One of the mechanics gave me a ride a few blocks away, so I didn't have to sit at the shop all day,…read morethen they stayed late on 4th of July holiday to get my brake job done, 5 star good people, great customer service,work ethic!

Responsive staff. Transparent work and warranted work. Fair prices. It's hard to not use them.read more

I first went to Cortez in 2022 on a referral by Discount tire for a front end alignment. Was very…read morehappy with getting in and out in about 2 hours without an appointment. Fast forward to today. My husband ran over something large and hard at 70 mph. Hit was so hard it popped the needle off of the speedometer in the dash. Managed to get it into see Joshua. Wasn't good news but he gave me 2 options. First was the minimum that needed to be done. Second was an additional item that really should be done. All said and done, more than I wanted to spend but I still feel he was very fair in his pricing. Been driving the van for a few days now and am very happy with the results. Plus, I have the peace of mind knowing I won't be chewing up my tires every few thousand miles. Just as a side note. I did research Cortez Car Care and discovered something amazing. They have been members of the BBB for 23 yrs this year and have not had one single complaint lodged against them in all that time. In any auto related field, especially repair/maintenance, that is a record to be very proud of. Just tells me that they are doing things right and have customer satisfaction very high on their priority list.

LADIES: If you're looking for an awesome mechanic shop where you can trust you're not gonna get the…read morerun around (or get taken for all you're worth!)... this is the shop for you! Honest and upfront about any/all charges... when I wouldn't have known a blown fuse and broken bulb from a major electrical issue, I still pulled out of the parking lot for under $60 with all of my lights working... : D I have found the needle in the haystack... and I can rest easy knowing I got something money can't buy... from excellent customer service to amazing integrity... this place is exactly what you're looking for!!

I paid Aamco to tow my cadillac, diagnose it and fix it. They held my car for 2 and a half months…read more When I got my car back it still didn't work and I was now missing emblems and door straps which average $200 apiece. They told me they couldn't fix the problem.I asked for my money back and Dickie told me to take him to court. I don't know Why so many people trust them. Or maybe it was just my luck to get screwed out of $2,500 and lose my job in the process. I honestly know why I was screwed over but no one acknowledges that racism still exists in South East Texas. The crazy thing is my car just needed another gasket for my oil pan. So I got screwed out of two and a half grand for a fifty dollar job. WOW, WHERE'S THE INTEGRITY?

I was in the area celebrating a birthday with Family, I'm from Plantersville, up by Houston. It was…read moreraining and slick, I lost control of my 2014 Silverado and went up and over a curb, HARD! The impact broke the passenger tie rod and made the truck in drivable. My Son called around, not knowing where we could take it and have it completed that day, so we had transportation to get home. He called Precision and spoke to Ray. He said to have it brought to them and they would have it done, in a couple hours, no worries. Sure enough, it was done in about 2 hours, it was very cost efficient and Ray and the guys were AWESOME! I can't recommend these guys and this place any higher! If I have ANY future " Oh Crap" issues with my truck and I'm down that way, this is where I will be taking my vehicle! I will also have my Family, down there use them as well!

One time there was enough for me to know that this place is a game. Ask and paid for oil and filter…read morechange. I ask if they did a grease job on the front end and paid for that also. Got home and thought maybe I should check to make sure I got a new filter, tight oil drain plug. Was ok but when you get a grease job you can see fresh clean top of zerts where grease is put in. Well all of them were un touched dirty. Had to go back and got a rash of words and finally got the job done. They don't need my business or money for very poor service. Do your self a favor, don't go there

This is my go-to spot to get my oil changed. The service is great, and it's quick. I have never had…read morea bad experience. The prices are reasonable too.

They didn't put back the ac filter cover back on and they didn't put back my terminal cover on…read moreshit service