Responded to a work form Pentair and didn't fix the problem. I would not ask this company to come back. He told me you yelp away. So I did... Poor customer service... Think twice when you are selecting pool service. read more

I would NEVER use this company. I've called them 2x's, over 2 days and left 2 messages (once through Angie's list.) NEVER heard back from them! Why would I trust my pool equipment with them when they don't even return multiple phone calls? read more

Malibu Pool Pros should be embarrassed of their advertisement. Our built-in Jacuzzi NEVER looked clean or beautiful to look at or to sit in. They are a very unprofessional company that took our money, but sent some boy over that did not know what they were doing. I would never recommend Malibu Pool Pros to anyone! Keep looking somewhere else.. read more

Anthony and his crew did a fantastic job installing our new pool heater. They had a very small space to work with and did a great job making everything look great, while Anthony worked with me to get just the right pool heater for our needs. They're honest, reliable and do great work! They're also coming back to clean and repair our pool tile. I highly recommend Malibu Pool Pros! read more

Top notch pool service. Not the cheapest, but definitely the best pool service/maintenance in the area. Whenever I have an issue they are there to solve the problem in no time. Very attentive to detail. They check the chlorine level and conditioner level every time. They've never let me down. I had one issue where one of the valves on my system basically exploded. Water was leaking everywhere but Malibu Pool Pros was out to help within a couple of hours. They set me up with a new variable speed pump. I couldn't believe how much my electricity bill came down! When my wife saw the reduced electricity bill she was ecstatic. The owner Anthony also suggested installing LED color changing disco lights so I went along with it. What an awesome improvement to the pool. Now we are throwing pool parties regularly and we feel like billionaire kingpins in our humble suburban neighborhood. I guess that's what really impressed me about this company. They went beyond maintenance and repairing broken equipment. They showed me how to improve my pool experience and make the pool fun again. Highly recommended. read more

FYI Just wanted to tell you that I found a great Pool Service called Malibu Pool Pros 818-606-4817 I have Matt come once a week. Malibupoolpros.com This company was the one I used to take off all the calcium deposits on my rock and tile. They were so good that I hired them for my weekly service. Pool hasn't looked this great since I moved here 3 years ago. read more

I am in the process of selling my home and my 30 year old pool needed some TLC to make it "showroom" ready as part of the house. I was referred by their partner, Clear Conceptz, who also did a fabulous job with the tile/brick cleaning and repair. Anthony and crew came out and replaced the light fixtures in the pool and spa that were burned out, checked the rest of the system, provided great advice including discovering and replacing a leaking backwash valve which in my opinion, saved time later on with the home inspection. Thank you! Thank you! Thank you! read more

Easy to work with and the pool is running great now. Definitely recommend. Also very helpful in understanding utility rebates.

Hired them to do weekly maintenance of our heated in-ground pool and spa in 2018. We have a NestCam recording the pool area 24/7. Started noticing that occasionally they would just not show up. Other times, they only stayed for 15 minutes. Occasionally didn't empty the pool cleaner. Water level was inconsistent and they suggested a leak company, which we hired. Work was done and the level stabilized. Then the spa started draining completely on its own when it was turned on, the result of valves not being configured properly. I wrote a Yelp review here detailing my negative experience with this company. Within 24 hours, the owner called and was very aggressive about me removing the review and wanted another chance, assuring me things would be better. I removed the review and he came up personally to talk me into letting him continue to service the pool. I was impressed with his motivation to make things right, so I relented and removed the Yelp review. Then Pool Pros sold me on putting in a motorized valve, a keypad controller, and a new cleaner integrated into the pump system (they didn't want to clean out a separate cleaner that did the same thing I had just bought). Billed me over $2K. A few days after this work was complete, I started using the spa. The morning after, two days in a row, the pool level was down 4", below the skimmer line and causing the pump to overheat. So I've been adding water every morning to keep it all functioning. I gave the opportunity for the company owner to step up and coordinate a fix, but all he would do is tell us to call a leak company. This kind of finger-pointing and dodging of responsibility is not something I tolerate. When you pay someone thousands to "fix" a system and it gets worse, I expect them to coordinate the solution. The owner of Malibu Pool Pros feels otherwise and refused to do anything to address the issues which raised after their work here, again telling me to contact a leak company. I told him this was yet another opportunity for him to salvage this relationship by stepping up, and he declined. I therefore have no choice but to allow the payment made to him be reviewed for fairness by either MasterCard and/or a small claims court judge. He threatened to come remove the equipment he installed on our property if I disputed the credit card charge, leaving me no choice but to inform him to stay off the property and that any trespassers would be arrested. In the end, I let him keep the money even though the automatic valve he put in is useless since it didn't solve the leak problem. The keypad and pool cleaner he installed are working fine. Hired another company for ongoing maintenance. read more

I've debated writing this for awhile, as it's the first negative review I've ever posted on yelp. Then it occurred to me that this is exactly what yelp is for: providing an honest account of a consumer's experience to hold service-based (& other) companies accountable if/when they fall short of the mark. I recently bought a house, and was "grand fathered" into a relationship with Malibu Pool Pros as the management company was using them while the house was for sale. As a first time pool owner, I suppose didn't really know what to expect. Here are the highlights of my couple of months using them: 1) My pool was constantly dirty. Algae began to grow and spread at the bottom of the pool. When I called to ask what was going on, I was told the algae was most likely the result of fertilizer used by my gardener. However, my gardener he confirmed that he never used fertilizer, so that was not the cause. 2) When I started with them my service was on Mondays. I emailed the owner Anthony several times early on to see if I could move service closer to the weekend but got no response. When I finally reached him by phone, he told me that since Thursdays and Fridays were booked up, the best he could do was Wednesday, so we switched to Wednesdays which I was fine with. 3) The first day we started on Wednesdays a new technician arrived right before sunset, so was only able to clean the pool for 5 minutes or so before it got dark. When I asked him questions about the algae, and how to use pool heater & timer, he said he wasn't familiar with how to solve either and that I should call Anthony. 4) That weekend I called Anthony and left a message asking him if we could find a solution to the algae, and how to work our pool heater. I received an email back from him saying "Unfortunately we are not able to accommodate you to the level of what you are looking for in regards to weekly service on a specific day closer to the weekend. As of today your account is paid in full and we would like to part ways and ask you find another service company." I found this email odd, as we both had already previously agreed that Wednesday's would work. I suppose the best way I can describe my experience with them is that I was "just a number." While using them, I couldn't help but feel as if anytime I inquired about service or had a legitimate question for Anthony, I was treated as a if I was a nuisance. It just really seems that he and his company want to set up as many accounts as possible with the least amount of work involved. The reason I'm giving them 2 stars instead of 1 is that their cancelling my account has been a huge blessing: I have since found a new pool cleaner (via yelp--with all 5 star reviews). In the two weeks I've had the new service my pool has transformed into the beautiful, algae-free pool I knew it had the capability to be. In addition, the new owner has spent time answering any/all questions and seems generally concerned with providing great customer service and quality pool cleaning. It's nice to know that my experience with Malibu Pool Pros isn't "the norm" in this industry. read more

I did a search for pool service companies in my area and came across Malibu Pool Pros. I was unhappy with the service I was getting from the company I had been using so I decided to give them a call. I haven't regretted it since. Anthony is professional and has been easily reachable to answer any questions that I've had. Matt does a thorough job every time he comes and I couldn't be happier with the way my pool looks each week! read more

Malibu Pools is awesome and Anthony is great! I have an older pool that requires a lot of work. Anthony and his team have been great keeping it up and communicating with me every week on how to make my pool look good. I would highly recommend them! He is easily accessible. reasonably priced and very professional!!! Julie R read more

Malibu Pool Pros are so efficient and so quick to respond! Having an old pool that needed some TLC they provided just that and helped to facilitate a new heater. Very fair and always follow through! Highly highly recommend! read more

I have worked with Anthony from Malibu Pool Pros for many years. I have an all tile pool and since I had the pool built in 2003, he has come to descale my tile on two occasions. Both times he and his crew did an excellent job and left the pool area neat. He also has done my regular pool service on a weekly basis and again maintains the pool crystal clear. I have recommended his company to friends. read more

Malibu Pool Pros - When are you gonna put the ocean behind my infinity pool? - Pool Cleaners Near Me - Malibu, California

I finally fired them. Many, many issues including overflowing pool and a complete lack of regard for our pool system. A neighbors pool guy came by and warned us. Then I invited another pool person over and he also was shocked at condition of pool equipment- leaks etc. I dont blame them for this but they should have alerted me. I've never experienced such lazy attitude. Consider yourself warned. The last straw was I sent them a photo of a leak and asked them to check it out. They said ok. Then three weeks later I had never hard back, so that's when I invited the other pool person over. Not exactly sure what they do. Twice they left our pool on and it overflowed into our yard till we noticed and shut it off. Sure they are nice guys but not cut out for this. read more

This pool service is terrible! They hire guys to clean your pool who have no common sense, then the owner makes excuses for his employees. I am a pretty easy-going person and I am not too particular, but when a guy comes to clean your pool and doesn't get the leaves out of the pool pump (the leaves that somehow made it past the skimmer and are now clogging the inside of the pump), he is a poor pool guy. I have a long list of complaints but the short review is... don't hire these people. They won't take responsibility for anything they do wrong. read more

It's often hard to find a pool technician to come out for a filter clean, or consultation on a timely basis. I found Malibu Pool Pro's to be very responsive to my requests for service. They assisted me with the installation of a new pool filter, and although I really didn't know how much filters cost, Anthony was helpful in getting it all done in an efficient manner. I would recommend them to anyone needing this kind of service. read more

This company is right on it ! If I ever have a problem they fix it ASAP. Very professional always reliable . If you want a company that is truly on top of their game , call Malibu Pool Service! read more

These guys are amazing! Took care of my clients pool over The holidays, while my regular guy was on vacation. Called today for emergency service tomorrow, no problem! Very friendly and professional service and the pool looks amazing! read more

Malibu Pool Pros TO THE RESCUE!!!! A friend of ours recommended Malibu Pool Pros to help us after another contractor did a poor job on our new spa. I was very impressed by the wonderful service we received immediately. It was so refreshing to work with a company that exceeded our expectations. Tony is very knowledgable, punctual and left our backyard looking like 5-star hotel. I am so happy with the results that I hired them to continue the monthly maintenance on our pool and recommend them to all my friends. read more

We started using Malibu Pool Pros to service our pool a little while ago, as a reference from friends. Right from the start, Anthony was honest, super-helpful and answered all my many questions of what he's doing, how and why, in laymen terms. An excellent pool service company I trust to do what's best for my pool! read more

When I had the seemingly the unsolvable problem with my pool, the pumps and various other maintenance issues, Anthony assured me they could get it done. He came in himself and pinpointed the problem, educated me as to why it happened and had it corrected within days. The best part is his final cost was less expensive than all of the other estimates I got prior. Thanks much Anthony!! read more

Amazing service and staff , helped me out with all my questions/concerns and the process was smooth. Thanks Anthony

First off let me say I was in the dark about pools. As a first time pool owner I trusted the recommendations of a few of my neighbors and I was not sorry. My pool was in shambles. I not only didn't know where to start but did not know how much was involved. Brandon not only walked me through the process but also gave me a few different price options. I was very happy with their overall communication and the end product of their work. I would not hesitate to recommend Malibu Pool Pros to anyone needing pool service. read more

Malibu Pool Pros has a knowledgeable and friendly staff and is incredibly responsive to their customers' needs. They installed a new Hayward heater and iAqualink 2.0 control system on my pool, and the service was so prompt and impressive that I hired them for weekly cleaning and maintenance. When something breaks with your pool, which will definitely happen eventually, you can count on them to get back to you fast and provide solutions that work. Anthony runs a great shop team and its a pleasure to work with them. read more

Great pool service!!! I called Malibu Pool Pros about 8 months ago when my pool was being so badly managed and basically left in shambles by my prior service. I hadn't even realized how good my pool could look. Anthony and his guys got my pool cleaned up quickly, cleaned/replaced my filters, and replaced all broken equipment. It is now magazine pristine and I've gotten many compliments on the pool all summer during family gatherings. Since hiring them to repair my pool, I have had them come to service it weekly and my pool has never looked this good. They are prompt, professional, very knowledgeable about pools. They are always quick to take care of any problems as soon as they arise. I would highly recommend Anthony and Malibu Pool Pros to anyone seeking repairs and/or pool service. Five stars and very satisfied. read more

We used Anthony at Malibu Pool Pros to replace our Salt Chlorination system, install new pool lights, and get our iAqualink programmed. Anthony and his staff are very knowledgeable, timely, and professional, and Anthony and his company did a fantastic job for us. Anthony was always available when I called and answered all my questions. I will use them in the future if I have any further needs, and would highly recommend them to others. read more

I have had several pool services in the last 40 years...nothing but headaches I cannot believe I finally found a company that is so professional and always there if you have a question or an issue immediate response from the owner Anthony.......my pool sparkles and love the service....price is great...highly recommend read more

I switched to Malibu Pool Pros about a year ago and the first thing Anthony and Matt had to deal with was a problem with the pool water which had become increasingly milky during the summer months. The previous pool guys were not able to find the source of the problem and/or fix it for me. Within a very short time Matt got things under control and the water has been sparkling ever since. I have received the best service this last year from Mailbu Pool Pros. Matt is always prompt, swift, thorough and on the rare occasion I need to ask him something between visits he always responds within minutes to my text message. In my experience it isn't easy to find a pool service company as organized and reliable as these guys are and I highly recommend them. read more

As the owner of a property management company we work with many vendors and have seen how good companies operate and unfortunately how some bad companies operate. I am happy to review Malibu Pool Pros and report that they are one of the best. They are responsive and communicate well. Brandon and Anthony are easy to work with and most importantly they follow through with what they say they're going to do. read more

Malibu pool Pros got me out of a jam. Our rental pool was so murky. had others work on the poll and still no luck. Malibu pool Pros were real pros. hey got the water sparkling squeaky clean. Hired them for the maintenance since about 2 years ago.. Love them. They are on it. read more

I used to work with another company and they left me with a sour taste. Called malibu pool pros they were super prompt and helpful. They helped me out in malibu by point dume and also the name may not say it but they work in the valley as well and helped me at my parents house in calabasas Ended up saving a few bucks in the process. read more

We had been through 3 other pool service providers before finding Malibu Pool Pros. Night and day! Responsive, knowledgeable, professional, and dependable. In all my interactions with Anthony I get a clear sense that he cares about doing a great job for us. When we've had issues with our Jandy systems, he's come up with creative ways of saving us money and getting us back on our feet asap. Our pool and our systems have never been in better hands. You can't put a price on peace of mind. Their prices are more or less comparable to the others we've used in the past, but the service is on a different level entirely! read more

Anthony and the team at Malibu Pool Pros keep us happy week after week and are always responsive when something comes up. Highly recommended. read more