My new State Farm insurance agent, marc ingram , l highly recommend them. A very good experience.

i trust my state farm agent, marc ingram and his team fully. my experiences have been great so far.

I came into Marc's office on 02/09/2024 to sign beneficiary paperwork for my mother's life insurance policy. I asked if the payment could be sent via direct deposit and they said no, only check and because I had to leave the death certificate there, Marc said to have the check come to the office so I could pick up both at the same time. He said that the check should be there in a week. After a week passed, I called the office on 02/19/2024 to see what the progress was on processing the claim and no one picked up. I then called State Farm customer service who said that they did not have the forms, they had been waiting for me to send them. I told them that I went into the office on 02/09/2024 and signed them. They attempted to call Marc's office 3 times to see if and how the forms were sent and received no answer. Later that day I found out the office was closed for Presidents Day so I called again and left a message explaining what was going on. The next day, 02/20/2024, I did not receive a call back so I called and no one picked up. I tried again about an hour later and explained that customer service said that they had not received the forms and the girl in the office said "I don't know why they are saying that because we sent them but let me call them and call you right back". About 5 hours later she calls back and says that she spoke with State Farm who said they did receive the forms but they haven't processed them yet because theyre backed up and because the forms haven't been processed, customer service wont be able to see them on their end. While waiting for the claim to be processed, I also received the forms I signed in office and saw that there was an option for direct deposit so I explained that to the girl as well and asked since it is an option, can I just do direct deposit. She said no because I already signed to receive a check and if I switch to direct deposit it could generate a double payment. I called customer service back to see if they could expidite processing the claim since the girl in the office said that State Farm did receive the forms. State Farm stated that they DO NOT HAVE THE FORMS. They said no one from the office called that day about if the forms had been received or not. On 02/21/2024, I go into the office and explain that his office is saying that the forms had been sent and received at State Farm while State Farm is saying that they do not have the forms and Im caught in the middle so can he contact State Farm so we can get on one accord. Marc said he would not be calling anyone. He said that he sent the forms and State Farm told him that they had them so theres no reason to call. I explained again that State Farm said that they don't so a call needs to be made. He again said no because 'I sent the forms, State Farm is processing the claim and your check is on the way'. I said that I would call State Farm while I was in the office. Marc said that he doesn't know how I would do that because theres no number for life insurance (very rediciulous lie because how would an insurance company sell that insurance but not have a customer service number??). I said that Ive been speaking to them and started dialing and Marc tried to get me to stop. At this point Im angry and raise my voice because Marc is trying to get me to stop getting a resolution for something that Im coming to him to help me with. He says to come with him into his office while I make the call and he would get someone at State Farm via chat on his end. He laughs saying that I would be on hold for a long time waiting for someone to pick up (but according to him theres no number for life so wouldn't his question be who I was calling???). While I wait for a customer service agent, he says he has someone on his end. I get a customer service agent within 5 minutes and explain the issue. The customer service agent tells me that they just received the forms. So either while I was waiting for Marc to address me when I came into the office or when I was waiting for customer service to pick up, he sent the forms over to them. I told him that the customer service agent said they were just received and he said 'that's crazyyyyy, I sent them on 02/16/2024'. I asked why he sent them on 02/16/2024 when I came in on 02/09/2024 and he said that I did not come on 02/09/2024, I came on 02/16/2024. (The forms were signed and dated 02/09/2024). At that point, I had to collect myself and leave the office because Marc was not only lying to me, he was doing a bad job of lying. To lie to me like that while Im still processing my mothers passing is disgusting and low. I kept the agent on the phone and asked if direct deposit was possible, and they said it was always possible and I switched to that. I also changed my State Farm agent so Marc does not receive anymore of my business. Marc and his assistants lied on the State Farm name claiming that they had the forms knowing full and well they never sent them. read more

StateFarm!! Marc has been such a good agent, he make sure all my coverage are in place. read more

Marc Ingram - State Farm Insurance Agent - Front office - Home & Rental Insurance Near Me - Zebulon, North Carolina

Today, I just received took my insurance out with Marc Ingram State Farm after being with Nationwide for years. The reason I decided to change was because I had noticed by bill going up more and more without an explanation. I had been receiving mailers from Marc's office asking me to change over the last few years. When I called them to get some information the young lady I spoke with invited me in to look at the information. When I arrived I was greeted and offered by everyone in the office. They offered me a bottled water and we discussed the information. In 22 years of driving no one has ever explained my insurance to me where I actually knew what I was paying. Thank you for taking care of this lady guy! read more

I have been with State Farm for 6 years and the other day my wife was in an accident. At the seen we called Marc's office and explained what had happened. He calmed her down and explained how things would work for her and gave her next steps. When we arrived at the emergency room Marc was there waiting to check on us and to make sure he had answered all of the questions. Fortunately, she was not seriously injured but the car was a complete mess. About a week later he called us to let us know we had a check at is office for the amount of the car. All the years we have had insurance, which is about 30 years for us we have never had anyone take care of us like this. We have always seen the commercials and we would laugh when the agent would appear on the road or in the house. I told my wife I guess its true after all and we had a good laugh. If anyone is in the market for insurance I would say to call Marc and his team. read more

I saw an earlier review not favorable. I give a zero also in type. My experience is this: I have been a State Farm Life Insurance Customer for of a quarter of a century. My policy was coming up for renewal do to my age. I was faced with a substantial monthly increase. In choosing to give my local agent my business upon moving here I contacted Marc Ingrams office and spoke to him personally on a Friday morning about my goal. He told me he would contact me back at the end of that same day with the information I was looking for and to go over my options. I never heard from him that day. I contacted his office on Thursday of the following week since I hadn't heard from him again expressing the time frame I had been given to amend my policy. I left a verbal message with the receptionist explaining my situation and requested he call me. She assured me she would see to it he got the message. Another week went by and I contacted his office on the Friday of that week and spoke with the same receptionist. She stated he was on another line and I could leave a message with her to give him which I did, requesting for a 2nd time he call me. A third week came around and on that Thursday I called the office since I did not receive that return phone call either, leaving a message on their machine requesting a call. Stating that I left 2 prior messages requesting a call and that the original certainty I was given by Marc that he would get back to me that same original Friday never occurred. I never heard anything back from his office. To me, its a blatant display of non caring and not being too concerned about servicing a dedicated client who is only trying to retain his policy and continue to give State Farm their business. They surely let me know they could care less. So as so often in this Town of Zebulon, when you try to give local businesses YOUR business, they fail. So as as result of Marc Ingrams conduct of business I had to actually drive to Knightdale to give them mine. What a shame. read more

I would give 0 star but have to give at least one. After decades as a State Farm customer, I switched to another company thanks to Marc. I started with Marc when I moved to the area. From September to December 2015 my monthly payments for a car and umbrella policy varied from $0 to over a $100. When I received my homeowners policy, the house description was nowhere close to my house. Obviously no one from his office took the time to drive less than 2 miles to photograph my house. I cancelled my three policies as of January 5, 2016 which took multiple emails and faxes to accomplish. In March I had 3 months' worth of umbrella policy costs deducted from my checking account. Marc then claimed my policy was cancelled as of March 5, not January 5. I had to go through the North Carolina Department of Insurance to get a refund. I just received a refund August 2016 for half the amount. Roma from Marc's office claimed it was because I paid $0 the previous month but did not mention to the state insurance people I paid more than $100 the previous month. Anyway, I saved $200 per year by switching my homeowners policy (same coverage) so a good ending for me; my car insurance decreased as well for the same coverage. Just beware and know your policies and costs. read more