good selection of inventory as well. I'll be back for my next pair of glasses or sunglasses read more

Bed customer service I come to the store the guy very rude definitely not going to buy forand reconnect not to come to the store

I entered the store to purchase a pair of sunglasses. I was trying on few of them and all of a sudden the owner or whoever that person was grabbed sunglasses and told me and other customers to get out of the store Immediately. This was unbelievable. Then he started insulting us and he called us thefts. He noticed our cultural background through our language and began discriminating us. I have never been in this situation before. Such a shame. This person has no idea how to treat customers regardless of their background. read more

This is one of the two eyeglasses stores that I visit when I am in Malibu. I LOVE this store and all the top brands it carries. That said... Here is the rest.. Yes, reflective of the other reviews that have noted a few things about this store that happen to be true, I can vouch for these certain things.. 1). Salvatore is one of the people that I dealt with while I was in the store and he is an extremely knowledgeable person, albeit, has a bit of a chip on his shoulder. He will view you as a person who knows nothing at all about glasses, brands or the industry. That's understandable. Imagine you are in his shoes and all day long people come into the store, handle the merchandise and are not careful when picking up or putting back that merchandise. He must treat you with respect, but if you don't respect the store or the merchandise than his disfavour of you will come through rapidly. 2). Do not view this store as a one stop shop. It is not. You want to get a prescription filled here ...okay. You want to see the staff optician here okay. But if you have any complicated situations going on with your eyes...go see an optician that operates as an optician and an optician ONLY. This is primarily a glasses store.... HIGH END glasses store. 3). I agree that the staff here at this store need to be a bit more down-to-earth and less hoity-toity. That behaviour is generally unacceptable and especially in the Malibu area where people with money are looking for a relaxed shopping experience. 4). You will not find any other designer glasses anywhere else in the immediate area. They have a corner on the market. This is where you will find one-of-a-kind, last pair possible, One of maybe 25 made, etc. That is quite the cache and honor to be able to have a store that can provide this type of inventory. In summary, Get to know Salvatore and his staff. They all have a story and are great people to get to know. They know everybody in town. (don't think they don't) I have my eye on a pair of Chanel sunglasses that are completely "to-die-for".... I MUST have them before the month end. read more

I came in a few weeks ago and paid almost $1000 for a pair of diva glasses that not only are selling for $550 but also missing a screw. I requested that they please review this purchase and the rep still hasn't refunded the difference. I don't recommend this place nor do I recommend doing business with them. read more

I was just in the store with my girl and my friend who was looking to buy a sunglasses . We were trying on few sunglasses but The old guy who's work there was really unpleasant, rude , arrogant and truly kicked us from his store . I will NEVER give this store any business , not me or my friends . Please don't buy from this guy !!!!! read more

Incomparable service to any other optometry I've visited. Great selection of handmade frames! If you have VSP insurance then you get huge savings! Will be a customer forever! read more

Rude is an understatement. Went in to look for 1-2 pairs of frames. Salesperson was rude from the GetGo. Never asked if we needed help. Not going back here! Too many other good choices in LA read more

Sal is extremely knowledgeable about frame styles. The store has the most sophisticated variety of eyewear. He picked the perfect frames and lenses for me. Which says a lot since I have been wearing custom-made glasses for many years. I highly recommend Malibu Eye Center. read more

I was in a bind without contacts for a couple of days. The Malibu Eye Center helped me out and expediently! I was in and out under 15 minutes. I had my optometrist fax over my prescription and moments later I had my contacts . Kind and considerate, great customer service. I will be back, thanks again! read more

Been going here for years Dr. O'Connor is great and so is Sal! He helped me pick out great frames. Thank you Sal! Also the have the best selection of eyeglasses and sunglasses read more

This place is the absolute worst. Sal is the rudest and most incompetent person I have ever had sell me anything. I will never shop here again. A total rip off. read more

Terrible service and often very rude employees, one in particular, I think a manager. This business has two stores, Malibu Eye Center and Malibu In Sight, very near to each other, both in or next to Malibu Country Mart. There is confusion and miscommunications between the two stores. Phone calls are not always returned. Granted, they do have beautiful frames and taste, however, not worth the poor treatment, high prices and slow, bad service. read more

Dr O.Connor is the best! I trust him completely and look forward to annual eye exams. The equipment is advanced, the office is absolutely beautiful and the staff (particularly Sal) are wonderful. Grateful for this doctor that I've been a patient of for over 10 years! read more

I went here to see about new contacts and eyeglass frames, unfortunately the eye insurance I have wasn't accepted here. However, right before stopping here I went to Malibu In Sight Optometry. The difference in the way I was treated was night and day, Malibu Eye Center would most certainly be my pick based on the way they treat customers who've just walked through the door. read more

Been going to Malibu Eye Center for 6 years. Unfortunately, I have recommended this place to many of my friends BUT I'm all about the truth. With all the places that sell eyeglasses and contacts...go elsewhere!!! Overpriced and everything seems to be discontinued after you purchase frames from here. There are other optical stores in the area. Remember an educated shopper is the best customer. read more

So nice and helpful! They went above and beyond to help when I was in a bind. I had an emergency issue and they figured out a solution to quickly solve my problem. Plus, they have an incredible array of frames to choose from. read more

I went back twice because.my Vision was still not corrected Properly the dr gave me another Lens and said.that is all he could Do I called the next day and spoke.to The receptionist which by the Way is totally rude and condescending telling me the dr Does not speak to patients on the Phone I have just come back from jules Stein eye center I have cataract in Both eyes and a.hole.in my . retina He his totally incompetent The people who caught this problem Was a Dr at lenscrafters who recommended I go to jules stein I don't think I need to say anything Else read more

This is the worst place I have ever been to for eyewear and customer service hands down in my entire life. My husband and I spent over $2500.00 in eyewear, not including eye exams and 2 of the 3 pairs of glasses we purchased broke and had problems. We went in 4 times to have the glasses repaired and were met with offensive service by the so called manager SAL. He dismissed us each time like he didn't care, didn't give us updates when they were ready and made us feel stupid for even bringing them in. After the second pair broke for the 3rd time, that alone were almost $1000.00 my husband was so frustrated that he didn't even want to bother bringing them in, to avoid dealing with Sal. I finally brought them in and asked for a refund, to which I was denied and yelled at by Sal, making me feel like I was the problem and not at all assisting the actual issue, which was the broken glasses. After arguing with him, he took my phone number and told me he would call the glasses company DITA "in a week" and see what they'll do. I mean what the hell? No refund and no real plan of action except being pushed out of the store and made to feel like shit. My husband and I had to actually call the company DITA ourselves to arrange getting them fixed or a refund because SAL refused. There are so many terrible reviews about this person, this is insane. How is this person even employed? I am in shock. My husband even tried to call to speak to the owner after this altercation at which Sal hung up on him! What the hell is going on over there?! I have NEVER left a review and I have NEVER felt more offended by a person in my life. I will NEVER go back to this place again and I will NEVER recommend this shop to anyone ever, unless you have a penchant for verbal abuse, go see SAL. read more

Wow what an amazing 1st class experience! I recently moved to Malibu and I got my first eye exam in over 7 years on Tuesday from Dr. O'Connor. From the moment I walked into the office I was greeted by his very friendly staff, a cold bottle water, and two chocolates. The staff made me feel welcomed and comfortable. The eye exam went very smoothly and Dr. O'Connor took the time to explain to me exactly what was going on with my eyes and answer all of my questions. His bedside manner is great. After the exam I walked over to his other location across the street " Malibu Eye Center Optometry" where the gentleman was already expecting me and took his time showing me lots of different options for new glasses and even stayed 20 minutes after closing to ensure every detail was taken of. I'm very excited to pick my new DITA glasses up and start wearing them soon! This is the first time in my life I've ever needed glasses and I was feeling a bit anxious about the whole process and everyone made my experience very pleasant and memorable. I've traveled to 32 countries and have stayed in the best hotels and eaten at the finest restaurants in the world. I know outstanding customer service and this place gave me outstanding customer service. read more

Really great service and incredible equipment. Everything happened on time. Didn't need to dilate my pupil, which is great. If you have VSP it comes out to be $20 for an eye exam, and it's way better than anything you would get at Costco or whatever. read more

I left my sunglasses at home on a trip up the coast, so I stopped in here to pick up a quick pair. I found the salesman somewhat pushy and anxious to make the sale. I should have taken this as a sign and walked out, but I didn't and ended up buying a pair of glasses for almost $300. I then looked them up on Amazon and found them for less than $100. Shame on me for not doing my homework, but prices that are 3x what you can find online is pretty outrageous. Buyer beware at this place!! read more

Without hesitation I highly recommend Malibu Eye Center. My family and I have been going to Malibu Eye Center for 20 years. The service and product line of glasses are outstanding. Dr. O'Connor's eye examine, diagnose, and treatment is and always has been excellent. His prescription glasses are always perfectly constructed. My appointments always exceed my expectations as well. Over the years I have had emergency office visits. Once when I was stone sculpting I got a shard in my eye which he expertly removed. Most recently he handled another emergency with grace and knowledge. I highly recommend this doctor and his office. read more

These guys are the real deal; they've been in Malibu about as long as I have, 40 years. Their professionalism and their excellent selection of frames and their expertise in diagnosing remediating and fitting you with the right eyeglasses is unparalleled. In particular Sal, the practice manager is as patient and as kind as can be and will be with you every step of the way in finding just the right frames for you. read more

This was my first visit to Dr. O'Connor and what a seamless, pleasant experience...borders on entertainment! The latest technology means video-game-like testing and no more eye drops to dilate pupils anymore. The facility is immaculate, beautifully appointed with designer eye-ware and pretty lighting, and the warm friendly staff helps make the place hum like clockwork. My exam was quick yet thorough, and everything anyone could hope for in an optometrist. Such excellence is really a find. I HIGHLY recommend Malibu Eye Center! read more

I've coming here for the past 5 years. Great doctor and fantastic staff. Sal, has always been fantastic and helped me pick great pairs of frames! Back again, the great staff and great doctor keep a patient! read more

I walked into the Oliver Peoples store, and the only person working there was on the phone and seemed to be working in the back. I waited for awhile, but nothing happened, so I left, and walked over to Malibu Eye Center. My original plan was just to get some new nosepads for my backup pair of glasses and maybe grab a pair of new sunglasses, but I ended up getting a new main pair of glasses as well as sunglasses, in addition to the nosepads (which they did for free). They take VSP! Most places that take VSP tend to suck, in my experience, but this place was great - very helpful with finding cool frames, etc. Prices seemed reasonable as well, especially with the 20% VSP discount. I bought a pair of "very avant garde" (according to the dude) glasses for about $200 (including the ridiculous high indexing and digitally crafted lenses etc), and then blew another 600 on a pair of high end snob Dior aviators. (which seemed pretty cheap, considering) Big fan. It's a bit of a hike from LA, but whatever. read more

A screw fell out of my favorite pair of sunglasses (which I did not purchase from them) and not only did they fix them in about a minute, but they also didn't charge me. They have a great selection of frames and the staff seemed really nice and knowledgeable. read more

i ordered a new pair of glasses over quarantine - really amazing and knowledgable staff made that process super smooth. best part was they helped me to save over $100 by taking better advantage of my secondary insurance. read more

I've been going to Malibu eye center for years now and have nothing but positive experiences. The staff is extremely friendly (Jennifer & Sal), they are accommodating and the dr is of course fantastic. It makes me comfortable knowing that their technology is updated and able to detect everything regarding my health. Appreciate their friendliness and overall highly recommend! read more

Dr. O'Connor is an excellent, professional optometrist. He has state of the art equipment. The exam is pleasant and thorough. The Malibu Eye Center staff are long term employees. They are knowledgable and helpful. read more

I am so disappointed with Malibu Eye! I do not understand why they are still in business... I bought a pair of expensive glasses with prescription and they were fine. I recommended a friend to them and they totally burnt her in every way. She still tells me they owe her money and is just going to let it go. "Life is too short to bother with those kind of people". I bought a second pair of glasses with prescription and both lenses were damaged when they arrived. I brought the glasses back and they made an adjustment but never offered to replace the damaged lenses and brushed it off like "who really gives a hoot?" unbelievable... After insisting that I could not live with scratched lenses they said they would order another set of lenses and never did. I waited almost two months for them to call me and finally called them and they told me they ordered the lenses but when I called the lenses manufacturer they said Malibu Eye put in the order just yesterday. Are you kidding? This is unbelievable. My wife ordered glasses and has been waiting for two months for those to come in. These folks are very nice including the doctor - but when it comes to service... In all my days, I have never seen anything like it. I am moving on. read more

This was the worst service I have ever seen in any business, anywhere in my 59 years. The man at the front desk area sat there talking with his co-worker and ignored every customer who came in the store. I don't know how he keeps his job. This place won't last. Everyone I talk to has had the same experience here. My advise is to go elsewhere. read more