Why place hours of operation on website and door if you aren't actually going to be open?…read more It's poor customer service!

Please, please, please beware of this company!…read more They store EVERY credit card you use (even over the phone cards, cards used in the store, and one time payments) and will charge random amounts throughout the month. I had 2 cards on file (one that I used for the initial purchase in store and one I was using for monthly payments over the phone) and both cards were charged different amounts throughout the month multiple times. When I spoke with a supervisor I was told there was a system error that occurred that charged my card different amounts. When I asked to remove my card due to system error, I was told they cannot remove cards that have been used for purchases from their files due to auditing purposes and that they have the right to charge them if a payment fails per my contract. My payment didn't fail, it went through, and they proceeded to charge my second card on file for the same amount! When you set up your account they tell you that you will have online access to view your account and billing information, but that is not true. I started renting from Music and Arts in July and still have been unable to access my online account to view my payments and it's December. When I spoke to a supervisor to get a statement to provide to my bank since I was charged fraudulently, I was told that their online system is experiencing issues and it is not currently working. The only way to view your statements is to call and have a representative email them to you. Every time I've called, I've been on hold for at least 30 minutes (sometimes longer). The representatives don't have the ability to remedy billing situations so you have to speak to a supervisor, but there is no way to directly reach a supervisor or be transferred. You have to request a call back and wait for them to call you. The statement I received from Music and Arts doesn't show the extra charges that are on my bank statement. I've seen on other reviews that others have experienced the same issue so I know I am not alone. I am now forced to cancel both cards on file with my banks to ensure they don't constantly get charged in the future. I have also reached out to my son's school to let them know to be leery referring parents to this company in the future and asked for alternative companies I can rent from who are more transparent.

Update (2026): Credit still impacted by this provider even though I never signed a contract. Be…read morevery careful. I would go month to month, if possible. Avoid contracts. Update (2024): This company is still impacting my credit. After explaining to them that I never signed a contact and was going to cancel lessons, they deferred me to a collection agency. I would stay away from this company and their questionable business practices. Revised: I almost never leave negative reviews. Be careful before signing anything (underlined) as they use legally binding, multi year contracts. My wife signed it unknowingly, and our (both) credit is still recovering. We now use private lessons instead.

Kind, nurturing and safe environment for young artists. Conscious of young artists singing and…read morelooking their age. My now 11 year old daughter had been taking individual singing lessons with Gabe and group lessons over the last two years. Gabe has been an amazing fit with knowing when to push her and when not to - so grateful. She has transitioned to Linda and WOW - we are excited about what Linda is teaching her. Linda individually tailors exercises to further advance her skills. We are excited about her future at Septien!

Amazing string bass teacher - superb student motivator and extraordinary player himself. He was a…read moreformer student in my MS orchestra program in Richardson ISD, and after moving on to HS, and then on to university, he would come back to my school and teach my MS bassists. He's been teaching for many years with consistent stellar results. I know when I have a student studying with him, they will progress technically very rapidly and the best part - the tone quality he is able to get from his students is so very mature and gorgeous. Not only is he a top notch teacher, and player, he is kind, supportive, and very encouraging to his students. If you are lucky enough to study bass with Daniel Nix, you will reach your potential and then some.

From the owner: Private Lessons in Classical Double Bass for All Ages and Levels!…read more Bass Lessons Double Bass Lessons String Bass Lessons Upright Bass Lessons Classical Bass Lessons Music Theory Music History Chamber Music

Retro infused with a dash of cocktail chic, this sensational 6 piece band was co-founded by David &…read moreStephanie Brehm, two finalists from the 2009 USA Songwriting Competition for their sexy track, "Red Dress". Co-writer and lead vocalist STEPHANIE YOUNG BREHM is nothing short of captivating. Stephanie is a first call actor and musician in the DFW Entertainment Community with a signature, sultry style that brings a feminine and honest approach to her music. The Dallas Morning News commented she was "one of the sexiest performers in Dallas." Co-writer and lead guitarist DAVID L. BREHM developed an appreciation for guitar driven music while listening to the likes of George Benson, Carlos Santana, and Stevie Ray Vaughan. He studied jazz guitar at the University of North Texas and learned enough notes to compose a few of his own. With a repertoire that includes original tunes, as well as an extensive jazz catalogue, THE BREHMS BAND deliver an electrifying musical experience

I purchased a used Ovation Acoustic Guitar from Zoo music as well as guitar lessons. I enjoyed the…read morelessons as well as the Guitar. I highly recommend Zoo music for all of your music needs.

Cool place with a wide array of some sweet vintage gear. It's definitely a shit hole, but some of…read morethe best places are, right? Only annoying deal is, the majority of the guitars state; "ask Dave for the price" Fuck that. I dont want to ask Dave, just price it folks!

I was a 5-star rater of Tone Shop until I went to sell a collection of guitars. Took weeks for…read morethem to respond and I had to follow up daily and then the price they gave was a great deal for them - not me, but I was willing so after hauling the guitars to their store, then it was every little issue with the guitars. the jack has static - 1979 would have that and a simple spray of deoxit but that equated to 500 dollars off their offer. The deal was for them, not me - looking around at their inventory, everything was marked up high so they were going to make double or triple from every guitar in the deal so I decided this was not good for me and called it off. No help getting the guitars in and no help getting the guitars out. And they were stuck on one they wanted to get for dirt cheap. Not a fair offer but lowball. I work in business and know there needs to be a margin, but theirs is around 80% if not 90%. Forget it!! They may have great items but run! You can get a better deal anywhere else with a staff that is not trying to blead you of every dime. Too bad since I proudly wore my Tone Shop Guitar shirt, told everyone about how great they are and the shirt has been tossed. Bottom line - you will get ripped off selling to a store anyway, but the lowball price and then the minor items their skilled staff can easily go through were obstacles and they used that for leverage. Real sleazy practice and a waste of my time! Again - the waste of time was the largest insult of all! Great items and I'm sure the staff is nice, but after this experience I will never buy or recommend this store. This could have been so much better and I'm still very surprised with such a low offer I was willing accept and they wanted to reduce that more for a collection that they would have been making profit hand over fist with the traffic they get.

Just go. Wonderful people. Attentive and generous with their time. Great setups…read more Im glad I found them.

Great location! Staff is friendly and knowledgeable. Large, medium and small studios to choose…read morefrom. Owners are cool too!

Great place, good people, and love what they are doing. This place is clean and a great environment…read morefor all ages

Our daughter has spent nearly 4 yrs learning to sing and enjoy music with the nice folks at…read moreRockwall School of Music and we loved the experience We are moving away from the area now but want to thank all the nice people who helped us. One day in the future, our daughter will be singing in the kitchen, or possibly on Broadway! Either way, our time here has been priceless Thank you

Scheduled a violin lesson for my daughter. it went well gave my credit card information and I was…read moregoing to sign up. Scheduled another lesson for the following Saturday at 12 noon. Got a call in the middle of the week and said instructor was all booked up and was suggested to book with another instructor there at the school. so I scheduled with another instructor on Saturday 12 noon. Call ahead to make sure everything was scheduled correctly on Saturday morning and they told me they did not have her scheduled. The school did not try to reschedule and basically said they don't have any records of anybody calling me. I was just told I will get a call on Monday to discuss situation no call on Monday so beware they do not follow through on what they say nor try to make it right. with a lot of violin teachers out there you can find one who will operate with integrity.