We had a toilet leaking water. I called Sussex Plumbing and they called back within a few hours…read more Every aspect of the Sussex Plumbing experience was outstanding. We were able to schedule an appointment a few weeks out. Tony (owner) showed up on time and quickly diagnosed the problem, explained the cause, did the repair, and answered all my questions. I will use them for all future plumbing work!

I cannot say enough good things about Tony and his wife. We had a Naviant tankless water heater…read moreinstalled and the service was top notch from beginning to end - and the pricing was better than anywhere else I called. The best part is that when a part on the water heater was found to be faulty, Tony had someone out to replace it as soon as it was available, at no cost. Even better, is that I know I can call or text Tony anytime I have a plumbing concern or problem and he will respond right away- offering free advice and expertise if that's all that's needed, or coming out to take care of something that needs to be looked at. I know that he has our best interests at heart and would never take advantage of us.

I concur with other reviewers that state how poor the communication is. We were told replacement…read morepart(s) would be in on Monday, 12/8/25. After reaching out to them several times this week, we have not heard back from them about scheduling the repair to our fireplace. Updated review: We were able to work out a compromise and understand the breakdown in communication. Thank you, Danielle, for taking responsibility - you compliment Brandon and we appreciate your hard work.

Owner can't keep a commitment. Cannot be trusted, NO followup. First visit, "all three heat pumps…read moremust be replaced".....they were fine all winter..... Requested a quote...."Crickets". Called back 3x, owner cannot be reached. Stay away. Found much better reliable service. 'zero".

$8,000+ later and we still don't have a working fix…read more We called Liberty Pure for a tripping well pump and somehow ended up paying thousands for work that didn't solve the problem. The owner even told my husband we were never charged for the first visit--interesting, considering we handed over $200 cash. Three visits later, they replaced parts that weren't broken and installed what was essentially a temporary wire instead of an actual repair. After all that, we were told the owner would "take care of us." He never followed up. When we reached out, the solution was simple: pay another $3,000+. The highlight was the third visit, when the technicians tried to leave without confirming anything worked. I stopped them, tripped the pump immediately, and only then did the tech admit he hadn't checked the wiring--because it requires a "specific tool," which he had the entire time. At this point, it feels less like troubleshooting and more like expensive guesswork. If you're looking to spend a lot of money without actually fixing your problem, this is your place. Otherwise, I'd strongly suggest finding someone who diagnoses before replacing parts.

Hanna our tech was amazing. arrived on time went straight to the heart of our issues. Highly…read morerecommended for service and overall workmanship and great attitude.

The guys arrived exactly when they were supposed to arrive. Such nice people! They kept the work…read morearea clean when they left for the day. When they came back the second day, I had a family emergency and had to leave at lunchtime and didn't get home until after they were gone. They locked up for me, and again, everything was back where it belonged and all trash was taken away. I am very happy with the seamless change in my old system to the new one. "

Had great initial experience with their plumbing division (Andrew was great!), so much so that we…read morepre-paid for a full year of their "membership" plan. The next week, our HVAC unit went up in the middle of a heat wave. The tech came out after a couple days and promised quotes on all options within hours...and never sent anything -- not even after 3 days and several calls to their office. The receptionist acts friendly but can't answer questions and never has anyone at hand to help, and despite her promises, the managers and techs never call back. When I inquired about a **prorated** refund for the "membership" -- because they are entirely non-responsive to customers' calls -- the manager once again never returned our call.

This is the 3rd time I've called Paradise Plumbing for various problems. We are always pleased with…read moretheir work. We had Chris & Isaac here today & they were great. They are very efficient & clean up after they are done. Good job!

Paradise Plumbing has done several jobs for me. I cannot say enough good about the work they do…read more Mike (owner) is always available and provides patient and excellent mentorship to his crew. I would not hesitate to recommend them for any plumbing work that you need to have done.

I was worried that my propane was getting too low during unprecedented arctic temperatures. Even…read morethough I knew my propane readings were being monitored, I called the Middletown Office about 4 times. I was told I was on the delivery list, but since there were a number of emergencies, my propane delivery was delayed. Everyone I spoke with at the Middletown office was so nice and reassuring that I wouldn't run out of propane, and told me how many days of propane I had left in our 500 gallon tank. I really appreciated their kindness, patience, and knowledge. I feel very secure having Schagrin Propane.

I've had SchagrinGas for all my heating and cooling needs for 35 years, and through all my dealings…read morewith them they've been honest and reasonably priced. I had a particularly good service call yesterday with Carlo from the Middletown office. He was prompt, explained everything he was doing and why, and displayed a consistently positive attitude. He's a true professional and an asset to your team!

Called Charles Moon Plumbing because i needed a new sump pump. Moon came on time performed the work…read moreand all is good.I heartily recommend Charles Moon Plumbing. They are professional, polite and most importantly, competent.

I have used Nathan/Charles Moon Plumbing for years. Do not go by any old reviews on Yelp. Nathan…read moreknows his stuff. He has never ever failed to find and fix a problem quickly and efficiently. He even saved me from a really bad problem on Thanksgiving day. His rates are reasonable and most of all he is completely trustworthy. I have recommended him many times and all have been very happy with his work.

I was amazed how fast they responded. I said it was a Mr Cool system they didn't hang up like at…read moreleast 7 other companies had. It has been working for 6 months now. great family owned company.

If you call, it will be fixed. Not over charged. Friendly! Helpful and will take care of you.read more

Great service. Professional technician. My new HVAC team…read more Everyone from office personnel to the technicians was handled professionally.

very expensive and we had what they said would cost $8000…read moredone with $1250 in our expenditures... and their price did not include a new water pump!

Mike the fireplace guy did work for us. He was excellent. Punctual, efficient... price goo too.​read more

When the doorbell rang this morning before 7:45am, I was very surprised to see Mike at the door…read more There was no reminder call, text, or email of this service call. They came in and rearranged the logs and suggested we purchase a new fan since the one we had was not working. We were told we would be charged $300-$350 for the fan, even though this part is much more affordable online. We were also told it would be $250 for him just showing up. When my partner asked if he took credit, he said yes and that the total would be $500. For less than 20 minutes of work, this really seemed like extreme price gouging. When my partner checked our account we were charged $600. My partner immediately called Mike to inquire about this undisclosed price change, Mike apologized and said he would refund $100. However, not even 2 minutes had past when Mike called back to argue that it should be $600 and not $500. His poor math at check out should not be at my detriment. We have many cameras in the house and $500 was heard clearly as the total. A text argument then began. Mike stated that if we needed the $100 so badly he would refund it because he didn't want us to not be able to eat for the week. I found this to be very rude and condescending. No, $100 is not a lot of money these days, but it is the principal. We will never recommend anyone call this man for service. He most definitely takes advantage of people.