Clean, adequate patient rooms, appointments were kept reasonably on time. I was less than pleased…read morewith the ambivalent front office staff when they were unable (unwilling) to answer why I am being asked to fill out similar forms to what I filled out online prior to arrival. They just seem to hand out certain forms regardless of what they already have on file. PA Kurt Hardy is solid and takes a reasonable approach to care. I would recommend him.

Dr. g and Ryan Pyles are great, but the office experience is absolutely ridiculous. They are super…read moreincompetent.

The worst medical care facility in the area..... Front desk…read morestaff did not verify insurance and Dr. Priya Murthy, MD didn't do anything.

Office staff were friendly and inviting. Provided listened to our concerns and offered optionsread more

There is no way to make an appointment by phone. A recorded voice tells caller no one is available…read more If you press one, you are only asked about prescription refills. Cannot leave a message for a particular provider nor can you check on your appointment. I've been going there for over 20 years. It is a disaster since Sentara took over. Why is everything so difficult?

Good luck getting your medical records since Sentara took over. Never notified of the doctor I see…read morerelocating. Cannot get a prescription refilled after calling every day for a week. No call backs from the clinical care team of the doctor who relocated or the doctor that is still local. In person office staff RUDE!

Dr. Jani has been providing "care" (not "treatment") for my geriatric father for quite sometime…read more Dad's always been a picky guy .. and when it comes to doctors, I'm worse. In my view, generally speaking, doctors have become little more than pill-pushers, completely dis-interested in "dialogue" with their patients. It's worse than aggravating as they're clearly showing they want no patient "participation" unless it's "doing" with their mouth(s) shut. Dr. Jani's interest in the well-being of my father has been well-rounded and long-term. In the past, she's performed in-depth medicine(s)-analysis to validate not just optimal dosages but conflicts as well. Early-on she had him log the times of day, any side-effects and other symptoms for a period of two weeks. She analyzed his information and was able to help him fine-tune his medications. I've never seen or heard of a doctor willing to do this. He's over 90 and they genuinely seem to appreciate having him check in for appointments and my phone conversations with their staff have me convinced they're happy to help in whatever way they can. Dr. Jani would be my doctor if she weren't 500 miles from where I live. As picky as I am about true, professional-grade care, she'd get my vote. Please give them a call if you're tired of what you're getting now. She's a keeper.

Even though I do like Doctor Jani and appreciate her work, I can't believe that she's allowing her…read morecare practice to be handled by a rude unprofessional front desk employee. My wife and I have been patients at this practice for the last 3 years and we usually try to be patient and understanding with the customer service representatives and front desk employees because we understand the load of pressure they can be under from both customers and employers. That being said, this front desk employee has always a bad attitude and treats patients like they are asking for charity or a hand out! We've witnessed her mistreatment but did not expect that our time will come soon because I barely interact with her when I come for my visits. Today I was denied care because I arrived literally 14 mins late to my appointment due to a traffic incident on Smoketown road and because I stood in my car to finish filling up the 11 pages patient registration (Apparently they are getting a new system and all the patients were asked to reregister instead of using the data from the old system). The front desk employee didn't even look at me but just said you are late and Dr. won't take you and you have to reschedule! And kept repeating that! She didn't even let me speak or explain anything even though in previous visits I had waited before over 20mins to be seen by the doctor or to have my blood exam. They even cancelled our appointment without notice recently when the doctor had a family emergency! We never complained or argued even though we took time off work. Later on, when my wife told that employee out of frustration: you just lost my husband as a patient. She responded "You can withdraw your records from this practice as well " what type of health care employee is she? I let you all figure that out! But she definitely needs training on customer service. Really too bad for the practice we love the doctor and lab nurse :(

It was my first visit it was Very speedy , it was very concerning , I think I will be changing…read moredoctors immediately after this visit . They don't explain anything and they completely rush through their examinations . He didn't even want to read the paper I brought in with me until I stopped him and almost yelled at him for rushing . DO NOT RECOMMEND

I've been seeing Dr Sam Rodd as my PCP for many years. He and his staff are so friendly and very…read morehelpful. He works to help his patients and actually cares about our health and not just writing prescriptions. His availability is great, I highly recommend.

Took my grandma here on two occasions. We were able to get in an out fairly quickly. We did do the…read moreonline appointment time / check in but it seems the kiosk didn't actually work when we went to check in . So I would recommend just go to the front desk. Overall this seems like a decent place for a walk in clinic

Came in for upper respiratory symptoms on Friday. Front desk was not enthused to have to be at work…read morebut polite. Nurse handled vitals and symptoms logging fair quickly and with a great attitude. They did not have the full suite of tests needed to properly diagnose what was causing my illness. Doctor was quick in her evaluation but identified that I needed a STAT X-ray. I thought great, I will get pulled in another room since they have one onsite, incorrect I was referred out to another imaging center. I got the imaging done at their referred provider within two hours. Told they would send it over to AFC within 24 hours. Called Saturday, receptionist had a rude response that they did not receive any reports all day. Called back Sunday, told a provider would have to call me back, nothing. Called Monday, repeat of Sunday. Finally received a call back Tuesday late morning to tell me I had MODERATE pneumonia and that they called in prescriptions. Through some sleuthing I found AFC Dale City DOES NOT have an X-Ray Tech on staff, and had the results of my outsourced X-Ray on Friday evening per the imaging center. It took over 3 business days and multiple calls to find out I could have been hospitalized. Reading these other recent reviews show obvious review fixing and even those negatively rated get the same generalized "We are sorry you had this experience..." nonsense and an offer to call in to discuss it further. I am going to guess those go to someones voicemail to never be listened to. I also find it funny that their site will continue to advertise X-Ray, when through staff admission they have not had for MONTHS and the page is doctored to only pull 5 star reviews some of which don't even exist on Google. JUST DO BETTER IT IS NOT THAT HARD!

Under new management. Has several bugs on their website to be fixed. You can get same day…read moreappointments. Seems you can no longer do video appointments.

Extremely low quality of care, its gone way downhill since closeknit took over and Dr.Nolte…read moreretired. 0 reason to come here unless you like a hot waiting room and no customer service, in addition to poor bedside manner from the providers

Love my doctor she listens to me and I really feel well taken care of. Very responsive to medical…read morequestions and medication refills.

I have been coming her for a few years now and I am still satisfied with the care provided to this…read moreday. The front staff is always friendly and gets you checked in right away. There is never a long wait before you are called back. Dr. Williams is wonderful. She takes her time to understand your concerns and address them accordingly. She makes sure you have a full understanding of what is going on and what needs to be done. I also like that there is a lab onsite so you do not need to go anywhere else for extensive lab work. They also check you out on the back and provide you all you paperwork so when it is time to leave, you can actually leave without having to stop at the front desk. They are also linked to the Sentara network so if you see any other doctors in the same network, they can all share information easily.

I read the other reviews before going so I was a little hesitant but Dr.Gill was awesome, he's…read morekind, funny and very smart. I found him very personable. I'm overweight and he didn't make me feel Bad about it. I really like him a lot, his office was beautiful and very quick to be seen and quick to get in, I didn't have to wait 6 months. I would definitely recommend !!

If I could give ZERO stars, that's exactly what he deserves…read more My wife went to him once, a few years ago... His bedside manor is horrible. He was so rude to her that I almost said something, but I refrained. She was constantly having horrible migraines and towards the end of the visit, she asked if he was going to give her anything to help her migraines. He said something like..... Oh, you're here to get drugs... if so, you won't get it here. His reference was appalling. Constant migraines with aura "can be" a higher risk of a future stroke. A couple years later she had her 1st stroke. In the hospital she was seen by a really nice neurologist. He was thorough and easy to speak to. He listened and didn't walk out of the toom in 2 minutes. He spent about 15-20 minutes listening and explaining to our concerns. She still sees him. After that hospitalization, I went to Dr Gill's office to get a copy of her transcript of her ONE office visit. The receptionist told me there was a "search fee" and a per page copy fee I'd have to pay. I don't remember the exact amount.... but I want to say the "search fee" was about $50 and it was about $5 per page. The actual charges could be wrong. They could have been higher or lower but that's what I recall. I kindly asked the receptionist why did I have to pay $50 to type my wife's name and date of birth into her computer. I told her I knew it was the doctor, not her and she was just doing her job. She was nice and understood why I felt that way. I never got the copy. Since then she's had 2 more strokes.

Unacceptable Treatment and Lack of Professionalism…read more I just received a call about moving my appointment on 9/23/25 to a different doctor, and I am absolutely furious! At first, a male staff member called me to ask if he could shuffle some dates around and promised to call me back. But then, I was confronted by an extremely rude female staff member who treated me like I should be grateful for keeping my original appointment. When I asked if this meant I was still being switched to a new doctor, her response was outrageous! She had the audacity to say they were trying to accommodate a cancer patient by taking my appointment but decided to keep me instead. Are you kidding me? Just because I have work commitments that prevent me from changing my dates, I'm now made to feel like the villain here. This level of unprofessionalism from your front desk staff is unacceptable. It's glaringly obvious that they lack proper training and seem to have a disdain for their jobs. I expect better treatment and communication from a healthcare provider!

ENDOCRINOLOGY FRONT DESK I was in this clinic for a…read morelaboratory ordered by the doctor and the woman in the front called Stephanie is a too rude person, she yelled at me so ugly because I didn't listen to her. They should give you a wake-up call. Dr. Ramorez in a very sweet person to be represented by a woman like Stephanie. I feel very disappointed