I rarely leave reviews, but I am compelled to leave a review because of my terrible experience with Glendoveer Apartment/ Marathon Management during my moveout. My intent is to expose and share so others don't experience what we did and are prepared in advance. And, for this apartment to be held accountable and change their unjust practices. If I could leave a ZERO star rating I would, but one is the lowest.
It started during the move out inspection when the maintenance guy Alex was trying to nitpick and take a picture of every little thing, When I asked about why he was doing that he said " Don't worry you won't be charged for these things is just picture reference". After I moved out, I waited for the follow up letter for nearly two months to see if I was charged, it never came. Apparently, it was sent to the "wrong" address, I found that interesting considering how the collection letter came to the correct forwarding address I provided them. Basically, we were sent to collections before we even knew we were charged. The only way I realized we were charged was by logging in to the online portal I used to pay rent/bills.
I was charged $1490 in addition to the $500 from deposits, for a total of $1990. Charges included but are not limited to $1,382.44 for carpet replacement of the whole unit because there was a small penny sized stain in the living room, no other area of the carpet in the whole unit had any stain. I was charged $553 for Vinyl replace in the master bathroom for literally a tiny dot, that could have very well been there before I moved in. It was so tiny I never noticed it. I was charged $294 for fridge door (it was perfectly fine, I have pictures). I was charged $240 for apartment cleaning (the unit was completely clean, and empty went I left). I was charged $345 for painting the walls although when I signed the lease, I was told it would be a flat $250.
I tried to talk to the manager to get the cost reduced, she said she couldn't do nothing about it, so we called marathon management, after many attempts, we finally got a hold of them, We spoke with David Black. He was rude, stubborn, and non-understanding. After speaking with him for over an hour, providing him with picture evidence to dispute the unfair charges, he simply just dismiss our evidences. I tried to explain how much of a financial burden these unjust charges were on me and my family, as we just had a newborn and have many medical bills as well as income loss due to COVID. But he didn't seem to care. He didn't offer any solution at all; I couldn't believe the level of terrible customer service. I was forced to pay because they were threating to ruin my credit and I couldn't be approved for my apartment until this was paid off, and if I didn't do it I was going to miss out on my current apartment and put my family in bad position. This bill was an incredible burden on me and my family and has caused us great stress, I paid it off with my credit card and still am in debt as a result. I last thing I needed in these unstable times was more bills. I feel cheated, taken advantage of, mistreated and manipulated, especially considering how we were the perfect tenants. Always paid on time and never disturbed anyone. I do intend to take legal actions if you want to join a joint effort let me know.
As far as my experience living in the complex, it was just OK. Definitely, not the high end they try to brand themselves as. I pay similar rent in my current apartment which is way better with many more amenities (gyms, pet spa, club house, etc.). That area has high crime rate especially towards Burnside. sketchy people in the parking lot night looking through cars.
If you think I am exaggerating, I'll post pictures and let you decide for yourself. BTW I paid $120 for carpet cleaning out of pocket just to ensure we leave it clean. What makes the charges more ridiculous is the fact I only lived there for about 16 months. read more