Stay away from this place. This place is pure evil. They will diagnose and refer you without out…read moreany clinical help or cleaning. NO X-rays They will not clean your teeth

my daughter went in for simple cavity fill; the dentist went too deep and now she needs a root…read morecanal. i went in for cavity fill and the dentist cut my lip. I am in such pain with this deep cut on my lip

I went in for my normal cleaning and checkup. I should have known something would go wrong because…read morethe dentist that was there previously was no longer working there and as a customer I wasn't notified. The staff is very friendly and accommodating. They are so caring that they deserve 5 stars for their work. Other patients were in and out in 40 minutes so that was great. My review is based on the care that the doctor gives. I was in the room and had my cleaning cleaning done in approximately 39 minutes. No problem! So here is when it goes downhill. After my hygienist was done I sat and waited for the Doctor to come in. I waited and waited some almost an hour and twenty minutes. What a joke. I finally asked the hygienist to see when I would be seen. She came back and told me 10 to 15 minutes. I wasn't going to wait over almost 2 hours. I told her I wanted to go and I did. Never got a call to come back in for my checkup. Time to go to the VA

we went in for our appointment and it was canceled they tried to tell us it was our fault but their…read morethe ones that dropped the ball. they were supposed to to call me back and failed to do so type of customer services was unprofess as we had three staff members going after us and the manager too so that makes 4 people one staff member said i am not from this office then said have a good day too. really unprofessional environment and very unorganized. they lost 4 customers in one day

First visit to establish new relationship. Front office is kind, personable, and friendly. The…read moreoffice is professional and Dr McCabe was thorough, attentive, and engaging. Just x-rays this trip. We'll see how the first cleaning goes next visit...

Dr McCabe was thoughtfully thorough in his explanations for every dental procedure he performed on…read moreme. I've been to enough dentists in my lifetime to know that his techniques and chair side manners are amongst the best. His hygienist and even his office staff are equally adept! Highly recommended.

Amazing team! I used to have so much anxiety about the dentist, but this team makes me feel calm…read more They are also very patient with my 3 year old.

The doctor's top notch and all the staff are very kind, my only critique is not necessarily against…read morethem, but clinics across America. The fact is TVs are omnipresent, and instead of kids watching and learning from clinicians and staff, they tend to be distracted by screens which impedes their development.

I had a great experience. They told me all my issues and gave me a price. The price was very…read morereasonable. Very friendly and would highly recommend.

Horrible with kids. Like they don't want to deal with them. Then with adults they suck as well. My…read morewife got a cavity filled and they told her she would just have to bare the pain when she was getting the tooth drilled because they didn't put enough local. Then we left and she still felt discomfort ever since with the same tooth. Then we go back to have them finish the job and they charge us for it saying they filled the cavity but not the surface. They tried to give us medicated tooth paste when we didn't want to pay. Never coming back again. Had 4 more cavities to fill and going to pay cash money somewhere else. Update: 9/13 now i am paying to fix their work for what they did on my wife. $80. Thanks dr dental. I should sue you.

WARNING* for any customer considering coming to Dr. Brandon for braces. I would recommend looking…read moreelsewhere. I also attached a picture with my teeth before my first set of braces with Dr. Brandon. He corrected one k9 but failed to correct #11. Failed to correct second time. I've had braces done twice with Dr. Brandon to correct my teeth. Fast forward to now, my tooth (#11) still does NOT align with the rest of my teeth properly. I've since been seen by two other doctors who both refused to do any composite bonding or additional work because they stated this issue should have been corrected during the time I had braces/ he needs to be the one to correct the issue. Especially after going through treatment twice with Dr. Brandon. On May 20th, I went in for an evaluation and X-rays. Instead of taking accountability or offering to correct the issue, Dr. Brandon referred me out. I spoke with one of the locations I was referred to, explained my situation and they stated Dr. Brandon should be the one correcting this since it should have been addressed during my original treatments and they feel he's brushing me off. Very disappointing experience after spending years trusting him with my teeth. On top of all this speaking with Maricela Macumba was frustrating. She is rude, dismissive, and lacks basic customer service skills. It's honestly embarrassing that Dr. Brandon has someone like this representing his office and handling patients. After spending years and money with Dr. Brandon. I expected professionalism, accountability and respect. Not attitude and being brushed off. Instead of "Five Star Family Dental". I would have to give it a One Star.

Beware! Go elsewhere, someone reputable!…read more Where shall I begin! Dr.Brandon has completed ortho on myself, my daughter, 2x when he was with Stillwater Dental. RED FLAG #1 Prior to ortho he referred me out to have some teeth pulled before he can began ortho. Oddly enough the Dr. who he referred me to look at my file and was extremely surprised that Dr. Brandon was going to complete my ortho. He said, "Brandon is doing Ortho?" RED FLAG #2 After ortho completion where it surprisingly only took 6 months for an over crowded teeth.I accepted because I thought he knew what he was doing. But what I did not realize then is that adjusting my bottom jaw to sit in a way where it will not hit the top teeth is NOT NORMAL! Additionally, my bottom teeth, the left side sets high than the right! So I've also learned to smile, talk, etc with my left side jaw sitting higher since the ortho work of Dr. Brandon I believe this is why I get headaches!!!! Now, when it comes to my daughter, she recently wanted to fix a tooth we all thought was just naturally smaller and was considering composite bonding to fill the tooth to match the other side. After a few dental Dr's down Potranco Rd whom all concluded by x-rays and thorough examination that whomever completed ortho failed to properly bring down that tooth. They are surprise to learn even after two of attempts of ortho that something like should not have occurred;however, they state it's an easy fix. They all advised for her to go back to Dr. Brandon to resolve as they do not recommend composite bonding. Guess what, Dr. Brandon evaluates her, takes x-rays, and sends her off to speak about "billing". So with that in mind, he knows he is able to complete this job, right?!? Well, my daughter calls me to tell me they want to charge her for this correction. So Yes, I called and was extremely upset. I stated to the office manager Marcella(whom by the way is rude!! )that Dr. Brandon should do this correction as a courtesy, at no cost. After some back and fourth, she stated she'll rely the message. After a couple days we get a call that he REFUSES to work on her, and is referring her out!!!!! Apparently, he reevaluated this situation and deemed he is not capable in completing HIS correction! SERIOUSLY!!! All the other dental Dr stated it was an easy fix! I strongly believe Dr.(is he really)Brandon just does not want to take on this responsibility, especially at no cost! He should not be in ortho business. So beware, beware, beware.

Always have billing issues and lack of follow up. I overpay but receive no follow up on why and…read morespend time correcting it with them/my insurance. Update: They said my insurance didn't pay them enough, so I have to cover the difference, however according to my EOB, I should have a credit. This is unethical and will be reported to the Texas State Board of Dental Examiners.

My insurance covers everything and they told me at tye end trying to charge for things thst my…read moreinsurance does not cover wasting my time and the dentists would not recommend

I'm not your average gal. I LOOOOVE the dentist. I love my teeth and always look forward to my…read moredental visits. I'll do whatever it takes to preserve this smile. Being new-ish to San Antonio, it's been years (Yike!) since my last check up and cleaning and having settled in to our new home, it was time to select a practice near our home. There are so many options on Potranco and more dental offices pop up every 6 months or so as the community continues to grow. Schuchart popped up right at the entrance of my community, Arcadia Ridge. I can literally walk there in 10 mins. I'd seen this dental office on social media and love the aesthetic of the outside. The photos of the inside I've seen was just as impressive. The husband-wife team of dentists are young and family oriented. I knew I'd found my place! GETTING IN: scheduling an appointment was so easy. The gal I spoke to was very professional and friendly and we easily coordinated a date and time for my initial visit. I show up on the day of my visit very excited. Giddy, even. Let's get these teeth in tip-top shape! Check in was simple and I glance around the large waiting area. Portraits of the dentists and their child are framed and mounted on the wall, along with licenses and certificates. I love the ambiance, still smells brand new, lighting is comfortable and every surface is clean. There's what I can only guess is a child's play room, but I'm not 100% sure. THE TEAM: I have to say, the treatment team in back are awesome. Down to earth and really fun, actually. We shared quite a few laughs in conversation. The equipment is state of the art, so easy for my X-ray results and explanation of my dental health to be broken down simply for me on a screen. I required some repair and the doctor patched me up quick. Overall, I am very happy having trusted my gut with this new practice and I'm sure you can guess I can't wait for my next cleaning. Give them a try!

Beware and check your explanation of benefits FRAUDULENT DENTIST POCKETING MONEY. They will…read moreovercharge you and pocket the money. I visited in November and was charged upfront because they were unsure if my insurance would cover the services. I happily paid. My insurance did indeed cover the service except the oral exam and the insurance and dentist agreed to a contracted amount. The dentist refuses to honor the contracted amount and only offered a partial refund. Their reasoning is insurance didn't cover it anyways so we are going to charge you the full amount and not the contracted amount we agreed upon with your insurance. Stephanie was combative and said she would call me back for a refund in two weeks. I had to call back multiple times letting them know that insurance has paid them and they owe me a refund yet they only provided a partial. My dental insurance company called them as well to advise they should not be charging the full amount and should be charging the contract amount but they disagreed and refused to refund me. They continued arguing with the insurance as well. At this point my insurance is filing a complaint. This is unfortunate because I really liked the dentist but the fact that I called, my insurance company called, and they do not know how to bill properly is fraudulent. There are so many other great dentist in this area go to don't bother with this place. Look at their google reviews there are others that have complained about the same thing. Look at your explanation of benefits because this dentist is pocketing the money.

UPDATE! We took our son for a second opinion. Very mild gingivitis and NO cavities. We actually got…read moreto see the x-rays and photos. DO NOT TRUST POTRANCO FAMILY DENTIST! BEWARE! Today I took my son to the dental office for his bi-annual dental appointment. More or less as an experiment to see if they would provide him with the same diagnosis that was provided to my daughter and myself of "moderate to severe gingivitis." Low and behold, my theory was correct. They diagnose all their "new patients" with moderate to severe gingivitis. Once they diagnose the patient, they begin a scare tactic to get you to pay the money for a deep cleaning that isn't fully covered by your insurance and tell you that you need to buy this $40 mouthwash, that doesn't work and is cheaper on Amazon. Then they want you to return 3 months later for another cleaning that is not covered by your insurance. (But by some miracle, I skipped my 3 month cleaning, didn't use the mouthwash I bought, and just brushed my teeth, I no longer had any signs of gingivitis at my 6 month visit...) And if you refuse the deep cleaning, they don't bother to offer the regular cleaning covered by your insurance stating that "it's a liability for us to do so." Wouldn't you want to do something versus nothing? They did this to both my daughter and my son. So both of my children, who had "moderate to severe gingivitis" weren't even offered a regular cleaning? The diagnosis was made by the dental hygienist...not the dentist. Which, in case it is not known (because obviously this office doesn't know it) is illegal. The way I know this is because when my daughter was there, the dentist told her that she didn't have moderate to severe gingivitis and that they would keep "an eye on it". I will say, though, the dentists are kind individuals. They are good at what they do, and seem more honest than the hygienist that they employ. They were able to fix a cavity for my daughter on the spot that was causing her significant pain (but according to the hygienist all the pain was coming from her gums...my daughter is no longer in pain BTW...it was the cavity). This is the reason for a two star review. However, if you need a dentist, I would recommend finding one where the hygienist knows what he or she can or cannot do legally or one where the dentist does the cleaning and examines your teeth.

Wow! This is the type of dentist (medical professional) that you hope to receive. After moving to…read moreAmerica in the past two years I have had the unfortunate task of trying to replicate the relationship I had with my family dentist of 18+ years which is hard to do. Sam (Dr Saltzman) has a great manner and really cares. He has well trained professional dental assistants. I have to highly recommend this dentist and I can promise that you will leave feeling the same as I do. I NEVER write reviews but it is hard to find a good dentist these days that cares about you and is honest.

I chipped my tooth late last night and left message on WLD's answering machine, and sent a message…read morevery early this morning. I received a quick response with an 11 o'clock appointment! I was seen promptly by Claudia and Dr Rodriguez! Yo my amazement the pair made the necessary repairs and I was done within the hour!!! I've had only very compassionate and professional service by all the staff here!!! Love them!!

Dr. Nelson and his staff are all great. I've been a patient here since 2019. I've always had great…read morecustomer service and they always do their best to accommodate me. This is what taking care of your customers should look like.