Long time client - I will not go back. Very disappointed with how this repair was handled. I initially brought my Jeep in for a loose 4WD shifter. The first diagnosis focused on a clutch failure with an estimate over $6,000, which ultimately turned out not to be the issue. After several weeks (4 weeks just to be diagnosed due to lack of bodies in the shop), the actual problem was identified as a worn transfer case linkage -- consistent with the original symptom and exactly what I told them that I knew the problem was - it's pretty typical with the Jeep Wrangler JK. Throughout the process, the estimate was revised multiple times, including a significant additional charge after parts were said to have been "inadvertently omitted." While I understand repairs can evolve, clearer explanations and earlier verification would have gone a long way. After the repair was completed, the vehicle had multiple warning lights illuminated. When I asked if the codes could be cleared and rechecked -- a standard post-repair step -- I was told there was "no sense" in doing so and advised to pick up the vehicle as-is. The final repair itself appears to address the mechanical issue, but the experience suffered from inconsistent diagnosis, long delays, changing estimates, and limited follow-through at the end. I expected clearer communication and a more complete handoff for a repair of this scope. I hope this feedback helps improve the process for future customers. read more

Bought a Durango RT from here. I put less than 20k miles on it and have had to replace the motor mounts, radiator and rack and pinion. They do not inspect the used cars very well before selling them read more

On Dec 26, 2022, I ordered a MOPAR fan relay for my vehicle. On May 19, 2023, the part failed. I subsequently found out the part was not MOPAR. It was a poor quality after market. Neil Young had fraudulently misrepresented the part as being MOPAR. I contacted the seller through E-bay, then e-mail. Their responses were just deceit, and pathetic lies. During the course of the messaging, they sent a FedEx shipping label for me to return the part. But apparently, they just wanted the part back since it was evidence of fraud. There was never the intention of actually sending a refund. Only fraud, and deceit. read more

I've been looking for a new Pacifica with very specific specs (silver, gray seats, awd, sunroof, nav) for several months- searching on the Chrysler corporate site, looking all over the east side of the country. A week ago I found one in at another dealer in Indiana, made a deal, paid a deposit, drove 3 hours and showed up at our agreed time to pick up the car, and was instead told that dealer had somehow "accidentally" sold it to someone else! I was not a happy camper. Two days later I found that Falls Motor City had an incoming Pacifica Limited in the right spec. I messaged the dealer via their website, a few minutes later Scott Mancabelli called, and in a few minutes, we had a deal. I paid a deposit with a credit card, then the next day drove from Cincinnati to Cleveland and picked up my new Pacifica. Kudos to Scott Mancabelli and Falls Motor City, their professionalism made this one of the most pleasant transactions in my 50 years of buying cars. read more

Falls Motor City - Auto Repair Near Me - Cuyahoga Falls, Ohio

Excellent. Second car from there second seamless transition and transaction. They worked to get the numbers right and were extremely polite. Jerome is a 5 star salesperson , a extra high recommendation read more

Falls Motor City - Auto Repair Near Me - Cuyahoga Falls, Ohio

Great service! I'm from Detroit, traveling for work...my 1500 started making some crazy noise. I brought it here, explaining I need a quick solution bc I have a funeral back home tomorrow. Dominique Jones (service advisor) shot me to the front of line, got a new wheel baring put on, and had me out of there in 2 hours. Ty so much to this excellent service department! The mechanic was great too! read more

Falls Motor City - Blue 1500 - Auto Repair Near Me - Cuyahoga Falls, Ohio

Avoid their service department at all costs! They have told me a need new brake pads and rotors three years in a row. They said it's caused by the way I drive, but when I told them I have NEVER had this issue with a vehicle before I was told "well this is a different car". A service manager told me he would look into the brake warranty and give me a call to go over options, but never bothered to call. I suspect they use crap parts that don't last. Their express lane oil change is awful as well. They don't accept appointments for an oil change, so multiple times I've stopped by and encountered a wait of more than an hour and a half and been told to come back another time. It's advertised as being "express lane" but more than once I've had to come back multiple days in a row or schedule time off work just to get an oil change. On one occasion, I came in for an oil change, and they tried to tell me I was going to need 4 new tires, but I had just replaced them about 30,000 miles earlier! Maybe because I'm a woman they figure I don't know better, but i do know you should get more than 30,000 miles out of a set of tires. They will never touch my vehicle again. read more

Do not buy from this company!! purchased a steering linkage upgrade for my dodge ram 2500 and they partially refunded the item on ebay and then put it back up for $300 more! Very shady business practice. When called about it, they said they couldn't get the part, even though it was in stock for double the price. DO NOT PURCHASE ANYTHING FROM THIS COMPANY!!! read more

Bought a 2013 jeep wrangler over the internet first time ever i was very nervous buying it sight unseen.jeep arrived on time and was beautiful many thanks to falls motor city for a great purchase. read more

Falls Motor City - Auto Repair Near Me - Cuyahoga Falls, Ohio

We were 2000mi+ into our cross country journey from WA when we starting hearing a knocking sound underneath our 2017 trailhawk. Luckily falls motor was near by and we were able to get a diagnosis - on a Saturday no less. They had to replace the drive shaft which had to be overnighted from WA of all places. They had the part Tuesday morning and completed the repair by Tuesday afternoon which was completely covered by warranty. They were super helpful and really went out of their way to get us back on the road! Even helped us out with a rental vehicle while we were stuck at the hotel down the street. I can't say enough about the professionalism and the customer service at this dealer. Really clean, beautiful shop too. We even picked up a Jeep T-shirt while we were there - they have a pretty decent selection. read more

I went here after visiting several different car places that were no help at all. I was buying my first car on my own with little to put down. They were extremely helpful and I did not feel at all like I was being pressured to buy anything. I got a great deal on a used car that's in tip-top shape. Lou was absolutely the friendliest and most helpful car salesmen I've ever dealt with. I even went back a week later with some issues with my turn signal light on the new car and they replaced it at no charge, even though my new car didn't qualify for the warranty. All around very nice people and a good place to shop for a new or used car. read more

Falls Motor City - Auto Repair Near Me - Cuyahoga Falls, Ohio

Worst customer service I've ever worked with! Brand new vehicle under warranty and won't cover it because of a mistake they made? Blaming it on front end damage from 2 years ago but when I brought it back that day of damage they have it noted and I was told it was fine to drive and now I find out they didn't inspect it and want me to pay out of pocket for their mistake??! Do not buy from here because cars need maintenance and they will do anything to pull more money out of your pocket!!! Once you buy from them they will treat you like garbage! read more

Recently took my RAM 2500 truck to them (service advisor was Betsy) with a detailed list of items that were of concern. I was told that they had figured out what was wrong with it, needed to order parts, and cost would be under 2k. I opted to do repairs. Few days later picked up truck drove home to find that truck was still behaving the same as prior to their " pseudo fix". Called them the next day brought truck back to them to try again, then they called a few days later to say it would be about another $1k to fix the same issue I had concerns about prior. I'm not sure whether the initial $2k was needed or if they did a sorry job with diagnostic and by the way they wanted to charge me another diagnostic fee on same concern as previously. I declined, the manager of service told me that they had recommended I fix the issue that they found the second time which was NOT true, nor was it referenced in my paper work (however my initial paperwork did indicate the same concern as I had stated prior) he was so disingenuous, rude and disrespectful, talking over me and condescending, I would NOT trust nor recommend this place to anyone! Stay away they are not worth the time nor your attention!! read more

Terrible experience no willingness to negotiate on price at all for a vehicle priced almost 25% over fair market value, then insultingily offering well below market value for my trade. Then trying to pressure me into another over priced vehicle that was nothing near what I was looking for (I think cause it was a vehicle they would have trouble moving). Do your research so you don't get burned bywayover paying for a vehicle not worth the cost. Then unbelievable after a bad review the sales person contacted me and accused me of not being able to afford the vehicle because I wasn't willing to pay the extremly over inflated asking price totally unprofessional be careful the dealship you choose and do your research cause these people will try and burn you. read more

For once I had a great experience at an auto dealership. I went to look at a CPO RAM 1500. I had no intention of buying it on my first visit. My salesman was Dan Olsen. He was very easy to work with. No high pressure stuff. He didn't pull any of the typical car salesman tricks like "What payment are you looking for?" "Your payment could be $100/month (if you finance for 30 years)". I left with confidence in him and the dealership. I did some price research and found that their price was extremely reasonable. I went back and purchased it. I have had the truck for 8 months now and have found absolutely nothing to complain about. Seeing how used vehicle prices have gone up so much in the last 6 months, I feel like I stole my truck. I definitely recommend Falls Motor City. read more

I tried getting information about buying a car online. I put in an inventory number for a Jeep around 37000 I got a response back asking if I looked over the information. I did respond that i didn't receive it so they resent it to me. The price was over 50000. I was confused and this time sent a picture of the vehicle with it information from there web sight. I later found out the first time I put the number in I must have typed a wrong number but after sending back an email with a picture with a sticker price of just under 38000 I got a message saying it would be 50 k here is the actual response "Price would come out right around $50K with taxes/fees. -- roughly $600/month. This is the 3rd time I've emailed you this information. Do you want to buy it?" I thought this was a bit rude so I called the manager and also did a complaint. Today I got an additional email from the dealership salesman and here it is Really? AND a 1 star dealer rater review?! I have never even talked to you on the phone and you're blasting me online? You have never responded with a picture/price, that would have cleared things up super easily. Or maybe calling my cell phone, which I put on the bottom of my emails. I just don't understand why you put so little effort into communicating with me, but can go so far out of your way to call my manager and tell him I'm doing an insufficient job. You're not willing to speak with me on the phone for 5 minutes during the past week but are more than willing to call and ask for a manager just to complain now that you don't want to buy a car. By now I have realized that I actually came out ahead; if putting in 5 minutes to writing emails gets me a phone call to my boss I can only imagine what it would have been like actually working with you. Live your best life. Just a reminder I did send a picture of the car from there website. I called the sales mans manager he said he didn't know why I was so upset by this email. He had talked to the salesman and knew he was going to reach out to me and let me know that I put in the wrong stock number but when I said I sent a picture he stated his salesman didn't tell him that but I shouldn't be upset with the response I asked for the owner. Who is on here stating there great service and he told me who the owner is doesn't matter. As I was writing this the manager did send an email apologizing I appreciate that part read more

Falls Motor City - Picture I sent inquiring about the price - Auto Repair Near Me - Cuyahoga Falls, Ohio

This time you messed up Dave McGraw. Purchased another new Challenger...or so I thought; drive 704 miles (total), endured traffic, a couple of delays from accidents with a rented car trailer ($59) and two dogs for nothing. Car damaged right side front bumper; they tried to repair it but it looked awful, wrong color paint, sprayed from a can-did not match, putty used was not blended with body lines...it looked like it was stung by a bee (very amateurish), and there was an outie...a ding but sticking out. I had asked Dave to take a look at he car and advise, I guess his vision is bad. The sad part is if he had told me I would have purchased a different car from them. They lost my trust and my business. What a waste of a day, I wish they had to pay for wasting people's lives, what is 12 hours of someone's life worth? read more

I had a pleasant buying experience here. My salesperson was going to be Andy but when I got there he was busy so Mike took over for him. I bought a used 2014 Kia Soul. My financing was pre-approved through Capital One so there was no issues there. The salesman Mike was very helpful and very personable. The finance department was no issue and friendly as well. I arrived at 12:45 and drove home in my new used vehicle at 2:30. Everything was explained to me well by the salesman Mike about the remaining warranty on the vehicle service history excetera. I like most people have a phobia about buying vehicles from car dealers. This experience was pleasant and stress-free. I highly recommend this dealership. read more

Falls Motor City - Auto Repair Near Me - Cuyahoga Falls, Ohio

See all

Hi. Let's start at the top. Previously I had called to have mainly due to my front end and decided to make an appointment to have it looked over. A week prior to my appointment my vehicle completely lost all power in the middle of the night on the Eway on July 27th. I had it towed to Falls Motor City in Cuyahoga Falls that same afternoon. On July 29th they had finally got it into the garage and looked over. I was told I needed to purchase a new battery to start. Nearly 300 bucks mind ya. By the end of that day "the repairs were completed" at 5:27pm they were working on paperwork and 6pm they text me again saying "We close at 6. If you want to pay for your service online, I can leave your keys in your car to pick up after hours." 6:02 they responded with a link to use for payment.. I reply back at 6:04 that I would pay. But at 6:11 they locked the doors. Only giving me 7 minutes to get on and fill out the information and process a payment at the very last literal moment. Who gives a customer that kind of time frame?! This starts my irritation and it doesn't stop there. The next day I go to work with the plan to have someone take me to pick up my repaired vehicle that evening. We arrive; I receive my keys. I happily proceed to my vehicle to only be discouraged the first try it doesn't start. Then the 2nd.. then the 3rd.. im becoming highly agitated and disappointed. I try a total of 5 times before I approach the desk needing answers. Ofcourse whomever is sent out with me "doesn't understand what's going on" we finally get it to start and its the ugliest thing I've heard not to mention the disco of lights on my dashboard also. So you allowed a customer who worked all day and drove a half hour there on someone else's time to pick up a repaired and completed vehicle that seemed as if it was never really worked on?! Altho I could tell it had been worked on or atlease sat in with the amount of thick layered grease covering the inside of my driver door! Not until i reach out again on the 31st do I even know someone is looking at it! And yes this was the first time since the "pick up" it was finally being looked at. Mind you this is 9am. By 11 they know it's the PCM. Interesting. Aint no way you guys test drove that vehicle multiple times as im told and it wasn't in the shape it was when I came to pick it up.. it was.. it was ignored. And instead they presented a big pile of shit to a paying customer as well as it was proven to me my cars cleanliness or respect for ones belongings was not a concern or priority of theirs. Now for a few days we did go back and forth on ordering part and info in regards to repairig it. As i was reluctant to keep it there. Being im in the middle of waiting for my new home to be move in ready and basically homelss till so I decided to leave it where it was and just get it handled. August 25th I received "Hello Ms. croft, we have installed your PCM and your Journey is starting up fine now. Your Check Engine Light is still on and it is running rough. Do you want us to dig in to why or would you like to pick up your Journey today?" IS THIS REAL LIFE? ARE YOU REALLY ASKING ME IF I WANNA WASTE MY TIME AND ANOTHERS DRIVING THERE TO PICK UP MY CAR THAT CLEARLY ONCE AGAIN IS NOT FUCKING REPAIRED FULLY OR CORRECTLY?! WOW. They say "would you'd like us to figure it out." ......*blank fucking stare* OBVIOUSLY! August 26th no update to be given when i ask. I ask again on the 31st! I finally receive word it needed an Alternator. Which is hilarious because i said this to them multiple times and was out off about it. Also nearly each and everytime ive had to reach out to them to get updates and information. Just like today but il get to that.. I ask again on September 2nd for an update about pick up.. tried to contact them many times.. i am getting my keys TOMORROW for my house i NEED my vehicle. Apparently their phones were down. I wait until 11 am today when they open at 9. I'd think a garage should be immediately calling a customer that has been wothout their vehicle for over a damn month to inform them of a new issue! But no they don't do that there. So yes i call.. im irrate. These last few weeks each time i have reached out i have calmy let it be known i was becoming unglued with the various shortcomings on their part. And to write it down somewhere how disappointed and aggitated I have became so it would be no surprise when this came to a head. Apparently not only is the Alternator need replaced and not done today there is suspension issues of se kind that need done first! Oh nice. Thanks for the update... that i had to stalk you donw for!! Here i am thinking I would absolutely picking up my car today. Where the fuck is customer service or support? I haven't been treated as if I was an important customer not one damn time. Couldn't even offer me a rental, free detail or oil change. Woulda been nice to be thought about "this woman's care has been here X amount of days" ....as a previous mana read more

Falls Motor City - Auto Repair Near Me - Cuyahoga Falls, Ohio

I am extremely disappointed with this dealership. I bought a used 2013 Durango there this year and after driving only 1000 miles the car will intermittently not run. Had it into the service department and they told me that the battery needed to be replaced. After spending $400+ for diagnostic fees, labor and a new battery it still has the same issue. They have refused to service it again without me paying diagnostic fees again. I would definitely NOT recommend Falls motor city or their service department! read more

This place is the reason people hate to buy cars. I tried to buy a car from them out of state and they wouldnt take a loan from a federal credit union because I was "Out of state" Truth is they wanted to charge me 14% on a 760 credit score. They wanted me to finance through them to get the kick back and give me a higher interest rate so they could get some of that as well. No way would I ever consider this dealer. I ended up buying a WRX with 4.4% interest from Carvana. Avoid these guys. read more

Go to another dealership. I have a great, trusting friend that have had to get a lawyer involved in their transaction. It is still outgoing after 3 weeks. Go to Brunswick over this one. read more

DO NOT BUY FROM THIS LOCATION! We bought a Town and Country. We had it LESS than 3 months, and it turned out to be a LEMON. They will not stand behind their cars. (They will take your money!) The owner will not call us. We were told that the car has many issues, they do not know how to fix them and that we cannot bring it back...even though it is under warranty. Please message me if you want ANY details. STAY AWAY!!!!!! AND...this was a BRAND NEW car...is it normal to replace the new muffler twice in less than three years? I do not think so... read more

FUZZY MATH.. Recently went to the dealer and purchased some new splash guards for our van... I like the factory products because they fit properly, are high quality and made in America plus I get a 25% discount from my fathers retirement family plan... while there I inquired about some winter slush mats for the same van. Would have to order them and after our discount I was told the price would be about $79.00 2 weeks later I return trip to the dealer parts window. Order slush mats and I am told by the seasoned parts clerk that they will be there Monday and with discount they will be about $79.00. Perfect. Monday around lunchtime... same seasoned parts clerk calls cell and leaves msg stating the mats are in and they are open till 7:30 pm. After I close shop I drive up the dealer and visit the parts window. Not so seasoned evening parts clerk greets me at the window... inform him I was there to pick up the mats I ordered. Give him the name and the gold card credentials for the discount... he retrieves mats and enters discount information into the computer. Hands me an invoice to take to the cashier for $104.00 plus... "Umm.. excuse me. There seems to be a mistake on here. I was told these would be about $79.00" He responds that the mats are $130.00 and with our 25% discount they come to $104.00+... I am no math wizard but 25% from 130.00 is $97.50 NOT $104.00... I tell him that I was told three times they would be about $79.00... He responds that 130.00 is the only price available and $104.00 is it with discount.. I then ask if $130.00 is the only price available why are the selling them online for $109.95? Says he has no knowledge of that.... There is nobody else in line and I am the only customer he needs to deal with... he pushes the invoice to me and tells me to take it to the cashier and walks away. I approach cashier who is alone and not waiting on any customers. Give her the invoice and question the price as I did with the unseasoned parts clerk and SHOW her the price they are offering online.. Her response was to take it up with parts dept.... No willingness on her part or the parts clerk to even investigate... wouldnt even look at me in the eye... Funny how the DAY clerk always had a different price for the same part number than the evening clerk... wth??? So in a nutshell... if you want to use your employee discount at Falls Motor City it only applies to an inflated list price and not the actual sale price... Your employee or retiree discount is applied at a higher list price at this dealership... so you are NOT getting the 25% off that you worked for. I left those mats and the invoice on the counter. Went home and ordered the same mats from an out of state dealer for $82.00 to the door... they honored the discount off their sale price. Fuzzy Math indeed.. Dad would be glad to know that after 30 yrs of service his 25% discount comes to about 5 bucks on an item over 100 bucks.. check the link- But $130.00 is the only price available... Right? https://www.ebay.com/itm/2013-2017-Dodge-Grand-Caravan-Rubber-All-Weather-Slush-Floor-Mats-Mopar-OEM/291663099969?fits=Model%3AGrand+Caravan&epid=1523705188&hash=item43e879b841:g:t90AAOSwqrtWmWM-&vxp=mtr read more

We had a really great experience at Falls Motor City and walked away feeling really satisfied with our purchase. The staff was very personable and knowledgeable. We didn't have to deal with a closer, the pricing was up front and honest (no four box system). And it was quick. Hands down the fastest car shopping I have ever taken part of. We had car shopped for two months straight and this was the cleanest, most family friendly dealership, we have visited. It has a children's play room with animated movies showing and an adult waiting area adjacent with a large screen tv and a free Starbucks coffee machine that made the waiting times a lot more bearable. Tons of cars on the lot with lots of options. It is worth the drive from Cleveland. read more

I purchased a 2021 Wrangler from Dan Olson this week and he was amazing to work with. FMC didn't have what I wanted on their lot (looking for a soft top is not easy) but they were able to locate exactly what I wanted and made a nearly 2 year search finally come to an end. Dan even came in on his day off so that I didn't have to wait any longer to drive my dream car home. read more

I had a great experience buying a car that I wanted - not needed. That was what made this car buying experience an enjoyable one. The major points that I would like make sure that are recognized of this excellent buying experience (if you don't read the whole review): - This was an easy experience to work out with awesome (and extremely friendly) staff both in person and online. Reviews online do not lie about this place - very low pressure sales... which I loved. - Was able to work out most of the deal before even stepping on the dealership lot - but the in person experience was great. I am glad I stopped in here. - Everything straight forward and no games I was happy with my current vehicle, but a couple months ago, but I hit a point in my current vehicle where I was like, "Do I put more money into this, or upgrade". I was looking to get out of a vehicle I loved, and that was paid off, for something more practical as a day to day driver... especially in the winter. I decided to see what deals/prices I could get on what I was looking for. I reached out to the main dealerships for new models (and used), wanting to work out as much as I could, before coming in within a 15-20 mile radius. The dealers representatives kept saying, "...can't work anything over email/chat" or "Come in and talk numbers here"... which was really confusing because they offered e-offers and "deals done before you come in". So I was unable to make it in on many instances due to personal, and medical, circumstances that limits my available nights to just four a week. I decided to expand my search outside of my local dealers - just in case there was a car on another lot I was looking for. I had a deal lined up with Carvana, and was looking at North Olmsted Jeep Dodge, but the deals were not sitting well. Needless to say I never moved forward with those dealers. Then I came across Falls Motor City. From here on out, the car, the deal, and the communication was straight forward. I was able to find the vehicle I was looking for, in two different trim options, with 6 vehicles on the lot. So I messaged them and we got chatting. Emailing back and forth, they were willing to set up an e-price right off the bat - which was nice and easy. I reached internet sales representative, Dave McGraw, to work out a time to come in. As for the price, that was even nicer, "Here is the price if you go with "XX" financing". No bait and switch, no "what do you want your payment to be", none of that. That was it; that simple. I gave a couple days I could make it in, and Dave was very good with my schedule, not pushing the issue of making time to go in and drive the car. When I reached the lot, I was not handed off to a new sales representative. Dave was finishing up for the evening and came out to answer my questions. He was very nice and awesome to chat with. Dave was very knowledgeable in the Jeep line of vehicles, and was fun to talk shop with, while we test drove the car. He realized I was very familiar with the vehicle and just let me drive it and get a feel for that model, making sure it was what I wanted. He didn't try to distract me when I was trying to get the feel and the noise of the vehicle. We took out a couple different trims so I could feel that the rides were in fact, different. When the drive was over - went back to the office to talk numbers. We kept chatting while the other agents kept things rolling in the background. Dave was very personable and recognized I knew a lot about the car and just let me roll with the deal. Dave was a great sales representative to work with - no pressure (which was refreshing for once). We were even able to work out a deal on a vehicle that I was looking to sell privately. Finalizing the deal was quick and easy. I had my financing and rate pre-approved, and was able to work with Todd Dungan, the finance manager, to finale the paperwork. It was a low pressure, well explained, experience. We had all the paperwork and financing done within 15-20 minutes. Great guy to talk to as well and did not try to pull a fast one with financing paperwork. Overall - this car buying experience was awesome. I was able to get a deal on the car I had eyeing, almost the exact amount in trade-in that I wanted, and was able to get the deal done (at the dealership) in under two hours. You can't beat that, especially going in to only drive the car... not to buy one that evening. Dave McGraw (and team) - keep things (and the deal) straight forward, honest, and easy... both online and in person. I was very happy with my experience. Thank you again, Falls Motor City! read more

I am updating my review Falls Mopar City. After my first review, Andy H. of Falls Mopar City asked me to contact Mr. Newsome, address returned the balance of my money. I have to say they respond quickly to all emails. I moved them to a 3 star, because they resolved the matter, but I could not give them more becuase I did not get my part, which is all I wanted. read more

I bought a used car from this dealership at a decent price from Kevin Davis. Kevin was very honest and I highly recommend him if you want straightforwardness and a quick process. However, the used sales manager was TERRIBLE. I think his name was Bill, but whoever it was was INCREDIBLY rude because I tried to negotiate the price. The way he went about trying to sell the car to me was completely inappropriate. DON'T GO HERE IF YOU WANT TO NEGOTIATE PRICE. I ended up settling on the price and had almost no gas in the car as I was pulling out. Overall, it was a fairly disappointing experience and I probably won't ever go there again. read more

David Milan and the service department are incredible. They serviced my challenger and went above all expectations. I will continue to drive 40+ minutes to this dealership because they are so well educated/professional. I only wish I would have purchased my car from them since Spitzer in Amherst is absolutely TERRIBLE. read more

It's not acceptable to be met with a rude and combative attitude as soon as the woman (no name provided) answers the service desk phone. When you owe thousands of dollars on a car that's had problems since day one, it's very frustrating for your point of contact to have a complete lack of empathy. This is something to think about before you purchase a vehicle from this dealership. read more

I am lucky my husband is a mechanic. I feel sorry for anyone who is trusting this dealership to sell them a good car in good faith. After test driving a vehicle and finding out the 4wheel drive did not work they agreed to fix it. After driving it again it was not fixed. We walked away. They are going to sell YOU this vehicle for the full price with it not working! I am assuming you would buy a 4wheel drive for our NE Ohio winter, don't wait till then to find out it doesn't work. I only gave one star because you have to enter one, they deserve none for intentionally trying to rip me off! read more

This has to be the WORST dealership I've ever visited (except for Palmer in GA). Went there today to look at their 3 Charger Hellcats (this was the only dealership within 50 miles to have 2 black Hellcats and a blue Hellcat), which is probably the most expensive vehicle they sell. After I walked in to the showroom, I looked at each of the 3 Hellcats they had on the floor. After 15 minutes of checking them out, I sat at one of their round tables for 30 minutes. Not once in 45 minutes did any salesperson even acknowledge my existence. Even after I finally asked one of the salesmen if I could sit in one of the Hellcats, he said yes but still did not even welcome me, inquire about whether I was interested, or ask me anything about buying a car. ARE YOU KIDDING ME? Hello????? I'm in the showroom LOOKING at HELLCATS, a $70,000 car, and NO ONE is interested in speaking with me. Whoever is in charge of this dealership, BRAVO! in training your sales staff properly. What a bunch of jerks. One salesman was seated not 10 feet from me and decided it was more important to be on his smartphone than to come over and talk to me. I guess that's how they earn their commission. Well I guess that works out for them then. Little did any of these worthless salesmen know that I could have bought a Hellcat for CASH had someone had the decency to come over to me and actually treat me like a valued customer. I'll never go back to this dealership. Another dealership with salespeople who actually treat customers with respect will get my business. I should also mention that last November I visited this dealership and actually spoke with a salesman about buying a new car. The guy was a dick. But he did make a copy of a quote they gave me for a new 2016 200S and I took it to Fred Martin, who beat it by $1000. So I ended up buying the car there. Fred Martin in Barberton is actually an excellent dealership. They've always treated me with respect. Definitely consider giving them your business rather than Falls Motor City, where you might as well be Patrick Swayze in "Ghost". read more

Been sitting here since 830am without a word from anyone from the service dept. It is now 11am and I approached someone. I was told my car needed a new battery. Funny because when I bought the car 1 month ago they said they just put a new battery in it. As of 11am the guy told me it would be another 45 mins until the battery install was done. 3 hours and 15 minutes to put in a new battery? Ok. read more

Very poor customer service. After sales support is deplorable. Go elsewhere. Am gonna change service center.Will never buy..refer anyone to them. read more

This will be the last vehicle we ever buy from this dealer ship. Not only are their warranties void, anything they claim to have "fixed" has never proven to be true. I sat in a waiting room for 4 hours on a Saturday only to go home and find the repairs I asked for were never completed. When I called them back to discuss my dissatisfaction they not only had no record of me being there they tried to charge me more money to fix what should have already been fixed! These people are cons and have no problem lying to your face. Go somewhere else. read more

We bought a new ram 1500 in 2016 and a new jeep in 2018 , I looked on the website and connected with a salesman ,Kevin Davis , he had the trucks we were looking at ready when I walked in , being from out of town time was a factor , Kevin had us out of the dealership in under an hour , We did come from another sales zone so we called and made sure of the price , incentives are different in different areas of the country , so if you are from out of town call before you go , we had no trouble with this dealership . read more

The Service Department is beyond subpar - absolute joke (especially service advisors). Will not give them their business ever again. Their speed and courtesy towards loyal and high paying customers (bought last 3 cars from them and have had all services at this dealership, always wanted to give them another change). If you have ALL the time in the world, then it might be your kind of place (I don't have 9-10 hours a day to wait around for a simple service), but nothing gets communicated or done quickly, efficiently, or respectfully. This dealership service department and service advisors do not value customers' times, hard earned money, loyalty, and patience. The Final straw- A few weeks ago I started hearing a rattling noise on my car, so I scheduled an appointment - had to be 3 weeks out as they're that busy (later to find out the lies behind this as they overbook themselves too much) . The final straw - Appointment was for Monday as they were busy that far out. Dropped off the car on Sunday night. Monday morning at 8am I get a call to go over details of problems (great start). At 11:30am (3.5 hours later) still haven't heard anything from them, so we give them a call and are advised we'll be called back - 40 minutes go by, finally, the call back is made. It was determined that 2 sway bar links need replaced - awesome. I advise them to give me a call as soon as they're done so we can go and pick it up. 3 pm (3 hours after the call back) rolls around - no call yet. I call them, and of course, am told that they will have to call me back. 4:40pm comes - still no call. So I call service advised tells me that he thought he called me, which he hadn't. Tells me that car will be ready at 5:15-5:30 (10 hours after dealership opens). I advise him that I work until 5 and then at 5:30, so I need a loaner car. He proceeds to tell me there's no loaner. I ask to speak to a manager. After 5 minutes on hold - manager answers, I explain the situation, and he immediately tells me that car keys and paperwork are in front of him and ready (what in the world was the service adviser telling me? Either lies or had no clue what he was talking about at that point); I advised the manager of the none existence of their communication towards the customers from their service advisors. At NO Point did he proceed to apologize, but rather just keep making excuses of how they go through 40 cars a day (overbooking, even after I scheduled appointment 3 weeks prior), how things take time, and to defend their practice. He didn't even attempt to apologize, or to offer to make anything right or to do a courtesy discount or anything. I cannot stress enough - this dealership service department and service advisors do not value customers' times, hard earned money, loyalty, and patience. read more

Chrysler safety recall P54 is a documented failed fuel pump relay and has a bypass part number as a fix. Given the symptoms I gave the service center they should ran the appropriate tests like the other shop did and determined the TIPM needed replaced or bypass option. Instead, Falls Motor City supposedly ran their diagnostics plan giving a "mechanical parts" solution that would have costed $1400 in their shop, not solving the issue. I replaced their recommended parts and found that this wasn't the fix. This review is about the FALURE of the Falls Motor City service center's quality and integrity, for not listening to their customer, being knowledgeable of their brand's issues or open to customer complaints with documented evidence. I was even told by the Service Center manager David Milan, that writing a poor but accurate review is extortion and only reputable repair shop repairs would be recognized read more

When my 2015 Ram came off lease, I was urged to lease a new 2017 Ram that was claimed to be identical to my 2015 (which drove and rode like a car). After enduring a 4 hour wait time (5:30 pm to 9:30 pm) for the transaction to close, I drove off in the 2017 Ram. What a mistake! The 2017 pulled hard to the left, had a mysterious vibration, drive train noise and rode nothing like my 2015. I immediately returned to Falls Motor City the next morning complaining of the foregoing problems as well as gravel in the bed liner and animal tracks all over the engine compartment, suggesting the truck had had prior use. My complaints fell on deaf dismissive ears. I did call Ram Customer Care who suggested I set up a service call. It took two weeks just to get an appointment. When I arrived the service manager was too busy having lunch at his desk, so he handed my keys to an associate who took the truck for an 8 mile ride down SR8 and returned declaring nothing at all wrong with the truck except it had the tow package unlike my 2015 and that was why I noticed a difference. I was handed my keys and sent on my way completing a useless 4 hour round trip to my home in Geneva, OH. I have since learned from Ram that the towing package should have nothing to do with the ride; the pulling to the left was likely the left front tire; and other consumers have complained about the MDS system causing vibration and noise. This was of no concern to Falls Motor City since the deal was done. I am now stuck with a $50K truck that I avoid driving because it is such an unpleasant vehicle to drive. Fortunately, I have another 2015 Ram which I drive instead. I can't wait for the 3 year lease to be up on the 2017, so this piece of crap can be turned in. read more