I don't even know how to thank Towpath Auto Services. I was in an emergency situation after driving…read moretwo hours from PA to realize my car was spraying gasoline under the hood. I had a repair done back home earlier in the week and my car was not put back together correctly. The mechanics at Towpath invited us to come in without an appointment, tightened the loose fuel lines, cleaned up the sprayed gas, and reassured us that our vehicle was safe to drive. I thought my weekend of hiking at Cuyahoga Valley National Park was ruined and they saved the day and my entire trip. I don't even want to know what could have happened if they hadn't helped us. THANK YOU!

I have bought multiple cars from this location and they do my regular mechanic work on all of my…read morevehicles. Very professional staff. This is a dealership and service center, two different locations, right next to each other. They got me in and out within the same day and beat the next closest quote significantly. Thank you Steve and Tony and the rest of their staff.

Thank you to the whole staff for making my purchase of my CRV very stress free. From the time I…read morewalked in the door until I left with my vehicle everyone made me very welcome. Thank you to Liz Medina, Mike the manager and Mason the finance manager.

Never again will we go to classic Honda. Sold us a used car…read morethat they certified in excellent condition and now less than a year the whole engine needs to be replaced. We have kept up with all maintenance. It was implied during my conversation with them that this was not the case. Stay away from classic Honda of Streetsboro!

Rude condescending service writer Chris in charge of not standing behind the Hideous Hyundai…read moreproducts. Sent us home on a Friday with the warranty issue completely unresolved. We just gave up on the safety features that we paid extra for. Technology in the car is way past their level of competence (or willingness ) to repair it. We will not use the safety features and trade this TUSCON in at another dealership. We learned our lessen here and about Hyundai products.

I generally don't care for dealerships because of past experiences, but now that I've had a full…read moreexperience (all departments--Service, Sales, Finance) with Marhofer Chevrolet, I find that I'm pleasantly surprised and comfortable with saying this is a good dealership I would recommend to a friend. My Marhofer experience started with their Service department when I brought in my 2017 Volt LT (purchased from a used lot back in 2020) for routine service and software updates. Everyone was friendly and there was no upselling pressure for services I didn't need or ask for--a big relief. Fast forward a year and a half later when I decided I wanted to purchase a low-mileage Bolt EUV Premier I spotted on their website. I again felt no heavy pressure to buy from Brysyn, the young sales rep I worked with. The price on the vehicle was a no-haggle price, but it was fair, based on what I had seen elsewhere. The vehicle did have a chip in the windshield that happened in transit, but they replaced it. The car was perfect! Next came the Finance Department and I couldn't have been more pleased working with Holly, their finance manager. She was super! I was happy with the rate I got and the fact that she got it with my bank. She's smart, witty, and very thorough. My wife and son have both purchased cars from other Marhofer dealerships in the area and they were comfortable with their experiences. Still enjoying my nearly-new vehicle and have not been pressured to buy anything since I brought it home.

I visited Ron Marhofer Chevrolet twice last week to purchase a 2024 Honda Ridgeline they had…read morelisted. In my experience, this store operates like a typical high-volume, rigid "no-haggle" operation, where that policy seems to be used as a shield to avoid meeting even the most basic customer expectations. What stood out immediately was the lack of disclosure and the unwillingness to address obvious issues. The Ridgeline I test-drove had a broken center console lid. Something that should have been caught during inspection or reconditioning. This was never mentioned upfront. When I asked about it, I was told it was being sold strictly "as is" and would not be repaired. I was later told Honda might fix it under warranty, but the dealership still refused to have it taken in before the sale. I was expected to purchase the truck first and handle the repair myself. I also looked at a Tacoma on their lot and immediately noticed molding sticking out along the body. Again, no disclosure. These are issues visible within seconds, yet they were only addressed after I pointed them out. When I spoke with the sales manager about pricing, the experience was equally rigid. There was no willingness to discuss the out-the-door number in a meaningful way, even with visible defects present. The store also attempted to include a $600 "clear-coat finish" add-on that I did not want, and removing it required additional back-and-forth that shouldn't have been necessary. To be clear, my salesperson was polite and not the problem. The issue is the dealership's overall approach: lack of transparency, refusal to address basic repairs, an inflexible pricing structure, and add-ons that don't add value for the buyer. Based on my experience, I cannot recommend this dealership. Customers deserve open communication, proper vehicle inspection, and a fair pricing process, none of which matched what I encountered here.

Charged $240 to synch a new key fob. They weren't able to…read moreaccomplish the job but still charged full price. This is what gives dealerships a bad name.

We were very pleased with the process of buying a used car at Cascade Autogroup. We worked with…read moreBrendan Daniels who could not have been more helpful. In addition to the buying process, Brendan also helped us out when we had an issue with our car shortly after the purchase. He helped us get scheduled with the Service Department and our car was evaluated at no charge.

Long time client - I will not go back. Very disappointed with how this repair was handled. I…read moreinitially brought my Jeep in for a loose 4WD shifter. The first diagnosis focused on a clutch failure with an estimate over $6,000, which ultimately turned out not to be the issue. After several weeks (4 weeks just to be diagnosed due to lack of bodies in the shop), the actual problem was identified as a worn transfer case linkage -- consistent with the original symptom and exactly what I told them that I knew the problem was - it's pretty typical with the Jeep Wrangler JK. Throughout the process, the estimate was revised multiple times, including a significant additional charge after parts were said to have been "inadvertently omitted." While I understand repairs can evolve, clearer explanations and earlier verification would have gone a long way. After the repair was completed, the vehicle had multiple warning lights illuminated. When I asked if the codes could be cleared and rechecked -- a standard post-repair step -- I was told there was "no sense" in doing so and advised to pick up the vehicle as-is. The final repair itself appears to address the mechanical issue, but the experience suffered from inconsistent diagnosis, long delays, changing estimates, and limited follow-through at the end. I expected clearer communication and a more complete handoff for a repair of this scope. I hope this feedback helps improve the process for future customers.

Bought a Durango RT from here. I put less than 20k miles on it and have had to replace the motor…read moremounts, radiator and rack and pinion. They do not inspect the used cars very well before selling them