We thought we were making a smart purchase by going through Lowes, it was convenient and we thought, due to the size of a company such as Lowes that it would be very efficient and quick. Boy were we wrong! While the product itself (carpet) was great quality, everything else was a cluster you know what! First let me tell you, if you are going to call yourself a "flooring specialist" you should probably know every bit of every product, the process to install it and the process that goes forward once we sign up for a measure. They are absolutely working blindly in those stores. We went to 3 Lowes before settling on one. We were disgusted by how ignorant all the salesmen/women were and how different all the information was from store to store. No one is on the same page, nobody knows their products, they dont even understand the verbage as to installation processes. We were also told from 2 different stores that the measure tech not only handles the sales end of it, but will bring the samples to us! All we had to do is tell the salesman which flooring we wanted and the measure tech basically handles the rest. We waited a week for our measure tech. When she finally showed up, and we asked to see the samples, she looked like a deer in the headlights, as confused as we were. After letting us know that she does not do anything but measure, she did answer every single question we had! She not only knew her stuff, but she was able to give us accurate answers with confidence when a total of 5 salesmen over 3 stores could not. We walked though the house, she was patient and so polite. I showed her every room we needed measured, I asked questions basically in every room. She never got frustrated, never rushed us, and did it with a smile! After showing her each room, she told me she would get busy and get it all measured for us. My wife and I let her be and gave her space. We had roughly 1250 sq ft to have measured between the main level and basement. She had it all measured, pictures taken and everything she needed done within 20 min tops. She came and found us on the deck, we asked her to sit down and my wife had a few questions, she sat with us and stayed until every question was answered and we were so glad she did. We definitely felt better after speaking with her. Until we had to wait over a week to even get the quote, they were rude and impatient on the phone, just wanted money, did not want to hear anything else but I am ready to move forward. Did not want to answer questions. The quote, was reasonable for carpet, no surprises, however, it was almost a 2 month wait before we were installed. We were told that they were "stretched thin" for carpet installers so it is a longer wait. The people with the install company Marcs Flooring were the most rude people, the girls that would call are very unpleasant to talk to. Not sure why, I would like to think we are very nice people but for some reason, they just had a thorn in their side. The carpet guys got here, didn't speak English very well, were not very pleasant people. Seemed like they were bothered by even being there. My wife offered them drinks and they would just shake their heads and walk off. Very uncomfortable. Took them 3 days to install the carpet, we did have all of the furniture already moved into a pod for them so we figured maybe 2 full days tops. They seemed to have some trouble when it came to the seams and would get frustrated with each other in their language. At this point I just wanted this process over. The carpet does look very well put together and I have no complaints as far as the install, except the awkward tension during the install. So to recap here is my advice. If you are using your Lowes card, you are pretty much in for the long haul and it will be a long haul. I recommend asking for the female measure tech if you are in the Springfield area, she is absolutely amazing and will be patient with those that have never went through the process. I cannot for the life of me remember her name, all I know is she was in a silver car. No she does not bring samples or take payment. Marcs, rude and not pleasant to deal with. The salesmen/women in the store will give you inaccurate information or no information at all so do your own research! Installers, great work but slightly awkward, could have possibly been the language barrier. I will say, even though we were put off my what we assumed was bad manners, it possibly could just be their culture. they were nicely dressed and kept areas clean! I can also say, that had it not been for the measure tech within this process, we would have not followed through and had gone to the Carpet Shoppe or Midwest Rug. I hope Lowes or Marcs, whoever the employer is, appreciates their measure tech because she is top notch in our book! They would definitely be lacking severely in customer service if they ever loose her. Ask for the girl in the little silver car if you schedule a measure! read more

Excellent!!!! Completed my entire home in vynl and looks excellent. They took time to complete job right the first time No delays and done on time! read more

They contract for Lowe's, but they are the worse! After our install, I called and complained because our installer broke pieces of trim, didn't even nail trim back, had ripples in the vinyl planks, installed the wrong trim in one room, and promised they would get it fixed and call me back, all this before our family Thanksgiving that had to be canceled.... You guys suck! read more

See all

Horrible installers. Very negative. All we heard was no, no, no. Claimed we had asbestos in only one room out of 8 rooms. False. Wanted LEV and they said "no you need to carpet your whole house. I told them to leave. Very negative read more

it took two days to do a one day install. There were scuff marks and gouges several feet up the walls. They refuse liability and will not even contact us about the claim we filed. Marc's is a subcontractor for Lowe's, so I expected better work and service. One of the two people who came was staring at his phone every time I saw him. If you are looking for a carpet install, do not go to Lowe's or you will be stuck with this very substandard company. read more

Bought carpet for 3 bedrooms from Lowes and Marcs did the install. The fellows arrived slightly before 9 a.m. and immediately got to work. The job was done quickly and efficiently. More importantly, the wife was pleased. Thank you for a job well done. read more

Exceptional. Installers were on time, courteous, and friendly. They took extreme care in moving bulky furniture. The baseboards and carpet look great. read more

00000 STARS 00000 ABSOLUTELY HORRIBLE!! STAY AWAY! UNPROFESSIONAL!! SEVERELY LACKING IN COMMUNICATION! DO NOT HAVE CORRECT SKILLS TO DO THE JOB PROPERLY. We ordered flooring from Lowes. Lowes then contracts the job to a 3rd party (Marc's). We had 3 rooms of flooring to lay. 05/05/25, 3 men arrived at my home at 8 am. By 830 am only one of them were there to do the job. I was told he doesn't speak english but he works hard and does a good job. Well eventually I would have to speak to this man. I had to use a portuguese translator on my phone. It started to get late in the day and less than half of the job finished. I literally had to ask him to leave my home at 8 pm. His boss arrived to pick him up at 830 pm. The job was not finished. I was promised 4 hours max the next morning. Same thing!!! 8 am to 8 pm. 2 days of work I had to miss for this instead of 1. We have already had to call for repairs. Part of the floor is unlevel and they have to take it up and re-lay it. Unfortunately, I have to let these men back in my house, they are the one's to repair it. WHAT?? 06/09/25 I am still waiting on materials...To Be Continued read more

Marc's Flooring installed the carpet for our family room, dining room and hallway. I wish I had followed them around. Apparently when they were working on the carpet that butted up against the carpet in our bedroom one of them decided to help himself to four rings out of my jewelry armoire. Missing: one of the wedding sets my husband bought for me, the wedding set that belonged to my mother, an antique cameo ring that also belonged to my mother, and a mother's ring that had all of our birthstones in it. I didn't notice the loss right away, so I didn't get a chance to report it. Other than that, they showed up a day late, and we waited and waited and waited for them to show up the next day. The carpet in front of the closet is bunched up, but that may be more of a Lowe's issue. And Marc's Flooring left a piece of metal and a long nail behind that I am happy no one stepped on with their bare feet. The men who did the install were Hispanic. One of them barely spoke English. I wouldn't trust Lowe's to pick anyone to install my carpet in the future. I'm sure they went with whoever was cheapest. If these workers were undocumented, that would explain why they were willing to work so cheap. Our carpet install was supposed to be free, but it wasn't free to me. I lost some good jewelry. read more

Marc's Flooring is a great place to work with for flooring. They have a nice variety of choices for flooring. I would recommend.

This is the letter I sent to I Robot. this is about our carpet not the Vinal flooring. The installer was Marc s that contracts for Lowes I feel Thet you would like to know that LOWES Home Improvement store, which is a nationwide business and sells a full line of your products is using your product to cover up poor workmanship. First let me say we love our Roomba and this is the second one we have owned. We purchased new carpet from Lowes and have had it a few months. The carpet unraveled at a glued seam. I complained about the seam when it was installed and was told that it was the best they could do because of the thickness of it. A few months later it has began unraveling at that seam They voided the warrantee on the carpet because of using our Roomba. they say that Roomba usage is against their carpet guidelines and voids the guarantee and we will have to pay to have it fixed. My wife and I are 75 years old and feel we are being taken advantage of. How can they sell your product (Roomba) and use them to cover up poor workmanship by their installers? I have been a Lowes customer every since they opened a store in Derby Kansas 67037, about 20 years ago and have been a loyal customer of Lowes and Roomba. Several family members and friends have bought a Roomba because we were so happy with ours. I feel that I will have to let them know that their Roomba may cause damage to their carpet as per Lowes Home improvement read more

Complete disaster with this company! My installation job was measured by a representative of their company, then I paid in full. After the fact they stated they could not complete the job with me RIPPING OUT ALL EXISTING FLOORING. I own a large real estate company and investing business. Take your business elsewhere. Plenty better options out there! read more

No stars from me. Initial installer was so negative and complained about the job. The flooring was removed but the new flooring couldn't be installed because of humidity which I understand. After a couple of days of fans and dehumidifier they came back and checked The levels. We were good to go and i was told the office would call and schedule. Imagine my shock when I'm informed that it will be 10 more days of subfloor with nail heads sticking out. Apparently they had new customer's floor to install and an install in progress isn't a priority. The installer that removed the flooring left my house a mess with furniture out of place. Ex. Dining room table in family room. I will say after another of me complaining they sent staff out to put the furniture back. read more

I was waiting for Lowe's to get back with us about carpet and today they indicated they will not correct the issue. I'm disappointed in our outcome. We spent significant amount of money and now I feel it was waste. I would never recommend Lowe's carpet or this installer. read more

See all

I've never left a Yelp review before but I had to this time. Bought nice flooring from Lowe's. Had options to go with other places but went with Lowes because I liked the person who did the measurements and liked the selection the best, so I had high hopes for Marc's. Tech did the install (carpet and vinyl) quickly, but there were issues. The dividers between the rooms had nails still sticking out of them. The vinyl didn't go all the way to the wall near one of the doors and was uneven. One of the trim transitions was badly uneven and looks awful when you close the door. Texted the tech and she said she'd be back later that week to fix it all; she eventually said that she'd tell the office to send someone else. She never did. I called several times and all they said is they'd call Lowes to schedule a time to fix it. Never heard anything. Lowes needs to vet their installers more and hold their feet to the fire when the job isn't done properly. I was willing to be patient and let Marc's make it right but Marc's isn't interested in doing anything but the bare minimum job. read more

See all

Had carpet installed today. The team was professional, efficient and cleaned up everything. The carpet looks nice. Would definitely recommend them. 10 out of 10 read more

This carpet installation was subcontracted through Lowes and can't say enough great things about the guys that came and installed the carpet. They showed up on time, gave us a call 30 minutes before arriving, and went above and beyond to move furniture for my grandmother. We are very happy with the results and would recommend them again. Thanks Ryan & team! read more

This company is the worst. We have buckles in our vinyl plank floors and glittery speckles all over from installation. They say it's from the sun and just walked away from us. This is through Lowes Lake St. Louis. It's been over a month an no one helps us or returns calls. Don't use Marc or Lowes! read more

See all

My installer was terrific and did a great job with vinyl plank flooring install in basement.

Efficient in scheduling. Installers were great. They did a nice job with the install and were friendly. Scheduling was easy.

I believe there is a lot of miscommunication between Lowes, Marc's Flooring and the subcontractors. I am very frustrated with our experience having our floors installed. Lowes told us one thing. Then along the way it doesn't get passed to a subcontractors or us. I could write a novel on how half assed the subcontractor was. Showing up late leaving early. Not using the materials provided for trim, and not doing the trim work at all. Forgetting to cut vent holes and having to do it when I noticed there are vent covers and no vents. It is goes on and on.... read more

Worst installation I've ever had. From beginning to end, the job was done poorly, their leadership was apathetic and they looked to blame anyone they could including the homeowner. Proceed with caution or better yet, go someplace else! read more

Worst experience with any company ever. I bought the Elite carpet and padding in St. Louis was told install would be 3-4 weeks. Then they call to schedule in 6 weeks. We wait for it. They show up today and refuse to install due to paint 2 days ago. Installer refuse to reschedule within 5 weeks. Was told earliest would be over 5 weeks later. Lowe's then refuse to give me a refund for installation and padding. What did I pay for then cause I paid more for the Elite padding!! read more

Came out for an estimate this week and their measurements were WAY off. Our room we wanted done is 288 square feet. The man that came out somehow got 400+ square feet. Their math was WAY off to make us buy way more than they needed. A very deceptive company. Use a different one when needing any flooring done. read more

Marc's Flooring Service, Inc did a poor job in installing our kitchen floors. The installer grouted our dishwasher bottom plate to the floor and placed the tile right up to the dishwasher so it could not be removed. They were contracted through Lowe's. Because it was 2 years before this was discovered they said it is no longer under warranty. This was negligence and isn't something you would discover until you would need to have it replaced or repaired. Neither Lowe's nor Marc's Flooring will take responsibility. read more

Everything looks good besides there is 1 singular hard lump in the MIDDLE of the carpet, other than this small error i do reccomend just keep an eye out for this issue. read more

Worst installers ever, they broke my sleep Number bed, my cameras, (I had to call ADT out to repair my cameras) also one leg on my dresser was broke. When I gave the job to Lowe's I saw who the installer was, I voiced my concerns that Marcs's got all bad reviews, I was told that Lowes would back the install, that's a joke. they told me to call Marc's I did, the lady from Marcs blamed me and told me I should have removed all my personal items from rooms, I did remove all personal items, I DONT CONSINDER A WHOLE BED AS PERSONAL ITEM, THAT IS FURNITURE. I paid extra for them to move furniture; I am so sorry I went with Lowes I should have used Home Depot; they were just a few dollars higher, but I would not be paying for a new sleep number bed, paying ADT to fix cameras and I don't know what to do about my broken leg on dresser. I recommend going to Home Depot if Lowes continue to use Marc's as their installer! read more

I cannot believe the lack of customer service with this business. We had a carpet install scheduled and the installer's truck broke down so it was canceled. Ok... not happy since we took a vacation and our house was completely gutted and ready...but they rescheduled us for the next two days later. Giving them the benefit of doubt, we took off work again to get our new carpet. My husband even called the previous day and the day of the install to confirm that we were indeed scheduled to come. "Yes... we have you scheduled". We waited all afternoon between our slotted time. Once again, as we got antsy, he called them and they said they would get with the installer to see where they were at. We get a call from the installer at 3 pm saying his truck has been down all week. What the heck? Do they communicate with the installer and their schedule book? We contracted this through Lowes and while it is NOT Lowes fault... we were DONE with Marc's Flooring. Not once did we receive any apologies for their lack of service. We were fully refunded by Lowe's and they apologized. I laugh at how much a business can stay in business with this type of service. They did NOT meet our service standards or the qualifications that you'd expect. I really had hoped they could. read more

If I could give a negative rating I would. I ordered new carpet on the 27th of May from Lowes, (who were great) for a house that I am rehabbing. Marc's gave me an install date of July 8 which they did show up. However, there was damage to the master bedroom carpet and it would need to be reordered. I bought in stock carpet form Lowes and dropped it at the house. Marc's told me it would be another month before they could get back to do the install. Unacceptable. After a number of long frustrating phone calls, I finally got them to come out late next week. DO NOT USE MARC'S Flooring. read more

We would not recommend Mark's Flooring. They are the exclusive flooring installer for Lowes in MO. You should check Mark's Flooring reviews before utilizing them (make sure you check the Better Business Bureau Reviews -as of this date they were 1.52 out of 5 and Google Reviews - as of this date they are 2 out of 5). BELOW ARE THE DETAILS, BUT THE BOTTOM LINE HERE, IS THAT MARK'S CARPETING LEFT OUR HOME AFTER AN INSTALL KNOWING FULL WELL THERE WAS A PROBLEM. THEY FAILED TO BRING THE PROBLEM TO OUR ATTENTION. IT TOOK A WEEK, SEVEN PHONE CALLS TO MARKS AND LOWES, AND A TRIP TO THE LOWES CARPETING DEPARTMENT IN BALLWIN, MO TO GET, WHAT TURNED OUT TO BE A TEN MINUTE REPAIR SCHEDULED. LOWES EMPLOYEES CLAIM NO INFLUENCE OVER THEIR EXCLUSIVE FLOORING INSTALLER AND ESSENTIALLY LEAVE YOU ON YOUR OWN IF THERE IS AN ISSUE. MAKE SURE YOU READ THE INSTALL CONTRACT. THE DEVIL IS IN THE DETAILS. We selected Lowes to install new carpet in our basement because we have always been satisfied with their products and service. We assumed this level of service would extend through their contractors. This is definitely not the case. We had a few issues getting the job scheduled, but they were resolved and not significant. The installers seemed polite and professional. They seemed to do a good job actually laying the carpet, which is all they contract to do. Nothing was broken or marred. However, they left the job without telling us that a door could not close because it didn't clear the carpet. We only discovered the issue after they left. We immediately called Mark's Flooring. Initially, we were told they would send someone back that afternoon to plane off the bottom of the door. They even admitted that the guy knew the door would not close but didn't say anything because he had no way to fix it. Again, anything beyond laying the carpet down is not in their purview. Though we believe he should have at least told us there was a problem. They then called and said that they would have to schedule someone else to fix the error and that they would call back the next day. After not hearing back from Mark's for almost two business days, I called again. I was told they would try to get us on the schedule and would get back to us by the end of business that day. Our house was on the market and showings were starting in a few days. We purposely started scheduling showings a week after the install, just in case there was an issue or a delay. I could not get a commitment out of them that they would have this fixed before the showings started. Why it would take a week to have someone come out and do a ten minute fix was beyond us. I called Lowes main customer service line. They were completely useless. They indicated there was nothing they could do that we were essentially on our own with Mark's. We then went to the Ballwin, MO store and got the assistant manager involved. He too indicated that there was nothing he could do for us that they didn't have any influence in the job at this point. This begs the question "why is a major corporation like Lowes utilizing a contractor that they have no influence with?" We stood in the carpeting department for over an hour until Mark's called the store back with a date to fix the error. That date was two days later. Initially they wanted to do it late in the afternoon the day before showings started. If there had been any additional errors or delays, we would have had no time to resolve them. We literally had to argue with them for 10 minutes to get them to move us up to the morning. They did show up to plane the bottom of the door off. It literally took them 10, 15 minutes tops. This was a whole lot of stress for a basically a small fix. read more

The installer through Marc's did an incredible job with our flooring. He was on time, professional, and worked hard to complete the project in a timely manner. The flooring looks great and we would use Marc's again. Happy with the service! read more

We ordered flooring through Lowe's and this company was contracted to do the installation. We have had them scheduled since October '22 and the floor still isn't done in January of '23. They came out and did all the measurements, and we ordered the flooring. When it came in, they came out to do a moisture reading and told us there was too much moisture in the subfloor. Fine, but we were unsure why they couldn't have told us that to begin with so we could have taken care of while waiting for the flooring to be delivered. Over the course of four months they repeatedly came out to inspect the floor and every time had a different reason why they couldn't install the flooring. They were supposed to come out Tuesday January 24 to finally get started, but instead stated that now a section of the subfloor needed to be replaced before they can start. I don't care to replace the section of subfloor if it actually needs replaced. The issue is that we've been trying to get this done for four months, and they have been on site numerous times to inspect the property. Each time they come out they have a new reason why they can't start. We finally got a refund from Lowes and will find someone else who will do the install without the headache of trying to schedule and reschedule every other week. read more

worst company to deal with. We bought new flooring from Lowes for the kitchen and bathroom. Lowes had Marc's do the installation. The transition piece between the kitchen and dining room floors came up right after it was installed and we were promised it would be replaced. Now the kitchen floor is coming up and Marc's came out and said it was due to moisture getting under the flooring. We have not had a water issue in the kitchen. We were told it was not installed correctly. Got a call today out of the blue from Lowes saying we would owe $550 for labor but Marc's would be the company to do the installation. Why would I want them to do another installation when the first one was done badly? Lowes said this is the only company they use. And by the way the transition piece never has been put back down. Worst customer service and worst installation job. Would not recommend this company to my worst enemy. Tok bad there isn't a negative star! read more