I had an issue with a mobile deposit I had made. It was my first time using it and I received an…read moreemail staying the funds would be available the next business day. When I checked the next day I was told they would not be available for 8 days! I called my local branch and was told to come in. Matt the manager and Lauren Custer greeted me and took me into the office. Within minutes they resolved my issue and my funds were available immediately. The customer service here is second to none. They resolved this immediately for me. I look forward to doing business with people that truly care about you!!! Thanks!!

If I had to have only one bank, this one would be my choice. It has a lot of branches, the people…read moreare generally friendly and helpful, the online banking is easy to use, and if you really have to do some banking *right now*, regardless of when that is, there are plenty of ATMs.

Everyone is friendly they completely figure out what ever situation you bring to their attention…read moreand never hesitate to help and is not much for sharing but I would bank with B.C.C.before I would anyone else

Excellent customer service! Everyone is always helpful and very knowledgeable. I've been a proud…read moremember of Apple Federal Credit Union for many years, and I truly appreciate the support and professionalism they provide.

They let fraud be committed to your account until it gets over drafted so they can then steal all…read moreyour money from overdrafts. No matter how many times this company gets bad reviews on here or better business bureau, they don't care. I don't live in VA anymore and all the problems I've had with them, they refuse to address over the phone with massive wait times or just simply hanging up on you. I shouldn't have to spend $400 on a plane ticket to deal with my account. Shame on you Apple Federal.

Have had recurrent problems with this bank, mainly to do with their automated Bill Pay system. As…read morelong as you never have to change anything, it's OK - but if you do, you are in for a struggle. There is apparently only *one* place, deep deep within the system where you can make a change *and have it be saved* - anywhere else, even when it has an "Edit" option, you can't make it stick. I am getting very very unhappy with this bank.

I went in today to open a new account, I was very happy with my experience. Brandon was the one…read morethat helped me and he was very knowledgeable about the products and services they offer!

I'e banked with United Bank for the last 13 years and I have multiple accounts with them. I had…read moreoverdrafted an account by $11.34m so they charged me $36. I had overdraft protection but somehow it doesn't apply? I asked them to forgive this as I immediately recovered the amount when I discovered it. They said contact my branch manager, who was hard to get in touch with and took multiple times. She said she did not have the authority. I called the Customer Service line who tried to send me back to the branch and I told them their own policy on that. She then said that is correct about the branch manager, so I asked for the fee back and they would not do it. I think that's bad service and their web site sucks, too. This used to be an decent bank, not anymore and considering leaving.

We use this bank frequently for our property management business and the ladies that work here are…read morebeyond professional, personable and knowledgeable!

I occasionally take the deposit for work, and we use this location. I made it there just before…read moreclosing last week and the clerk at the drive through was just as friendly as if it was midday. The clerks also do a great job at remembering customer names. Great staff and the perfect location for daily deposits on my way home from work.

I only had one issue with the card and talked to customer service and they got it fixed right away…read moreso yes I would recommend this bank

I currently have multiple accounts with them, a mortgage and credit cards. Have over 200k of equity…read morein my home , 0 balance on cards. Have a 820+ credit rating and have never missed a mortgage payment. Yet, you ask for a 50k home equity loan and they treat you like you have a 400 credit rating and no equity. They undervalue the homes and ask for documents that they have in hand. It's all a ploy to keep you hanging on while they toss your application from department to department. It's getting closer to me closing all accounts , stopping deposits and moving my mortgage. Banks need deposits but they act like it doesn't matter to them. Beware before going too deep with them , they will end up having you run in circles for your own money.

My son was pcsing and they wouldn't let him at his own money. They held a deposit from State Farm…read more Middle fat teller was very rude. Zero help. ​​

Service is superb! Best bank I have used in the past 20 years! They have helped me when I traveled…read moreby phone, online, as well at their local branches. I highly recommend them.

The previous review was rude and unfair, It is, in fact, a very user-friendly bank with all…read moreemployees willing to help consistently​.

If you want a bank where the site is normally down, the tellers never have consistent answers, are…read moredownright rude and blow you off -- then this bank is for you! If you are a masochist who enjoys never knowing exactly what their bank is doing with their funds -- then this bank is for you! Even the bank manager cannot give correct information, and then the CLIENT, which someone utilizing their services happens to be, is penalized for the BANK'S inability to get their own information together. I can't believe my husband and I wasted so much time trying to make the "relationship" with this bank work simply because it's easier than finding a new one. These people are unprofessional, are unable to be consistent, and clearly do not care about you or your money unless your family is from the Valley. We will be closing our account ASAP, as we have found a much better option that cares about their clients. By the way, VNB, Client is defined in the Merriam Webster dictionary as, "a person who pays a professional person or organization for services."