We have been a client since previous location. The drive is 32 miles from my home. I called @ 11…read moreyesterday to cancel appt. Called back at 2:53 to see if appt was still available. Woman (deep voice) says you're in luck! I arrive today at 11. Receptionist was very professional. I could tell something was up? She walked in back, Alyssa was by the door. I hear Alyssa say, "I got a text she cancelled appointment. Another DOG was put in that place! We have to move dogs around!" As she was right there, I said, "excuse me . . . I did cancel! Called back and was told you're in luck, no one took the appointment!" Alyssa looked at me, takes her right hand and closed the door! What would you do? No apology? We've been going there since 2012. Amazing our two groomers are no longer there? To be a loyal customer and have a rude, nasty groomer close a door? Would you trust them with your "DOG"? I WILL NEVER AS IN EVER TRUST THIS COMPANY EVER BEING ALONE WITH ANY FUR BABY!

Excellent office and vets. They are all kind and caring and especially meticulous. Dr, Burrows is…read morewonderful. When my dog had to be put down They explained the process and were so kind. Nancy Kolecki

My dog was super nervous first time there. They were very good with him and were able to give him…read morehis shots. All the staff were very nice.

To follow is a self evident letter sent to Dr. Welsh of Shaker Heights Animal Hospital, Cleveland…read moreOH: Hello, After bringing my dog in a couple of times within this past year for specific health concerns, I found myself stewing about the lack of energy brought to my pet's examination. I now ultimately feel the need to express my disappointment in the casual, almost barely interested, attention brought by Dr. Welsh. On the first occasion, I came in out of concern from the sudden eruption of scab like blemishes on her skin--at diverging locations on her body. Dr. Welsh simply parted her fur to make a two foot distance cursory inspection, and then casually declared that they were all warts. He offered no explanation as to why warts might suddenly erupt at the same time, or whether that they might indicate any possible underlying issues. In fact he made no effort to inform me at least as much to reassure me to any small measure. He did not bother to examine these scabs with a magnifying glass to determine whether they even had any signature texture common to warts. He simply declared with authority that they were warts, and so I had no knowing recourse other than to defer to the certainty of the professional. But they weren't warts. Just as soon as they arrived, they fell off--only days after consulting Dr. Welsh. Which left me with the same questions that prompted me to pay for his services in the first place: namely, what were these scabs and what might they indicate about my dogs health? I know that I spoke plainly to Dr. Welsh on these concerns, and I remember only as much as literal and figurative shrugging of his shoulders. Yesterday, I paid the expense for another concern regarding the clear degradation of my dog's eyesight. This, out of love and concern for her and to determine if there was anything that we might be able to get ahead of that might be causing her diminishing vision: Medicine to improve blood flow in the eye or simply nutritional supplements...I am more capable at speculating about improving my dog's vision, than Dr. Welsh seems to be to expend the energy to blurt out any considerations that he was intended to pick up in vet college. A urinalysis was a given expectation as I had witnessed the tragic sadness of a friend whose dog went blind from diabetes. It was incredibly sad to see his dog barely move on the floor until my friend would guide her by the leash to the door. After I told Dr. Welsh that my dog had lost the ability to focus on treats dropped over her head so as to snap them out of the air, Dr. Welsh floated a couple of torn up pieces of light floating tissue in front of her--I suppose to see if my dog could focus on items descending only one tenth of the speed of a small, shooting dog treat. Dr. Welsh couldn't be bothered to offer any insights regarding what any owner might expect relative to their eight year old dogs vision, or whether my worry might be reasonable. With another figurative shrugging of his shoulders, he seemed to care little about my concern. Nor did he take my dog's stated and observed diminishing eyesight as much of anything worth exploring by committing to a more complete and caring examination-- --like why not examine my dog's response and skittishness when a rapidly moving treat is dropped over her head? The very benchmark action that brought me in to see Dr. Welsh. I think he used the entirely misrepresentative floating tissues only because no treats were nearby and he could make the effort to go into the adjacent room and retrieve some--why else would he not attempt to replicate the very action/response that brought me in to seek his reassuring council. Rather than making that simple action part of his exam, "Maybe go see a (highly expensive) canine Opthamologist," was his only recommendation. Why not say why? Why not offer some of the possible reasons and conditions that might bring an eight year old dog might begin losing her vision? And on, and on.... anything like that that a truly committed and caring vet--caring for both pet's well being and owner's piece of mind--would do as common practice. It leaves me with no other explanation than that you don't care or that you are simply jaded and are growing weary with what you (should) be doing. More concerned at cultivating a relatively easy and passive business for selling pet goods. I swear that I seem to get advertisements from your office twice a week. It's doubtful that I will regain the modicum of confidence necessary to trust your practice to care for my dog anytime again. Because you really don't seem to care all that much. PQ

I was a past customer and have since moved on to a more caring vet clinic after a bad experience…read morewith Croosroads. The staff at Crossroads just seem to be there for a paycheck and ignore client/patient relationships. The doctors only want to talk when there is a $900 dental bill at hand or offering their meds promotions. More attention given to the up sale versus the basic needs.

I was so nervous taking my cat in because I've had nothing but horrible experiences at vets! This…read moreplace is so different. I didn't feel talked down to or judged. I didn't feel unwelcome or shamed because my house cat child has a little chub. Dr recommended a couple necessary shots, and eased my anxiety. I was scared they'd try to order a ton of blood work or overcharge - NOT HERE! They clearly care for the animals but care about the service and pet parents as well. No pushing fancy foods or unnecessary extra expenses on me etc. The visit was so pleasant and I now look forward to taking my other cat in!!

They did a great job treating my Pomeranian's periodontal disease. They had to pull 7 teeth. (I…read moreknow this was legit because his previous vet had to pull 12; his mouth had not been cared for by previous owners and he only eats soft food.) Dr. Labib called me to explain my pup's dental situation and to get approval before pulling anything. He called again to say there was a canine tooth that was going to need to be pulled in the future so did I want to have him remove it now. None of this was a cheap, but I knew this going in, and they gave me estimates along the way. He gave me a tip on how to clean my dog's teeth with gauze instead of a toothbrush. Our vet tech was calm and knowledgable; everyone there was gentle. They communicated well with reminder texts. I'd recommend them.

I called for an appointment and they never called back just because I told the doctor that they…read moreright away send you a card for you to check your dog but when there is an emergency they dont even give you an appointment!!!! What use is that when they cant see your dog on an emergency...... Unacceptable!!!!!!

Went well. Doctors were very helpful and they made us feel at ease about our pup. This place really…read morecares about animals and people.

Four years ago, a friend introduced me to Suburban Vet, and I could not be happier. "Dr Terry" and…read morehis Staff are phenomenal; they are always going above and beyond, and they take the time to explain things- They are knowledgable, professional, and caring!

We took our previous two shepherds to this vet, but I will not recommend them. I lost them both to…read morecancer, and both saw the vet a month before passing we had no warning and were told both exams were good. After a few months, I got a new German shepherd Ruge. he is only 7 months old, and the is is He barked during the visit. the vet refused to touch him and made me ear swap the pup myself. He ended up having an ear infection. They gave meds but told me that the pup will not be welcome back unless we go to the vets friend at the behavioral clinic and my 7 month old puppy would need to be medicated. This vet is scared of shepherds.

I was reminded this week why I stopped going here many years ago.... but I needed to get my cat in…read moreand they had earlier availability than the clinic we usually take our dog to. The staff is friendly and caring, but in more than one of my experiences here has made issues appear more dire than they are. I ended up spending $700 dollars on tests that were presented as needed, when just one $50 test was all that was necessary to reveal the most likely culprit before moving on to the further testing. I understand them wanting to do what is deemed best for a pet but not everyone's in a position to afford large bills. My cat would have been just fine if they waited to see what initial essential testing revealed before doing additional tests.

Overworked with few vets. Only one location now since the…read moreother closed permanently. Appointments are months in advance.

I've never had a bad experience here. Scheduling is super easy via the website. The staff is super…read morefriendly and communicative. I've been sending my pets here for years now and will continue to do so. Pricing is on par with other places for common services, if not slightly cheaper. Their love of animals is obvious and the staff genuinely cares for your beloved pets as if they were their own.

Very clean office! The staff is very kind and attentive. Dr. Jones is the best and super…read morecompassionate. She is very thorough and explains everything in detail. All charges for services and prescriptions are always explained before you pay. The staff always offers coffee, tea and water while you wait and will walk you out once the visit is over. I called once and didn't leave a voicemail and still received a call back. Excellent customer service. They have an online system where you can autofill your pets prescriptions. They call and text you to remind you about upcoming appointments. Customer service is top tier!

I will never take my pet here again. This clinic has dicked me around and flossed me for money I…read morebarely have. I brought my dog there knowing she has a UTI. They gave me meds and took a sample. No culture. I came back with another sample after the meds were finished and was told I'd get a culture bc how else can you prescribe the PROPER medication without one?! Her infection was already acute and I was told her results wouldnt come back for 7 days. This is now going on 2w of her having an acute infection that wasn't being treated w the right medication when they could've and should've gotten a culture the first time to see if those meds even worked and now i'm being told it'll be another 7 days of waiting. Then I get a call saying their lab had a power outage and the results would be DELAYED on top of everything. The results come back... again with NO CULTURE saying the infection is cleared when ik its not bc shes still symptomatic.... They told me come back in week with another sample. No. This has been 4w of wasted time and money. I'm now spending more time and money trying to get her PROPER care as she appears to be getting sicker. This clinic is unethical and lacks transparency. I'm a low income person. This whole ordeal has hurt me financially AND MY DOG. I'm incredibly livid and disgusted and no one there seems to care. The vet totally blew me and my questions off and told the receptionist to tell me if I'm so worried take her to the ER..... Disgusting. The heart is not in the right place there. Avoid it. Save UR TIME and possibly your pet. I'm now taking her to Dr. Morse who hasn't had his talking head receptionists blowing me off but instead talking to me DIRECTLY and treating me and my dog like family and explaining to me clearly everything he needs to do to actually RESOLVE THE ISSUE so it doesn't WORSEN like... getting a fucking CULTURE. My dog could be in PERFECT health right now if that had been done the first time. Now Im worried about kidney damage or worse as I try to get proper care. I think they count on ppl to not know anything or that they're being TAKEN ADVANTAGE OF. I'm utterly disgusted with their ass backwards procedures up there and priority to profit off the ill of living beings.