Had a great stay here, this hotel met our needs for this trip entirely. It was close to everything, beach was right across the street; and while it was just a room to rest our heads at night, the rooms were actually very well designed with a separate living space, bathroom and bedroom. Who doesn't love a good partition. I didn't interact with staff so much, but the little that I did they were very nice and helpful. Rooms had plenty of towels, fridge and microwave, which honestly? Why isn't that a thing more often. For a first time visit, it was very pleasant and I'll definitely be back to this location in the future. read more

****BEWARE!!!! Most of the photos posted are for what is now OPAL KEY RESORT**** anything before 2021 is NOT FOR THIS HOTEL!!! It all makes sense now. The staff here were fantastic--kind, helpful, and welcoming. The breakfast at the restaurant was delicious, the drinks were solid, and the pool was beautiful and well-maintained (though small for the hotel's size). The ocean view was great if you're able to get it. That said, the overall experience didn't match the price or the "resort" label. There's no spa or coffee shop, just basic lobby coffee in the mornings. There's also no Margaritaville-branded restaurant or gift shop on-site--which was surprising given the name. If you're hoping for themed merch or the full Buffett vibe, head to the original Duval St. location instead. Accessibility was a big issue. Though our ADA room had a roll-in shower, most public areas weren't designed with mobility in mind--high beds and tables, stairs to the bar, and no level entry to the lobby. The poolside cabana was up a step and lacked service, requiring trips up and down stairs for drinks, which defeats the purpose. We also witnessed a guest harassing wildlife near the pool. When reported, staff brushed it off, which was disappointing for a place in a city that prides itself on nature. Finally, this hotel is not walkable to downtown--definitely rent golf carts to get around easily. The downtown shuttle is not accessible so didn't work as an option for our party. We had a good trip, but would stay downtown next time for a more accessible, immersive, luxury experience read more

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We really enjoyed our stay here, everything was top notch! You get a welcome margarita at check in and they offered it a couple more times too. They also give smoothies by the pool at noon and chocolate chip cookies in the afternoon. We got the one bedroom suite and it was quiet and beautiful inside. They provide robes, slippers and have memory foam pillows but you can also ask for a regular one. Also comes with a coffee maker and bottles of water every day. You can even ask for towels for the beach. The staff really made you feel welcome and like they truly want you to have a great stay. I will recommend this place to everyone. read more

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We had our reception at Margaritaville and the wedding across the street on Smathers Beach all coordinated through Margaritaville. They had a couple mishaps but Erika resolved them within 20 minutes! Also while she was sick at home. Just shows the lengths their team were willing to go to make sure our day was perfect! Since Erika was sick the managers took extra time with us to make everything beautiful! It was great to work with Erika, Roman, Levani, Nino, Kenya and Alex what a wonderful team. Thank you guys for everything!! read more

Margaritaville Beach House - Wedding on Smathers Beach - Hotels Near Me - Key West, Florida

I loved my stay here. The rooms were clean, the staff was nice and the shuttle to and from town was amazing. John on the shuttle bus is a gem! He knows his history of the area, and gives awesome recommendations. He was such a light for the trips to and from downtown. The fees for the resort are pricey, but the stay was nice all in all. read more

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We stayed Monday to Tuesday so just one night, Our check in was smooth, quick and easy. As we checked in, they provided us with margaritas and mocktails for the kids. The staff was so friendly :) I also loved the food at the restaurant. We went for dinner and everything was yummy. The only thing I will complain about is that dinner did take very long to come out. . Aside from that, we had a nice stay. read more

I genuinely don't even know where to begin with how unbelievably awful this place is. From the second I walked in, it felt like the entire building was one bad decision away from collapsing in on itself. The floors don't just creak--they feel unstable, like they're actively warning you to turn around before you end up in the basement by accident. It's honestly shocking that this place hasn't been shut down for safety violations alone. And the cleanliness? I don't even have words strong enough to describe it. Somehow, at the exact same time, this place manages to look like someone attempted to clean it while also feeling like it hasn't been properly maintained in decades. Every surface gives off that grimy, sticky, "don't touch anything" feeling. It's not just dirty--it's the kind of filth that makes you question how it's physically possible for a business to operate like this without intervention. Nothing feels cared for. Nothing feels safe. It's like every corner of this place has been ignored for years, slowly deteriorating into something that shouldn't be open to the public. The whole experience feels neglected, run-down, and borderline hazardous. Honestly, I'm still trying to figure out how this place is even legally allowed to exist, let alone welcome customers. If there were an option to give negative stars, I wouldn't hesitate. Do yourself a favor and stay far away--unless you enjoy feeling unsafe, uncomfortable, and surrounded by a level of filth that's genuinely hard to comprehend. read more

I genuinely don't even know where to start with how unbelievably awful this place is. From the second I walked in, I felt like I was going to fall through the floor--like one wrong step and the whole building would just collapse. That's not even an exaggeration. And the cleanliness? Somehow this place has never been cleaner... and yet it is also the most disgusting, filthy environment I've ever experienced in my entire life. It's not just dirty--it's a whole new level of filth that shouldn't even be possible. Nothing feels safe, nothing feels maintained, and honestly I'm still questioning how this place is even allowed to be open. If I could give negative stars, I would. Avoid at all costs unless you enjoy feeling like you're about to fall through the floor while being surrounded by absolute filth. read more

should be called Disney land. could not enjoy pool at all. Kiddie land. This is family oriented. Not what I expected. it is called Margaritaville, which is all about partying but a little hard to do with a lot of children running around. Think they lost their way. Also overly priced 100% I found a better drink deal on Street, which is a pretty expensive place to drink and eat. Will not be back read more

Our room was nice and clean, the resort needs a little facelift as the buildings are getting older. But we had a good time and the staff is excellent. I would recommend a stay for a long weekend or during the week, 4 days tops to see everything in Key West. read more

We got a room, I had a confirmation number, and when we got to the room, they said we didn't have a room. We had to sleep on the beach that night. read more

Hype is not worth this location at all. Usually, the servers, the wait staff interact and act like they enjoy your presence at LEAST during a 600+ a night hotel. Front desk, extremely helpful, but, bored out of their minds. A cocktail, bottom shelf, frozen drinks, min. 17+ ea. AND you can't taste the alcohol??! Nahhhh, I'd rather go where I WANT to pay 17+ for a cocktail or more with an atmosphere. Pool size....please! More like Margaritaville Pond. Our rooms floor was dirty! There are way better hotels on that strip. DONT WASTE YOUR EXPERIENCE on this location. I will give a HUGE shout out to Hemanth!! The bar tender, he went ANOVE AND BEYOND and went the extra mile to smile, joke, get us hot fresh coffees anytime we asked ....or if he didn't have it, he went and got whatever we wanted. read more

What a great place to stay in Key West! The resort is spectacular, the pool amazing, the rooms so well appointed, the staff from reservations to check-in to bartenders, to housekeeping! everyone is friendly! The Tin Cup Chalice restaurant has great fish tacos, burgers, BLTA sandwich and more! read more

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Under staffed and poorly led. Not enough busses to go to town nor for pickup. It took them over an hour to pick us up from the airport which was 1 mile away. Room not ready until 6p, checkout was 11a. Really loud music throughout property. At a 2 couple table of 4, one couple got served and the other had to wait another hour to get their food and it was blamed on the computer. WIFI cut out about every 10 minutes. Some cold nights, all the patio heaters ran out of propane and the following cold night still empty. Hot tub advertised on website still not working after 2 years. read more

It's 1:15am and I'll be up all night. Got to the room found 2 cockroaches in the cabinet. Thought one or two I can handle it. Cleaned them up and went to bed. Just woke up to use the restroom and flipped the light on and HOLY CRAP! They scattered!! Scared the crap out of me! Called the front desk and they acted as if this never happens. No other rooms our size are available. Ya I get it, it's warm here. But NO, I didn't choose to go camping. So not ok with this. This place wasn't cheap. You've been warned. read more

We tried to check in early (before lunch) but there were no rooms available, so we did all the check-in paperwork, then hit Duvall St. for some fun! We eventually made it back after sunset for a snack and nightcap. Bar area was packed, so we got a table. The staff here are so friendly! I mean ALL the staff. The front desk, servers, housekeeping, they were all so lovely! Our room was comfy. The shampoo, condition and shower gel smelled so good! Kind of spa-like but with a hint of the tropics. The beach was nice. I've never seen a beach where the water was completely flat. It reminded me of the Universal Studios backlot where they have Falls Lake where a lot of ocean/lake scenes for the big screen are filmed. read more

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Our stay was wonderful because of the staff at this Margaritaville. The staff works together as a team and we especially appreciated all those at the desk - Brimm, Chris, Angie and Theresa. Each was willing to share their knowledge of the area and this contributed to a great stay . We found the staff to be efficient, friendly, accommodating, and helpful. Every morning for breakfast, Anita greeted us with smiles, and a hug! She started out the day for us in such a positive manner. The location for our family was perfect. It is across the street from Smathers Beach which is beautiful and the Hotel provides a shuttle to the downtown area. My only suggestion would be that the shuttle runs every half hour as opposed to every hour. read more

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The smallest of Margaritavilles I've been to. I picked it because it's located a bit out of the way of the craziness in the Duval Street area. But they were doing construction on the road it's on. And will be for at least another year. So, there's barriers, orange cones etc between the resort and the beautiful beaches across the street. The restaurant is small. With a very limited menu. So, I drove most every day for breakfast, lunch, and dinner. Since I had tried everything on their menu by day 2. The room was small. I had a kitchen area. But they didn't have any plates or utensils etc. Not very sound proof. As I heard people walking by and the bar music etc very clearly. The TV suddenly lost most stations for some reason. Maintenance came. But had no explanation. And I never heard back. The air conditioning didn't turn on as needed at night time. Only during the day for some reason. I received no solution from Maintenance. I killed at least 3 palmetto bugs in the room. So, I think they may need better pest control. Anyway, I stayed gone from the resort most of the week. Enjoying all the activities Key West has to offer. Everything was only a short drive. And I rented a nice convertible. So, I enjoyed my week in Key West. I just wouldn't choose that particular resort again. Not for that price anyway. It was $700/nt. It's probably worth around $225-250/nt in my opinion. And I travel a LOT read more

We stayed here 1 night (sun-mon) 10.27. Big JB parrotheads and first time Mom and Dad out without kids in like 1 year, so figured try this place out for our first time in Key West. The hotel prices jump around like airline prices, so keep an eye on it and you can get a room for pretty cheap (in Key West prices). Sunday-Tuesday seems to be the cheapest. They upgraded our room which was super nice. The atmosphere was laid back and the staff was super nice. The Perks: -Across from Smathers beach, which in my opinion is the nicest of the 3 beaches in KW. -Shuttle to bars, so no uber or bikes or anything -Checkin was super easy, and checkout as well -Room was nice and modern -Away from all the chaos of KW The negatives -Can buy cigars, absolutely no smoking on property... -Room tub drain was slow, guessing packed with sand -Your '2' free margaritas are the 2 drinks you get upon checkin -Price, if you dont keep an eye out the prices of rooms can be ridiculous, -Next to airport, did not know that, no noise at night but i think 8am I heard the planes. Overall we would stay again if the price was right. Is it the most luxuries hotel? Probably not in KW, but great service and relaxation atmosphere made for a well spent quick day off from the kiddos. Also kid friendly, or at least appeared to be with the nice pool. read more

Pretty much everything went well. The pool is beautiful and a great place to relax. The food never disappointed us. Every staff member was helpful and always friendly. They answered every question we asked. Where to go for drinks, what are good places to eat. There is a shuttle that leaves on the hour and returns on the half hour. That's very convenient because everywhere you park is a $6.00 min per hour. I'm going to say the only one negative thing. There are no hooks to hang anything on. After a shower or a trip back from the pool. If you want to hang a travel bag. There is one hook in the bathroom. Other than that it's pretty cool. There are microwaves and refrigerators and a little closet. The essence of Jimmy was everywhere. read more

Stopped in to remember Jimmy and the great times we listened to his music. I had to have a second margarita just to check "Quality" control, all was good. read more

Batu, Hotel manager greeted us the first morning after we arrived and spent several minutes going over the resort qualities and history in KW. He talked to us every day we spent at the resort and the day we left he made a point to say good bye and have a safe trip. Top notch guy. I'm sure he inspires the rest of the resort staff. Jason (Food and Beverage Director?) - We spent a day at one of the pool Cabana's and Jason made sure it was setup for us and ready to use early in the morning. He went over all amenities offered at the resort. He also made a point to say hello every day and ask if we needed anything. Wayne (Front Desk) - Wayne greeted us upon our arrival and was very accommodating. He offered us cold fruit water and went over our resort perks. We are Margaritaville perk members. He was friendly and very accommodating. Levan and Kate - Tin Cup Chalice bartenders. These team mates made our stay unforgettable. The went above and beyond any service we have had at a resort or cruise ship. They really deserve the gold metal in our eyes. We can't wait to get back to see them. Agata (pool attendant) - Agata was a tireless worker around the pool area. She took care of the restrooms, which were always spotless, picked up dirty towels and provided new one for those just arriving. She was always on the move, cleaning, picking up after folks to make the pool area look clean an inviting. Every day we made a point to talk to her, she was a very sweet lady. Victor & Pablo (Tin Cup Chalice night bartenders) - Very attentive and courteous. They went over the specials and provide us with recommendations for food and drink. Destiny (Pool Bar bartender) - A very hard worker and always on the move. Working the pool area has to be a tough gig, especially in the heat we've had. She worked tirelessly making sure all the guests had food and beverage and enjoyed a clean pool area. Luann (Margaritaville shuttle driver) - She was very passionate about Key West and making sure she could provide as much high value information as she could in her short trips to town or the resort. She always had a smile on her face. Christina and Carmille (Tin Cup Chalice servers) - Serving breakfast with a smile is very important and these two made the start to our day a pleasant one. Excellent servers who were always smiling. Shea (Front Desk) - Shea greeted us with a smile and went over our folio thoroughly, just to make sure we had no questions. She offered to hold our luggage until we were ready to leave the resort. On a side note, I would like to add the food at the resort was 5 star. Far better than many resorts we've stayed at. Kudos to the chefs and kitchen help. Smathers beach is across the street and is a nice beach Typical Atlantic ocean beach, with some seaweed in the water, but nothing crazy. A nice sandbar a few hundred feet out or so. Umbrella's, chairs, and kayaks/paddle boards offered at a cost(not associated with the resort). read more

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It wasn't all roses but in the end, we were happy with our stay. Jason, the assistant gm, was so polite and kind in our checkout (he really saved our experience). There were some reservation issues and in room stuff. Overall, the rooms are really amazing in style. Beach themed out. We were in 204 (back half of the resort), but not too far. I would certainly recommend the front half, as it seemed the preferred area with coffee and fruit and the bean bag games. The resort is split at the pool with the lobby (really nice) and restaurant.  My tip would also include getting a balcony and or ocean view. There is no ocean front. A four lane road separates you from the beach. read more

Margaritaville Beach House - Entertainment - Hotels Near Me - Key West, Florida

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Recently spent 4 days here and right from check in ALMOST everything was good. Bartender has a nice heavy pour which really helped the experience! Only downside was when we ate lunch close to noon (this is when they start lunch). It took over an hour to get food after ordering and we were told it was because of room service meals having to go out at the same time. Should have a process to help avoid this type of situation. read more

Checked in for July 4th weekend. Even though it was busy the staff was amazing! Staff always greeted us even if we walked by several times in a day. The pool was so refreshing after a long hot day walking around town. We went out in Danger Charters tour and came back completely exhausted, the shuttle driver offered us water which was really needed at that time. I will definitely come back! read more

This is not a "Beach Hotel" it is an airport motel . But You wouldn't know by reading those suspicious 5 star reviews. The closest this place comes to a beach resort is a small pool & a busy international airport which is right next door . The closest it comes to a hotel is a motel with a maze of attached outdoor rooms. The closest it comes to the beach by exiting out though a parking lot and walking across a busy highway then down a staircase. It's in a terrible location. they do have small shuttles which go to front street every hour but it fills up fast . This place is extremely noisy . The blasting outdoor music didn't stop until 11 and the loud pool football play went on until after midnight. All the rooms face the pool which is a rather small curving pool slightly larger than a kiddie pool and it contains a loud splashing waterfall. It fills up with guests in a similar way to an inner city public one.. The lounge chairs go back to right under the room balconies. By 8:00 unfortunately most seating near the pool and two rows back are saved by people and then remain empty for several hours. Why is that even allowed? I think the music stays loud to drown out the constant roar of overhead planes and the splashing noise of guests. Today was tree trimming and maintenance, gas smell everywhere. Add that to the high decibel noise level. The outdoor restaurant is pleasant and has an attached very nice large outdoor sports and pool bar with 3 TVs. The lobby is the only open space there is and that includes the exterior. It's nicely appointed and has a small indoor eating area. The changing menu is quite good. The rooms are very new and nicely designed and thankfully well Sound proofed . The staff is very good especially the front desk manager. This place may be great for the young set but not I think for mature people . We came for a fun and restive stay but there was no chance of that. We mostly stayed in our room going out for meals. I couldn't wait to leave. Mr read more

Margaritaville Beach House - Their pool with saved chairs and loud waterfall. - Hotels Near Me - Key West, Florida

First time here! Our check in experience was a bit of a mess. The agent seemed completely out of it. We never received a text (as suggested) when our room was ready. When we arrived back at the hotel around 4:45pm, to see if a room was available the response was....did you get a text? Well no but I'm sure you could help us, right? The room was super cute and clean. We had a two bedroom suite. Nice decor with all that Margaritaville charm. The pool area is nice but small for a mid-sized resort. It was hard to find a space to sit in the afternoon and the deck was filthy! Food, towels and yuck from the day everywhere. I wish people picked up after themselves. Our server Camille was a sweetheart! Super nice and fun. It's odd to me that so many people bring kids to Key West. Especially to a quaint resort like Margaritaville that doesn't offer kids stuff. Oh well. read more

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We lived our stay, the highlight of our Spring Break! Great vibe, clean, incredible amenities and awesome food and drinks! read more

Margaritaville Beach House - Great dinette set up in room! - Hotels Near Me - Key West, Florida

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Legit drinks at the bar. Great bar snacks. Fun pool! Friendly staff. Very close to the airport. read more

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Great place. Across the street from Smathers beach. Great bar, nice, friendly, skilled bartenders. Good food in the restaurant. Pool looks great (though I didn't go in). The Resort Fee @ $60 per day is extreme. read more

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I highly recommend any hotel but this one! I had anta crawling all over my toothbrush and bathroom items. The service was awful! read more

Margaritaville Beach House - If you like ants and bad service then this is the hotel for you! - Hotels Near Me - Key West, Florida

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We stayed for a week. The lobby is very nice and check in was fairly easy. Pros: very close to the airport, directly across from beach, good bartenders and food was pretty good. Room sizes are nice with comfy bed. Cons: 4 star prices for 2-3 star amenities/service Elevator was broken and never saw anyone working to repair it Mold on bathroom ceiling Shower knob stripped so could not get good temp. Too cold or scolding hot Had to call everyday to remind housekeeping to come by Pool is pretty small and very crowded I can't say yes or no to staying here again because hopefully some of the maintenance issues would be fixed but it's pricey for what you get. read more

Hands down, it was one of the best guest experiences ever. Diana Cruz (The In-House Reservations Coordinator) was accommodating, flexible, and hospitable. Margaritaville Beach House Key West's hospitality did not end with Diana but extended throughout her management team. I understand that coordinating a group-level reservation over a party of 10 is difficult and stressful. Yet, Diana and her team ensured that we received the utmost support and memorable experience. read more

Make sure you budget in the resort fee! We were charged the following for a one night stay (in addition to the hotel reservation): $48 resort fee + $3.60 resort fee sales tax + $2.40 resort fee occupancy tax = $54 in resort fees! Minus one star. We had breakfast and lunch here which were both fantastic. For lunch, we had the fish tacos (got this twice) and the fish sandwich. The clear winner was the fish tacos because the sauce stole the show. The pool area felt very like vacation, and the music playlist never got old. Lots of comfortable lounge chairs with umbrellas that kept us dry while it rained all morning, but that didn't stop us from enjoying the pool (it's a perfect temperature) and jacuzzi. The checkout time is 11, but they extended ours to 11:30 free of charge. Anything after that, they start charging you depending on how much more time you'd like. There is a nice bathroom with a shower next to the gym which proved very convenient after we checked out of our room, and then spent the day at the pool. The spacious bathroom even has shampoo, conditioner, and soap. When you check in, ask for a room near the pool. Our room was so, so far from the pool which made it kinda annoying to do anything - carrying our luggage to/from the room, going to the gym, going to the pool, going to the beach across the street, eating at the restaurant, etc. They have an airport shuttle and a shuttle that takes you downtown. Note that you can't walk to Duval Street from this hotel, or you can but would be a super far walk. The Uber cabs are plentiful, always quick to arrive and about $15 to get most places. Five starts for the helpful and friendly staff! read more

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Omg Roger is the best!!! So kind, so willing to find a way to make your experience better. Best server in the restaurant ever! Would go back for his iced coffee alone! Please give him a promotion asap he has amazing customer service skills! read more

Margaritaville Beach House - THE BEST COFFEE - Hotels Near Me - Key West, Florida

We have loved every aspect of this so far! Free trolley to and from airport and other places around. Free fresh water that is fruit infused! Gorgeous rooms, beautiful appliances, friendly staff, perfect landscaping, amazing food and an insane pool! We have loved every part of our trip thus far! The staff is so kind and accommodating! Truly top notch! read more

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Bugs. Lots of them. Called multiple times a day to have the room sprayed. Called multiple times a day to have the room refreshed. A manager was supposed to reach out to me and never did. Just don't. Would have been cute otherwise. Great food. read more

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This is one of the best vacations we have had. the Hotel is super nice along with the staff and the bartenders. Its located across from Smathers beach, has a free shuttle and a great location. They have excellent FREE coffee in the AM, Free bottled water and genuinely care for you. We loved it, and will be back. read more

I was there for a few days and everyone was nice but my experience was a bit disappointing. I made reservations with them directly because they boast that if you do they will give you 2 perks from a selection . I chose a room upgrade (if there were availabilities), my room was a resort view with a king size bed, and a $25 in hotel credit towards any purchases. I received an email confirming this. When I arrived at the front desk I asked the employee if I was getting a free room upgrade and told him my wife and I were celebrating our 27th wedding anniversary. He told me he would speak to the manager and a short while later came back and said we were in luck because there was an ocean view room on the 3rd floor. We were so excited, I gave the guy a $20 tip, and he told us to give him an hour to clean the room and come back so off we went to rent our scooter and get some lunch. As we were finishing up lunch on Duvall street I saw I had a missed call. It was from a manager telling me there was a mistake and that the room I was suppose to get was actually already reserved. As you can imagine I was very disappointed. When I finally got through to the manager she re-iterated what she said on the phone and said that she was sorry but they were going to do away with those free room upgrade perks because it caused a problem. She put us in a room facing the parking lot worse than the resort view room we reserved. As I was walking away an employee told me that after I had left a last minute couple walked in looking for an Oceanside room and would pay extra to get one. The same manager who said that the room I was getting was already reserved had cleared our free room upgrade for these people to stay. To make matters worse the tv began to malfunction; we couldn't get the guide or the ability to change the channels. They sent up what seemed to be a very frustrated repairman complaining about all the things wrong with the hotel and began yanking the wires and HDMI cable from the back of the tv and doing whatever but he finally got the tv working but an hour later it was acting up again. Another problem was that the walls and ceilings are paper thin. All through the night we could hear chairs scraping the ground, someone running back and forth and got so bad we had to complain and the management did respond quickly and had a talk with the people upstairs about being courteous to others. With that being said the hotel was beautiful, the pool area was really modern with bars and a restaurant. And it wouldn't be fair if I didn't mention that for my room inconvenience the same manager comped us for the $54 a day resort fee and we were staying there for 4 days. read more

Margaritaville Beach House - Confirmation of free room upgrade - Hotels Near Me - Key West, Florida

Fabulous place to stay in Key West! Beautiful place; spotless; friendly and fun vibes. Free shuttles to and from town and free airport service. Staff was super friendly, welcoming and accommodating! Stayed in the 2 BR suite and it was amazing. Beach directly across the street steps away and pool is awesome. Will definitely return!!! read more

Margaritaville Beach House - Hotels Near Me - Key West, Florida