Amazing place!!! I volunteer here often and it is great. Employees and residents are so nice!!!…read moreThey make you feel at home!

The nine days I spent at Foothills went by very quickly. Therapists were encouraging and caring…read more Meals were delicious whether delivered to the room or eaten in the dining room. Activities provided group interactions. Foothills provided an enjoyable family atmosphere.

Very nice care facility. The staff here are warm and caring, and the services here run very…read moresmoothly. The food is pretty amazing, they serve some really good meals that keep the residents interested.

My mother has been a resident at Carolina Reserve at Laurel Park since December of 2017. She is 91,…read moreis wheelchair-bound and suffers from dementia. At Carolina Reserve at Laurel Park they make a significant effort to ensure that all residents participate to the extent of their ability and desire in Social life and activities. My mother eats lunch and dinner in the dining hall with her own social cohort, women who care for her. The facility is open, bright and clean. They have an RN on staff each shift and the CNAs are professional, courteous and considerate of the specific mental and physical challenges to each resident. The full-time activity Director puts tremendous thought into planning activities for the residents with resident feedback and with consideration of their specific personalities and needs. Live music is routine at Carolina Reserve at Laurel Park with local soloists and bands making appearances. Music also appears to be the connection for some of the families with members there and Carolina Reserve at Laurel Park has hosted several open air concerts and barbecues in the last year, with at least one in the half year since my mother moved in. They have a beauty salon with multiple chairs (an important social setting for many elderly women like my mother) and a stylist who visits on Tuesdays and Fridays. There are shopping excursions and special outings on a regular basis so that residents have an opportunity to go out into the world and experience a greater sense of independence and a broader sense of and connection to place. They possess a wheelchair accessible van with several rows of seats and a number of the staff are trained in transport. Carolina Reserve at Laurel Park also takes full responsibility for ensuring that residents are taken to all medical appointments and they oversee the scheduling and follow-ups as well. Doctors Making House Calls has a Physicians Assistant who makes weekly rounds to Carolina Reserve at Laurel Park if you establish your family member as a patient and you can schedule, message, receive updates and have access to all of the clinical notes via their database interface. There is also a doctor who specializes in dementia and Alzheimers who visits monthly if you care to contract with him. There are also monthly visits by a local audiologist and hearing aid supplier who you can contract with who will service residents' hearing aids. Pardee Hospital is also a 4 minute drive and a 2 minute ambulance ride away, something that I am particularly grateful for. Carolina Reserve's intensive memory care facility is also right across the street, so the changing needs of your family member can be accommodated for within their system locally. My experience with the delivery of medications and adherence to doctor's orders by staff at Carolina Reserve at Laurel Park is excellent. I have experienced no lag between submission of a doctor's order and it's enactment, except where availability of a new prescription is concerned. This may take half a day to implement. The nursing and CNA staff are also highly observant and will report their concerns about changes in residents' conditions and their reactions to new medications. They deliver highly personalized care. If I were to fault them for anything it would be for what is the perennial subject of complaint in all institutions world-wide, and that is that the food on the plate doesn't necessarily match what's advertised. Like any institutional cafeteria there are stringent budgets to work with while managing lots of perishable goods and a set number of diners with a limited choice of alternatives, all having to be adjusted for the medical idiosyncrasies of the venue. Due to this a reliance on frozen and canned products is high while the utilization of fresh produce, though accommodated, is minimal. I view this as a budgetary matter as management has put attention and effort into improving the overall kitchen staff and facilities. Having worked in the produce industry locally I know that other facilities have managed to incorporate fresh and seasonal produce into the planned menus of their nutritionists. It does take a high degree of coordination and planning. It would help if the facility utilized a trusted local produce dealer with regular runs to Charlotte and Atlanta markets whose market intelligence their nutritionist could use to better plan menus around on the tight budgets they have. This would go a long way to making Carolina Reserve at Laurel Park's actual menus match the advertised dining experience. That's it. The place is great. I'm thankful for it every day.

This is an ALF run by Hunt Company out of Blacksburg VA. Have had satisfactory experience with my…read moreparent there and would recommend it undergoing the decision with a parent at this point in life.

This SNF should be renamed CAMP AUSCHWITZ, as not only my mother that had been diagnosed with…read moreALZHEIMER'S DEMENTIA only 9 months prior and was fine with taking all her normal medication for high BP and Cholesterol, but then after moving here to Haywood County, NC. on October 27, 2020.Are new doctor, Steven S. Crider, MD had lied and made several false claims and documented entirely false reports on my own medical records, since we both attended to the same doctor / PCP, since my mother had been unable to drive since 2010, due to visual impairment from being diagnosed with progressive macular degeneration. The staff had continuously doped my mother with both high levels of narcotics and antipsychotic, which was 100% unnecessary! They basically stuck my mother into a darkroom with a terminally ill patient on life support and left my mother is a comatose state leaving her unable to feed or eat by herself and per the staff they never saw my mother outside of her room like for the cafeteria or activities! The Administration is extremely rude and made so inconvenient to even make any visits to see my mother or even allow my mothers family to call her by phone! Their excuse was COVID-19 back in 2021. My mother died at this MVSNF / facility from COMPLETE STARVATION and left doped up every 4 hours or PRN! My poor 90 y/o mother ended up at this MVSNF, since JUNE 2021 due to the FOUR SEASONS HOSPICE AGENCY's Nursing staff refused to believe me when I had called multiple times as my mother could NOT eat or drink without aspirating and then the weekend ON-CALL RN's would simply administer more doses or morphine sulfate and mix it in a syringe with HALDOL, a psychotic given for anti psychotic symptom of paranoid schizophrenia, where in SNF, they give this drug to patients that display harm to themselves or others! My mother had NEVER displayed any need for this medication and she was NEVER paranoid or any threat to anyone and has a strong will to LIVE. I have worked as a LPTA Licensed PHYSICAL THERAPY ASSISTANT since 1997 and as a FF / EMT / PARAMEDIC since 1989. I have worked as an Independent contractor at over 150 or more SNF throughout 3 counties in South Florida and have seen multiple RED FLAGS in this industry, but this MVSNF deserves a BLACK FLAG, as they have many other patient's, whom I've either contacted or they had contacted me with similar horror stories involving the Hospice Staff at MVSNF. I plan to go on a NATIONAL POD CAST to address my mother's issues with both HOSPICE and this MVSNF aka CAMP AUSCHWITZ, as if you have a loved one younger or old, this place will definitely EUTHANIZE them and they will be gone like my mother within 52 days or less. One elderly man had contacted me to tell me his much younger wife was only 64 and had surgery to have her gall bladder removed (Cholesectomy) and she died within 4 weeks only 30 days from being drugged and starved to death! I wish the State of NC would shut down this incompetent MVSNF and the Adminsitration will do all they can with false accusations and make fabricated statements against you, the patient's family. RUN, RUN, RUN AWAY from this place and If you truly LOVE your loved one avoid HOSPICE in HAYWOOD COUNTY!

Very nice place! My dad was at MVNR several months ago for a short stay. It is very clean and…read morecheerful. Nurses came by often.The rooms had private baths, were spacious, and had lots of light. There were many common rooms to hang out in if a patient wants to see different scenery. I saw an activity room, cafeteria, a room with fish and birds (!), bright patios. There was an area with comfy chairs, TV, and a "café"- a breakfast bar, a snack machine with oldish snacks, and possibly a small table or two. And puzzles, of course! You can get magazines, too. Rehab is on site. It is easy to get lost the first few times you visit, so memorize a landmark. Or buildingmark, if you will. My dad complained about the food, but when I looked at his meal, it looked fine. It was a full meal. Not the best, but not horrific, either. I am not sure if diet restrictions are handled to a T at this place, so inquire if you are concerned. Just keep that piece of chocolate for your loved one in your pocket while doing so! One thing that bothered me was the lack of chairs for visitors in patients' rooms. There was only one chair in the whole room. It is a comfortable chair, so no worries. It is for the patient, and not visitors. I am glad it is there. It's just that standing can be awkward at times, especially when you are looming over someone that used to play Air Force soccer and now can only walk a few steps before becoming exhausted due to the predilection for cigarettes that former Eastern Bloc residents have. Or had. You need a numerical passcode to get in. Very safe for the residents, so "yay" for that, but if you have the expired one, well, pray that someone will end their visit soon. We had the wrong code, we called the number as stated on the front door, no one ever picked up; we knocked, we called my dad in order to send someone to the front door- alas, those aforementioned actions were for naught. A leaving visitor will eventually grant you access. Be quick, some visitors could care less about your plight. MVNR is nestled off a side, side street. It is very nearby to residential houses, so it is easy to miss. It is not far off of the main drag in Maggie Valley. The outside views are beautiful, and the inside support is caring. I trust this place, and I hope that others will, too.

My wife, Sandra was blessed to have been admitted to this rehab facility recently. She was released…read morefrom the hospital after a second surgery on her spine to clean out the infection. She had stayed at this wonderful facility 2 years ago for 6 weeks after a hip replacement. Everyone at The Lodge proved again to be exceptional. She probably had contact with the entire staff during this stay of 40 days. It would take pages to accurately state the attitudes of the entire staff. It began with smiles showing their concern to do everything possible for my wife during this difficult rehab experience. The smiles were the 'real deal', and were proven to be from the heart. She was shown professional care with love radiating from their hearts. This treatment produced contentment even when suffering physically. Contentment was the key that produced healing. Along with quality care from management, nursing, etc, they added something else to make the stay even more perfect. 'The FOOD'. Both my wife and I rate the food quality and taste higher than any restaurant that we have found in Asheville or Hendersonville. They permitted me to order my lunch or dinner and eat with her as often as I had time to do so. Yesterday, as we were trying to decide where to eat at some restaurant, my wife said, "Let's call The Lodge and see if they would let us order a meal one more time". I must add 1 more thing: 'The surrounding atmosphere'. From the 1st view, both inside and outside, the atmosphere was perfect. They even allowed our grandson to put a bird feeder outside her window. These 'birdwatching' experiences every day helped keep her mind on pleasant things when she was alone.

I am a nursing home administrator, a former regional vice president over multiple sites,and I…read morestayed there for a month as a patient, knowing nothing about the place except for the CMS 5 star rating (which I recommend you check out). I was from a different state. Frankly I was dreading the stay. This is a great rehab unit, with caring quality staff. The first day or so can be stressful, as hospitals insist on discharging on Fridays, but speak with the staff and they will accommodate your needs. The low rating appears to be someone who didn't communicate with staff or take time to learn the discharge process and appears to exaggerate. I am an expert in this field, who knew no one before entering this facility, and dislikes unfair criticism.

The Bistro is open to guests on Sunday afternoons. The Sunday afternoon meal here seems to start…read morearound 4PM and goes on a bit, we ate at 6:00 and there are waves of folk at half hour intervals. Burgers, a few sandwiches, wings, pizza and such are available to eat here in the common dining area or to take back to your room. They make a very good, juicy burger, lettuce, tomato, red onion, choice of condiments cheeses, etc. Good fries. Service is very respectful and polite to the elderly patrons, but could be more attentive on servicing things like drink refills. The sodas are brought out in two 6 oz cans with a cup of ice, nice way to keep it freshly carbonated. Not open to the public, but a good way for me to visit my dad on a relaxed Sunday afternoon.

understaffed! equipment don't work. poor communication. don't leave your family member in rehab…read morethere. what they tell you will be done there at the hospital and what they actually do is two different things. they say "we don't do that here " if you leave that place to get out of there you are charged 400.00 day for 30 days.

"I'm extremely disappointed with our experience at The Oaks in Athens. My mother really loves this…read moreplace -- it's the only community she felt comfortable with and was truly excited about. What makes this so painful is that every other property we contacted had no problem reviewing her application fairly, and several even told us she clearly met their criteria. But at The Oaks, despite having the same qualifications that other communities accepted without issue -- including income, references, rental history, and all requested documents -- they still refused to accept her. We were never given a clear, consistent explanation as to why she was denied, especially when other places had no hesitation approving the very same information. It feels like they apply their criteria differently depending on the person, and that lack of transparency is incredibly frustrating. All we wanted was for my mother to live somewhere she loved and felt safe, and The Oaks was the one place she truly connected with. It's heartbreaking that she wasn't even given a fair chance when other communities had no problem approving her."

This facility is awful. Poor care, bitter employees, clear neglect despite family advocacy in…read morerequesting certain testing. Nurses and social work staff would not return phone calls or emails. Belittling our family member recovering from a broken bone and suffering from an undiagnosed infection causing mental confusion. Understaffed and clearly underpaid as miserable as the staff was. CNA's complaining if you drink too much water because they have to change your adult briefs too often. Recommending you drink less so they don't have to change you so often.... and risk a UTI in the meantime. The care in this facility is just horrific. Raking in money from Medicare while mistreating patients is just disgusting.

Follow up. Complaint before was on non refundable deposit. I see after finding my receipt that it…read morewas non refundable. I just didn't recall. Otherwise Carolina Village was likely our first choice; hence the deposit.

From the owner: Specializing in: - Retirement Communities…read more- Retirement & Life Care Communities & Homes-Information Bureaus - Assisted Living & Elder Care Services

My Dad took a bad fall after being there less than 48 hours, was told he was a risk, did not have…read morebed rails up, said alarm was on, so where were they, it's a small facility! I knew better when most working there look like Walmart shoppers! Piss poor hope they shut it down

First let me say you only get 1 star because I had to so I could write a review…read more Please people do not put anyone you love or even dislike for that matter in Golden Age nursing home on Main St Inman SC. This is the most incompetent run facility in the history of nursing homes. My mother was there for almost a week without medications before we realized this. When confronted they lied about it to point of going back and trying to cover up. Then played the blame game. No one ever took responsibility. Or apologized. Actually her meds weren't even ordered for 4 days. Was left in room without oxygen. This is only the beginning. It only goes downhill from there. Cannot follow through on promises. Sometimes there are NO nurses in the building. If you have someone you care about you need to re-access your plan and have them moved as soon as possible. Of course you will have to do all the work because they are incompetent and do not know how to follow through.