Customer service here is top notch. I've gotten great work and fast turnaround on all my cleaning drop offs, including heirloom quality quilts. Great cleaners. read more

Marberry Cleaners and Launderers - Outside - Laundry Services Near Me - Saint Charles, Illinois

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I was anxious to receive the pants to my tux since I was promised them for the end of the day on the 26th of December and I needed to travel early on the 27th with them and I knew the holidays can mess up delivery times. When I received a text message from their automated system on Tuesday, Christmas Eve at 4:27 pm stating, "Your order is ready and available for pickup", I was pleasantly surprised. I checked with my "Smart Assistant" Alexa who said they would close at 7 pm, so I jumped in my car and headed to the Main St, St Charles location... only to find it closed. I was able to pick them up on Thursday, so it ended well, but I was a little frustrated that the messaging system cost me an extra trip. Then, on the evening of the 28th, getting ready for the wedding, I went to put the pants on, and discovered that the internal button that pulls the pants together behind the fly, was missing. I can not say for certain that it was there when I gave them the pants for cleaning, but I do know it was there the last time I wore the pants. It was the first time I used their services, so I confess I was a little frustrated. read more

SPECTACULAR, OVER-THE-MOON AWESOME Customer Service!!!! My son just received his new tuxedo for his music performances. It was received folded- each piece in plastic bags, so was in desperate need of being pressed. We had the pants hemmed; however getting it pressed just slipped our minds. We took it out of the closet this morning for his performance tonight, suddenly realizing we didn't have it pressed. Not being a patron of any local cleaner, I picked up the phone and called Marberry Cleaners in St. Charles. I spoke with Erica who was so receptive and accommodating on the telephone. She asked me to bring it over as soon as I could, and they would definitely get it in for me due to my urgent circumstance. When she saw where I lived, and that I had driven quite a way, she asked if they could press the three pieces while I waited. OMG...thank you!!! I thanked them 1000 times and I still feel it was not enough. Marberry Cleaners is amazing and I will forever be one of their customers. read more

My rating may change (up or down) after I get my clothes back but from a customer service standpoint they were excellent. Very helpful. Very friendly. Very eager to gain my business. Refreshing. read more

Had my wedding dress cleaned & preserved here. Amazing customer service! They asked me if I wanted anything special placed in the window box with my dress once it was preserved (invitation, flowers, etc). I choose to include my invite but didn't like the final look. They quickly fixed the look & ensured that the preservation process was still all set. Price was reasonable compared to other places I contacted. Would highly recommend! If you can, talk to Roberta, she's the sweetest! read more

I was pleased with the service until I noticed that one of the shirts I took in came back with a melted plastic spot where they had stuck the tag through. I've tried what I can to get the plastic out, to no avail. Seems like this is a common problem with dry cleaners...oh well. read more

I have had a horrible experience with this company's home delivery section. First, when I called and set up my account, I was told that a driver would be at my house on the Friday after my call. I was told to leave my clothes in a bag in my front porch. The Friday came, and when I got home the bag was still there. I needed some items to be returned on the following Tuesday for a trip out of town. I called to complain, and was told "sorry" and that someone would be over on Tuesday to collect my clothes. This didn't help me any because I needed them clean by Tuesday. Secondly, several weeks later this very same occurrence happened again. I called to complain again and was told "sorry". No offer for any discounts, or any additional compensation. I have never been the one who complains so I let it go. Then last week I placed a bag on my porch, and was expecting several items back. When I returned home, I observed my dry cleaning hanging on the front of my house on my flag pole! The wind was strong and a very strong storm was approaching my house. Thankfully I arrived just in time to get it in my house. I have requested that my clothes alway be placed on my door not my flag pole for the whole world to see my dry cleaning. If I had not returned home, I would have lost items in the wind/storm. Then I noticed the bag of dirty cleaning was still on my front step after the storm! Soaked! The driver was lazy and never even walked up to my front door! I called to complain the last and final time. I was told ....you guessed it..."sorry". No discount, nothing! I will never use this company again, and will tell all my friends and family to stay away! read more

I wish I could give a negative review but they won't let me. I dropped off 2 pairs of pants and a shirt to be repaired on 5/30. This was my first time here. The lady with an arm of tattoos had to be the most unconcerned about business. She seemed inconvieanced that I was there and even more so that I was a new customer. She told me the repairs would be expensive so I asked "what is expensive" she said $15 each. Hmmm ok the pants are $250 each to replace and shirt is $120 still sounds better to be repaired. I said "that was fine" she then said "it would be a week" ok I am here that will have to do. I got my ticket saying alterations on it and a pick up of 6/15. That is not a week I thought, owell clothes already dropped off and right down the street from home. 6/15 comes and I send my son to pick up my clothes. I had called first to make sure they were dfone and I questions why it was so cheap I was told " you must have got a good price" son brings home clothes and to my surprise they are pressed and cleaned but wait NO repairs were done. Really??? I waited 16 days to get my clothes repaired and all you did was dry clean them! I get mistakes happen so I go back and that lady was very nice and apologetic but could not give me a refund or get a hold of her manager. I was told the manager would call me in the morning about my refund, as I will now have to have my clothes repressed after repair, low and behold I have not heard from anyone. Do yourself a favor find another company for your dry cleaning and tailoring needs. This was my first time here and I was hesitant because of other reviews and I should have just kept my clothes after how rude the first lady was. read more