Our massage and facial was top notch. The spa area isn't that great, but they did a good job with what they have.

I was on my honeymoon and me and my husband decided to get massages. I requested a deep tissue massage. I've had them before so I know that you're going to be sore the next day. But the pain was excruciating within a few hours. The massage therapist Camilla was very nice, but she focused too much on my spine and tail bone even after I told her I have injuries from a car accident. That night I took a hot bath, iced it then took motrin. Still horrible pain. I got maybe 4 hours of sleep. I couldn't get comfortable because I was in so much pain. I sent them an email about this and they got back to me very fast. I spoke to Yvonne and she was so understanding and apologized. I explained the pain etc. She listened intently and didn't come off as defensive or anything. She did give me a full refund and she said she would talk to the massage therapist to see what happened. She also gave me some recommendations to help the pain. I am very hesitant to return, but since the customer service was so great I may give them another try in the future. read more

While I did end up getting a nice haircut, my experience here started with a lot of really unacceptable behavior from the receptionist. I had a gift certificate and she said it could not be used as she did not recognize it. She then denied speaking to me when I had called on the phone to make my appointment. At that time, I asked about the gift certificate and even read the words on it. Finally she acknowledged speaking to me and went upstairs to speak to the upper management. I was the only customer in the place for an hour and a half. When I was finished, I was told that the wash, cut and blow dry was $80, not $65 as it says on their web site. My stylist did a good job and was very kind, but I won't be back. I can get my hair cut for half that price elsewhere on the island without the stressful "greeting" I got when I entered. Not recommended. read more

I definitely would not return. I decided to treat myself while on vacation and booked a spa package- massage, facial and pedicure. $290. Monica performed my massage and was very kind and professional, I requested a deep tissue and unfortunately that's not what I received. The room where the spa services where performed was all but a broom closet. Very small, snug, no sinks, and throughout the entire service you can hear people at the pool next door and the toilet flushing from every guest. The facial was horrendous. When my esthetician came into the room there was no greeting or explanation of services, she turned the spa music off and the flushing of the toilets was even more prevalent. She continued to leave the room throughout my facial. There was even a point where she had stepped out and my eye pad had fallen off. She left the door wide open so anyone in the "relation room" could see me and anything exposed. Like I said the rooms didn't have sinks so they brought in loud tin bowls and had to use water from there. Afterwards instead of having the facial glow I more so felt like my 7year old had just had a play date with my face. The pedicure was essentially a polish change and a small bit of lotion. Not to mention the radio station playing at "the spa" was playing a rock station. Not my cup of tea when looking for relaxation especially for the price. Would not recommend. read more

This all started on a Monday when I got off early for work and was going to treat myself to some spa time. I went to the Mansion House spa (which is a separate entity from the hotel) to have my eyebrows waxed and lip waxed. Afterwards, I noticed tingling and asked about it and was told it's a natural wax. I wasn't given a mirror and thought that was odd. But I followed the woman's to the massage room and had my 50 minute massage. After getting dressed, my eyebrow was really hurting. I mentioned it on my way out and she said it was a bruise. I said it felt like a burn, then I looked in the mirror and saw a burn (see picture). She kept reassuring me it was a bruise. I kept arguing it was burned and the skin was ripped off. The owner of the spa came over and gave me ointment and said it would be fine. I went home and showed my friend (who is also a nurse practitioner) and she said it was definitely a burn and the skin had been stripped away. Well, I woke up to the eyebrow throbbing, so I emailed first thing the next morning with a picture just to let them know something was wrong. Whether it was the hot wax or improper handling of the strips, they should try to take steps to prevent this from happening again. I went to work (as a salesperson in a retail shop) and customers were more worried about my eye than the product I was trying to sell... I waited for a whole day with no response, then went to the spa the following day (my only day off) to show them what happened. I said I had emailed her yesterday morning and she said she didn't get it. I let her know I could resend it, but then she said she found it. The owner asked me what I wanted her to do about it. I let her know i was worried about scarring and infection and if she could refer me to someone. She said she would look into it. Later that day, I finally got a response, but it was too late to get into anywhere. I stopped by the main office to complain Thursday and left a message for someone at the hotel to call me. Instead, the spa owner called me to apologize profusely (first time she had apologized) and said she tried calling me Wednesday, but my voicemail was full. I let her know it wasn't full. Then she called me back later and said that she had tried calling the wrong number. And the reason I didn't go to the emergency room right away is that my health insurance doesn't cover this state. I wish I had the money to cover a visit immediately, but with them denying that it was their fault, I was afraid they wouldn't pay for the visit. Also, I would have had to take time off work. As this island is very busy in the summer, I had to work. And as a responsible worker, I didn't want to leave the rest of the staff short handed. I would recommend staying away from the spa only. The hotel gym itself is very nice, and the hotel staff is very courteous and helpful! read more

Mansion House Salon And Spa - Day Spas Near Me - Tisbury, Massachusetts

Came here for a 60 minute massage while on vacation. The facilities are a bit dated but clean. I had an excellent massage with Monica. Quality of the massage itself was 4-5 stars. The treatment rooms are near the pool, and you hear all the noise from the pool guests during your treatment which is a bit distracting. You have access to the pool and sauna with a treatment. Overall I was satisfied but wouldn't go out of my way to come here. read more

Worst spa ever. Don't come here. They charged $55 for a "spa" pedicure, which was to come with foot massage and soak and all of the other amenities typical to a spa massage. All they did was take my nail polish off and put new polish on. The 5 seconds it took to lotion my feet was apparently the massage. They don't have dryers, so if you come in on a rainy day like I did be prepared to sit and wait to literally watch paint dry or brave the wet feet. I asked if I could at least borrow a hand dryer to dry off before I go but was told that's a technician's tool and could not be used. I live in New York and am used to high prices, but usually some service comes along with it. I definitely got robbed on this one. read more

With a a little more effort, this place could be so much better. I love that they sell day passes to the gym which includes use of pool, hot tub, sauna, steam room. But doesn't include a towel or lock for the locker room?! a little eucalyptus would go along way here to bring a fresher smell to the locker rooms. There is a dinginess to the pool facilities and I'm not sure if it can't be helped or if closing for a very thorough cleaning would shine it up a bit. Sauna seats need a little attention too. I hate to see such potential go neglected! read more

We had an excellent day here getting the Spa Haven package. The employees were polite and kind and warm and personable. We will definitely be back! read more

A little surprised at the previous negative reviews. Recently had a girls Spa weekend here with a group of 5 of my best girlfriends. I mean who doesn't like to be pampered on their birthday? The staff was all very friendly and welcoming, they even stayed open past their regular business hours to accommodate our group!! Scheduling was a breeze, even with our many different requests. We all had a mixture of services - massages, facials, body treatments/wraps & mani/pedis. Yvonne, Dayana, Britney, Tanya & Jackie were all wonderful!! They all took their time to make us feel like queens. Might I also add how heavenly the heated treatment beds were, as well as having full acess to the hotels sauna, steamroom, pool and jacuzzi... They basically had to throw us out when it was over. Thank you for your wonderful Service, will definitley be returning during our next Vineyard escape!! read more

Worst massage of my life - complete waste of $130 dollars..and I still tipped for some reason, completely regret tipping. The massage therapist was rude on the phone. I tried to correct her multiple times. I got charged for a deep tissue massage when it barely was considered a Swedish. I was suffering from neck pain and I specified where my problem areas were - didn't make a difference. The room smelled like a pool or cleaning products. I could hear someone loudly watching tv outside the room. Don't waste your time or money!!!! AWFUL. read more

I used the Mansion House Salon and Spa for my bridal hair and makeup and had a terrible experience. It is probably the only regret about my wedding day. Firstly, the make up artist showed up nearly an hour late for my appointment and the staff at the Mansion House were not very apologetic. I was married at the Beach Plum Inn and paid to have the stylists come to the Inn to do the bridal party hair and make up on the wedding day. The stylists were brusk and rude to me, even on my wedding day, and charged a near fortune for very suboptimal quality. The updos were very mediocre and my blow out frizzed by the end of the evening. Terrible, terrible service and I would recommend going anywhere else but here. read more