With a new job and a change of dental insurance I was in the market for a new dentist office when I…read morecame across Batavia Family Dental, on the list of providers. I am very happy with how things worked out, and I would highly recommend then to anyone looking for a good place to go. The first positive is ease of scheduling. As a new patient, I was able to get an appointment scheduled in just a few weeks. At past places, it has always seemed like it can take 6 months to get an appointment scheduled at a "good time." As a teacher I don't like taking time off for appointments, so I try to go 3:30 or later and those are always booked, here it was easy to get an appt relatively soon. The staff was very friendly. The hygienist who cleaned my teeth was very personable, she talked and was friendly, but didn't go overboard. Sometimes I find the hygienist gets too talkative when they have the tools in your mouth and it is a pain to talk, didn't find that here. They didn't suggest all sorts of work and things that needed to be done. My teeth aren't perfect. But I brush twice a day and try to floss most days a week and I feel that I have pretty good oral health. But some of the places i've gone seem to always suggest lots of different things I should have done, and I'm never very certain on if it needs to be done or if they just want to make money, but I didn't see that here. Overall, I am definitely not someone who loves going to the dentist, but the people at Batavia Family Dental made it an overall good experience.

Dr. Steve and his staff are friendly and professional. They make what could be considered an…read moreunpleasant experience tolerable if not enjoyable. They are open late in the day which makes appointments doable without taking time off from work. My family of six have been patients here for the last four years and I would highly recommend them to anyone looking for a new Dentist.

my dental hygienist was the best experience I have ever had at the dentist!! I always hate going…read moreshe taught me all about how to take care of my teeth and truly now I understand the "why" behind protocol! thank you again see you in 6 months !! I'll be using my water pic and electric toothbrush!!

From the owner: Dental Cleanings & Prevention Cosmetic Dentistry…read morePeriodontal Disease Dental Restorations Family Dentistry Invisalign Teeth Whitening Dental Implants Dental Emergencies

Been going here for years. Great and friendly staff. Never had a problem with cleanings or any…read moredental work done. Greeted by the desk when you come in. Dr Russ is a great dentist and I enjoy going to him! It's in an old house that is in great shape.

From the owner: Our vision is to brighten smiles everyday with the utmost integrity, by creating an ever-evolving…read morepractice, delivering the highest quality modern dental care to all of our patients. We expect, every day, as a team of compassionate professionals, to earn the loyalty and trust of our patients, who will in turn appreciate our valuable time. We intend to be at the forefront of dental technology, to educate our patients as to the choices of care available to them and how that care can impact their overall health in a positive way.

Dentist and the Assistant are very friendly but the Office manager is not. Angry with me for…read morechanging Dentist because they are out of network, the end of my sons son's visit today she told me to have a good day and i could leave now. Cutting me off when asking about making the next 6 month appointment for my son. This isn't the first time she was passive aggressive, rude and condescending. Good thing An appointment wasnt made.

This is the best dentist anyone in my family has ever been to. They helped my sister out on…read moreChristmas Day! They have a real interest in their customers and keep up to date with journals, research, and equipment so you know you're getting the best care. Even my family out of state will schedule appointments while they are in the area. On top of all that, their prices are reasonable even without insurance. You have no reason to go anywhere else.

5 stars Top notch staff! Thank you April and Dr Gregor for making me feel comfortable and taking…read morecare of my issues today!

Horrible, I had a problem with my tooth. Went back many times and suffered much pain for many…read moremonths. Worked on me without being numbed up from the novacaine. More than once! I ended up going to another dentist and they did a root canal due to the root being dead. The other dentist had no trouble numbing me up! None! No excuse working on someone without being numbed up. No excuse trying to fix the problem three times when you can't. If you can't figure out what the problem is or how to fix it call a dentist with more experience and ask. I don't recommend this dentist for dental work. Horrible!!!

My husband has a lesion on his gum, and he has to see an oral surgeon to have it looked at and…read morebiopsied. We chose aspen dental because there are no other oral surgeons in Batavia NY. I called to make the appt., told them our dentist was referring and for what. They got him right in with in days. I wasn't there, because I had to work... They took x ray after x ray, did an oral exam, charged him $200 of a $600 bill, which is well above my copay through BCBS (ILLEGAL), and then scheduled the appt for the oral surgeon, who ONLY COMES IN ONCE A MONTH. My husband asked a few times why all these X-rays were necessary, he already HAS A DENTIST that does all this stuff... they said they couldn't see him without establishing him as a patient. He wasn't there to be a dental patient.... He was there to consult with an oral surgeon, who never even showed up because he wasn't in the building! Needless to say, my husband wasted an hour there, was subjected to unnecessary radiation, overcharged for unnecessary treatment, knows nothing more than he did before he went, and won't be going back. I'll be calling my insurance and credit card company tomorrow. What a SCAM.

Watch your wallet!! I went in for an extraction for a tooth ache, and an oral surgeon was scheduled…read moreinstead of a general dentist. Difference you ask? $330.00 per tooth is the difference. I had the same 2 tooth pulled 2 years ago on the other side of my mouth and it only cost $70.00 each. I was charged $800.00 for two teeth this time because they scheduled the wrong type of dentist. It took longer to numb the tooth than it did for him to pull it! And then they tried to talk their way out of it with medical mumbo-jumbo. So after 2 days and 3 people calling me, with excuses, I lose.