I had a wine cooler delivered with white glove service and everything went smoothly, perfectly. It was a replacement for a wine cooler that Best Buy had delivered with supposedly white glove delivery and I got nothing of the sort. This company contacted me about scheduling and came within their scheduled window. They also called me when they were 15 minutes away. The two young men were so eager to please, took all of the packaging away with them, leveled the cooler (unlike the Best Buy delivery). I'm sorry Manko has any bad reviews because I'm giving them 5 stars! read more

After reading the reviews from years ago, it's pretty sad that they have done nothing to improve their service. Worst delivery company I've ever had to deal with. From no shows to not being able to schedule a specific time and now delays in notifying Home Depot that they have picked up my returned items. Customer service is awful. Run, don't walk away from this company. The fact that I have to give 1 star to post this review is appalling. read more

This has been an incredibly frustrating experience with 1Stop Bedrooms, the company from which I made the purchase, and Manko, the delivery service. Instead of the correct item, they delivered a 200-pound, 9-foot glass top table to my home. Despite contacting both 1Stop Bedrooms and Manko to rectify the situation, over a month has passed without any resolution. Despite assurances from a representative at Manko named Angela, sometimes using the name Renee, who scheduled pick-ups on three separate occasions with a four-hour window, no one showed up or even bothered to notify me of the no-shows." MANKO DELIVERY SYSTEM IS BY FAR THE WORST DELIVERY COMPANY I HAVE EVER ENCOUNTERED. I DON'T TRUST THE FOLKS AND WILL NEVER PURCHASE FROM ANOTHER COMPANY THAT USE THEM FOR DELIVERY. YALL I CAN'T MAKE THIS UP. PLEASE TAKE THIS REVIW VERY SERIOUSLY. read more

This place has the worst costumer service I have ever dealt with. I feel like they don't care at all. I had a scheduled delivery with a 4 hour window and no one showed up and no one called to let me know. I called and left a voicemail, no one responded, I called again after the weekend no one answered and then again and someone finally responded to me. I scheduled a delivery again and the guys were rude and didn't assemble my machine like they we're supposed to, and I had another 2 hours of phone tag for that issue. And I still don't have my machine put together :) but no body called me back like they promised so we'll see how long this takes. read more

I am not one to do reviews but WOW!! These bad reviews could not be more on point. I have filed a BBB complaint as well because they have this company rated an "A" which could not be further from the truth. I was scheduled for a delivery by them for 5/19th 8-12. They phoned me at 11am that day to tell me they could not find my items, which by the way is a queen bed, chest, and dresser(not small). It's is now 6/5 and I can't get them to even call me back. I finally got someone on the phone Friday 6/2 and they placed me on hold for over 28min and then the phone went dead. Wayfair uses them and can't get an answer either. DO NOT IGNORE THE REVIEWS!!! My mistake. I will not order from any company that's uses them again. I also have placed a official complaint with higher ups at Wayfair and advised them to look at the reviews on this company! read more

Omg!!!! The worst company I have ever dealt with!!! I've escalated to multiple supervisors and never received a call back as promised. They have had my bed for over 3 weeks but can't locate it or miss the delivery once it's booked! SHUT THEM DOWN!!!! Wayfair should stop doing business with MANKO and we should file a class action lawsuit. read more

If I could give negative stars, I would rate this company -5. I have never dealt with a company more unprofessional than this one. They have had our mattress set for a week (after being contracted by another freight company) and we had made an appointment for delivery yesterday (6/6) between 11 and 3. As the delivery window closed and the hours ticked on, we received no call and no show. Phone calls to these people do not get answered. We finally called the larger freight company to see if they could get anywhere. They told us that this company closes at 4pm and so they couldn't get a hold of anybody either. I began reading reviews and told my husband that they'll look for our stuff today, but, watch, they'll say they can't find it. I was joking at the time. Well, guess what the excuse is today? We still have not heard from anybody at this company, mind you; we're getting these updates from the freight company who hired them to deliver our bed. This is absolutely unacceptable. If these people were any kind of decent human beings or had any concept of customer service at all, they would have contacted us as soon as possible to let us know what's going on. We'd be disappointed and annoyed, but at least we wouldn't have to go calling other companies to get information. I never thought I'd have to consider who would be delivering any items I order online in the future, but I'm afraid I'll have to get in the habit of asking, "What delivery company will you use?", and if I see or hear the name of this company, I'll take my business elsewhere. If you have a choice, avoid this place at all cost! We'll see what happens in the next few days. read more

Had a delivery scheduled (by Ft Myers Manko location),between 10AM and 2PM. Total no show. Called supervisor at least 3 times (who called us previously to schedule delivery), and no answer. Left messages inquiring about delivery, as it was now about 4:30PM, and he never even returned call. Called again the following morning - again no answer from supervisor - left another message about no show. Called Tampa office and they (right away), tried to push it off on Ft Myers office - had to explain that I couldn't even get in touch with them there. They patched supervisor through and he acted like he never got any calls? Funny how he answered for the Tampa office? The package was delivered the next day after 2PM - not even a courtesy call - lucky someone was even there. Overall, would not want anyone else to go through this hassle. UPS and FED Ex deliver millions of packages on time every day. Very poor customer service - in fact, no customer service at all. Waited a total of 7 hours on schedule delivery date. Total disappointment. read more

Manko is by far the worst delivery company I ever had to deal with! I ordered a large piece from Wayfair and they had me set up a 4 hour window with Manko Delivery once the piece arrived in Tampa. First, they do not offer windows that work well for people who work 8-5 weekdays (M-F8-12,10-2, 2-6). They showed up 30 min. past the window on the first delivery, but since the driver called politely in advance to give me a heads up, I chalked it up to an unusually busy delivery day. Unfortunately, The piece needed to be exchanged as it had damage from the manufacturer. Wayfair did a fabulous job handling this issue promptly and set up a replacement to be shipped out. Manko, however, never called 30 min. ahead and showed up over an hour after the window yet again. We were not home as we had to leave. I took time off work (which is hard to do as a teacher for both of these 2-6PM windows just for them to show up late. Manko was not apologetic and offered no solution to deliver my furniture at a convenient time for me despite their mistake. Wayfair customer support advised us that Manko would agree to a Saturday delivery to avoid us taking more time off work, but still would only offer a 4 hour window. When we first attempted to set up with Manko they were resistant to agree to a Saturday delivery and said they needed proof from a Wayfair "manager" to confirm an evening or Saturday delivery was even necessary. This is pretty outrageous considering they did not arrive when planned and still expected us to wait another 4 hours on them. When we finally set up a Sat. delivery window for 12-4 on March 4, we received a confirm email from Wayfair. Manko never called or showed up on Saturday. Furthermore, when I called them to check in I was sent to a full VM box. So, in total I took off work twice and waited at home on a beautiful Saturday day off. Twelve hours of my life wasted thanks to Manko not following through, and I still have yet to replace the piece I originally ordered two months ago. When you are placed on hold they state that their motto is "On Time, Everytime!" They have yet to live up to that motto once in the three experiences I have had with them. read more