On June 28, had to take our Boston Terrier to Huntsville Veterinary Specialists and Emergency for…read morepancreatitis, and we couldn't have asked for better care. MORGAN, our amazing vet tech, took exceptional care of both our pup and our family during a stressful time. You could immediately tell she truly loves what she does. Her kind attitude, compassion, and attention to detail made all the difference. Thank you, Morgan, for treating our sweet girl like she was your own. We are so grateful for the excellent care you and the doctor provided to her. Jennifer and Robbie Bateman

Don't talk bad about them or you will get a nasty-gram from Yelp for telling the truth. Bottom…read moreline - Avoid this place if your pets are in grave danger. Both of my pets passed away in one weekend in their care. I removed my original review due to "complaints" per Yelp, unfortunately.

Dr. Waite is who I take my pets to for second opinions. He is a specialist who can help you when…read moreother vets are stumped, or you aren't 100% comfortable with another vets prognosis. He isn't going to talk you into the most expensive treatment, he isn't going to recommend surgery on an old dog that he feels he can help better with pain management, he may send you home with multiple treatments so if one doesn't work you don't have to come back and pay again for something different. He puts your pets care into your hands, he says things like, "if you're not comfortable with that then we could try this..." these are all things I have personally experienced with Dr. Waite, and I am very thankful for him.

Unwilling to see our aging dog when she had an emergency! Even though they *were* our home vet!…read moreThey said they wouldn't see her because we didnt have an appointment and they were fully booked! What kind of animal hospital turns away an animal having an emergency?! Thankfully Rocket City Veterinary Hospital just down the road was able to see our dog immediately! I think we've found our new vet.

I love this location after moving to town they always have everything I need and are great with…read morescheduling last minute! Also very friendly staff and very clean I'm very happy with this place!

I highly recommend this vet. To begin with they were very…read morerespectful and professional from the start of our first phone call to the end of my experience. I had to put my 12 year old lab mix to sleep due to cancer. They made me and my slader boy feel very safe and loved during the process. I will be using them for future business.

We've trusted Phillips Animal Clinic with our dogs for years, and I can't recommend them enough. I…read moremoved from Section to Huntsville and am glad to make the trek, because I trust them! We have three dogs, and every single one of them has received exceptional care. The entire staff is compassionate, knowledgeable, and truly treats our pets like family, even our not-so-friendly girl! Everyone there is fantastic, and we're so grateful to have such an amazing team caring for our babies!

What went well? EVERYTHING! They are the most caring veterinary staff within at least one hundred…read moremiles!!! They have never failed to help us whether it was a routine visit, a horrible emergency or a stupid question. They have always been there for us and saved our pit from death after she had been poisoned on two separate occasions. I would have thought it impossible, especially the first time. She was so small then, my husband took her there in his shirt pocket.

Use them 3 different times for my little fur kid Dixie while she was being treated for cancer. They…read moreare great and did everything that was needed so Dixie could be seen by her Dr the next morning.

I want to start by commending the staff for being very polite. However, I was surprised by how this…read moreplace operates--it felt more like a human ER than a veterinary clinic! The vet doctor's approach was particularly disappointing. She explicitly stated, "I do not give pricing; someone with a tablet will come in and explain." This felt impersonal and dismissive, as though I was being rushed through a process rather than cared for. The treatment options presented seemed unnecessarily overblown, and the quoted cost for basic bloodwork and X-rays--$1,015--was staggering. They even mentioned, "Your vet will cost more," which turned out to be completely untrue. I decided to wait and visited my trusted Animal Hospital of North Alabama, where I received outstanding care for less than half the price. The staff's politeness earns them recognition, but the vet doctor's attitude and the exorbitant pricing are why I'm leaving a one-star review. Shame on you for making quality care feel so unattainable.

I love Bentley! They always fix my fur babies right up! They know them by sight now, and are so…read morecaring! Always send reminders too! I'm glad. I have 5 cats!

Love my vet. Just saw that I never finished my review and think it's worth doing. I've used this…read morevet for about 6-7 years. No longer live close to it but will always make the journey because they are worth it. They treat me and my cats with so much care and compassion. You can tell they love animals. Thank you!

I had 17 happy and healthy years with my beloved dog Captain Jack, mostly in thanks to Dr…read more Whitworth and the phenomenal team. They are simply the best. They helped me through every stage, from new puppy to midlife to the last goodbye. The end of life care they provided was truly comforting, peaceful, and special.

Doctor doesn't see his patients they take your pet in the back and look at them without talking to…read moreyou. They have forgotten to give my pet her shots on several occasions. I have asked for her teeth to be examined on two different occasions and they failed to do that. I have been coming here for a year and have decided to find another veterinarian that cares and loves your pet. The ladies up front are very nice and the groomer is great. Please don't take your fur baby to see this doctor. He wouldn't even come upfront to talk to me.

Dr. Dougai was amazing with our pup. Buzz is very nervous and fears a lot. He was attacked by a…read morebulldog 5-6 times in the past (unprovoked) while we were walking on a leash. Dr Dougai and staff always provide a quiet room for Buzz and Dr Dougai calms Buzz down with her soft voice and peanut butter bones!! So happy we found Dr Dougai

I have mixed feelings about this place, as it is my standard practice to ask upfront about charges,…read morerecommendations, etc. before first visiting a new place. When I first called about getting my pup neutered I was told that I would need to bring him in to establish care. Fine, no problem and I knew that would be the case. I mentioned that he was up to date on his vaccinations (as far as I was aware!) and needed neutered, but no one asked me if he had been given the Bordatella vaccine, NOR was I told that it would be necessary for him to have it before the surgery. I specifically inquired about payment and cost and what was included in that price and what was expected beforehand. I show up for his first visit and was told by the vet that my pup would need a Bordatella vaccine prior to the surgery. I commented that I had asked about such and I got the impression that the vet was purposely NOT responding to my comment. I also mentioned that my breeder was at a conference out of state and that I would need to double-check with both her and my previous vet because I didn't want him to be given something twice and I couldn't recall him having that vaccine. I also stated that I did not want to be charged an office visit fee if I had to return because I wasn't not apprised of the need for this when I had specifically asked for info during my initial phone call! I was told that there would only be the charge for the vaccine itself (and they referred to this as the vet tech fee, which I found odd). Fast forward to me finding out that my pup had not had this, and since I wanted him to be fully protected the day of the surgery, I call back to schedule the vaccine and to pay my surgery deposit and the 'vet tech fee'. My son took my pup and called me while they were administering the vaccine to tell me that they were going to charge him $45!!! I told my son not to pay it and that someone was wrong, because I had already paid the amount quoted to me previously. Long story short, my 25 year old didn't feel like arguing with them, so he paid it (and subsequently got told by me to call his bank and reverse the charge! ). Whenever I got a chance to call them to discuss this, I was told that I would have to wait until Monday to speak to the office manager. Monday I finally speak to the office manager and although it did sort of feel like at first that I kept having to repeat myself and stress my frustration over the situation, she finally understood that I did NOT want to pay because I had specifically ASKED for this information (regardless that I was under the assumption that my pup had been given ALL the vaccines he required) and she agreed that the people working the front desk needed to do a better job of fielding questions and providing information and she offered to refund the amount. My son said his bank refunded it and I truly appreciate the professionalism of the office manager but this experience has made me wary of dealing with a clinic like this, not to mention that I do not appreciate it ever when any medical professional tries to feign ignorance about what goes on behind the scenes on the business end. I highly doubt this is indeed the case, especially since it is a private vet clinic and who owns a business and ignores that side of things???? Maybe later I will provide an update but I am still waiting to see how future visits play out.