Lee Winters has always provided courteous, professional, and excellent service. He responds…read morepromptly to my emails and calls. Though obviously a busy man, he has never been impatient or short with me no matter how many questions I ask. The automated emails are not just marketing but actually provide good information and reminders. The year end review email read: "Everyone needs to do an insurance review to make sure they're not missing pieces of protection that could save their bacon." The review email provided a list of life changes that can mean an insurance change is needed. Very helpful! I have and will recommended Lee to others.

I've had a very positive experience with Lee Winters and Erie Insurance. Lee is always available…read moreand promptly replies to any questions related to my renter's or auto insurance.

Thank you Rodney Vance for explaining all my coverage. My options and the situations that put the…read moredifferent scenarios in perspective. It was a pleasure and getting MORE coverage for LESS was the cherry on top of that sweet cake,

I spoke with Rodney on Friday about moving insurance carriers. He quoted me for auto which was…read moregonna save me about $75 a month. He called the next Wednesday to confirm the auto and home policies. He ended up saving me even more on my auto and brought my premiums for my home down. Call them! You will be glad you did!

Not this specific agent but with how they scam you and get you into how they want to do the claim…read more I called from water flooding through my ceiling on the first floor, I talk to Karen who is reading to me very quickly but I catch 2 words in her sentence, "probably" and "maybe" I said to her probably doesn't cut it with me, anyway she tells me we're gonna send you an email that explains everything, but what they do is she then transferred me to another guy who gave me some info saying we'll take care of it then he transfers me to my claims guy, but I've been on the phone for 45 minutes straight, then when I tell the claim adjuster I had a plumber there to fix the issue, as well as a water restoration person who explained what is best and what they will do, now 35 minutes earlier Karen said we'll give you info in an email but my mind has not had a moment to stop and think as I've been going from person to person on the same call for over an hour, my agent is lining me up so he can get me to do exactly what is best and cheapest for State Farm, they do not care about their customers only what's best for State Farm. So he led me into a restoration company that he wanted so he could do it all cheaper (me I don't want cheaper this is our home and I want it top level great) not once did the claim guy let me know I had options to get my own people and own bids, but this is the part they SCAM us on, they gave me info in an email an hour ago but I've been on the phone the whole time listening to him not checking that I have options and that's exactly how they want it, they do not care about me or the quality fix of my home, just pull the shade over my eyes deflecting me for an hour plus while this dirty rat gets me to do it all his way. I had just moved to a new state, bought our new home 2 weeks earlier and said to myself State Farm has gotta be good, nope they showed they're all company people not for the customers. Weee finishing with this bs and gonna pay out of pocket to fix this right, safely (water equals possible mold) and switch back to our last company Triple A home & auto, we were with them for 20 years treated like we mattered and they cared about us, exact opposite with state farme. I urge nobody to buy insurance from them, total scammer is this guy, I will post the claim agents name after our home has them out of here. Oh and next thing, dirty water on our leather couch, he said sorry probably won't be able to cover, we asked him to help us get a hotel for 4-5 nights due to the loud blowers upstairs and downstairs, he immediately said no, then the water restoration company comes and instead of having their own generator, they're pulling a lot of power from here 24/7 for 5 days straight and this is ALL for us to pay for. I bet money on it with triple A they would have said no problem Mike well take a look at the couch and let ya know, also triple A would've at least offered 3 nights worth of a hotel, that's their standard platinum membership treatment

Colin Tierney went above and beyond the call of duty for us. We were looking for a homeowners…read morepolicy for a property at the coast which required that he do more than the "typical" insurance quote. He researched all of the issues for us, explained what each component /category was for and how the different amounts of coverage for each category would change the monthly premium that we'd pay. Colin followed up with us later after we had a chance to think about all of the information . . . I highly recommend Danny Newton State Farm Agency . . . and especially the service provided by Colin Tierney!

This is a great insurance company. I have had my auto insurance through this company for years…read more My rates are very affordable and MUCH cheaper than the previous company I used. I liked them so much that I had them arrange my mortgage insurance a couple of years ago as well. Just recently, I added life insurance policies for both me and my husband. Pretty soon they will have my whole life (just insurance speaking of course...lol) in their hands. Everyone I have spoken with there has been so friendly and I've never received a voice mail when calling. They always answer and very willing to help with whatever my need is at that time. Great company and wonderful people.

I'm very impressed by the honesty and sincerity shown to its customers from this insurance company,…read morewhether the people are living in the area, or who are looking forward towards living there. I hope to come to Raleigh because the area is very nice and that the people are friendly. I wish i had mountains in my neighborhood, like the ones in Carolina. Have a nice day! And though i wasn't born yesterday, i am proud of their longevity to the community they serve.

I was with Bonnie for over 18 year and State Farm overall for nearly 25. I made a major move and…read morehad to cancel. Never had a single problem with The service - always timely and proactive. Would do business with Bonnie and her team again without question!

I am very pleased with the service I have received as a customer of Bonnie Byrne State Farm. I have…read morealways gotten good service from her employees. I am leaving this review because of the professionalism of Joe.,He explained my situation to me clearly and followed up with answers to the questions that I had. I would recommend them to everyone.

I have worked with this agent for several years and Brittany Monsour and the other agents have…read morealways been supportive and responsive. Most recently, I had filed a claim with a vendor's insurance, which had been unresponsive. One of the agents at State Farm, Aly, helped me by following up with the other company, when that company had been unresponsive. This was something that Brittany Monsour's office did not have to do, but this extra step showed me their commitment to customer service and helped to resolve the claim in a timely manner.

State Farm has been a wonderful company to work with, but this agent and their office have not…read morebeen. This State Farm office is unprofessional and unresponsive. I have written via email to Brittany M. that I would like to cancel my policy. Two days without a response later, I call the office and spoke with Maria. Maria states she has a note there about my request, however no one responded to my email or reached out to me. Maria states she will send me an email that I need to e-sign. I advised I need to cancel for Jan 31, as I have a new policy with another company starting this date. By the end of the day, I received no email. I sent Brittany another email. No response. On Google, it states they are open Saturdays until 2 PM. When I call, I am forwarded to an 800- line that cannot assist. Instead, I will be auto charged Monday for a month of State Farm even though I have made it very clear I have another policy beginning, and have made every effort to cancel. It's funny, because they sure will respond within moments of requesting a quote, and hound you to purchase life insurance. Unprofessional and terrible service. They pride themselves on providing excellent service as a local office, but ignore you unless you're a new client or purchasing a new product. Would not recommend.

My husband and I get all of our insurance (home, auto, health, etc) through Carolina Insurance…read moreGroup. You WILL NOT find better rates from another agent! Toward the end of last year when we had to add our new baby boy to our health insurance, we went straight to Ray, knowing he would give us options with the best rates and coverage, and he indeed, delivered. If you're like us, you're probably paying for Homeowner's Insurance throughout the year via an additional amount on your mortgage, which is put into Escrow. Again, like us, you enjoy the convenience of allowing the mortgage company to pay the insurance from this Escrow account, so you don't have to think about yet another large bill (hello, property taxes) every year. If this sounds like you, CALL CAROLINA INSURANCE GROUP, because you're probably overpaying! We have the same coverage we've always had, but after asking Ray to price some Homeowner's Insurance for us, we're paying $800 LESS per year! We still don't have to worry about an extra bill, since it's built into our mortgage payment, but we're now paying less on that bill every month (without even refinancing)! You owe it to yourself and your family to make sure you're not overpaying on your insurance. Think about what you could do with that extra cash each month!

Ray has always helped me by finding the company that works best for my budget and needs. My…read morecurrent insurance company, Travelers, did an awesome and thorough job with both my car and house damage. Very quick turn-around and very professional!

Impossible to get a response from these people about what should be simple questions regarding…read morepolicies they manage for you. Incredibly frustrating dealing with them - you contact 1 person and get a response from a different person sometimes weeks later. Unacceptable way to do business, especially as an insurance broker.

I love that it is personable, local, and all my interaction has been great - helps me understand…read morewhat is going on with my insurance and I'm never bugged about anything new or pursued to get more than what I need. It's just nice to know that a phone is answered by a person, and if not, messages are promptly returned - there are little touches like birthday calls and things like that just make it feel like an extension of my home rather than some nameless corporation.