I hadn't been to the dentist in a while and needed to find a new one. I received their mailer ad…read morewhen we moved, and the specials they had listed enticed me to look them up. Making the appointment was fast and easy. The text reminders for the appointment are very helpful. The ladies at the front desk were super friendly and provided excellent customer service. My dental hygienist was Crystal, and she was absolutely the most kind and very gentle. I loved how she explained everything to me in an easy way to understand. She was always checking on me to make sure I was doing okay throughout the procedure. The dentist (forgot his name) was very nice and thoroughly checked all my concerns. Everyone was extremely professional and caring. I would highly recommend this dental practice.

They are the friendliest group of professionals in town. I mentioned what a coward I was when it…read morecame to dentist visits and they took it very serious. They were patient with me, explained everything in detail prior to moving forward with doing anything to me and asked if I was okay with what they were going to do. They offered several treatment options and allowed me to decide what I was most comfortable with and they respected my decision. They weren't pushy, never made me feel uncomfortable, in fact they put me at ease about my whole treatment. I would definitely recommend them with hesitation and I'd definitely go back!

CDA is always so helpful with my last minute urgent requests! From dental procedures to retainer…read morereplacements, they do everything so quick and meticulously!

To start I'm 82 years old and have had many experiences with dental work throughout my life, some…read moregood, some okay and some bad. I have to say that my experience with Cosmetic Dental Associates-Alamo Ranch has been more than good, excellent is a better choice. From the people at the front desk to the dental assistants and the doctors they are all top notch. My front teeth had worn down and were in need of repair and I needed a bridge replacement. Dr. Moore and his team handled it all. Very professional and the finished product looks amazing. I didn't feel any pain whatsoever and they were always concerned with my comfort. They will be my go to dentist from now on.

WARNING* for any customer considering coming to Dr. Brandon for braces. I would recommend looking…read moreelsewhere. I also attached a picture with my teeth before my first set of braces with Dr. Brandon. He corrected one k9 but failed to correct #11. Failed to correct second time. I've had braces done twice with Dr. Brandon to correct my teeth. Fast forward to now, my tooth (#11) still does NOT align with the rest of my teeth properly. I've since been seen by two other doctors who both refused to do any composite bonding or additional work because they stated this issue should have been corrected during the time I had braces/ he needs to be the one to correct the issue. Especially after going through treatment twice with Dr. Brandon. On May 20th, I went in for an evaluation and X-rays. Instead of taking accountability or offering to correct the issue, Dr. Brandon referred me out. I spoke with one of the locations I was referred to, explained my situation and they stated Dr. Brandon should be the one correcting this since it should have been addressed during my original treatments and they feel he's brushing me off. Very disappointing experience after spending years trusting him with my teeth. On top of all this speaking with Maricela Macumba was frustrating. She is rude, dismissive, and lacks basic customer service skills. It's honestly embarrassing that Dr. Brandon has someone like this representing his office and handling patients. After spending years and money with Dr. Brandon. I expected professionalism, accountability and respect. Not attitude and being brushed off. Instead of "Five Star Family Dental". I would have to give it a One Star.

Beware! Go elsewhere, someone reputable!…read more Where shall I begin! Dr.Brandon has completed ortho on myself, my daughter, 2x when he was with Stillwater Dental. RED FLAG #1 Prior to ortho he referred me out to have some teeth pulled before he can began ortho. Oddly enough the Dr. who he referred me to look at my file and was extremely surprised that Dr. Brandon was going to complete my ortho. He said, "Brandon is doing Ortho?" RED FLAG #2 After ortho completion where it surprisingly only took 6 months for an over crowded teeth.I accepted because I thought he knew what he was doing. But what I did not realize then is that adjusting my bottom jaw to sit in a way where it will not hit the top teeth is NOT NORMAL! Additionally, my bottom teeth, the left side sets high than the right! So I've also learned to smile, talk, etc with my left side jaw sitting higher since the ortho work of Dr. Brandon I believe this is why I get headaches!!!! Now, when it comes to my daughter, she recently wanted to fix a tooth we all thought was just naturally smaller and was considering composite bonding to fill the tooth to match the other side. After a few dental Dr's down Potranco Rd whom all concluded by x-rays and thorough examination that whomever completed ortho failed to properly bring down that tooth. They are surprise to learn even after two of attempts of ortho that something like should not have occurred;however, they state it's an easy fix. They all advised for her to go back to Dr. Brandon to resolve as they do not recommend composite bonding. Guess what, Dr. Brandon evaluates her, takes x-rays, and sends her off to speak about "billing". So with that in mind, he knows he is able to complete this job, right?!? Well, my daughter calls me to tell me they want to charge her for this correction. So Yes, I called and was extremely upset. I stated to the office manager Marcella(whom by the way is rude!! )that Dr. Brandon should do this correction as a courtesy, at no cost. After some back and fourth, she stated she'll rely the message. After a couple days we get a call that he REFUSES to work on her, and is referring her out!!!!! Apparently, he reevaluated this situation and deemed he is not capable in completing HIS correction! SERIOUSLY!!! All the other dental Dr stated it was an easy fix! I strongly believe Dr.(is he really)Brandon just does not want to take on this responsibility, especially at no cost! He should not be in ortho business. So beware, beware, beware.

I have been going to Alamo Ranch Family Dentistry for about a year now and the service they provide…read moreis excellent. I've had some extensive dental work done and everything has gone perfectly. I also had some minor work done and even a whitening treatment and I am completely satisfied with it all. The hygienista are all very friendly and do their jobs well. I see Dr. Sarah and she is super professional. Maybe the most amazing thing I have found is that I have yet to wait even 5 minutes beyond my appointment time to be seated and for the work to begin. That is so helpful for a professional like me who doesn't have a lot of extra time to wait on scheduled appointments.

Not only have I been happy with every visit, but when I come in, they remember my kids they have…read moreseen, as well as their interests, and ask about how they are doing. Great customer service!

I have been going here for a few years now and every time I go there is a new dentist working here…read moreand the previous one is gone. I'm not sure why the turnover is so great here, possibly because this place is a chain? Not sure I will be returning. Seems like some of the staff aren't sure about things here. I won't go into detail but I don't feel confident in this office.

Slow service. I was notified that my appt was cancelled on Friday but they had availability the day…read moreprior. Showed up early and still waited over an hour an 15 minutes. The dentist and xray technician were in well before I was even introduced to the hygenist who said he was wrapping things up and it was going to be a while

The finance lady/office manager was inhospitable, disinterested, unpleasant and condescending.read more

Ive been coming to this office for years and never had an issue until recently. The most recent…read morework they've done in my teeth has only caused me more pain, when i bring these concerns to them they tell me "theres nothin wrong" turns out they didn't fully seal my cavity twice and did my fillings wrong so I had to continue to return and have free work done to correct their mistakes. Some doctors are rough when handling you, my recent doctor forcefully broke several strings of floss in my teeth after i was asking her to stop due to it being painful. This was a result of the bad fillings she did. Ive also had a horrible time scheduling with them lately, they tell me i'm on the schedule and give me a appt card with time and day, i come in, no appt scheduled. They fail to provide important info for future appts and receptionists have little patience.

Bianca did my cleaning today and everything about it was as easy & professional as it could be!…read moreOnly my second time here but every time has been pretty quick, great customer service and professional !

zero stars weren't allowed, please take your family elsewhere. They are constantly rotating through…read moredifferent dentists, so no continuity of care and DONT use their orthodontics - you will sign a contract and be stuck with them. they talk down to you, misquote prices and show no customer service or business skills. there are plenty of dentists/orthodontists in SA, find a good one!

Gies Family Dental is the best dentistry I've ever experienced. I've tried many others, and they…read morewere all horrible, especially the big corporate chains that rip you off, lie about what you need, and provide terrible service because they simply don't care about patients. Frustrated, I started searching for an independent dentist and discovered Gies. I've been a patient here for years now, and I can confidently say I trust Dr. Gies completely. Yes, it's a business, but he genuinely cares about his clients. He takes his time and doesn't make you feel like he's just rushing to get away from you. His staff is warm, welcoming, and always greets you with a smile. The office is consistently clean and well-organized. If you're looking for an honest, trustworthy dentist, look no further. I actually look forward to my routine cleanings, and I plan to keep coming here for the foreseeable future.

Dr. Gies seems like a great guy, and his staff are knowledgeable and accommodating; however, the…read morefilings I received broke out of my mouth within a couple days. While I received them, he seemed to have a hard time getting the compound to stay. It also seems he missed a broken tooth, because he recommended a get it filled also, but when the compound broke off and I went in to get it replaced, he said the tooth was actually broken in half and needed additional work. I have since started seeing a new dentist, who found the weak fillings and replaced them for me, and I've had no problems so far.

I went here for cleaning and the doctor was very kind and helpful. The doctor assistant was new for…read morehis job but he still did very good for his first time. Waiting wasn't very long too. Thank you tran dental!

I've been going here for years and thoroughly enjoy the service. My two sons enjoy their visits…read morewith Dr Tran.