I think that many of us, men anyway, have a certain level of anxiety, when entering a jewelry…read morestore. I recently decided to get my girl a somewhat significant sparkly gift and embarked on a quest to find the perfect thing. Charisma was the first store that I went to and, after visiting several others, both large and small, I returned to Charisma to make it the last. Hali did a wonderful job helping me understand the options and find the perfect combination of stone and setting... At a more reasonable price than the other stores that I visited. She made the process enjoyable. Charisma also offered a trade in on a (possibly cursed) wedding set that exceeded the best competitive offer by about 40%. If you're making a major shiny thing purchase I definitely recommend shopping around... But make Charisma you first stop because I'm guessing that you might return to make it your last stop as well.

When it comes to finding an honest jewelry store where you can buy quality diamond rings look no…read morefurther than Charisma Jewelers! Thank you for a great selection of diamond rings and staff that is almost as excited as you are to find that just right ring!! I love all the rings that I have purchased at Charisma Jewelers and I love coming in and bringing my daughter and grand daughter when they are thinking of getting a ring for themselves. Thank you Hallie and Lisa for your advice on my latest purchase!

Really disappointed. I purchased my wife's engagement ring from Heritage in 2010. Vince was such a…read morepleasure to work with that I returned to purchase the matching band shortly after. We were told that since we purchased the rings there that they were under warranty as long as we had them cleaned and inspected every 6 months, but were never given any paperwork on this warranty (I guess this is where we went wrong). We have been getting the cleanings and inspections as we were advised to do and no one has asked us for warranty paperwork. We had the rings resized and soldered together in July of 2016. A small diamond in the setting fell out so we brought the ring in for repair in early January 2017. We were told that we needed to bring something in showing that the ring was cleaned and inspected in the last 6 months. So, we brought in our receipt from the resizing and soldering. Tim told us that this was not the correct paperwork and that we should have a pamphlet where they sign each time the ring is cleaned and inspected. I asked if I could have the pamphlet to get signed for future cleanings to make sure there is no issue on the future and Tim just kept saying that our ring isn't warrantied. At the end of our discussion we were given the ring and not charged for the service of replacing the stone and Tim said he would look into putting the warranty paperwork together and we could return a week later to pick it up. A week later I stopped by the store to see if the paperwork was ready and I was told Tim was on vacation for the week and the paperwork was not prepared for me (I'm guessing he probably knew he would be on vacation all week when he told me to pick up the paperwork this week). I was annoyed, but I was patient and just called the following week. When I spoke with Tim on the phone he told me that he would not be giving me the paperwork. He also explained that they warranty their rings now, but didn't do that at the time I purchased the ring. This whole experience left me feeling quite perturbed that I had been jerked around by Tim for a couple weeks. I was also disappointed to find that the warranty that I thought I was purchasing along with my ring by going to a local jeweler was non existent. I raved about Heritage since the day I bought my wife's engagement ring. This will no longer be the case for this jewelry store that doesn't plan to take care of an old customer in the future.

If you enjoy high pressure sales situations on poor selections that are way overpriced by all means…read morego here!

Lovely customer service. Owner kept in touch by text, and took the time to explain why what I…read morerequested (polishing of diamond and Jade) could not happen for technical reasons related to the design of my ring. She also educated me that semi precious stones grew doll over time, and they could not be restored to their original shine. She advised not wearing the ring every day anymore. Nonetheless, the diamond replacement was perfect, and the quality of the work was high. It also cost only $60!

We have been customers of Stefan Otters for over 35 years, and they are like family to us. Just…read morerececently, because of an accident, my diamond wedding ring had to be cut in half. Stefan magically reubuilt it and restored it to looking even more beautiful than beore! (this was no easy task!). He is a genius at his craft! The expense was very reasonable and saved me from buying a whole new ring! Mariela is wonderfully kind and so easy to work with, wanting each customer to be totally happy and satisfied with their jewelry needs. Stefan Otters - a trusting, reliable family owned business which we in Rochester are so fortunate to have!

I took in two items of great sentimental value to me. I worried about leaving both (a ring and…read morenecklace) over night. They took wonderful care of them. I can't even tell the ring was sized up. The necklace, which had snapped has been repaired flawlessly. And, all work was done at a reasonable price. Thank you.

Believe it or not. I went back to the same store to get more. They did move and it's different in…read morelook but same quality and same amazing staff. 251 Greece ridge center Dr instead 354 Greece ridge center Dr. Thank you Mimi and Haidy for your help to pick a suitable and affordable pieceS. Yes, I got three pieces this time.

My husband bought my engagement ring from a referral from a dear friend from MJ Gabel. I get so…read moremany compliments on it. I love they listened to my husband on what I was looking for. We went back for the wedding ring together and they had a perfect match. I periodically go back to have them cleaned. Here is a picture of the before and after from them cleaning them. Anne is so friendly and her attention to detail is outstanding. They give you their undivided attention. I fully recommend them.

MJ Gabel helped grade, appraise, and sell my loose diamond. Anne in particular was so helpful and…read moreher knowledge instantly made me think I was making the right choice. I would HIGHLY recommend using them, true professionals!

Just had my wife's wedding rings fixed after she had them cut off of her finger about five years…read moreago due to swelling. I received them back looking as beautiful as the day I purchased them.

This has been a local jewelry store my mother started going to many years ago. It's a small family…read moreowned business with a great couple. Wendy is the salesperson and is very friendly and knowledgeable. Tim, who is the craftsman is able to make many different types of jewelry from rings, bracelets, and necklaces. I bought my custom made wedding ring here many years ago. It was a great ring and very pretty. My wife was very excited when she received it. I'm looking to get a bracelet done for my wife soon. I hope they will be able to stay there for many more years but as they are getting older, the chances they will be there is diminishing. So get there while you can and enjoy there amazing service!

Handled many projects over the years with John and most all went to plan. Great people, quality…read morework.

Friendly family jewelers! Wonderful repair work on necklace without having to be sent out. I will…read morecertainly return for other jewelry pieces.

The quality of the people and products are outstanding. Friendly and helpful. I won't shop for…read morejewelry anywhere else. Love to support local.

I had two necklaces that became insanely tangled together. The more I tried , the more tangled they…read moregot. JF Jones charged a small fee of about $25 and had them completely separated in about a week. Friendly and great service.