I would give zero stars if I could. I had service in July 2025 and want to make sure no one calls…read morethis company for service for two reasons... Overcharging and up charging: Having me pay $500 for one pound of freon/refrigerant that was released into the air because the service member did not check for leaks prior to putting the refrigerant in. They tried to also push for a service contract after all of this. Charging me for a capacitor at $495 and when I looked online the cost was only supposed to be $30 at the most. 2nd reason: They don't stand by there product or contract. One month and my HVAC failed. I could have sunk $1000 into a new unit. Buyer beware. Don't trust this company. Bunch of scammers if you ask me. Next report is to the Better Business Bureau. In summary, this company is not honest and will steal your money. On a side note, don't say that I didn't have a service call with your company because the reviews show. I wish I would have looked into this in depth before calling Service Today.

Absolutely horrible customer service!…read more Was told by dispatch that they would be out between 4:00 and 8:00 p.m. Received a call at almost 6:30 directly from the tech who said he wouldn't be able to make it. Asked if he could come between 9:00 and 9:30 the next morning. I said that was no problem. He specifically told me he would contact "dispatch" and have everything updated. The next morning, I received one of their generic texts from "dispatch" about them arriving "at some point." I texted back around 9:25am and they said that the memo on my account says after 4:00p. I told them that was the day before! They said they had no idea the tech contacted me directly, and acted like it was my fault because they don't know about personal communications from the techs. And that was pretty much the end of it. So I called another plumber to come out.

We have not yet decided to use them for a new HVAC install. However, I was very impressed with the…read moreprofessionalism, timeliness, and care that Brendan took to show me and explain to me what we were talking about. He called to offer to come early for our appointment for a free estimate on a new system; he explained my options, as well as went over all the labor and particulars that were included in the price quoted. We have even been offered a temporary window a/c unit, as our a/c has gone up during the hottest week of 2018. Very impressed, and have already recommended them to a coworker.

I had an outstanding technician (Alan) come to my home on 11/5/25 to service my furnace (propane)…read morewhich was down since Saturday 11/1. He understood what the problem was contributing to the furnace not igniting to provide heat. After a light disassemble of some of the electronics including cleaning and part(s) replacement as well as some adjustments. The furnace fired up and heat was provided to my home. Thank you Comfort Plus.

Gas Furnace Install-Rude and unprofessional crew, including owner Brandon. They created a major oil…read morespill under the house, said they'd clean it up but never did until months later after numerous requests threats of legal repercussions. Then there was complications with the furnace that was unsafe for use during winter weather. Months went by again with numerous requests to fix the problem with no return phone calls, until again threats of legal repercussions were made. Since then Brandon continues to make false promises of correcting his installation error, setting up appt dates, and then not appearing to complete the job. It's clear that he is waiting for his installation warranty to expire after getting your money! Unprofessional ass! Steer clear! Shoddy work, doesn't care about how he leaves your house a mess after install, doesn't take the time to answer service calls on HIS work, makes false promises on service appt dates, and lies/places blame on others for his mistakes.

After a searing weekend, the air conditioning companies were busy servicing many failed systems. On…read morea Thursday afternoon in mid-July, with two weeks of guests expected to arrive on Saturday, and more 90+ degree weather expected, we needed help and an assessment of why our 12 year old system was blowing warm and hot air into our house.We decided to try Choptank Heating and Air because it is located nearby in Preston. Expecting either a long wait for service or the bad news of having to replace our air conditioner, we were delighted to have Brandon stop over within 30 minutes of our call, diagnose and replace a failed capacitor, and head on his way within 15 minutes. There was no sticker shock-- his price and honesty will have us returning to him for regular service and telling our friends about him. In fact, he will be heading over later to give a "second opinion" to a friend who has just bought her first home and who has been told she needs a new air conditioner for $8,000. Even paying for a Choptank service call should be money well spent.

They did an excellent job installing our new AC system and had us back to cooling in no time…read more I highly recommend them!

Last week our home warranty service had Chesapeake Comfort check our non-working AC in Ocean Pines,…read moreMD. They sent a personable technician out, he diagnosed the problem in about 5 minutes, quickly replaced a capacitor and made sure the system was cooling before he left - just in time for the heat wave. We were quite happy!

Great service and staff. We had a frozen pipe issue and they came out within the hour and fixed…read morethe issue. Awesome job!

I had a problem with an installation that was covered by warranty and was so disappointed by the…read moreservice by the company. I was without my air conditioner for almost a month this summer and some one on the phone told me that part to repair it was on the truck and they would be getting to me at sometime. Now in September this unit is still has not been returned to a fully functioning system even though I have paid in full for their services

It's been a few years now since I started using Airworks HVAC, and things are still great! I still…read moreget an answer when I call and I still get the same great service that I got the first time at a great price. Keep up the good work, Chad!

Chad the owner is very reliable. Have used them on service calls and hvac replacement. The cost…read morewas very reasonable and didn't even charge for a Sunday appt that took him 2hr to drive to OC due to traffic. Communication was great and he was a pleasure to work with. Offered a payment plan through citizen bank I believe. 0% for 3 months. And there were other terms that I do not remember but several plans.

I have not experienced a more unpleasant and unprofessional company in my entire life. I will never…read morepurchase a home that aero is the supplier. They changed my meter for a new propane meter, we reported a gas smell, the tech came back out to state the initial tech did not secure the meter properly and that he was a novice. They also charged me 89.99 for the service call. They also can never tell you when a tech is coming to turn on the meter. The reps that answer the phone are untrained on simply giving billing explanation. We lived here for the first 2 years and did not get a consistent bill. They do not offer installment plans. Request non refundable deposits and are not govern by the state or federal government for rules and regulations!

From start to finish, Aero Energy was great to work with! They responded quickly to my request, had…read morepricing for me that was fair to the market, explained propane to me, and completed the work on time! Highly recommend!

Thid heating and air conditioning company is excellent. On 2 visits so far they could have stung me…read morewith a large bill but surprisingly only corrected a small problem. The technicians went over the issues with me before they left. They were very detailed in their explanation and asked if I had any questions.. I recommend them highly.. Prompt professional and reasonable..

Bad service. Install of new unit not wired properly at unit. Would never cut off heat or cool…read more They replace mother board , and wanted to do again a 2nd time within months saying bad board. Never return requests to call and explain. So we called another lical service person who found the issue immediately. Fixed the wiring at unit and all is working properly finally. Dont recommend Velocity. Bad customer service and installers.

I have been a loyal 19 year customer with annual maintenance every one of those years. I LOVE…read moreCarrier equipment as I designed my own system layout as far as damper and trunkine placement. Previous management completed the job with spectacular results. I have a top-line Infinity gas back-up furnace, 5 dampers for a single unit system with 4 zones on two floors for a 3300 sq. ft. home. (I cleared drywall space in the basement ceiling to facilitate two trunk lines parallelling the I-Beam in the basement; some ducks up, some down). I have reviewed Coastal Comfort extremely well up to the replacement of my outdoor heat pump three years ago. After all these years of my many positive experiences with Coastal, especially regarding the 'non-management' front office staff and the highly qualified technicians that I've grown to love, I can tell you that this company has changed to the negative.... after the transition from the now-owner's father- Kevin Coleman. There's such an emphasis on growth ambitions, market share, profitability.... General and Service Managers have been hired that are nothing more than confrontational and abrasive in their communication styles if anything doesn't go as expected for them.. A total inability to listen----and it's supported by the now second-generation owner!! LOL Bottom line ---Bryant equipment is EXACTLY the same as Carrier. I was told this by the distributor they purchase all their equipment from! The equivelant of Carrier's Infinity furnace that I own and love is Bryant's 'Evolution'. It's just another brand running down the same assembly lines in the Carrier Global manufacturing plant! Do your own research for a local dealer of your choice, whether it's Carrier or Bryant!~ Sometimes a smaller company is much preferrred verses one that doesn't exerecise basic customer communication skills on a managerial level or truly listen to a customer when ther is an issue. Here's a takeaway----Call Coastal Comfort , or when they call you, they always recite the disclaimer statement of "You're on a recorded line" Who cares!! It's a partial intimidation tactic that they actually spend a lot of valuable minutes on to review hundreds of calls instead of a fucus on customer satisfaction issues. It's almost humurous thinking about all the wasted minutes when more productive time utilization can allow the business to prosper more effectively.

Coastal Comfort and its staff provide truly EXCELLENT service! Coastal Comfort has serviced my…read moreheating and air system for the past 10 years. All the technicians are reliable, knowledgeable, efficient, and courteous. They take great care to do the job right the first time, and make a point of working cleanly. One gentleman even came out on a rainy Saturday night without complaint. Coastal Comfort services Carrier which, in my experience, has been a quality product. Coastal Comfort recently installed a new system for me, after the old one finally died. I was never pressured by sales staff into purchasing the new system, and was provided a range of price options as to a replacement system, when it became clear that was the best course. I recommend Coastal Comfort most highly.