How did I end up here?…read more Having dinner with some associates, I was eating as I normally do yet one person noticed my eating habits and asked me what was wrong. My response... Oh my tongue just feels a little funny so I'm taking a break. Immediately, everyone at the table was in shock and said I must be allergic because you shouldn't have to "take a break" from food. Well heck I've been "taking breaks" for years and I've always taken allergy pills over the counter but thought that was normal. At the behest of a concerned colleagues and family, I went ahead and made what I thought was an unneeded appointment here. What's so funny is three people who do not know each other whatsoever all recommended I go see Dr. Ruiz. That's not just a coincidence but a cosmic sign of intervention that was needed and this was where I need to be. I'll jump right to it ... the staff was ultra-courteous and professional. Dr. Ruiz was so nice and explained everything. I told him about my symptoms and things that were going on. He explained the how, what, when and why then we went on with the tests. When it was time for test kit for allergies wow I had things going off like fireworks! Great news, I am not allergic to any foods. The swelling I've been feeling in my tongue and the change in body temperature was only my body overreacting thinking it was one thing yet it wasn't. Dr. Ruiz said that was the only way I was able to take a break and go back and if I were truly allergic there would be no returning to that food and I probably would've passed out a long time ago. I'm of a certain age where I wasn't affected by the peanut allergy so I'm safe. Allergy testing is not just for kids. Don't be like me and suffer in silence, go see someone to make your daily interactions with the environment much more pleasant; and you won't have people at the dinner table staring at you with looks of wonder.

I come here to see Cynthia Emily PA-C. She is very friendly and knowledgeable and she listens to…read moreall your questions genuinely. She explains in a manner to where you can understand the medical terminology. The office setting is beautiful and calming. The assistants and receptionist is very friendly and approachable. This review is only not a five due to the wait time. I had to wait over 30 min to be seen and that is never acceptable. Overall great office .

I just want to say a whole hearted thank you to everyone at St. Louis sinus center, Dr. Gould and…read morehis team. Everyone, every step of the way made my sinuplasty and turbinate reduction a great experience. Pre-op to post-op, every member of the team was attentive, friendly, and simply top notch. I am so happy I finally did this!

Previously, I gave a 5 star rating, about 2 years ago or 2024…read more Today, I called and was told to set up an appointment on their website. As I wanted to be seen to have my ears cleaned, I thought it would be easy. The website was a no go, as the staff would have seen me in a week. So I dropped in or walked in as they now allow. The walk in process ended up taking about 60 minutes. Not terrible, but not exactly as expected. As I will be traveling and not back in town for a while, I wanted to get this done. I suggest and will do in the future, schedule with ample time and will see if that is any faster. The concept is great, but not well ex

I went to ENT Now after work at 3:30, had an audio test and ear exam, and was on my way to the…read morepharmacy by 4:10. The office is clean, welcoming, and incredibly efficient. Nurse Practitioner Adetoun was outstanding -- thorough, compassionate, and gave clear, practical advice; I feel 100% better after following her recommendations. Highly recommend ENT Now for fast, professional, and caring ear care.

Dr. Sultan lacks bedside manner and any knowledge of what he claims to "specialize" in. He's…read moreuneducated, unfriendly, and what I would consider a "quack" doctor. I would not recommend Environmental Health Center or Dr. Sultan by any means.

This business is listed as an allergist, but Dr. Sultan is a fully qualified medical doctor. He…read morelooks for the cause of issues instead of just treating symptoms. He can come across a bit gruff, but IMO finding the underlying cause so that one is able to clear up the issue, it's worth it.

I visited numerous dermatologists and allergists before I found Dr. Jeffrey Wright. He was the only…read moreone to correctly diagnose me. I think the world of Allergy consultants!

I have been a patient at Allergy Consultants (Dr. Jeffrey Wright for 30 years. I couldn't be more…read morepleased with the care I've received. They are consummate professionals.

I don't appreciate you all gaslighting me. I very clearly received a call from your office. Both…read morecalls were verified by the carrier. I have attached screenshots and once this bill cycle comes to an end, I'll even have an official record from my carrier because knowing you all, you're going to say something like you can't verify that these screenshots are real or that it's not an official record so you can't verify it right? I shouldn't have to go that far though. The level of avoidance that this office is willing to go to avoid accountability is astounding and a little concerning. West County Rheumatology abuses its power and it's so disheartening to see. Shame on you for throwing a rock and hiding your hand. Again, both calls were verified by the carrier. How would the person have known about my upcoming appointment and other details? Was there a breach of patient information that this office hasn't informed patients about then? They sure had a lot of details that an average Joe wouldn't have. Also if your office is all of a sudden having issues with calls being logged then that's another thing you should use your poor investigative skills on. Verifying my coverage is one thing but asking for something to keep on file that IS NOT an insurance card is another thing. It's just a very odd and unorthodox request. I'm not alleging a hipaa violation either, I'm saying that you requested PHI that you don't need and it was inappropriate and accountability needs to be had. Stay within the confines and parameters of your job next time so you don't do this to other patients. You all are not going to investigate this matter, you couldn't care less and that's been very apparent in how I've been ignored. It's simply just something you're going to ignore and pretend like it never happened and eventually do to next person since you can't own your actions this time to know what not to do next time. All I'm asking for is accountability/ownership to be had and to ensure this doesn't happen to anyone else where they are left feeling uncomfortable because someone didn't know how to stick within the borders and boundaries of their job. Your staff decided to straddle a gray area out of an intention that is still unclear. Once again the standard protocol is to simply just verify my coverage by calling my insurance company. The call would've been different if he just verified that I had the same insurance but no I "turned 28 and we're going into a new month" and you all wanted something to "have on file." If the concern was your office not being paid then you could have asked me to reschedule. It's something I'm not a stranger to and was willing to do before. But I wouldn't be surprised if you followed this statement by saying it's about patient care and the doctors wanted to see me right? Yeah, okay. Once again my appointment was at 10:10. If you all were so concerned you could have called my insurance again on Monday. The supervisor I spoke with at my insurance company along with an agent that was called the same day not too long after I received this inappropriate call said that all you would need to do is call them, and you didn't need anything to keep on file. To anyone viewing this, I would beware of this office. They love to hide behind their positive reviews as seen in other reviews when criticism is given or a patient experience that happened to be negative occurred. I understand mistakes may happen however, this is a mistake that is treading a very thin line of invading a patient's privacy. No one is perfect 100% of the time but apparently West County Rheumatology is since they can't own their sideways actions. You know just like I know a person from your office called me. My carrier knows a person from your office called me. The person who called me knows that he/they called me, office management knows that he/they called me, and I'm sure the whole office knows at this point and is participating in this coverup/damage control by the way things have been going. However, just based on this response and any response you have to critiques and genuine concerns seen from other patients, I understand that this office will never take any ounce of accountability/ownership. I'm not the first patient to say that Michelle ignores phone calls and I probably am not the first to be gaslit by this office. I won't be the last either. It's convenient that this office and its management has been so busy. The person I spoke to on Monday 3/2 informed me that there is an office manager and an assistant but neither one has called me back. Does your system notify you when and the reason given why a patient has cancelled an appointment? I put the reason. No one thought to raise a concern then? Continue to play blind, deaf, and dumb though.

I received a letter from Michele, the inept office manager who is incapable of apologies and…read moreaccountability, stating they would no longer see me as a patient because I left a bad review and because I was "confrontational" in my communications. Apparently demanding accountability and using my voice to warn others of their awful business practices - as a consumer in America is allowed to do - is worth removing their healthcare. Michele, all you had to do was actually listen to me and work toward a solution. You refusing to work on a referral, which Tricare didn't even require, tells me a lot about your character. Folks, steer clear. While the doctors may be competent, they back up office staff who is not. On top of it, they are refusing care to a military family. That tells you all you need to know.

I know it's been a year since the last review, but I'm back today to see if we can cancel out this…read moreone-star review, because this office truly deserves it. I've been a patient here for 35 years, my mother has been seen regularly for even longer, and now my son is a patient as well. There are staff members who have been here since I was young, and to me, that says a lot about the kind of workplace this is; it is one where people choose to stay and build their careers. Over the years, we've always been treated with kindness, professionalism, and excellent bedside manner. The entire team is knowledgeable, helpful, and truly cares about their patients. I would confidently recommend this office to anyone.

Normally I don't write reviews but I saw the ridiculous 1 star review and had to even it out at…read moreleast. I've been going to Dr Dankner since i was a kid, and now I take my own son there. He is always super responsive with any helpful with both allergy and respiratory issues. And the nurses have been great with giving my 8yo allergy shots.

Horrible! Our doc was Mercy and when clinic closed moved to AAFA. They will not answer the phones…read moreto make a simple appt. Communication a joke. They don't return calls and app to communicate is equally ineffective. After 15 years we're gone. Lazy incompetent rude staff. They work NOT to work.

In my long belabored quest of sinus pain and other maladies, one of my stops to feeling human again…read moretakes me to an allergist. This office is on the first floor so park in the back or take the stairs down. From the website: "We are a unique office and comprehensive resource for the diagnosis and treatment of children and adults with allergic conditions. " The older receptionist was polite but the young receptionist(?) as I left was not very polite, young gal she was, and was talking away while the doctor was patiently waiting for her to stop talking about some sort of gossip(no really it was lol) so he could give her information about my check out. She of course screwed up and did not sign me up for their online service that allows you to email the doctor etc.. The doctor was fantastic! Dr. Michael Borts, M.D. was thorough and patient. I was very impressed with his demeanor and his ability to communicate to a patient (me) so clearly. Usually doctor's just use vague terms and then don't leave you fully prepared for when another doctor asks for what tests were done or why or any information that might be helpful. Dr. Michael Borts was perfect. He wanted the whole picture, had helpful suggestions, and laid out a plan for how to precede from there. I finally felt some reassurance that there was a path to getting my many, of late, health problems solved. My only complaint besides the terrible receptionist(?) was that the bathrooms are in the hall outside of the doctor's office. That was a bit odd but it was clean. TLDR: It is a bit of trip out here but Dr. Michael Borts listened, communicated and gave a clear picture of how to precede. I abhor going to the doctor so this is a compliment indeed. My first visit but I found him worth the trip and recommend him this far.

The Doctors are great and the treatment is effective, but the office is exceedingly difficult to…read morereach over the phone and not exactly smooth when it comes to coordinating with third party allergy shot providers.

The staff is really nice, but it's impossible to get anything accomplished! I called and asked to…read moretalk to billing. Billing promised to have their supervisor call me back. That never happened. I called and asked to talk to billing again. Billing was on vacation for a week and would call me when returned. I asked what would happen to my bill in the meantime, was it accruing interest? They didn't know. It's two weeks later... Since I can't get ahold of billing, I tried to go through the website. The website hasn't been updated in 2 years. The link to "Contact Us" is broken; the link to "Pay Bill" is broken. I tried to send an email and never heard back. I desperately need my medicine but this is a nightmare.