Beautiful building. The front desk staff is wonderful and does anything they can do to help owners…read moreand renters. We really love it.

We are staying in unit 701 and the unit is in poor condition- feels dirty and unkempt. Mattresses…read moreand bed frames are disgusting and should have been replaced ten years ago. Considering the amount we paid, we expected at least a serviceable place to rest our heads. The unit needed vacuuming both on the carpet and in the air vent upon our arrival. We sent a message to the owner upon our arrival through the intermediary of the realtor organizing rentals and we have still not heard back. In my estimation, the owner considers the place a cash cow and doesn't bother putting any money into it to keep it in good condition. Very concerning. Beware of unit 701.

We stayed for a week at a home less then 100 feet from the beach. It was spacious, pet friendly…read moreand clean. 5 of us stayed at her house, the long driveway was perfect for 5 cars.... the other perk was the parking pauses for the street. We did have an issue with the central air, at first communication was great and then it could've been better but Seachange did a great job with doing their best. If your concerned with Covid 19, book with this place! When we drove in on Saturday and saw the lines at LINGO, coldwell, etc for welcome kits and so fourth. We had gotten ours 3 days earlier via email and it's great!!! No need to stop at the office, you go right to your rental and put in your access code which they provide to you in the email and hour golden, no need to stop for nothing. Our dogs loved the home, especially the upper deck.

We used Seachange for a September beach trip and couldn't have been happier with their service…read more Viki was a huge help; when we first reached out, she listened to my family's needs and made the perfect suggestions. The home we selected was brand new and only 3 blocks to the beach. It was also only 10 minutes to the center of Rehoboth Beach which was a nice bonus! The price was very reasonable. They kept us informed leading up to our stay and provided all the relevant information in a handy app everyone could put on their phone. The home was spotlessly clean and exactly as pictured. We appreciated all of the check ins throughout our stay (including a reminder that parking downtown is free!) and that the front door was a code so that everyone in our party could come and go as they please. Overall, we recommend Seachange to anyone who wants a great Delaware beach stay!

I rented a vacation home through VRBO. The address was 13 Tulip Poplar Turn in Bear Dunes Bethany…read moreBeach Delaware. Upon arrival to Long and Foster, I was told by two people working there that in the future I should rent from them directly to avoid all of VRBOs fees. When I looked up on the LF site I saw how much cheaper it would have been to rent direct. Red flag number 1 - no more VRBO renting for us. It almost doubled our price. Then I was told I had to pay $55 a person to use the Bear Traps pool. Considering there were 7 adults with me, do the math. And Since the weather was so bad. we could only use it one day. Now over to the property. When we got there we were surprised that there was no toilet paper beyond a roll with enough toilet paper for a child. There was also no paper towel, soap besides 1 gross dried up hand soap in one of the bathrooms, no tissues, no napkins, nothing! The place was not workable. We had to immediately go buy necessities. There wasn't even a decent size glass to use. All baby tumblers. And then there are the beds. The master bed is fine. All other beds are a foam mattress, no box springs and provide no support. And only 1 pillow per bed. My whole family had back and neck aches the whole time we were there. There are 2 old TVs in the bedrooms upstairs but non in the master. Lastly the furniture was old and stained. Oh and there was a website to report any issues but the instructions made no sense and after 3 hours you could not longer report anything. This was truly a bad experience

I should have read these reviews before I rented from Long & Foster. Poor customer service,…read moreterrible communication, and a dirty and tired property, with doors that did not work and an outside shower that was filled with weeds and spiders. If you need their assistance during the weekend or non-business hours, you are in trouble. The emergency or locked out number is not local, they do not recognize where you are, and they are not able to mobilize help. You are on your own!! I received a code to access my rental property at 3:00pm and did not get in until I called a lock smith at 8:00pm. As others have said Renter Beware!!!

As an owner of one of the vacation rental properties, I am at a loss when it comes to the…read moreunprofessionalism I have faced in dealing with Long and Foster. I was given the personalized meeting, filled with promises of how they would be more attentive than the next company, but I have not found that to be the case. The photographer didn't bother to show after being told repeatedly by L &F that they were on their way (due to mishandling by L&F) when I took a day off and drove 2 hours to meet them. Then, the listing did not reflect our agreed upon terms and pricing when it posted, a change that took weeks to fix. I have also been reaching out for weeks about my listing being left out of the map guided search on their site and vrbo, an issue that other listings also faced. I have gotten zero responses beyond "we're working on it". I also pointed out that my listing doesn't have a map on it. No response. People will move on to the next listing when they can't see the location. I was told they would put a "vacation rental" sign with their contact info on my lawn. That hasn't happened. I was told to leave keys at the Rehoboth and Lewes office, so guests could check in at either office. I left them in the after-hours box for both. I still don't know if they received them. When I stopped at the Lewes office a week later, they said the keys were probably sent to the Rehoboth office, but they weren't sure. They added that guests DO NOT check in at the Lewes office. I have gotten zero bookings after being told it would rent well. Now I am trying to get in contact with them (no response) about canceling the contract. I have zero faith in leaving my property in their hands at this point, and now I am at risk of an entire summer with no rental income. I

Long & Foster is not just for rentals but house listings too! Bill Cullin is the "go to" guy. He…read morehas that rare and sought after work ethic, and is dependable, available and works hard for his client. His "never give up" attitude gave me the assurance that he's giving his all, cause I live in the West Coast, that was important. My house sold at a fair price and the exchange went without drama. Great integrity and respected by many. Don't short change yourself, see BILL CULLEN.

When we arrived at the hotel we could not find where to check-in…read more We asked 3 employees and none could tell us or speak English. During our stay 2 other guests asked us where to check-in. No signs posted. No email about check-in process. When I booked our room we were informed that there was a YMCA we could use with pool and there was a weekend continental breakfast. After finally finding check-in at a hotel one block away we were told no gym, no pool and no breakfast. I understand hotels can change policies, however you should let your booked guest know of the changes via email. I never received any information regarding the change. I didn't even receive a "We look forward to seeing you" email. I had to go back to my rezy to make sure I booked correct days. Nice clean room, comfortable bed and pillows. The lighting around the mirror was terrible, especially if you needed to shave. Overhead light would have been best. The restroom door would not lock which is fine, however the pocket door would not stay in place, it would just roll open. Sitting requires some privacy. Room was mostly quiet other than some loud car honking from the main road. Very good a/c. Our in room safe did not work. There was only one ice machine on the second floor, no ice scoop provided.

Clean, Classy & Convenient! This hotel has it all. Walking distance to the beach, or you can hop in…read moretheir golf cart and hitch a ride so you don't have to carry all your junk. We stayed in the Alaskan King suite. The bed was everything! The little touches they left made us feel welcome and right at home. Thank you Waypoint for a wonderful stay! We will be back!

Absolutely terrible experience -- DO NOT rent from Sandcastle Realty…read more After years of wonderful vacations in Bethany Beach, our family's trust in this company has been completely shattered. We've rented from Sandcastle for many years, always taking pride in leaving every home spotless and following every checkout instruction. Yet in recent years, we've faced repeated problems getting our security deposits back -- endless delays, vague accusations, and outright lies about the condition of the properties. This past summer was the final straw. After a storm from Hurricane Erin, we reached out several times to have the pool cleaned. We were ignored for most of the week, leaving the pool filthy and unusable for our kids. Still, we cleaned the house thoroughly before leaving -- wiped surfaces, swept floors, scrubbed bathrooms, and made sure everything was in better shape than when we arrived. We even took photos and video as proof. Months later, we were told we wouldn't be getting our security deposit back because the house was supposedly left a "mess." That claim is completely false -- and honestly insulting. Our family includes members with health conditions that made us extra careful about cleanliness. The whole experience has felt dishonest and exploitative. After decades of happy memories in Bethany Beach, it's heartbreaking that Sandcastle Realty has made it stressful to come here. Based on how they've handled our last few rentals, it feels like the owner, Doug, is running a scam -- taking people's deposits under false pretenses and violating Delaware law. To anyone thinking of renting from this company: beware. The home might look lovely online, but the peace of mind and trust that make a vacation special are long gone. What a sad way to end so many years of family tradition.

We have rented from Sandcastle Realty for many years and unfortunately experienced unethical…read morebusiness practices our last couple rentals. Despite taking pride in how we leave the properties in accordance with the check-out instructions and leaving it in immaculate condition we have experienced difficulty getting our security deposit back the last few years. Too many delays and lies on why the security deposit was not refunded has resulted in our conclusion that the owner Doug is running a scam operation taking tenants security deposit based on false allegations and in violation of Delaware law. To those reading this review and considering renting a house from this business ... BEWARE! The security deposit you pay is most likely to become a donation to Doug unless you want to retain an attorney and file suit to get it back.

AWFUL!!!!! This house needs major work, had broken sliding doors, AC was broken all week and when…read morewe talked to the owner about it, they claimed that was how it was supposed to work. We rent vacation homes every year, and this was the worst one ever.

If proximity to the beach/boardwalk is what you desire, Atlantic Sands can deliver, but for a price…read moreof course. We stayed here for a short family trip with our toddler and enjoyed that proximity. The hotel has on site parking which is convenient and included in the room cost. It also has a few spots reserved right near the lobby entrance for check in we didn't know about in advance but you do now. Due to the proximity to the beach, we were able to get on the beach very early sans crowds, see the sunrise, go get breakfast in the hotel's restaurant, walk part of the Boardwalk, then go right back to the our room to clean up and take a nap. The convenience where your money is going if you opt to stay here. I would say that the front desk service is just ok, esp when you're paying pretty handsomely to stay here. For instance, the hotel advertises that you can reserve umbrella/chairs with a 10% voucher so I called from our room, spoke to the same male receptionist twice then the next day made our way to the receptionists in the lobby. The lady I spoke with proceeded to ask me if who I spoke with. I normally try to remember names but this particular one had not identified himself and I had made the last minute judgement call not to ask. When I asked why that mattered, she said we were supposed to pick up vouchers in the morning. Nowhere does it say that nor did the male receptionist mention this the two times I called. Nor did I understand why that mattered since we only wanted to use the umbrella/chair for less than two hours late in the day. Finally, she proceeded to look for the umbrella and chair vouchers. Even the box labeled "chairs" only contained umbrella vouchers. So basically what was supposed to be a 2 minute endeavor turned into a much longer one. To top it all off, no one was manning the umbrella/chair stand at either of the two kiosks we tried so after we spent a short time on the beach we asked for a refund with the lobby receptionist on our way back in. That employee we spoke with offered zero apology for our inconvenience or anything like that. He gave us an absolutely deadpan look then said he'd refund the charge. I'm glad he did but again, for the price you're paying for these rooms, you'd expect a bit more customer service. There's a vending machine in the lobby for which you can use your credit card to buy stuff like bottled water, wipes, sunscreen but we found a nearby convenience store (RB convenience on Rehobeth Beach) within pretty easy walking distance where the water was in larger quantities and cheaper. The restaurant and pool on site are convenient although the pool was out of towels a few hours before they closed and those were not restocked although I did see an employee bringing over towel disposal bin for used towels. Overall, the price you're paying here is for proximity and convenience, not for the customer service. The interior is a bit dated (hallway carpets could use some freshening, etc). Our room did have a microwave and mini fridge although the website only advertised it having a mini fridge. I recommend staying here if proximity and convenience are what you prioritize.

IMHO, the only advantage this hotel has is its proximity to the Rehoboth Beach/boardwalk and the…read morededicated parking space it provides. It is a huge selling point (which is why I selected this hotel for a short visit to the Rehoboth Beach Beach), but the hotel and its facilities look and feel like more like a rundown, two-star motel. The outdoor pool area is small and packed with lounge chairs are stained and shabby. The breakfast we ate at its Tiki Bar was mediocre and overpriced. My room was claustrophobic, dark, and dilapidated: not at all like the photos shown ion the web page for room selection. Essentially, I paid for location rather than quality. I also felt mislead by their name "Sands", which I mistook as being one of the Sands Resorts.