I've been a patient of Dr. Spillman for probably 20 years…read more He's always attentive, listens to me describe my symptoms and provides options for care. He's experienced and adept with his examination and procedures, is very gentle and personable. Highly recommend.

Dr. Spilman never asked what I went to his clinic and finished his cursory visit in 5-6 minutes…read more He asked me very few questions and when he did, he talked over my voice. He misdiagnosed the cause of my disequilibrium issue and wanted to me to return after 1 and 1/2 months for diagnostic work. I did not choose to suffer for 1 and 1/2 months and went elsewhere.

I went to Dr. Pomeroy for several years. He is a very caring doctor. However, he is no longer…read moreworking as a physician full-time. He retired from this practice in 2010. He may be working part-time somewhere else.

We've been going to SC EN&T Medical Group at 550 Water St. in Santa Cruz for several years for our…read moremother who will be 100 years old in just a few months. On April 14th I called because the tip of the hearing aid got stuck in my mother's ear. It usually takes 5-10 minutes for them to remove the piece. The hearing aid also needed a minor repair which also normally takes just 5-10 minutes. I called at 9:15 and left a message explaining the issue, but didn't receive a call back. I called again at 10:30 and the receptionist told me she would call us back. By 1:00 we hadn't heard from them so I had to take my mother to Sutter Urgent Care which took two hours. By the end of the day, we still had not heard from SC EN&T Medical Group. The next day, I took the hearing aid into the Water St. location for the repair. While I was trying to explain what needed to be done to one person, the receptionist who I talked to on the phone the previous day interrupted and claimed she tried to call us back. Well, we all know our cell phones provide a list of incoming and outgoing calls and none of the three phone numbers (mine, my sister's, or my mother's) shows a call from SC EN&T and no message was left. This review gets two stars only because the woman who helped me when I dropped off the hearing aid for repair (I think "Molly") was gracious, ready to listen, and it was ready to be picked up within an hour after I dropped it off. I understand the office is busy and people need to wait in line for service, but at the same time, consideration should be given when you know you have a 100 year-old client with a problem that can be fixed in 5-10 minutes. Instead, we had to go to Urgent Care where our mother was potentially exposed to sick people and falling asleep in the waiting room. I also do not appreciate being interrupted while I'm trying to explain a concern. Be respectful.

Where do I start. I…read morehave a referral for my kid. I received a call to schedule an appt. I specifically asked, working in medical background as a nurse, to check our insurance to confirm we are in network. She did, confirmed my insurance and then also confirmed they are in network. So.. 3 hours later, I receive a call letting me know that for my upcoming appt, my insurance is not in network and the office wanted to let me know. So I responded and said, that's strange as I specifically had your coworker who made the appt, check our insurance while I was on the phone. The lady said that she's the only one that checks insurance. After letting her know that I'm in the medical field and that's not how that works, and usually when a referral is sent the doctors office checks insurance before phoning the patient to schedule the appt and that I could've spent the last 3 hours looking for an alternative place for our serious issue we were benign seen the following day for. Horrible horrible horrible office with horrible staff. Delaying a pediatric patient the needed imaging to rule out cancer because of your incompetent staff. The 2nd lady that phone me to inform me they do not accept our insurance admitted the first last that phoned me needs more training. From reviews.. it seems the entire office does. You're here for the damn patients, remember that.

I was a witness to the lack of care I saw Dr.Keet give a patient. This happened years ago and we…read moretalk about this to this day. No greeting coming in to see patient and no greeting leaving the room. No eye contact whatsoever. No time for questions. Such lack of care.Incredible.

I have been a patient of Doctor Keet for 14 years . He is by far the most brightest , compassionate…read more, empathic caring human being I have had the honor to be his patient . He is not old school , he is on top of the latest medical information and technology . I could go on and on regarding the wonderful care I have received but it would be extensive . I have seen at least 30 doctors in my life and he is by far the best !

I have no idea who issued this person an MD, not an ENT. Maybe overseas? He seems to have zero ENT…read moreknowledge. My condition has progressed much worse due to his ineptness. I have a lifetime of complex ENT care.

Dr. Krause was so thorough with our appointment today. So kind, knowledgeable, explained his…read moreconcerns clearly, took the time during procedure and put a plan in play for medical treatment. Thank you so much. Karen

Dr. Wong has been my oncologist since 2015. He is a clear communicator, taking time to thoroughly…read morerespond to my questions, listening to my input, and explaining his perspectives. I've seen him roughly every 6-9 months since finishing chemo in 2016. The office personnel and medical staff are professional and efficient. I have always had a positive experience with Dr. Wong and the staff.

My GP discovered something that needed further review in my annual, standard blood tests. I was…read moresent to Dr Wong. I've been seeing him now every 3 to 4 months. Apparently, I have something that may turn into cancer and has to be watched. It involves having too much protein in my blood cells. He is kind, puts me at ease and explains everything carefully. He even flips around his computer screen to show me what he's reviewing and what it means. This is perfect for me because I'm all about the details. I feel fortunate to be in his care. His staff is always kind and helpful. It's always. A good experience.

Dr. John Owens is a GREAT Doctor who literally saved my babies life. He was absolutely critical and…read morewhen my son's blood oxygen level started to fall on the Friday afternoon before the official July 4th celebrations, Dr. Owens cancelled all his appointments for the day and drove my infant son and I directly to Stanford Children's Hospital. That night, I was nursing my son and his blood oxygen level dropped to below 40 percent and was a "Code Blue" he had to rushed to the ICU and he was operated on by Dr. Black the next morning or, as Dr. Black said, "He won't live unless we do the surgery right away," Thank God Dr. Owens listened to me and drove us to the hospital. I love Dr. Owens and his empathy, commitment and kindness to me will never be forgotten.

I was born with a hole in my heart. Dr Owens was my pediatric cardiologist when I was a child until…read moreI was a bit over 18. Unfortunately he didn't have an adult practice. I'm 43 now and have had a dozen cardiologists since then and I don't even remember any of their names. I have never had a cardiologist/Dr as genuine and trustworthy as he was. I always felt seen and heard and safe. He took his time and he offered good life advice as well. For a kid with a heart problem he was perfect. He always made my mom feel comforted when she was nervous about it all. He even came to the birth of my son to make sure we were okay. I've not seen him in many many years and tonight I looked him up to see if he was still around. I'm glad to see he is. I see online an office in WA and ID also. I saw him in San Jose and I know he lived near Santa Cruz with his daughters back then. Would love to see a picture! If you have a child who needs good care I trust Dr Owens with all my heart! I will forever be on the search for an adult cardiologist like him. I wish him the best.

Dr. Jack Watson has been my primary care physician for the past 10 year and I have been fortunate…read moreto have Dr. Watson as my Kaiser Physician. He is professional, honest, knowledgeable, and very caring and concerned about his patients. With Dr. Watson's medicare care, I have been able to maintain a healthy life while living here on the beautiful Monterey Bay coast. Thank you, Dr. Watson!

I went to Dr. Eaton for many years. He took the best care…read morefor me. Very caring and supporting of my complex health issue. Sorry, he is no longer at his old office. Moved to a clinic. Thank you Dr. Watson.