I recently made an apt with the Womens Institute as a new patient after my doctor in Fl ( I am new…read moreto the area) found something abnormal and I needed to get in for a colposcopy and biopsy. The gal that helped me was very friendly and got me in the following week, Wed. Jan 16 at 2 30. I made arrangements to be off work early (not easy as I am a nurse in Case Management and there is nobody to just cover a shift). I was told to arrive thirty min early and I was under the impression that was time that would be spent doing new patient paperwork. I was called back later in the day and told if I would be going through insurance they would need to charge me for two separate appointments, one for a new patient intake and the second for the biopsy. I expressed that I was worried and this biopsy was time sensitive and could not wait several weeks for a second apt. I asked why they could not just charge me for one apt and do the procedure the same day. Being a nurse and working in health care it is know in gynecology that for a WELL WOMAN'S VISIT, because these are free under the affordable care act, you can not have any additional procedures done during that type of visit. Never have I heard of a company charging for a new patient visit and then refusing to do any needed procedure during the visit. I have nothing else to cover in a second visit so there is no need to have a solo first visit. I just had my well visit/pap last month in FL. I questioned this information and the office manager got on the phone. She was raising her voice and speaking in a very unkind tone and she stated "FIRST of all, i know my girls did not tell you you could come in Jan 16 because we have you on for Jan 23, second, never ever have we told any patient they could do their new patient paperwork onsite. That is to be done three days prior. So get your facts straight. " I did not exactly know how to respond, being spoken to this way, especially working in a surgeons office myself. I said to the office manager " I have the date and time written down in three places and had to arrange for a ride and time off work, I can assure you I did not get my dates and time wrong. As for the paperwork I can gladly fax this in now, but I was not told this on the phone." She responded raising her voice even more and laughing "You were not told that. No, you were not." I said to her " Thats ok, can you please just cancel my apt for me? Sorry for any inconvenience." She responded laughing "kindly! " and hung up on me. This message is simply to bring attention to a few things 1. everyone deserves to be treated with dignity, esp when going through a scary time to rule out cancer 2. The girls in the front office that originally made my first apt for me were extremely transparent and admitted to me that if you pay out of pocket they cut you a deal but if you go through your insurance they charge you more in several areas. 3. I never did get an explanation on why I was going to be charged for two apt's and my procedure could not be done the day of my first apt. They continued to tell me you are having two procedures and they need to be billed on seperate days when that was not the case. I was coming in for one single procedure. My insurance is a high deductible plan so why would i pay for two new patient visits at 250 a pop plus a surgical procedure when my doc in fl faxed papers stating i just had a well visit and just needed a quick biopsy? The manager was flat out mean and unprofessional. I can not imagine calling in and having to deal with this if I did not work in health care and somewhat know what was going on. Save your time and care for a practice and health care professionals that are kind, patient and honest. Patients do not deserve to be treated the way I was treated today. :/

Dr. Julie Drolet is very professional, caring and takes time for you. Her office staff is very…read morepleasant and respectful. I had hysterectomy surgery in July and have had a great recovery period with only one day of discomfort after surgery. Dr. Drolet is an excellent surgeon and gynecologist. I would highly recommend her.