The center offers a wide variety of services, and the staff are highly knowledgeable. They work…read morewell together, take the time to research, and genuinely care for their customers. On numerous occasions, I have seen them go above and beyond what is normally expected by taking extra steps to serve and support their clients. They are also kind, courteous, and very pleasant to work with. I highly recommend this place. H. Noralahi, MD

The fee is based on where the passengers are seated; not per passenger. So those seated in the…read moreforward area pay more than those towards the end of the bus.

Found this on Yelp because I needed to get my passport visa for Vietnam. Came in at 10am and it was…read moreready the next day. Super quick turnaround.

If you are planning a trip to Vietnam, look no further than US Tours. I cannot recommend this…read moretravel company highly enough. I came to Hoa, the company's owner, with nothing more than a vague wish list of places I wanted to see and a budget. What she handed back to me was a masterfully curated itinerary that far exceeded anything I could have imagined on my own. Every destination -- Da Nang, Hoi An, Ba Na Hill, Can Tho, and Ho Chi Minh City -- was thoughtfully woven together into a seamless journey that felt both effortless and unforgettable. What truly sets Hoa and her travel agency apart is her deep, firsthand expertise in Vietnam. Her relationships with local vendors, restaurants, hotels, drivers, and tour guides across every region of the country are extensive and clearly built on years of trust. Every hotel she selected for us was exceptional, every driver was punctual and professional, and every tour guide brought each destination to life in ways that a guidebook simply cannot. You can feel the difference that genuine local knowledge and strong affiliations make at every step of the trip. Hoa's attention to detail is second to none. From the moment we landed to the moment we departed, everything was handled. We never once had to worry about inter-city flight check-ins, transfers, or logistics -- it was all arranged in advance and executed flawlessly. That level of professionalism gave us the freedom to simply be present and enjoy every single moment. This was, without question, the finest travel experience of my life -- more than we could have hoped for. In fact, we are already planning to return to Vietnam to explore the northern cities, and there is no question that Hoa will be the one making it happen. If you want a Vietnam trip that is personal, polished, and perfectly planned from start to finish, trust Hoa. She will not just meet your expectations -- she will completely redefine them.

Excellent customer service and I was able to get my visa completed in a timely manner for my trip…read moreto Vietnam. I had my passport stolen 2 weeks before my trip and once I spoke with Van, she assured me I can redo my visa within a week. Highly recommend!

Quick and responsive! A+ in all categories. They even take the time to answer questions over the…read morephone.

Chị rất nhiệt tình và dễ thương . Hỗ trợ cực kì nhiệt tình love chị so muchhh . Alway ủng hộ chịread more

Extremely helpful and very knowledgeable was available to answer questions and responsive,amazing…read morecustomer service.

My partner and I went down to San Jose (from Oakland) to specifically speak to a travel agent…read morefamiliar with Vietnam and Thailand. We met with Biksee Du (Bich Tho) @ Signature Travel and Tours. We shared our specific travel plans including destinations that we wanted to visit, and our other travel needs. She reassured us that she could create a very good itinerary, and that if her staff listed hotels that we didn't approve of, we could trade them for the accommodations we preferred. Biksee stated that she would get back to us, but several days passed without any word. We attempted to text and to call her personal cell but did not get a response. Finally we were able to speak with her. Then we received an itinerary by email. Several of our destinations were missing! We called Biksee and texted her, requesting that she get back to us but she never returned our call or text. WE DO NOT recommend using Signature Travel and Tours.

Great travel agency and Bikcee is wonderful to work with! She's helped me with my Visas and booking…read moreover seas and is professional, knowledgeable and tries to get us the best price! Thank you for helping me book my family vacations stress free!

Came here to get my Visa for Vietnam. The process was straightforward…read more $80 for a 5 year visa. Got it in exactly a week as the lady promised.

I deposited money here many times and had no trouble until today (6/11/24). The young girl (a bit…read morechubby) accepted the money with a very bad attitude. The store's service is always good, but this employee makes me extremely uncomfortable. Hopefully the store should train its customer service staff to be more professional.

CAUTION: if you for some reason you go here, DO NOT stay at this place if you're number 4 on the…read morewaitlist! We waited for 8 hours just for her to serve 3 people!! She's so slow and when it was our turn she did not give us a good deal. What's worse is that she'll never answer the phone and you have to guess what time the place opens. You'll actually waste your time here because our return was so low and she charged literal thousands on our taxes. Legit a scam, and any other tax service should suffice. The building is very unclean and lowkey the area seems kinda sketchy. The bathroom is cluttered with random stuff and bugs are everywhere. Will see some sketchy people hanging around the building, so if you care about your safety avoid at all costs!

Terrible travel agent name KHUÊ friend off my referral her to me she was book Covid patient same…read moreroom with me with out to ask or let me know & Vietnam was kelp me one more week for Pandemic in Vietnam I had to pay more for ones more weeks with my pocket then I was complain to her & she was said none is her business WTH that kinda evil travel agent was set me in to a Covid patient with out ask me or let me know am so scared stayed two with Resort da nang Vietnam terrible for my trip I gona sue her for her dangerous mistake with Covid pandemic in Vietnam please becareful with this kinda travel agent business hell nope....

Kristin Luz was amazing at organizing and planning a dream vacation to Europe for my daughters and…read moreI. She went over and above my expectations. We had an incredible trip because of her expertise and amazing customer service. I recommend her services if you want an outstanding vacation.

We worked with Kristin to plan a family trip to Europe, visiting London, Paris, and Barcelona…read more Since we wanted to explore multiple countries, it was important to work with someone familiar with each destination--and we're so glad we chose Kristin. From the locations and hotels to the activities she planned, everything was absolutely perfect. We were thrilled with every part of our trip, and it was a true pleasure working with her. Kristin started by meeting with us to understand our preferences, then handled all the details from there. She took the stress completely out of planning, which we deeply appreciated. We'll definitely work with her again for future trips!

I booked a 15-day tour to Japan, Korea, and Taiwan for my parents who are in their mid 70 to travel…read moreat the end of March 2026. They just came back and were very pleased with the service throughout the trip. My mom has arthritis in her knees and was worried that she wouldn't be able to keep up, but the tour leaders were very patient, encouraging, and helpful. They even reserved a wheelchair for my mom at the airports to assist with her traveling. Great thanks to chị Hằng, chị Phượng, and anh Cường, for your dedicated work to ensure the group had a safe and fun tour!

Terrible service. Bad communication and inaccurate information. Inconsiderate of time and…read moreinconsistently would answer calls. Did not fully explain prices and poor transparency.

SCAM ALERT !!!…read more They will charge u $120 for service but they will not do anything. The picture u can take at USPS passport office next to them for free. Everything will be completed at USPS passport office by myself not at their service. They charged me $120 for doing nothing and I requested them to give my money back but they didn't do it. Bad people and service there. Never come there if u want to lost money. The guy helped me his name is Hung Nguyen

Such great service! He's very formal, knows his stuff, courteous, efficient, and knowledgeable.read more