Very personable, knowledgeable, goes out of their way to help you. Have saved me money.read more

I can't say enough great things about Lank Johnson's Agency. From the very first interaction, it's…read moreclear this is an office built on professionalism, kindness, and genuinely caring about people -- and that starts at the top with Lank. You can tell he leads by example, because the entire team reflects that same level of integrity and heart. I especially want to give a huge shout-out to Chase. Every time I've spoken with him, he's been an absolute pleasure -- friendly, upbeat, and so easy to talk to. You can literally hear the smile over the phone. He takes the time to listen, never rushes the conversation, and makes you feel like you actually matter, not like just another call on the list. That kind of warmth and attentiveness is rare and truly appreciated. It's refreshing to work with an agency where the people are not only knowledgeable, but genuinely kind and approachable. Chase is a perfect example of the culture Lank has created -- professional, welcoming, and customer-focused in the best way possible. If you're looking for an agency that treats people with respect and delivers a consistently positive experience, Lank Johnson's Agency is exactly that. Highly recommend!

Received a mailer stating that I was per-approved for a refinance at a low rate. When I called…read morebefore the stated date on the mailer, I was told that the rate was not available and I had to "pay points" to get a rate almost a percent higher than the mailer promised. The refinance loan paperwork was loaded with "fees". Under a category of "Services You can Shop For" were things like courier fees. These were actually firm, fixed costs. Not things you can shop for. Total cost of loan was over 4% of the value. They said the refinance costs would be rolled into the "refinance". They offered to lower the costs for a fee. Started to feel like a timeshare deal. I ran.

Gabe Fortman was great. He was easy to work with and was never out of contact with me.read more

I have been a client a few years and have to say that the experience from day one has been great…read more They helped with a horrible tax situation that was self inflicted and saved me thousands of dollars I thought I owed. I run my own business and can not recommend them any higher as professionals that know their business and is a better way to do your taxes. They have made tax year much easier. I recommend them at least once and they will make you come back year after year. Thanks Rose.

Friendly and knowledgeable staff. They go above and beyond to help customers and their needs.read more

Ms. Sharon, did my taxes tonight? She also did my girlfriends. She's very knowledgeable, very…read morefriendly, very hassle. Free when you come out You're done.\n A 100%, all you have to do is check your bank account. You can't go wrong with Ms. Sharon at Jackson. Hewlett the rest of the staff there. They are very friendly. She is definitely my go to tax lady. Even if you owe she'll take care of that right there on a spot

After reviewing the 5 pages of my return and paying $320 for ONLY a federal return, I feel this…read moreplace was overpriced and misleading. Prices are not discussed, only a low figure is quoted in the beginning, with no attempts to breakdown services, and after chatting about for hours and having you sign on the signature line 20 times, sucker you with a price 4x the quote. I was also told I did not need my investment documents, and missed out on hundreds of dollars in returns due to losses on those investments. I chose this office because of its convenience, but feel I could have received better service and a more fair price if I had shopped elsewhere. I would not recommend this place, and will certainly not be back. I have tried to resolve this with the store, but they told me I'm on my own, or pay another $50 for the state return I was advised against filing.

Great service professional and friendly. Located on the heart of Alexandria. They speak English and…read moreSpanish too. Highly recommended

This is the most derelict agent i have ever come across. She caused our homeowners policy to be…read morecancelled because she never informed me of the deadline to submit forms, or decision from underwriters about a new roof they were forcing us to get on our home. I called a different agent after the frustration got too much with calling dozens of times, and leaving messages with never a response. And I mean never. The only time she called was when i asked the receptionist for her license number as I was planning on filing a complaint with the Maryland Insurance Administration. Which I recently have. The agents at that location I cannot comment on, but DO NOT use Michelle Turner as your agent or you will fall through the cracks and suffer the consequences.

Professional, friendly and knowledgeable. What more can I say?? The entire group works at…read moreanswering all your questions in a timely fashion and provides all the coverages necessary. We have been with them since the '90's and have always been delighted with their service.