I hate buying cars - well, actually I love cars but I really dislike car dealers. Ruby Auto Group…read moretakes the car dealer out of the equation and made my recent car purchase the most enjoyable I ever had. I told Jon Ruby what car I was looking for - right down to the accessories and trim and he found it for me. By contrast, it took me three months/untold numbers of phone calls to buy my last car and I didn't get exactly what I wanted. I never had to listen to sales pitches for things that would increase the dealer's profit but not the life, value or my enjoyment of my car (extended warranty/undercoating/financing) or any talk of "he'll probably throw your offer in my face, but I'll take it to the sales manager". What I did get was exactly what I wanted for considerably less than I would have paid if I had found it on my own - Jon more than made up for what I paid him in savings alone - plus he handled everything. He also took my car in trade and gave me exactly what Kelly's/Edmunds said it was worth (in trade). I recommend Ruby Auto Group highly - if you're busy, just don't like the car buying experience and want to let an expert negotiate for you.

From the owner: We specialize in finding the car you want, whether new or pre-owned any make or model. Ruby Auto…read moreGroup takes all the burdens that come with buying a car and utilizes all the knowledge and years of experience to better serve you with your next purchase. We are one of the very few auto dealers that pride ourselves on treating you our customer the right way. Here at Ruby Auto Group, we understand that today's car buyer is searching online for their next car. For that reason we make sure to give you the best information on each car we sell with all the photos you need. All of our cars that we sell go through many steps of certification so you our customer will be confident buying any car from us. Stop being hassled by car dealers that are just trying to sell you a car and not focusing on you and what you really want. Ruby Auto Group will show you what car buying is supposed to be like...A Common Sense Approach !!

The price is the price. We shopped around and were happy with our deal. I like no back and…read moreforth. First hello, test drive, financing and driving the new car off the parking lot was 1 hr total and did it on my lunch hour! Always seem to have great condition new cars available First time experience here and we will be back!

We have purchased our last three vehicles from Don Sitts Auto Group. Our most recent purchase was…read moreto replace our totaled Audi Cabriolet. We wanted the same style vehicle but newer. Todd and Rob worked some magic and found one out of state. We LOVE our car. Great job guys on finding us this vehicle !!!

I don't even know how to thank Towpath Auto Services. I was in an emergency situation after driving…read moretwo hours from PA to realize my car was spraying gasoline under the hood. I had a repair done back home earlier in the week and my car was not put back together correctly. The mechanics at Towpath invited us to come in without an appointment, tightened the loose fuel lines, cleaned up the sprayed gas, and reassured us that our vehicle was safe to drive. I thought my weekend of hiking at Cuyahoga Valley National Park was ruined and they saved the day and my entire trip. I don't even want to know what could have happened if they hadn't helped us. THANK YOU!

I have bought multiple cars from this location and they do my regular mechanic work on all of my…read morevehicles. Very professional staff. This is a dealership and service center, two different locations, right next to each other. They got me in and out within the same day and beat the next closest quote significantly. Thank you Steve and Tony and the rest of their staff.

Thank you to the whole staff for making my purchase of my CRV very stress free. From the time I…read morewalked in the door until I left with my vehicle everyone made me very welcome. Thank you to Liz Medina, Mike the manager and Mason the finance manager.

Never again will we go to classic Honda. Sold us a used car…read morethat they certified in excellent condition and now less than a year the whole engine needs to be replaced. We have kept up with all maintenance. It was implied during my conversation with them that this was not the case. Stay away from classic Honda of Streetsboro!

I purchased my 2022 Volkswagen Atlas from Ron Marhofer after the finance paperwork was corrected…read more My salesperson, Dawn, was great--professional, patient, and easy to work with. I really appreciate her help and I like the vehicle. My concern was with the finance process. I was told my lender wanted me to have the full service package for my Atlas. The initial contract included thousands of dollars in optional products that significantly increased the amount financed. After I questioned the charges and declined the optional products, the contract was rewritten at a much lower price, and I completed the purchase. My advice to future buyers: Ask to see the entire contract before signing. Don't rely on signing documents on a tablet without reviewing every page. Ask which items are optional, read everything carefully, and don't be afraid to say no.

Purchased a Jeep Gladiator in December. Also purchased the platinum warranty for $3000.00. 6 months…read morelater first thing that breaks down $500.00. You guessed it not covered! So think twice about buying their garbage warranty.

Long time family business. Matt H was super helpful and friendly. Very smooth experience!read more

Charged $240 to synch a new key fob. They weren't able to…read moreaccomplish the job but still charged full price. This is what gives dealerships a bad name.

Long time client - I will not go back. Very disappointed with how this repair was handled. I…read moreinitially brought my Jeep in for a loose 4WD shifter. The first diagnosis focused on a clutch failure with an estimate over $6,000, which ultimately turned out not to be the issue. After several weeks (4 weeks just to be diagnosed due to lack of bodies in the shop), the actual problem was identified as a worn transfer case linkage -- consistent with the original symptom and exactly what I told them that I knew the problem was - it's pretty typical with the Jeep Wrangler JK. Throughout the process, the estimate was revised multiple times, including a significant additional charge after parts were said to have been "inadvertently omitted." While I understand repairs can evolve, clearer explanations and earlier verification would have gone a long way. After the repair was completed, the vehicle had multiple warning lights illuminated. When I asked if the codes could be cleared and rechecked -- a standard post-repair step -- I was told there was "no sense" in doing so and advised to pick up the vehicle as-is. The final repair itself appears to address the mechanical issue, but the experience suffered from inconsistent diagnosis, long delays, changing estimates, and limited follow-through at the end. I expected clearer communication and a more complete handoff for a repair of this scope. I hope this feedback helps improve the process for future customers.

Bought a Durango RT from here. I put less than 20k miles on it and have had to replace the motor…read moremounts, radiator and rack and pinion. They do not inspect the used cars very well before selling them

Klaben Ford has been my family's go to location for buying cars for years now, and even though I…read morenow live in Cleveland, I have returned to Kent to purchase my last two cars from Klaben. The thing that makes the experience so great for me is our salesman, Mike Cooney. Mike treats us like family and I know I won't leave without being well taken care of and with a hug from Mike. He really takes the time to make sure your needs are being met and that you don't feel pressured. I also appreciate that he doesn't speak to me any differently because I am a woman - which hasn't always been my experience at dealerships. Thanks Klaben and Mike for such a stress-free experience!

Even if you have a service contract to get a loaner vehicle while they're working on your car…read morethat's under warranty don't ever set your appointment for 7:00 a.m. their loaner place does not open until 8:00. So if you're a person trying to live a life you have to set for an hour until they get a loner or they offered to drop me off at home where I would have no car at all. I have issues with my age and health I cannot be without a vehicle but Clayton doesn't care about that it's about getting your car in getting it worked on getting it out and saving their money time and trouble.