If you're looking for help, with any kind of behavioral issue or mental illness, do not go to this…read moreawful disgusting place! The only reason I came here was I was following Doctor Robinson, who was a wonderful therapist and passed away. I stayed because they asked me to anyway, what a nightmare. I got Dr. Marcus who used to work at Carney Hospital. Allegedly he was let go from that place due to something I won't say, but it makes sense why all my prescriptions were confused and called in wrong each and every time. What I'd have to do is go in person because nobody backed him up and put somebody in place to help his patients. I went 2 full days without my medication, and for those who know, our medication needs to be taken, or we could end up in the hospital! Needless to say, it was all my fault not theirs. They accuse me of taking too many? Really? I don't take too many and I did have a reason that's why they were maybe gone, but nobody of her sat down with me and talk to me about my life or what was going on... I would've let them know why but talk to Marcus never knew me... He didn't know where I worked, he didn't know my name, he could care less he was in order taker, and we are the ones who get screwed in the end because we look like junkies if you go to this place you've been warned.

You should not bring your children here for any psychiatric care. To start off with it took two…read moremonths after filling out online intake forms to have my child assigned to someone. I called multiple times and emailed and never got a response. Finally my daughter was pared with someone and she would cancel often and frequently sometimes same day. She was very unprofessional. Then her schedule was changing and it was not going to work with her school schedule so we were reassigned. I was assured weekly virtual appointments. All I knew is that she was nice. A few weeks later we did an intake appointment. She could only do biweekly and at the end of the intake she told us she was going on maternity leave in two months. Why was I not informed that my child was being set up with someone who could only meet with her four to five times and then go out? We were told there would be someone to meet with during the leave or we could go somewhere else. I chose a temporary clinician. A month and a half later we were told there were no providers that had space for adolescents. So we decided to wait. She went on leave Dec. 2025. In March my daughter had some very concerning behaviors. So I contacted Dana and they said end of March beginning of April. I asked them if they were sure because my daughter really needed to see someone. The person on the phone laughed at me, called me honey and said that is the information they had. I tried calling later and asked to speak to the manager, they said they would send an email and I would get a call back. I never did. I called back and got someone else and they said that therapist would not be back till June. I asked to speak to the manager and once again was assured an email would be sent and I would get a call back. In the interim I found someone else for my child. But I was upset on how the reassignment was handled and how the people who answer the phone behave. None of them identify themselves by name. They are very inappropriate especially speaking about your concerns regarding your child. I was not taken seriously. It took two weeks, multiple phone calls, emails, portal messages to finally get to speak to the manger. She of course apologized but also use the excuse of being short staffed. Then they should not be caring for kids. This company gaslights and hides behind a smoke screen of bs. They do not care about anything except making money off of you and your suffering. It is a disgrace to medicine.

My therapist was nice but their admins and billing team have communication issues. They asked me to…read morepay $30 or otherwise they would cancel my appointment. No bill, no breakdown, nothing on paper. I called gave them my card, the guy is like oh I'll give this info to billing and I asked that they email the receipt for the $30 to my email on file. Guess what they did? They charged my card for $40, not $30, did not send me a receipt and now I got an email saying that my appointment has been cancelled.

The office experience was excellent they actually answer their phones rather than talking to an AI…read moreattendant. They ran my insurance for me and told me exactly what the costs would be. Testing was professional and timely with a very comprehensive report and feedback. I would highly recommend this group that has a number of excellent neuropsychologists and professional staff.

This Neuro feedback was very expensive and resulted in no improvement of any aspect of my…read moredaughters brain injury. The Dr spent a lot of time testing in the beginning and showing the results of the tests but there were no plans to retest at the end if 20 sessions. The only thing that was repeated was a very subjective and unreliable survey rating aspects of her symptoms on a scale of 1-5. Dr Ross was sure that my daughters speech had improved when it was clear to all of us that it was no different or even worse that day. This was a huge waste of thousands of dollars.

This is an update to my previous review. I am about 20ish neurofeedback session in. I have found…read morethe fight/flight/freeze responses I had grown so used to lessening, which is what I had hoped for in starting the process. It took my brain a while, so be patient if you don't see instant results. Dr. Ross continues to be engaging and helpful in our discussions and check-ins. It is clear to me she cares about her clients and is passionate about the work she does (as is everyone in the office). The staff are kind and it is clear they care about each other and the clients. The office is a little hard to find if you are using the googlemaps phone app. You should look for the driveway close to the train tracks then go to the left and down. There are designated parking spots.

Horrible. Anyone giving 5 stars are either employees or…read morefriends/family of owners/employees. Doctors with 1 star ratings. One doctor gave me an antidepressant for fibromyalgia. I never should have been given this poison. She had no idea about my other meds. Terrible therapists. The only good one became ill and have to stop working. I'm pretty sure it was caused by the poor ventilation system and brand new carpeting in her office. Stay away from Charles River!

When I lost my last therapist to another practice, I was dreading not only the search for a new…read moreone, but the process of starting all over again in therapy from square one. My fears were all completely misplaced by Charles River Counseling. Jen, the receptionist, is super sweet and upbeat. She is always willing to help and go the extra mile to help clients feel comfortable. I really think that how you are treated by the office staff makes a huge difference in how an office is viewed. Pamela Bourque, the therapist that I chose, is a great listener, and offers a different perspective on issues that are extremely helpful. She is open-minded to alternative lifestyles, and really seems to hear me and want to support me to help me work through my (rather complex) issues. They also offer Doctors to help with psych meds management services, which is also a big bonus for me. Overall, I am really pleased that I have found Charles River Counseling Center.

Dr. Bergersen is wonderful! I've been a patient for 6 years. Dr. Bergerson is very knowledgeable…read moreand communicates with impeccable ease. I am SO grateful for his kind and gentle demeanor. He has helped me tremendously. Dr. B is highly motivated and committed to his patients. Simply...the BEST! The entire team is fantastic. Dr. Lisa B, has always answered any concerns or questions promptly. Five Stars!

Dr. Thor Bergersen is a life saver! I have extreme adhd as well as being an ultra-rapid CYP2D6…read moremetabolizer. This means my body metabolizes my adhd meds at least twice as fast as normal metabolizers requiring me to need higher than FDA recommended doses. Most doctors in psychiatry do not understand this and would not give me my therapuetic dose, despite evidence from genetic testing. Dr. Thor does understand this and prescribes adequate doses for me. He is very responsive with requests and the office is very adhd friendly with me being able to schedule appts online and request refills online. The phone is never answered but after your first appt you are given a different phone number that goes directly to Dr. Thor. He is a god-send and I would be devastated if he were to ever go out of business. DO NOT TRUST the 1 star reviews.

After reading about a specific therapist who is part of this group, I thought she sounded great for…read morewhat we needed, so gave a call and left a message. A week later, after not hearing from her, I gave another call. Voice mail said leave a message. After not hearing again, a few days later, I called the main number mail box, which it seems is answered by no person, but left a voice mail on the machine. So far, ~ 1 month later no call. I am left wondering if this business is for real and why they bother to post all this information about the therapists and a phone call away advertisement, when no one responds. The one star if for the potiential of something, but really there is nothing to put a star on... No service.

Truly awful experience for both Clinicians and CPC Clients. Overpaid Leadership with the Clinicians…read morebeing overwhelmed, overworked and underpaid. Office locations are safety concerns.

When my body feels aches and I can hear the creaking of my knees-- I go to B in Touch and get…read moremassage with Sasha. It's revitalizing. She listens and knows the exact pressure to use for different areas, depending on the level of knots and sensitivity. It's my one hour of real me time. The best thing you can do for yourself-- get a massage! Your body will thank you!

I had heard of B In Touch but had no idea where it was. Based on some reviews on the Needham FB…read morepage, I went here and am SO glad I did! The space is so peaceful and nice - better than I expected given the "business" strip mall it's in. I was able to schedule a massage last minute, which was great, and was scheduled with Jenna. She was super friendly and respectful. And the massage was AWESOME. She totally worked exactly the spots that needed it, but also gave some attention to the rest of my body. I felt AMAZING when I was done and am so sad it ended. I've had a lot of massages - some fantastic, some awful. This was definitely near the top. I found that the pressure was perfect - once or twice it got close to being too hard, but never was. She repeatedly asked if the pressure was ok and never went over the line into too hard or painful. It's a bit pricier than I'd like, but that seems to be standard for massage places now. And it's cheaper than other places in the area that I've gone. If you buy a 5-pack or 10-pack, you can save a bit of money, too.