I can honestly tell you that I would not feel comfortable recommending this establishment to…read moreanyone. I have had my vehicle serviced like clockwork with this location since I purchased my vehicle from another Vendor brand new 2013. I Never missed the recommendation for oil changes or anything with the vehicle. And then, in January, of 2022 I took my car in for the usual recommended oil change and servicing. Within a month, I started, noticing that the vehicle was not running as smooth as it should've been, and made an appointment to have It looked at & found out that there were "shavings in the oil" which meant there was a problem with the engine. The repair cost me over $5000 which totally blew me away because I have been on top of any and everything pertains to this car because I totally love my beetle bug! How can a person get their oil changed along with the factory recommendations on a vehicle a month prior to be told the next month that particles from metal were found in the oil pan from the engine? That vehicle was my only mode of transportation. Which meant whatever I had put aside and sell had to be used to get this matter fixed. Yes, the work was done on my vehicle. The Service workers Rock! I have not had any problems with it since and I shouldn't have problems because it cost me over $5000. About 5 months later, the motor went out for the Convertible Top. This also cost me over $5000! Which means I spent over $10,000 on my vehicle within a year. I do admit that it turned out that my daughters shoe somehow became lodged with the convertible top. When I used the mechanics to seal and close the top I take full responsibility for that, but I don't take responsibility, nor my bad feelings for what happened to me next when I came in to pay the second bill within a seven month Period. When I came in to pay, I wrote a check to cover the expenses and was told that they did not except checks for that amount of money. I reminded the workers behind the desk that I was there less than seven months ago and I paid them by check for the work that was done on my engine a month after I had it serviced by them I was told everything was fine with the vehicle after my routine recommendations were finished on my vehicle. I then went to my bank teller at Huntington Bank, and had a bank check issued and made out to Streetsboro Volkswagen in which the attendant held a check up in the air & then towards the ground as it to say to me that it was a fraud check. I was mortified at the time that he would do that because people were in line waiting to pay for their vehicles, I felt that my check was handled as though it was a fraud ad though I wrote a bad check when it was clearly a bank certified check. I was so embarrassed that I just walked away to cool off and came back in which I watched as another worker along with another staff member was in the back room, which had clear glass staring at the Huntington Bank Check and counting the numbers on the bottom of the check. I approached them and asked what were they staring so intently at? They said that they wanted to make sure the check had the 'proper' amount of information at the bottom. I replied ' i'm not sure what's going on here, . But If you need to have someone else check a certified bank check to make sure it's appropriate. You're probably in the wrong job. I walked away and contacted the management by phone the next morning to let them know what had happened. This is one of three situations within the past three years that have happened at this establishment and I'd rather take my car anywhere else to have it serviced than to the Volkswagen location in Streetsboro. Please understand, I don't have a problem with the mechanics; the mechanics I would give a five out of five stars! It's what I've been experiencing and dealing with the staff behind the desk, and in the back office with the windows has brought me to the point that I would rather drive to Medina, Willoughby, and even North Olmsted to have my vehicle serviced rather than 5 miles up the street to Streetsboro Volkswagen.

I bought a VW Atlas in February of 2025 & now have over 6k in repairs put into it. Absolutely the…read moreworst experience I've ever had with a vehicle purchase.

5 Stars goes to Autumn who was able to answer my questions about what the protection plans I bought…read morewere. 1 star goes to Dale from corporate who told me the name of the warranty company was US warranty but gave me the number to Jonel engineering (800-432-4567), thanks Dale. 4 starts goes to Emad who got me the warranty info but after Autumn had finally helped. Emad also did a great sales job and was pleasant to work with. My biggest complaint was having to wait so long to get the paperwork signed. I had to wait over three hours to sign paperwork, it was after 10pm, the process was rushed and I didn't even get a copy until 3 days later after I had contacted them multiple times for it. Being late and rushed worked to their favor because I just wanted the car and to get out of there, so I ended up paying more than I expected and getting protection plans I wouldn't have normally bought. Luckily, I love the car, so my feelings are mixed about the whole process. Overall, 3 stars, there is definitely room for improvement. Autumn reversed my negative experience by being able to answer my simple question plain and simple after previously speaking to 3 other people who were unhelpful. Also, Emad thank you for getting me the rest of the information I was asking for. Autumn and Emad saved this review from being 1 start.

AWFUL CUSTOMER SERVICE. If i could give 0 stars I would. Do not buy a car from there…read more 1/ tried to tack on $2800 protection plan to my purchase claiming it was required on all used cars. I know my rights and demanded it be removed. 2/they owed me $3900. took them 3 weeks to pay up and got the run around. they claimed they sent it to my loan company. I didn't have one. I owned my car outright ! took many phone calls where I was hung up on, transferred to full voicemail boxes or told calls would be returned when they were not. Finally got it but had to fight for it. 3/ drove an hour to get service they promised would be done and I would get a rental. When I got there (an hour away) they did not have a rental and the service guy did not know how to operate my car (tesla)! had to reschedule. The 2nd trip was ok. 4/ STILL NO TITLE after 45 days! This is the worst. I was told several different things and lied to many times. "it was mailed a long time ago" and "oh its a Memorandum title- it should have been emailed" (no, I own the car, its not financed so thats an outright lie as those are only when you finance), " if you dont get it by 3 days before your temporary tag expires, we will issue you new temporary tags via email".(um by the way, that is illegal in OHIO) oh and here is the best one yet " we had to get the lien off of it before processing it in your name" . Well now here we are- Plates expire tomorrow. Still no title. I reported them to the Attorney General and the BBB. Although this does not help me with expired plates and no ability to go to work now. Just do yourself a favor and avoid headaches- shop for a car elsewhere.

Everyone was very welcoming and helpful throughout the whole process. Test drove the vehicle and…read morereturned it to the lot but ultimately decided on getting a 4 by 4 Nissan Frontier instead.

I leased a brand-new Nissan Sentra from Nissan of Streetsboro on July 31, 2026. Less than 24 hours…read moreafter taking possession, I discovered the rear seat was not properly connected and the paint was chipped on both rear doors. The following morning, I immediately returned the vehicle. Given these issues were discovered almost immediately after leasing a brand-new vehicle, I expected Nissan of Streetsboro to take responsibility and make the situation right, including considering a replacement vehicle. Instead, I was told the issues were not sufficient reason to provide another new vehicle. I was told they would order a replacement seat and touch-up paint. Unfortunately, the situation continued to get worse. The service department contacted me and said they would pick up my vehicle and provide me with a loaner vehicle. The scheduled day came and went--no phone call, no vehicle pickup, no loaner, and no communication. I repeatedly contacted my salesperson, Dominic Walker, who told me he would speak with General Manager Brandon Boro. Despite my repeated attempts to get an update, I never received a call back. I eventually contacted the service department myself, only to be told that they did not have a loaner available. After I emailed Dominic and Brandon directly, Brandon responded, and I provided the date and time I was available to meet with him to review the vehicle and discuss the situation. I arrived at the dealership at the agreed-upon time, only to find out that Brandon had already left and had supposedly left Alan Spuzzillo in charge. Rather than meaningfully listening to my concerns, Alan seemed more interested in taking pictures of the vehicle than hearing my explanation. He eventually directed me to the service department regarding a loaner vehicle. After providing my driver's license and insurance information, I was then told I also needed to provide a credit card. Given everything I had already experienced, I was uncomfortable providing my credit card information for a loaner while my brand-new vehicle was being repaired for issues that were present when it was sold to me. Because I was unwilling to provide the credit card information, I was not provided the loaner vehicle I had previously been told would be available. Let that sink in: I leased a brand-new vehicle, discovered problems less than 24 hours, immediately brought it back, and the dealership acknowledged repairs were needed. I was then told they would pick up my vehicle and provide a loaner--yet they failed to follow through, and I am the one left dealing with the inconvenience. This is NOT how you treat a loyal customer. I have been leasing Nissan vehicles for nearly 20 years and have continued to bring my business to Nissan despite recalls and other vehicle-related issues. After nearly two decades of loyalty, I can say with certainty that I will not be leasing another Nissan after this experience. I have now had to make multiple unnecessary trips back to the dealership, while also putting additional mileage on a vehicle that I should have received in proper condition. I should not be responsible for the time, inconvenience, and additional mileage caused by problems that existed when the vehicle was sold to me. In my opinion, Nissan of Streetsboro should have taken responsibility from the moment I returned the vehicle the morning after purchasing it. Instead, I have experienced excuses, broken promises, unanswered calls, poor communication, and unnecessary inconvenience. I am still giving Nissan of Streetsboro an opportunity to resolve this matter promptly and appropriately. If this situation is not resolved this week, I will pursue additional avenues, including seeking legal advice and contacting the local news media. If you are considering purchasing a vehicle from Nissan of Streetsboro, my advice is simple: INSPECT EVERYTHING BEFORE YOU LEAVE THE LOT. Check the seats. Check the doors. Check the paint. Check everything!

Tried talking to the sales team about working a deal. The sales woman acted like she didn't know…read morethe difference between dealing on Msrp and manufacturers rebates. When I tried to speak to sales management the person answering the phone was very rude and told me it was better if I just blocked her and didn't call back

I was disappointed with the service I didn't receive for my vehicle…read more I asked for new wipers which wasn't done. Also, they told me that the service overdue indicator would reset but didn't. Two minor issues, yes, but I have had been in the hospital, was still recovering, so it was a lot for me. When I called to make the appointment for service, I advised the service department that I had a warranty covering the two damaged tires. It wasn't noted, unbeknownst to me, so when they were updating me on the length of time before completion, and cost, I realized they were charging me for the tires. I told them about the warranty and was told I should have said something about when I dropped it off. They put the blame on me, which I will take part of it, but they should be talking to service for not making note of it. I just won't be back for service.

I hate buying cars - well, actually I love cars but I really dislike car dealers. Ruby Auto Group…read moretakes the car dealer out of the equation and made my recent car purchase the most enjoyable I ever had. I told Jon Ruby what car I was looking for - right down to the accessories and trim and he found it for me. By contrast, it took me three months/untold numbers of phone calls to buy my last car and I didn't get exactly what I wanted. I never had to listen to sales pitches for things that would increase the dealer's profit but not the life, value or my enjoyment of my car (extended warranty/undercoating/financing) or any talk of "he'll probably throw your offer in my face, but I'll take it to the sales manager". What I did get was exactly what I wanted for considerably less than I would have paid if I had found it on my own - Jon more than made up for what I paid him in savings alone - plus he handled everything. He also took my car in trade and gave me exactly what Kelly's/Edmunds said it was worth (in trade). I recommend Ruby Auto Group highly - if you're busy, just don't like the car buying experience and want to let an expert negotiate for you.

From the owner: We specialize in finding the car you want, whether new or pre-owned any make or model. Ruby Auto…read moreGroup takes all the burdens that come with buying a car and utilizes all the knowledge and years of experience to better serve you with your next purchase. We are one of the very few auto dealers that pride ourselves on treating you our customer the right way. Here at Ruby Auto Group, we understand that today's car buyer is searching online for their next car. For that reason we make sure to give you the best information on each car we sell with all the photos you need. All of our cars that we sell go through many steps of certification so you our customer will be confident buying any car from us. Stop being hassled by car dealers that are just trying to sell you a car and not focusing on you and what you really want. Ruby Auto Group will show you what car buying is supposed to be like...A Common Sense Approach !!

This is my go to spot for standard maintenance. The staff is always friendly. They do not try to…read moreover sell, which is really nice. My wife and daughter are also comfortable going and do not feel as though they are trying to take advantage. They usually have some kind of deal going on. Their prices are reasonable and comparable to all others, and lower then most. All in all, you can not really go wrong here.

I took my truck to streetsboro ntb for an allignment and rotation. I was told to come on Saturday…read moreso the best allignment tech would be there to do the job. I arrived an hour early because I was working close and asked if they could fit it in or if it would be better to come back at my scheduled time. With some hesitation the manager told me they could fit it in. As I walk to sit down I hear her ask a tech if he wanted to do my allignment. He replied "sure, if you show me how to use the computer." I'm guessing he wasn't the aforementioned alignment tech. I was approached shortly after by the manager to tell me that they just realized I was there for a rotation as well. She told me that it would be real quick. A short time later I was approached again asking me to come out to the shop area. I followed and the tech that was doing the rotation could not figure out how to use the special socket to take the special shaped lugnut off of the front driver wheel. He told me that it was the wrong socket. I assured them it was the only one I had for them. The manager, being aggravated, told him to put the other tire back on and told me to bring the truck back Monday and they would do the rotation for no charge. It took the tech 15 minutes to reassemble my vehicle. I went in to pay and was charged $133 to have the first guy train how to do an allignment when I was expecting a tech that was experienced. I was pushed out the door so quickly that I never received the allignment printout showing the work performed. So not really impressed with the service I received. I took the truck home and did the rotation myself. And FYI the special socket worked just fine to take the special lugnuts off. The outside of the nut looks like a gingerbread man so the socket only fits on one way. I will not be returning to streetsboro NTB.

Matt is great he is very thoughtful and works very hard Top…read moreshelf Delivered on his promise and am very pleased

I had my Mustang get a complete detailing inside and out. My car is 8 years old. Matt and Andrew…read moredid such a great job with the car - it looks as good as it did when I first bought it. It's like I'm starting a new relationship with the car all over again. Thanks guys - you do such great work!

My mother's car had a gasket that blew and was looking for a car to buy asap. She was so stressed…read moreabout being able get back and forth to work. Jeff had a car on the lot, was able to get her financing with not so good credit, and provided a great deal on the car. All around great service. Jeff went above and beyond to help my mother. Mom was so happy with her car and immediately started telling her friends how much she liked the car and how good the service was for her. They even took her car as a trade in. I live in CA, my mom lives in Akron, and the whole transaction was easy. Thanks so much! We appreciate you!

This place is a joke. They will give you the run around. They have had a vehicle for over 2 months…read morejust to do and engine swap and continue making excuses for it taking so long. They aren't trying to do anything to make up for the excessive amount of time they are keeping the vehicle. When it was purchased they didn't even hook up all the wires and plugs from a previous engine removal which caused multiple problems. If you buy from this dealer you are just going to get raped and fucked out of a lot of money and waste your time.

I needed immediate assistance with my tire losing pressure quickly. They were able to get me in…read moresame day and diagnose the issue within an hour of me arriving. Turns out I had a nail in my tire. They patched it up and gave me advice on how to handle it moving forward. The staff were kind and believe I got great value for the service.

I stopped here twice recently. The first time I was told that the lady at the counter was very busy…read moreand I would have to come back another time. The second time I arrived, I was told that they only do certain jobs on cars at certain times of the year! If you can believe this! I suggested that no matter what a mechanic was doing, they were being paid by the hour, and she said it was the owners decision that they can only do certain types of work certain times of the year Coming from a family of mechanics, you could've knocked me over with a feather. This is insane. Not recommended. They will never get one penny of my money. Is there anything less than one star?