Beautiful building. The front desk staff is wonderful and does anything they can do to help owners…read moreand renters. We really love it.

We are staying in unit 701 and the unit is in poor condition- feels dirty and unkempt. Mattresses…read moreand bed frames are disgusting and should have been replaced ten years ago. Considering the amount we paid, we expected at least a serviceable place to rest our heads. The unit needed vacuuming both on the carpet and in the air vent upon our arrival. We sent a message to the owner upon our arrival through the intermediary of the realtor organizing rentals and we have still not heard back. In my estimation, the owner considers the place a cash cow and doesn't bother putting any money into it to keep it in good condition. Very concerning. Beware of unit 701.

If proximity to the beach/boardwalk is what you desire, Atlantic Sands can deliver, but for a price…read moreof course. We stayed here for a short family trip with our toddler and enjoyed that proximity. The hotel has on site parking which is convenient and included in the room cost. It also has a few spots reserved right near the lobby entrance for check in we didn't know about in advance but you do now. Due to the proximity to the beach, we were able to get on the beach very early sans crowds, see the sunrise, go get breakfast in the hotel's restaurant, walk part of the Boardwalk, then go right back to the our room to clean up and take a nap. The convenience where your money is going if you opt to stay here. I would say that the front desk service is just ok, esp when you're paying pretty handsomely to stay here. For instance, the hotel advertises that you can reserve umbrella/chairs with a 10% voucher so I called from our room, spoke to the same male receptionist twice then the next day made our way to the receptionists in the lobby. The lady I spoke with proceeded to ask me if who I spoke with. I normally try to remember names but this particular one had not identified himself and I had made the last minute judgement call not to ask. When I asked why that mattered, she said we were supposed to pick up vouchers in the morning. Nowhere does it say that nor did the male receptionist mention this the two times I called. Nor did I understand why that mattered since we only wanted to use the umbrella/chair for less than two hours late in the day. Finally, she proceeded to look for the umbrella and chair vouchers. Even the box labeled "chairs" only contained umbrella vouchers. So basically what was supposed to be a 2 minute endeavor turned into a much longer one. To top it all off, no one was manning the umbrella/chair stand at either of the two kiosks we tried so after we spent a short time on the beach we asked for a refund with the lobby receptionist on our way back in. That employee we spoke with offered zero apology for our inconvenience or anything like that. He gave us an absolutely deadpan look then said he'd refund the charge. I'm glad he did but again, for the price you're paying for these rooms, you'd expect a bit more customer service. There's a vending machine in the lobby for which you can use your credit card to buy stuff like bottled water, wipes, sunscreen but we found a nearby convenience store (RB convenience on Rehobeth Beach) within pretty easy walking distance where the water was in larger quantities and cheaper. The restaurant and pool on site are convenient although the pool was out of towels a few hours before they closed and those were not restocked although I did see an employee bringing over towel disposal bin for used towels. Overall, the price you're paying here is for proximity and convenience, not for the customer service. The interior is a bit dated (hallway carpets could use some freshening, etc). Our room did have a microwave and mini fridge although the website only advertised it having a mini fridge. I recommend staying here if proximity and convenience are what you prioritize.

IMHO, the only advantage this hotel has is its proximity to the Rehoboth Beach/boardwalk and the…read morededicated parking space it provides. It is a huge selling point (which is why I selected this hotel for a short visit to the Rehoboth Beach Beach), but the hotel and its facilities look and feel like more like a rundown, two-star motel. The outdoor pool area is small and packed with lounge chairs are stained and shabby. The breakfast we ate at its Tiki Bar was mediocre and overpriced. My room was claustrophobic, dark, and dilapidated: not at all like the photos shown ion the web page for room selection. Essentially, I paid for location rather than quality. I also felt mislead by their name "Sands", which I mistook as being one of the Sands Resorts.

As an owner of one of the vacation rental properties, I am at a loss when it comes to the…read moreunprofessionalism I have faced in dealing with Long and Foster. I was given the personalized meeting, filled with promises of how they would be more attentive than the next company, but I have not found that to be the case. The photographer didn't bother to show after being told repeatedly by L &F that they were on their way (due to mishandling by L&F) when I took a day off and drove 2 hours to meet them. Then, the listing did not reflect our agreed upon terms and pricing when it posted, a change that took weeks to fix. I have also been reaching out for weeks about my listing being left out of the map guided search on their site and vrbo, an issue that other listings also faced. I have gotten zero responses beyond "we're working on it". I also pointed out that my listing doesn't have a map on it. No response. People will move on to the next listing when they can't see the location. I was told they would put a "vacation rental" sign with their contact info on my lawn. That hasn't happened. I was told to leave keys at the Rehoboth and Lewes office, so guests could check in at either office. I left them in the after-hours box for both. I still don't know if they received them. When I stopped at the Lewes office a week later, they said the keys were probably sent to the Rehoboth office, but they weren't sure. They added that guests DO NOT check in at the Lewes office. I have gotten zero bookings after being told it would rent well. Now I am trying to get in contact with them (no response) about canceling the contract. I have zero faith in leaving my property in their hands at this point, and now I am at risk of an entire summer with no rental income. I

Long & Foster is not just for rentals but house listings too! Bill Cullin is the "go to" guy. He…read morehas that rare and sought after work ethic, and is dependable, available and works hard for his client. His "never give up" attitude gave me the assurance that he's giving his all, cause I live in the West Coast, that was important. My house sold at a fair price and the exchange went without drama. Great integrity and respected by many. Don't short change yourself, see BILL CULLEN.

I'm a property owner who has worked with other management companies in the past and switched to Del…read more302 a few years ago. In simple terms, you want to feel confident that your management company is taking good care of your property while also taking good care of renters, and Del 302 does an excellent job of both with an impressive attention to detail. They're also adept at using technology to analyze market trends and implement competitive pricing. It's extremely reassuring to know that whatever challenges or issues arise, Del 302 will respond in a timely, professional, and thorough manner, both to renters and to me. Highly recommended!

When you're planning your next visit this is the company for you! They are professional and…read morefriendly and understand your needs . They have a vast inventory of locations to make your experience exactly what you want. Whether it be an intermit alone time , family trip, or time with friends . Price is just right for an experience you didn't know you needed. Book for now, summer vacations, special events (bridal parties, bachelor, week of weddings ). Thank you guys for a wonderful experience. Will be booking again

This little motel is tucked away on a quiet street between the beach and the outlets. They did a…read morefabulous renovation. The rooms are immaculate and bright furniture is all comfortable. They are super responsive and I can't speak enough about my stay in the Summers. They have a shuttle that takes you to the beach or if you feel like a walk it's not terribly far away. Prices are really reasonable and I think you would love this little hideaway. The staff is there to help you with anything you need. I did not have a chance to stop for breakfast in the office, as I was visiting relatives for the holidays. Don't miss this little gem. You're here to go to the beach or shop not sit in the pool.

When we arrived at the hotel we could not find where to check-in…read more We asked 3 employees and none could tell us or speak English. During our stay 2 other guests asked us where to check-in. No signs posted. No email about check-in process. When I booked our room we were informed that there was a YMCA we could use with pool and there was a weekend continental breakfast. After finally finding check-in at a hotel one block away we were told no gym, no pool and no breakfast. I understand hotels can change policies, however you should let your booked guest know of the changes via email. I never received any information regarding the change. I didn't even receive a "We look forward to seeing you" email. I had to go back to my rezy to make sure I booked correct days. Nice clean room, comfortable bed and pillows. The lighting around the mirror was terrible, especially if you needed to shave. Overhead light would have been best. The restroom door would not lock which is fine, however the pocket door would not stay in place, it would just roll open. Sitting requires some privacy. Room was mostly quiet other than some loud car honking from the main road. Very good a/c. Our in room safe did not work. There was only one ice machine on the second floor, no ice scoop provided.

Absolutely terrible experience -- DO NOT rent from Sandcastle Realty…read more After years of wonderful vacations in Bethany Beach, our family's trust in this company has been completely shattered. We've rented from Sandcastle for many years, always taking pride in leaving every home spotless and following every checkout instruction. Yet in recent years, we've faced repeated problems getting our security deposits back -- endless delays, vague accusations, and outright lies about the condition of the properties. This past summer was the final straw. After a storm from Hurricane Erin, we reached out several times to have the pool cleaned. We were ignored for most of the week, leaving the pool filthy and unusable for our kids. Still, we cleaned the house thoroughly before leaving -- wiped surfaces, swept floors, scrubbed bathrooms, and made sure everything was in better shape than when we arrived. We even took photos and video as proof. Months later, we were told we wouldn't be getting our security deposit back because the house was supposedly left a "mess." That claim is completely false -- and honestly insulting. Our family includes members with health conditions that made us extra careful about cleanliness. The whole experience has felt dishonest and exploitative. After decades of happy memories in Bethany Beach, it's heartbreaking that Sandcastle Realty has made it stressful to come here. Based on how they've handled our last few rentals, it feels like the owner, Doug, is running a scam -- taking people's deposits under false pretenses and violating Delaware law. To anyone thinking of renting from this company: beware. The home might look lovely online, but the peace of mind and trust that make a vacation special are long gone. What a sad way to end so many years of family tradition.

We have rented from Sandcastle Realty for many years and unfortunately experienced unethical…read morebusiness practices our last couple rentals. Despite taking pride in how we leave the properties in accordance with the check-out instructions and leaving it in immaculate condition we have experienced difficulty getting our security deposit back the last few years. Too many delays and lies on why the security deposit was not refunded has resulted in our conclusion that the owner Doug is running a scam operation taking tenants security deposit based on false allegations and in violation of Delaware law. To those reading this review and considering renting a house from this business ... BEWARE! The security deposit you pay is most likely to become a donation to Doug unless you want to retain an attorney and file suit to get it back.

We recently rented 66 Henlopen Ave in Rehoboth through Jack Lingo and unfortunately had a very…read morenegative experience due to the condition of the home. Upon arrival, it was immediately clear that the property was unsafe and uninhabitable due to mold and mildew issues. The overwhelming smell of mildew hit us the moment we opened the door, and within minutes we developed headaches. The carpet by the front door was damp, adding to the unhealthy environment. When we called Jack Lingo immediately upon arrival, our concerns were dismissed. We were told the property had been "rented heavily throughout the season," as if that somehow undermined or excused the condition of the home. They also refused to refund any money, claiming the problem was due to the AC being set to "on" instead of "auto." This explanation is not credible, as an AC setting does not cause widespread mildew, damp carpet, and an overwhelming smell the moment guests arrive. Beyond the mildew, the home was simply not maintained to a professional standard. We found a spider on a pillow in one of the bedrooms, cobwebs throughout the corners of the house, dirty dishes, and greasy residue on the countertops. These conditions made it clear the property had not been properly cleaned or prepared for guests. The one positive was that the outdoor porch and shower were wonderful, but that in no way offsets the unsafe and unsanitary condition of the home itself. Thank goodness we had the means to immediately get a hotel room so our vacation wasn't ruined. However, the next renter may not be as fortunate, and no one should be subjected to these conditions on what should be a relaxing vacation. The fact remains: a house in this condition should never have been on the rental market in the first place. We share this review not out of anger, but to warn future renters to ask direct questions about property condition and to hold the agency accountable for the homes they represent. Travelers deserve transparency, safety, and basic habitability when booking a vacation rental through a trusted local agency.

Returning after our 4th annual cousin's reunion to Rehoboth Beach, it was quite memorable and in no…read moresmall part to the unit we rented which was spacious and beautiful, and the top notch service we received from Lingo Realty. The past 3 visits were contracted through Lingo, and we look forward to our 5th visit next summer and of course we plan to use Lingo. It is impressive how well oiled of a process they have to check you in and out and they carry their commitment to putting the customer's needs first by responding to our queries. While this trip was without any issues, a few past trips had minor issues with the A/C and a call was placed after hours and I got a call and a technician was sent to get everything working. I applaud and organization that values quality customer service and that's why we'll be back next summer.

I must admit that I was skeptical to book here because of the many many mixed reviews I discovered…read morewhen finding a place to stay in Rehoboth Beach. Because our priority was being as close to the beach as possible, we decided to take the gamble considering we're reasonable people who know what beach-town/beach-side hotels tend to be (a little weather-worn, ya know?). Upon entering the lobby, I was instantly impressed! It was clean, inviting, and smelled incredible (giving more of a luxury hotel vibe). Check in was a breeze, pulling into the driveway and garage for parking. Huge positive is having parking included for hotel guests and you're given a parking pass to hang on your rear view mirror during your stay. The front desk staff was very welcoming and friendly, making sure we had all the information for our stay and we were able to head right to our room. Upon arriving to our floor, you can tell the outer spaces are weather-worn (as expected), but our room was spacious with two queen beds, large dresser with deep drawers, mini fridge, plenty of space for luggage and rack for hangers, balcony with ample space and partial ocean view, small toilet/shower space but the double sink was a huge plus! From our whole stay, I think the only negative was that there was no shower liner in the shower so - after all four of us came back from the beach and showered all that sand off, the bathroom floor was soaked which I was worried about the kids slipping and falling, so we had to use extra towels to clean that up quickly. The room was clean and tidy with warm lighting options throughout. Our floor had a vending and ice machine right by the elevator which was clutch to keep us hydrated and cool our drinks during hot days. Remember, housekeeping service is only available upon request - pro tip: request it the night before the day you'd like your room cleaned, or latest by noon the day-of. I appreciated that we let them know too late one day but they called to let us know they could have someone come while we went out for dinner, which was thoughtful. The lobby area was clutch for us, especially with the restroom because our kids always had to go whether we were heading out or heading back in and "couldn't wait." There's also an Emblem coffee machine (which can make cappuccinos, French vanilla coffee, hot chocolates and more) and water fountain. During the day, they keep the lobby coffee table stocked with oranges or snacks which is a nice touch for grab and go. The beautiful murals lining the breezeway between the lobby and the boardwalk are stunning and I lovedddd the rocking chairs at the end of the breezeway; the perfect seat to watch the sunrise/sunset or people watch! Our family agrees that the biggest positive to the Henlopen is its proximity to the water and the boardwalk action! Beach access right across from the hotel feels more private and less crowded than the areas further down off of the boardwalk.

The place is outdated. Rooms are rundown and there was black mold on the air conditioner. View is…read morethe only saving grace. Everything is uncomfortable. Rooms can't cool down. Zero amenities.