Abu was great, extremely friendly and found what I was looking for. I love my Subaru!read more

I purchased a used vehicle on 5/23, and also the extended warranty. Unfortunately, I had the buyers…read moreremorse for the extended warranty. I returned to the dealership to have it removed on 6/2, $4,384, on a $6,000 car loan as I'd put 1/2 down, btw. On 7/11 I returned to the dealership as it was still on my loan, over 30 days later. Unbelievably, I was told it could take 120 days...wth! On 8/29 I returned AGAIN to the dealership and spoke personally with the finance agent, having him resubmit a cancellation on paperwork I printed off from the warranty website. Today, 9/14/26, it is STILL NOT removed from my loan, but following up with the warranty company this morning and it was cancelled 8/30! Refund will be sent to the bank soon! This sounds like a scam/con to me!! Sorry I didn't follow up on people I wanted to trust after telling me their life story, while waiting to purchase a vehicle.

As someone who has 30 years experience selling software and solutions to auto dealers, I have…read morenumerous connections across 4 states so I can buy a vehicle anywhere. For me to choose to buy from Lambert is indicative of my trust that I will get great service and get a fair deal. It took two non-pressured visits to Lambert to complete my purchase. I worked with the Sales Manager, Bryan Steinlechtner after I researched my potential purchase and drove the vehicle. I felt comfortable and never felt pressure. Using various sources on the internet, I determined Lambert had the best vehicle at the best price. I worked with James Orlando in Finance to secure financing at a rate lower than I expected and a warranty that I requested. Totally transparent. Again no pressure. John Sdono, my seal person, helped to get the car ready and assure that I was satisfied with it's cleanliness and condition. Perfect experience start to finish. Have no fear your will be treated fairly!!

I was out window shopping for a new vehicle recently and I encountered a fine young gentleman named…read moreGarett at Lambert Buick. I honestly was not looking to buy immediately as I stated I was just only window shopping. However, Garett's expertise, professionalism, and understanding of my situation had me rethinking my decision to only "window shop". I dropped that idea like a hot cake and was ready to sit down and make a purchase immediately. If you're in the market, do yourself a favor and go see my main man Garett.

Long time family business. Matt H was super helpful and friendly. Very smooth experience!read more

Charged $240 to synch a new key fob. They weren't able to…read moreaccomplish the job but still charged full price. This is what gives dealerships a bad name.

Long time client - I will not go back. Very disappointed with how this repair was handled. I…read moreinitially brought my Jeep in for a loose 4WD shifter. The first diagnosis focused on a clutch failure with an estimate over $6,000, which ultimately turned out not to be the issue. After several weeks (4 weeks just to be diagnosed due to lack of bodies in the shop), the actual problem was identified as a worn transfer case linkage -- consistent with the original symptom and exactly what I told them that I knew the problem was - it's pretty typical with the Jeep Wrangler JK. Throughout the process, the estimate was revised multiple times, including a significant additional charge after parts were said to have been "inadvertently omitted." While I understand repairs can evolve, clearer explanations and earlier verification would have gone a long way. After the repair was completed, the vehicle had multiple warning lights illuminated. When I asked if the codes could be cleared and rechecked -- a standard post-repair step -- I was told there was "no sense" in doing so and advised to pick up the vehicle as-is. The final repair itself appears to address the mechanical issue, but the experience suffered from inconsistent diagnosis, long delays, changing estimates, and limited follow-through at the end. I expected clearer communication and a more complete handoff for a repair of this scope. I hope this feedback helps improve the process for future customers.

Bought a Durango RT from here. I put less than 20k miles on it and have had to replace the motor…read moremounts, radiator and rack and pinion. They do not inspect the used cars very well before selling them

I had an amazing experience with T(Twa) when buying my Honda Civic Sport. He was extremely…read moreknowledgeable, personable, and answered all our questions without any pressure. T is a genuinely caring, easy-going, and trustworthy person who made the entire process smooth and stress-free. He is your guy if you are looking for an honest buying experience with someone who follows through on all details! I highly recommend him. Thank you, T!

I recently purchased a car from Great Lakes Honda in Akron Ohio and was sold a lemon!! The car had…read moremajor engine problems, problems that if they even lifted the hood they would have seen immediately ! They told me to "add the warranty later" but the car only lasted one month!! In addition, a family member purchased a car from them after me, his car hadn't had an oil change in months!! I do not recommend this dealership or ANY dealership without insisting on a warranty and taking a reliable mechanic with you.

SCAMMERS. My…read morehusband and I bought a 2019 Chevy Traverse IN CASH from them in March and the transmission blew after a month. We noticed the day we received the vehicle that it was hard-shifting into second gear. You can't expect me to believe that the people at "Prestige" didn't know this was happening. Unfortunately because of our hectic schedules, we struggled to find a time to get the car to the shop to have it looked over immediately. A few weeks later as I was driving with my 15 month old, the Traverse died in the middle of the road. It wouldn't go in reverse or drive over 30 mph, and the Drive indicator light was flashing. We brought it to our mechanic and were quoted $11,000 for a transmission replacement. This is when we discovered that "Prestige" Auto Mall's "warranty" doesn't cover jack shit, and when my husband reached out to them to see what we could do about the blown transmission/warranty, they chastised him for not purchasing their $3,000 extended warranty. Why would we buy a $3k extended warranty? I would've just bought a better car for that money. When my husband filed a claim with their third party warranty company, they were only willing to pay $1,500 toward a $11,000 transmission replacement. The "dealership" offered to do the replacement "at cost", but they're now dodging his phone calls. We even got a second opinion from a shop that deals specifically with transmissions, and they quoted us at $8,000 for a refurbished transmission. I don't know about you, but we can't just come up with that kind of money after dropping the money we scrimped and saved on a car. We now have a $18k paperweight. It's been sitting at the transmission shop for weeks. Also, the first time I took the car for a car wash, the black paint on the rims and emblems started to wash off. It looks like they colored it in with a paint stick. The front grille was also cracked and we were never told about this, despite having asked for a video of the entire car. They conveniently avoided that part in the video. We've been without a vehicle for over a month now, and have had to borrow vehicles from family members to get to work and transport our six children to school and extracurricular activities. Our summer plans are absolutely shot because we have no way to travel or do anything. This "dealership" is an absolute joke. I would NEVER expect to have to replace a transmission on a car I just bought from a dealership. If I wanted to pay almost $30k for a car, I would've just purchased a vehicle from a reputable, local dealership like we have in New York State. The only reason we bought from them was because we were looking for something very specific to transport our family of 8 and were having trouble finding anything locally. We can't afford to just shell out $11k or the cost of a new vehicle because the piece of junk we bought from this joke of a dealership scammed us. The ONLY saving grace about this podunk "dealership" was their salesperson, Wyatt. He was easy to work with and responsive. Other than that, PLEASE save yourself the trouble and DO NOT DO BUSINESS WITH THESE CON ARTISTS. THEY DO NOT STAND BY THEIR VEHICLES.

1 month ago I bought…read morea car with bad brakes n they said they'd fix them. I've been calling them all week n they won't return my calls. They obviously don't want to stick to our deal they made with me. Integrity goes a long way and they apparently have none. I wouldn't recommend buying from them. Looks like I'm taking it to a shop since they don't want to fix it. Once they get the sale they don't care anymore

Klaben service first rate. Amazing family, thank you for caring for our car and daughter.read more

I wouldn't recommend this dealership to anyone! In April I had found the exact car I had been…read morelooking for. A used 2025 XT4 with low miles and certain specs. When I arrived I was told the vehicle was down the street at the body shop because the antenna had come loose and was being reattached. After the vehicle arrived at the dealership I inspected it thoroughly. There was no visible damage to the antenna that I could see. After purchasing the car and having it in my possession for about 2 weeks, I noticed missing paint at the end of the antenna. I took pictures to zoom in and see how much damage there was. The entire antenna had scratches and missing paint all over it. There were also scratches on the top of the vehicle around the antenna going towards the back of the roof. My guess is that they had covered the scratches with paint, but didn't prep it properly, so when I had ran it through a (brushless) car wash it took the paint off. I also noticed that they had SUPER GLUED the antenna back onto the car. There was dried glue oozing out around the antenna. That glue is now turning white. (Pictures are from 5/7) I contacted the dealership and sent them the requested pictures. I was told by Neil (manager) that he would come up with a resolution and call me back. I waited, no return call for at least 2 weeks. I called again. He was "unavailable". I asked for a return call. No call back. I called back a few more times and left voicemails for him to return my call. It has been 2 months since I originally contacted them about the damage and still haven't heard from him. Come to find out, according to the CARFAX report they were the original owners of the vehicle. Likely a demo. They know exactly what happened to the antenna and roof. They did an atrocious job of "fixing" it/covering it up and also didn't report the damage. The vehicle was sold to me in "excellent" condition according to the Kelly blue book value they gave me. They knew about the damage, they tried to cover it up. It's shady business practice. I have contacted Cadillac directly, so we'll see if that gets me anywhere.

I am writing this review to inform future customers who may be considering this dealership for a…read morevehicle trade-in. I received a trade-in offer through CarGurus that I was satisfied with. When the dealership contacted me, I made it explicitly clear that I would only proceed if the trade-in value matched the original offer. I was assured multiple times via text that the number was fair and could be honored, pending inspection of the vehicle. That condition was completely reasonable. I arrived at the dealership fully prepared to complete the transaction at the agreed-upon value. The vehicle was accurately represented in my trade description and passed inspection as described. Despite this, the dealership significantly lowered the offer once I was on-site. I was told that online estimators sometimes struggle to reflect true market value, and I was shown Kelley Blue Book figures as justification. If the dealership had concerns about honoring the initial offer, that should have been communicated before I made the trip -- not after I arrived expecting the agreed-upon number. This experience reflects a classic bait-and-switch tactic. Transparency and integrity are fundamental in business, especially when customers make decisions based on written confirmations. Had the dealership been upfront from the beginning, this situation could have been avoided. I encourage future customers to get firm, written confirmation of all numbers and to approach trade-in negotiations here with caution. This type of practice is disappointing and unacceptable in today's marketplace.

My experience was mixed. Connie was friendly and helpful. She took time to show me features on…read morethe car. Before driving off the lot I noticed there were no floor mats. She indicated they weren't on the window sticker but I said for a 40k vehicle not to have floor mats seemed ridiculous. She promply went inside and spoke to someone who sent her to parts to get me a nice set of deep weather resistant floor mats! The financing wasn't as great. The young man was friendly enough but as I looked over the electronic contract I noticed the price was nearly $5k over sticker. I asked and was told it was for the additional protection packages. He had put on $600 interior protection, $700 wheel and rim protection, $600 gap insurance, AND a $2800 service plan without asking if I wanted any of it. He didn't push back when I asked questions but in the end I had him remove all of the add-ons. I understand that this is how the dealership makes most of its money but I think they should ask before putting any add-ons in the contract.

If I could give zero stars, I would. I attempted to buy a used car from this dealership and was…read moremet with constant lies and attempts to add unnecessary costs to the sale. Most importantly they refused to allow me to use my Michigan bank for financing, did a hard pull on my credit for their lender and quoted me an interest rate 1.5% higher than my bank. The following day another person told me I couldn't put money down, I needed to finance the entire loan and the rate would be 3.5-4% higher than my bank's rate. They also tried to pressure me to sign the loan docs "before midnight" or everything would need to be redone the next day. Needless to say, I walked away from this deal and filed a complaint with the Ohio Attorney General's office.