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    Manella Family Practice

    1.6 (7 reviews)
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    4 years ago

    Good luck trying to get an appointment on the books. Game of phone tag and calling multiple times. No one EVER answers so I finally gave up.

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    Bratter Jonathan DO

    Bratter Jonathan DO

    4.2(6 reviews)
    4.8 mi

    Visiting the Gyno's office isn't a girl's favorite thing to do- but Dr. Bratter's staff of highly…read moreintelligent, kind, compassionate and efficient girls makes it a pleasant experience. I have never waited more than fifteen minutes to be seen by the Doctor- he respects his patient's appointment times and it's always a quick in and out. (Pun not intended!) He's my favorite Doctor- respectful, takes time to listen and always shows true and genuine care for his patients. What more can a girl ask for?

    I decided to try out Dr. Bratter after he was highly recommended by an associate of mine. I have…read morebeen in search of good doctors since I moved here a year and a half ago. I booked my appointment three weeks prior via his website, which connects you to the scheduling and filing system known as zoc doc. Zoc Doc allows you to conveniently schedule appointments and also complete all required paper work before arriving, including insurance card information. Today 8/27/15, I drove 40 minutes from my house in Aventura to dr. Bratter's office in Miramar. When I walked into the office to sign in, there was an older lady at the front desk with pink scrubs on. Strike 1: While I was signing in, she never once looked up to say hello or even acknowledge me. I signed in and sat down. Strike 2: About two minutes later- the same lady called me to the window handing me a clipboard full of papers to complete. I advised her that I filled those forms out online, clearly she had not bothered to read that on the sign in sheet. Strike 3: She proceeded to tell me since I completed online that there was only one form I needed to complete and then asked me for my ID and insurance card. She then holds up my Blue Cross Florida Blue card and tells me they do not take my insurance. Really? My irritation level immediately increased. Not only did I book weeks in advance, but I also completed all required paperwork online. It is not evident that his office staff does not even bother to review these things ahead of time. I received a confirmation call yesterday from another lady in the office (one day before my appointment) and also two or three text messages as reminders. Yet, no one could tell me in insurance was not accepted until I walked into the office. In My opinion, this is unacceptable and a complete waste of my time. I do not doubt that Dr. Bratter is a good doctor, u fortunately I will never know. However, his front desk personnel need to be a little more personable and helpful. What is the point of completing paperwork and insurance information before hand if it goes untouched. Very disappointing.

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    Manella Family Practice - familydr - Updated August 2026

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